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(3) the deletion of, corruption of, or failure to store, any information transmitted to or <br />generated by the Business Account's use of the ORCA Services or the use of said <br />account's ORCA Business Cards; <br />(4) failure of the Business Account to provide the Lead Agency with accurate <br />information; and <br />(5) failure by the Business Account to keep password or account details secure and <br />confidential. <br />b. The Lead Agency and each other ORCA Agency shall not be liable for, and the Business <br />Account hereby holds each harmless from, any loss of use, loss of time, loss of profits, <br />loss of privacy, loss of data, loss of goodwill, inconvenience, commercial loss, loss of <br />anticipated savings, wasted management time or labor, or any special, consequential, <br />general, indirect, incidental, or punitive damages or that are for failure to meet any duty <br />(including without limitation any duty of lack of negligence or workmanlike effort), when <br />such damages arise out of or are related to this Agreement or the ORCA Services, even <br />if anyone in any of the ORCA Agencies has been advised of the possibility of such <br />damages and even in the event of a tort (including negligence, strict or product liability) <br />or violation of contract or policy. <br />c. If anyone in any of the ORCA Agencies breaches any duty or agreement relating to the <br />ORCA Services, the exclusive, aggregate remedy against the Lead Agency and each <br />other ORCA Agency will be, at the option of the ORCA Agencies. (a) correction, <br />substitution or replacement of all or part of the ORCA Services giving rise to the breach, <br />or (b) a refund of the amount paid by the Business Account for the ORCA Service <br />causing the damage, which amount will not exceed the damages (other than those <br />excluded above) actually incurred by the Business Account in reasonable reliance. <br />d The damage exclusions and limitations on liability in the Agreement shall apply even if <br />any remedy fails for its essential purpose. <br />19.3 No Waiver. The Business Account agrees that if the Lead Agency does not exercise or <br />enforce any legal right or remedy which is contained in the Agreement or under applicable <br />law, this will not be taken to be deemed to be a waiver or modification of the Lead Agency's <br />rights and remedies and that those rights or remedies will still be available to Lead Agency. <br />19 4 Governing Law and Forum. This Agreement and all provisions hereof shall be interpreted <br />and enforced in accordance with, and governed by, the applicable law of the State of <br />Washington and of the United States of America without regard to its conflict of laws <br />provisions. The exclusive jurisdiction and venue for conducting any legal actions arising <br />under this Agreement shall reside in either the Federal District Court or the State of <br />Washington Superior Court, as applicable, that is located in the county in which the Lead <br />Agency's primary administrative office is located. The Business Account hereby consents to <br />personal jurisdiction and venue in said courts and waives any right which it might have to <br />conduct legal actions involving the ORCA Agencies in other forums. <br />19.5 Attorneys' Fees and Costs. In the event of litigation between the parties related to Sections <br />4, 13 and 19 of this Agreement, the prevailing party shall be entitled to reasonable attorney <br />fees and reasonable litigation expenses and costs. <br />19.6 Survival. Sections 4, 5, 9, 13 and 19 shall survive and remain effective notwithstanding any <br />termination of this Agreement. <br />19.7 The Business Account understands and agrees that the "ORCA" name and logos are <br />trademarked and that it will not copy or use them and any other trade names, trade marks, <br />service marks, logos, domain names, and other distinctive features or intellectual property of <br />the ORCA Agencies without written permission. <br />Passport Customer Agreement Page 10 of 17 <br />City of Tukwila 1592 <br />October 1, 2010 September 30, 2011 <br />