10-079 - King County Metro Transit - 2011 ORCA Card Program

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Attachment 5 Exhibit Home Free Guarantee Program (continued) 3 HFG Program Tasks 3.1 Process To access HFG rides, Eligible Employees shall contact the Program Coordinator The Program Coordinator shall call directly an answering service provider, contracted for by King County The phone number shall be supplied to Business Account by King County Business Account agrees to make information about how to access HFG rides available to all Eligible Employees Program Coordinator shall obtain the following information from the Eligible Employee, and provide the information to the answering service provider: a. Verify the Eligible Employee has commuted to the worksite by an eligible mode b. Verify the Eligible Employee has an eligible reason and eligible destination for an HFG ride c Ensure the Eligible Employee has valid identification to show the taxi driver. d. Once an Eligible Employee takes the emergency taxi ride, obtain from the Eligible Employee a receipt of the taxi trip e Business Account's Program Coordinator shall forward copies of such receipts to King County at the end of each month for record keeping and accounting purposes f. The answering service provider will arrange taxi rides for the Eligible Employee 4 KING COUNTY RESPONSIBILITIES 4 1 Participating Taxi Business Account(s) Business Account agrees that neither King County nor answering service provider is responsible for providing transportation services under the HFG program Business Account further agrees that King County makes no guarantee or warranty as to the availability, quality or reliability of taxi service, and that King County's sole obligation under the program is to make payment of the taxi provider for trips actually taken in accordance with the terms of this Agreement. Business Account agrees it shall make no claims of any kind or bring any suits of any kind against King County for damages or injuries of any kind arising out of or in any way related to the HFG program Without limiting the foregoing and by way of example only, the Business Account agrees that King County shall not be liable for any injuries or damages caused by negligence or intentional acts occurring before, during or after a taxi ride or for any injuries or damages caused by failure of a taxi to provide a ride due to negligence, intentional acts or causes beyond the taxi's control, including but not limited to incidence of fire, flood, snow, earthquake or other acts of nature, riots, insurrection, accident, order of any court or civil authority, and strikes or other labor actions 4.2 Payment Of Authorized HFG Taxi Fares King County shall pay the metered fare amount of a Business Account's Program Coordinator authorized HFG ride, as defined in the DEFINITIONS section above, for a one -way distance of up to sixty (60) miles Business Account or Eligible Employee taking the HFG ride shall pay any fare for a one -way distance in excess of sixty (60) miles King County shall not pay any taxi driver gratuity Taxi driver gratuity will be at the sole discretion of Business Account or the Eligible Employee taking the HFG ride 4 3 Reporting King County shall keep a complete record of all authorized HFG ride requests and provide a copy of this record to Business Account's designated Contact Person if requested 4 4 Program Abuse King County reserves the right to investigate and recover costs from the Business Account of intentional abuse of the HFG program by Eligible Employees Program abuse is defined as, but not limited to, taking trips for inappropriate reasons, unauthorized destinations and intermediate stops, and pre scheduled appointments not defined in the DEFINITIONS section above Passport Customer Agreement City of Tukwila 1592 October 1, 2010 September 30, 2011 Page 17 of 17