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Scott H. Kruize <br />Office management, Instructor, and Information Technology Experience <br />Office management: <br />• staff training, instruction, and support <br />• organize and chair staff production meetings <br />• record keeping in spreadsheets and databases: <br />• Human Resources data <br />• Job costing, accounting and billing <br />• Work order and supplies tracking <br />• Sales contact management (ACT) <br />• Composing business correspondence: letters, advertising <br />• graphic art creation and file handling <br />• telephone and front desk reception <br />• liaison with outside tax and accounting services <br />• sales and service to customers; special order handling <br />Select, purchase, set up, configure, maintain, and troubleshoot IT hardware: <br />• desktop and laptop computers <br />• laser and multifunction printers and scanners (Standalone <br />• fax machines, print servers, docking stations and networked) <br />• Internet access and wireless systems at user's home <br />• digital phone and Voice Mail systems <br />Support software applications, Internet access, and network administration: <br />• Operating Systems for Desktops and Servers <br />• MS Office (all versions): Excel, Word, Outlook email, PowerPoint <br />• Graphics utilities; Adobe Acrobat PDF write/print & related programs <br />• Browsers: Internet Explorer, Google Chrome, Mozilla Firefox: <br />• User account administration: creation, file system setup & access; security levels and <br />groupings; anti-malware and 'spam' filtering control; email and computer fax systems <br />• Printer server, telephone, and surveillance system support <br />■ Instruction and training: <br />• Computer technology instructor at Bellevue and Highline Community Colleges <br />• Tutoring for high school students in English composition, social studies, math <br />• Private consulting and mentoring <br />Education <br />• Bachelor's degrees from University of Washington: Political Science, Economics <br />• Classes in Business Law, Northwest University / Contract Law, Highline CC <br />• Life Insurance / Health Insurance course, HIAA Institute via Safeco Insurance <br />• Netware & Networking Principles, Novell; UNIX Administration from Sun Solaris <br />• Various computer-related classes, from Highline and Bellevue CCs <br />17 <br />