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Overall Status <br />mine <br />- -6 - - a-lace e t <br />Manager: Joseph Todd <br />1 Project Manager: Mike Marcum <br />Project Description: Provide a better framework for consuming IT services. This includes ITSM, IT Service <br />Management, Help Desk Portal, Customer Portal and persona driven IT service, Vitalyst Help Desk Services, Improved <br />access to data <br />City Benefit : City employees can receive end user training, immediate support, and tracking of software and <br />services so they can focus on citizens not on broken computing <br />2017 Schedule <br />Indigo Slate: <br />Creation of <br />Customer Portal <br />Phase 31Fresh <br />services cRigoing <br />evaluMion <br />Phase4 Fresh <br />Services ongoing <br />evaluation <br />Phase 1 Vitalyst <br />Go -Live <br />Phase 2 Vitalyst: <br />Ongoing evaluation <br />of services to refine <br />end -user experience <br />Fresh Services <br />Phase 1: <br />Setup of new <br />Helpdesk <br />Fresh !ervices Phase 2 Vitalyst: <br />PhAe 2: Ongoing evaluation <br />Go- ive of services to refine <br />end -user experience <br />Fresh Services Phase 3: <br />Persona Based Service <br />Catalog <br />Phase 3 Vitalyst: <br />Ongoing evaluation <br />of services to refine <br />end -user experience <br />Overall Status: <br />Overall oil pion is on s iieUuie <br />1 Accomplishments: <br />Completed Prose 7 go live of Vitoiys <br />Went live with live with fresh service <br />Comer Go <br />Risks & Mitigation Plan <br />Organization /Program level: <br />Project level: <br />Issues: <br />No Risks to report <br />Actions,: <br />Legend: Project Status : <br />On <br />Schedule <br />Technical Plan <br />Issues: <br />No Issues on plan <br />Actions: <br />Off <br />Plan <br />Work <br />Stopped <br />i Issues: <br />No Issues Cost on track <br />Actions: <br />• <br />Complete Current Date : • Milestone : <br />Schedule: <br />Implement by end of 2nd Quarter <br />Issues: <br />No Issues on schedule <br />Actions• <br />