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Gartner <br />Exhibit A <br />Client Initials: <br />SERVICE DESCRIPTION <br />Attachment to the Service Agreement <br />EXECUTIVE PROGRAMS MEMBER <br />Executive Programs Member (the "Service") is designed for the most senior technology executive in the <br />organization, typically the CIO. This Service provides the client with (i) an ongoing advisory relationship <br />with Gartner and (ii) a thinking partner to contextual ize Gartner insights. <br />DELIVERABLES <br />Client may designate one ( I) Licensed User, referred to herein as "Member," who may access the <br />Deliverables listed below. <br />• Assigned Service Delivery Team • Gartner for IT Leaders Research and Related <br />• Value Reviews Content <br />• Access to Analysts • IT Key Metrics Data <br />• Symposium/ITxpo" with Executive • Executive Programs Research and Related <br />Programs VIP access Content <br />• Executive Programs Events • Talking Technology Series <br />• Peer Networking <br />ADDITIONAL DEFINITIONS OF DELIVERABLES <br />1. Assigned Service Delivery Team <br />An Executive Partner with past experience in senior technology executive roles and an Executive Client <br />Manager will serve as the Member's primary points of contact. They will help define and develop <br />individualized strategies based on their priorities and initiatives ("Member Agenda"). The Member may <br />interact on a monthly basis with the Executive Partner and Gartner to ensure ongoing engagement and <br />delivery of value. Interactions may include: Strategy Meetings, analyst interactions, local events, <br />Symposium attendance, peer networking interactions, or Executive Partner teleconferences or <br />meetings. <br />Strategy Meetings between the Member and by invitation of the Member, one or more of the Member's <br />peers (typically the CEO, CFO, CXO, et al.), and the Executive Partner may be to review and apply <br />Executive Programs Research, the annual Executive Programs CIO Agenda, or other relevant content, <br />provide advice on issues of relevance to Member and/or to drive the Member Agenda. <br />2. Value Reviews <br />The Executive Partner will periodically conduct Value Reviews with the Member against the Member <br />Agenda. <br />3. Access to Analysts <br />Analyst Inquiry — Provides access to Gartner Analysts associated with this Service. Participation is <br />limited to the Gartner Analyst and the Member. Inquiry topic may be any area of Gartner -covered <br />Research so long as the purpose is to advance the Member Agenda. <br />Prioritized Analyst Scheduling—The Member is entitled to prioritized scheduling fbr Analyst Inquiry <br />and 1 -on-] sessions at Symposium/ITxpo. <br />4. Events <br />Attendance at Symposium/ITxpo — One (1) complimentary, nontransferable invitation to attend <br />Gartner Symposium/ITxpo, including standard Symposium entitlements plus Executive Programs VIP <br />access. <br />Service Description: Executive Programs Member, Version 4.0, April 2017 — Page 1 of 2 <br />9 <br />