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Executive Summary <br />NOVO Laboratory and Consulting Services, Inc. (NOVO) provides cost-effective, technically <br />sound solutions for our clients regulated building materials management concerns. We offer our <br />clients comprehensive integrated services, extensive technical expertise, and a long-standing <br />reputation for excellence. <br />NOVO is a privately owned and operated certified Washington State Women's Business <br />Enterprise (WBE, #W2F9219793) company. Our regional knowledge and experience ensures <br />that our clients receive timely, cost-effective solutions to their environmental, health and safety <br />needs. NOVO's professional consultants have extensive experience in conducting asbestos, <br />heavy metals (arsenic, lead, and mercury), PCBs, silica, mold, USTs and contaminated soil <br />surveys (hazardous materials), designing hazardous materials abatement projects, preparing <br />technical specifications, investigating environmental releases, complying with regulatory statues, <br />obtaining regulatory approval, performing remediation oversight, and working with multi- <br />disciplinary teams on complex projects where hazardous materials are involved. <br />NOVO personnel have a proven track record with public and private sector clients and their <br />environmental concerns. Our mission is to enhance the value of our clients' operations and <br />projects by providing cost effective, technically sound solutions to their environmental, health <br />and safety issues and concerns. We have been successful at this because our staff is diverse and <br />experienced in a number of technical areas. NOVO staff takes the time to understand the client, <br />their needs, and the individual requirements of the projects. <br />QUALITY CONTROL <br />Our commitment to technical excellence is demonstrated in our many internal publications <br />providing standard operating procedures and protocols. <br />NOVO's quality control program was designed to foster continuous improvement in the services <br />we provide. Our Quality Management Plan describes NOVO's quality policies and <br />requirements, as well as procedures for measuring conformance to them. The plan is updated <br />periodically to reflect changes in our business practices and client needs. Quality is an integral <br />part of our strategic plan; our Quality Management Program is designed to help us accomplish <br />our mission. <br />Employees are required to attend training classes mandated by regulations (e.g., OSHA and <br />EPA -required courses), and NOVO supports training required to maintain certifications such as <br />AHERA Building Inspector and Project Designer. In addition, NOVO conducts annual training <br />for consulting staff in a variety of subjects, including safety, indoor environmental quality (IEQ) <br />procedures. NOVO's staff is encouraged to present technical papers at conferences and to author <br />timely articles on topics of interest to our clients. <br />C. I USERSRJCHARDCARLSONIDROPBOXICONSULT/NGI PROPOSALSI20/81181I I _CITY OF TUKWILAkRFPINO I 'O PROPOSAL_C/TY OF <br />TUKWILA RFP. DOC <br />