FIN 2018-11-06 Item 2E - Agreement - WA State Department of Revenue for Business Licensing

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DOR Contract Number: K1687 • Collect and process license fees and licensing information received from applicants and licensees. Disburse collected fees as directed by Partner. • Issue Business License with Partner's license endorsement as authorized by Partner. • Provide routine reports on Partner's business licenses as requested by Partner, which may include daily lists of new business applications and renewals, fees processed each day, weekly list of pending accounts, and lists of businesses for which fees have been transferred. • Maintain electronic or microfilm images of all paper documents and electronic representations of electronic filings received by Revenue from applicants and provide copies or certified copies as requested. • Maintain a database containing information received from applicants and licensees (the BLS Database). • Provide technical assistance to establish and configure appropriate BLS Database access and secure access for Partner staff. • Provide initial training to Partner staff in the use of the BLS Database, and ongoing training to address changes to the BLS database/access protocols or in Partner staff. Training will occur at Partner's location, over the telephone, or online, as agreed upon by the parties. • Effect reasonable modifications in the BLS system, database, process, or forms to accommodate Partner's licensing or other regulatory requirements. Revenue will consult with Partner in evaluating alternatives and determining the most feasible and timely means of achieving Partner objectives. • Timely notify Partner of other modifications to the BLS system, database, process, or forms, including modifications accommodating other BLS partners. V. Partner Obligations • Timely provide Revenue with all information requested to implement Partner's participation in the BLS program. • Follow all requirements identified by Revenue as necessary for participation in the BLS program, including using : o The Business License Application and other forms and processes established by Revenue; o The "Business License" document for proof of licensure under Partner's licensing or regulatory program. o The Unified Business Identifier (UBI) number to identify licensees and license accounts in all communications with Revenue. • Obtain and maintain at its own cost, all necessary equipment and online services required at Partner's business location(s) to support Partner's access into and use of the BLS Database. End -to -end testing will take place until such time as Revenue is satisfied. • Ensure Partner Licensing and Information Technology staff are available to respond promptly to Revenue. Partner staff will be knowledgeable of Partner operations and/or technology and be able to assist Revenue staff with process improvements and/or troubleshooting. • Provide timely advance notice to Revenue of potential changes to Partner business licensing requirements, fees or processes. 82 Page 2 of 10