FIN 2019-04-22 Item 2A - Discussion - Update on New Cashiering System

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INFORMATIONAL MEMO Page 2 This new cashiering system provides real-time processing for utility payments, which has allowed staff to see all payments applied to customer accounts immediately (especially helpful during shut-off times). With the old Core Cashiering system, payments would not have been reflected on the customer accounts until after the payment batch was closed, processed and imported into Eden. One of the most noticeable improvements has been with credit card processing, which no longer requires two-step processing, and has been a welcome improvement for both city staff as well as the public. Credit card payments are now more secure and the city is in compliance with the more stringent Payment Card Industry (PCI) standards. Check processing has also become more efficient with the new system. The receipt printers include functionality which allows for automatic endorsement and check image capture. In the coming months, Finance staff will be evaluating the use of the cash image letter function which will transmit all check deposits directly to the bank. This will provide more timely daily deposits and increase the city's average daily balance with the bank which will lower bank fees. Lastly, with the Tyler Cashiering, staff can log into the cashiering system from their own workstations and no longer must use one of the cashiering stations at the counter to access the system. With this feature the Police Department is able to utilize the cashiering system to process payments related to the secure mailbox program without needing to send the customer over the Finance and then come back to PD in order to complete their transaction. TIS and Finance plan to work together to identify other opportunities to expand Tyler Cashiering to other departments in the future. RECOMMENDATION For information only. 2