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4 These additional salary costs support complete response to calls at the end of the day, <br />limited response to emergency calls after hours, and extra help during peak call <br />times. <br />5 Facilities costs include maintenance and utilities for a portion (5%) of the Kent <br />Shelter (which houses the call center staff operations and records retention as well as <br />providing a base station for field officers). <br />6 This item includes the office supplies required for both the call center as well as a <br />wide variety of non -computer equipment and supplies related. to animal control field <br />operations (e.g., uniforms, tranquilizer guns, boots, etc.). <br />7 This cost element consists of printing and publication costs for various materials <br />used in the field for animal control. <br />8 Medical costs include the cost for ambulance and hospital care for animals requiring <br />emergency services. <br />9 Services for animal control operations vary by year but consist primarily of <br />consulting vets and laboratory costs associated with cruelty cases. <br />10 Transportation costs include the cost of the maintenance, repair, and replacement of <br />the animal care and control vehicles and cabs, fuel, and reimbursement for <br />occasional job-related use of a personal vehicle. <br />11 Communication costs involve the direct service costs for telephone, cell phone, <br />radio, and pager use. <br />12 Information technology direct costs include IT equipment replacement as well as <br />direct services costs. <br />13 Miscellaneous direct costs consist of all animal control costs not listed above <br />including but not limited to contingency, training, certification, and bad checks. <br />14 General fund overhead costs included in this model include building occupancy <br />charges and HR/personnel services. <br />15 Division overhead includes a portion of the following personnel time as well as a <br />portion of division administration non -labor costs, both based on FTEs: division. <br />director, assistant division director, administration, program manager, finance <br />officer, payroll/accounts payable, and human resource officer. <br />16 Other overhead costs include IT, telecommunications, finance, and property services. <br />17 Non -licensing revenue attributable to field operations include animal control <br />violation penalties, charges for field pickup of deceased/owner relinquished animals, <br />and fines for failure to license. <br />Document Dated 6-28-17 37 <br />