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City of Tukwila <br />Allan Ekberg, Mayor <br />INFORMATIONAL MEMORANDUM <br />TO: Community Services & Safety Committee <br />FROM: Joel Bush, Deputy Director of Administrative Services /Chief <br />Information Officer <br />Niesha Fort -Brooks, Community Engagement Manager <br />CC: Mayor Ekberg <br />Date: September 21, 2021 <br />Subject: Tukwila Works Online Reporting Tool <br />ISSUE <br />Staff is updating the Community Services & Safety Committee on the Tukwila Works <br />online reporting tool. <br />BACKGROUND <br />The Tukwila Works online reporting system was formerly managed by SeeClickFix and <br />was disabled in 2020 due to budget and staff reductions associated with the <br />Coronavirus pandemic. When SeeClickFix was disabled, residents still had the <br />opportunity to email or call in with City service requests, and many community members <br />used these platforms to report issues. Staff routed email requests to the appropriate <br />department to address and provided residents with a status update once the issue was <br />resolved or still in process. <br />In late summer the Tukwila Works reporting tool re -launched allowing residents and <br />guests to report non -emergency issues through the City website at <br />TukwilaWA.gov/TukwilaWorks or by going to the City's homepage and clicking on <br />"Report an Issue" on the righthand side of the webpage. Currently the City is not <br />offering a mobile app; however, the website application is mobile responsible. The City <br />continues to address issues emailed to TukwilaWorks(a)-TukwilaWa.gov or reported by <br />phone at X206) 433-1800. Technical issues related to the Tukwila Works online <br />reporting tool should be addressed by Niesha Fort -Brooks, Community Engagement <br />Manager. <br />DISCUSSION <br />In early summer of 2021, the Technology and Innovation Services Department began <br />developing an internal Tukwila Works Sintel form which will be managed by the City. <br />The online tool incorporates contact information, service location, issue categories, <br />photo submissions and integrates with Lucity for Public Works department requests. <br />The Tukwila Works Sintel reporting tool provides real-time updates for residents and <br />guest via email with a link acknowledging that the form has been received from each <br />City department and tracking capabilities. <br />Staff convened Code Enforcement, Public Works and the Tukwila Police Departments <br />who were briefed on the external facing Sintel form and provided input to streamline the <br />automation and communication process. Additionally, the Technology and Innovative 43 <br />