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"Return Transaction Fee" means the fee charged to Agency pursuant to Section 4.1 and Exhibit A. <br /> "Services" means the Card Services and /or Electronic Check Services provided by OPC and its Suppliers pursuant to this <br /> Agreement. <br /> "Simple Transaction Processor" (STP) means an electronic transaction and return confirmation containing payment and <br /> identification data, initiated and received by the Citizen on the Agency website, without a link or transfer to an OPC web <br /> page. <br /> "Suppliers" means OPC authorized vendors including, but not limited to, ACH processor(s). <br /> 2. PROVISION OF SERVICES. As part of the Services, OPC shall provide the following: <br /> 2.1 Electronic Check Services. <br /> 2.1.1 Provide Citizens with the opportunity to make Agency Payments by electronic check through an Internet interface, <br /> and through an IVR system. <br /> 2.1.2 Provide real time processing of electronic check transactions, validate the bank transit routing number, validate <br /> the ACH eligibility of the bank transit routing, determine that the dollar amount is below or equal to the maximum and <br /> above or equal to the minimum specified by the Agency, validate checking account number for structure and validity and <br /> check against a negative file in an established proprietary database. <br /> 2.1.3 Create a transaction file and forward Payment Transactions to the Automated Clearing House (ACH), <br /> electronically debiting the Citizens bank account and crediting the Agency Designated Account. <br /> 2.1 .4 Settle Agency Payments into The Agency Designated Account within 72 hours after completion of the Payment <br /> Transaction. <br /> 2.1.5 Confirm the dollar amount of each Agency Payment made by Citizens and the corresponding Convenience Fees <br /> to be electronically debited from the Citizen's designated demand deposit account, and obtain the Citizen's authorization <br /> (electronic or otherwise) of such transaction prior to initiating the transaction. <br /> 2.1.6 Provide the Citizen with electronic confirmation of the electronic check transaction and retain electronic check <br /> authorization logs and transaction records for such period of time as required by applicable law and the regulations of the <br /> National Automated Clearing House Association "NACHA <br /> 2.1.7 Arrange for a unique check descriptor for the Agency Payment that references the name of the Agency and <br /> arrange for a separate unique check description for the Convenience Fee that references Official Payments and the <br /> nature of the fee. This description is used to identify payment transactions and the convenience fee on the Citizens bank <br /> statement. <br /> 2.1.8 Provide Agency with a daily report detailing Payment Transactions and Chargeback transactions. <br /> 2.1.9 During the implementation process, provide Agency with OPC's standard disclosures for Agency's incorporation <br /> into the system for all STP transactions. <br /> 2.2 Credit/Debit Card Services. <br /> 2.2.1 OPC shall provide Citizens the opportunity to make Agency Payments by credit card and "pin -less" debit card <br /> through both an interactive telephone voice response system "IVR and Internet interface. <br /> 2.2.2 OPC shall, on behalf of Agency, collect and process Agency Payments from Citizens using the American <br /> Express Card, MasterCard VISA', Discover Card or other credit card mutually agreed upon by Agency and OPC <br /> (each, a "Card <br /> 2.2.3 OPC shall begin providing the Services to Citizens on a date to be mutually agreed upon by OPC and Agency. <br /> OPC Proprietary and Confidential Page 2 513012007 <br />