The URL can be used to link to this page

Home My WebLink AboutUtilities 2013-05-06 Item 2A - Review - Follow-Up on Administrative Review of Water AdjustmentCity of Tukwila Jim Haggerton, Mayor INFORMATIONAL MEMORANDUM TO: Mayor Haggerton Utilities Committee FROM: Peggy McCarthy, Finance Director BY: Vicky Carlsen, Deputy Finance Director DATE: May 3, 2013 SUBJECT: Follow up on Administrative Review of Water Adjustment ISSUE Follow up on administrative review by the Utilities Committee that had been requested by Ms. Sidra Ing. BACKGROUND The Finance Department received Ms. lng's request for a leak adjustment and processed a billing adjustment of $500 in January 2013, which was the maximum amount allowed per policy. In February 2013, the Finance Department received a request asking for an administrative review of the leak adjustment that was granted. Because the leak had been repaired through the King County Housing and Community Development Program, Human Services was also able to assist Ms. Ing and granted her $600 on March 19, 2013. Ms. Ing indicated that she wanted to proceed with a review by the Utilities Committee to see if any additional adjustment could be done for her. Ms. Ing presented her case to the Utilities Committee on April 15, 2013. After review and discussion of the circumstances related to her leak, Utilities Committee agreed to allow Ms. Ing to pay the balance owing over several months rather than requiring payment in full and that all late fees related to the leak would be waived. DISCUSSION Following the Utilities Committee meeting, Finance staff contacted Ms. Ing and discussed payment terms for the remaining balance. Finance had originally proposed paying the balance over 12 months, which would have required approximately $150 additional payment each month. Ms. Ing indicated that she was not comfortable paying that much extra each month and requested to pay the balance over 18 months or approximately $100 extra each month. Finance agreed to the terms of paying the balance over 18 months and drafted a repayment agreement for her to sign. Finance also removed all late fees associated with the leak in question. Since the initial contact with Ms. Ing, Finance has not been able to reach her to arrange for her to sign the agreement. Finance has left several voice mail messages and asked her to return calls and also left information on her pager. Ms. Ing, even though she has not signed the repayment agreement, has made a payment in excess of the current charges. Current water charges for March were $93.69 and she paid $204.78 on April 24, 2013 (or $111.09 for the payment plan). This payment brought the balance owing on the account down to $1,500.00. Finance is still attempting to reach her to obtain a signature on the Utility Payment Arrangement. RECOMMENDATION For information only. Attachments: Updated account listing for Ms. Ing showing charges and payments from 1/17/12 through 4/30/13 Copy of Utility Payment Arrangement Z\FinanceUnfo Memo - Update to Request for Admin Review Leak docx 1 AcctListing 04/30/2013 09:19 Account Listing City of Tukwila Page: 1 Account # 19- 0505 -0000 Role Name & Address owner ING, SIDRA 11962 44TH AVE S TUKWILA, WA 98178 -3477 Service location (Same) Date 04/30/2013 04/24/2013 04/22/2013 04/22/2013 04/12/2013 03/31/2013 03/19/2013 03/13/2013 03/05/2013 02/28/2013 02/13/2013 01/30/2013 01/31/2013 01/14/2013 12/31/2012 12/12/2012 12/03/2012 11/30/2012 11/20/2012 11/19/2012 10/31/2012 10/15/2012 10/01/2012 09/30/2012 09/12/2012 08/31/2012 08/13/2012 07/31/2012 07/13/2012 06/30/2012 Type Bill Receipt Credit Applied Bill Credit Penalty Bill Receipt Penalty Receipt Bill Penalty Billing Adjustment Bill Penalty Bill Penalty Receipt Bill Bill Penalty Bill Penalty Receipt Bill Penalty Bill Receipt Bill Receipt Bill Doc. No 00638312 00535127 00535008 00000189 00635547 00635096 00531958 00631915 00529319 00631457 00628942 00617083 00628480 00620683 00620174 00617557 00519910 00617083 00614468 00614401 00613943 00611150 00515156 00610717 00607584 00607112 00509613 00604158 00505363 00595850 Last Last Status Customer Billed Payment On Account 04/30/2013 04/24/2013 a Transactions Amount Description 99.29 204.78 0.00 0.00 10.75 93.69 600.00 14.08 208.30 99.29 12.17 - 500.00 494.09 10.37 770.44 5.18 140.00 748.12 30.00 1.19 736.96 0.49 129.30 106.26 0.72 94.59 100.00 114.04 85.00 94.59 0.00 Deposits On Acct Auto generated billing for document d April 2013 Auto generated receipt applying on ar Rev int 11/12 -4/13, utiltiy corn. agreer Auto generated penalty for document Auto generated billing for document d March 2013 Auto generated penalty for document March 2013 Auto generated billing for document d Auto generated penalty for document Leak 10/12, AJ 10/12 & 11/12 billing Auto generated billing for document d Auto generated penalty for document Auto generated billing for document d Auto generated penalty for document UM RECEIPTS 12/3/2012 Auto generated billing for document d November 2012 Auto generated penalty for document Auto generated billing for document d Auto generated penalty for document October 2012 Auto generated billing for document d Auto generated penalty for document Auto generated billing for document d UM RECEIPTS 8/13/2012 Auto generated billing for document d July 2012 Auto generated billing for document d 0.00 Balance Due Running Balance 0.00 1,599.29 0.00 1,500.00 -53.74 1,704.78 53.74 1,758.52 0.00 1,758.52 0.00 1,747.77 0.00 1,654.08 0.00 2,254.08 0.00 2,240.00 0.00 2,448.30 0.00 2,349.01 0.00 2,336.84 0.00 2,836.84 0.00 2,342.75 0.00 2,332.38 0.00 1,561.94 0.00 1,556.76 0.00 1,696.76 0.00 948.64 0.00 918.64 0.00 917.45 0.00 180.49 0.00 180.00 0.00 309.30 0.00 203.04 0.00 202.32 0.00 107.73 0.00 207.73 0.00 93.69 0.00 178.69 1,599.29 Page: 1 AcctListing 04/30/2013 09:19 Account Listing City of Tukwila Page: 2 Account # Role Name & Address Date Type 06/06/2012 Receipt 05/31/2012 Bill 05/10/2012 Receipt 05/03/2012 Receipt 04/30/2012 Bill 04/18/2012 Receipt 04/17/2012 Bill 04/15/2012 Penalty 04/02/2012 Receipt 03/31/2012 Bill 03/14/2012 Penalty 02/29/2012 Bill 02/13/2012 Receipt 01/30/2012 Receipt 01/31/2012 Bill 01/17/2012 Penalty 01/17/2012 Receipt Doc. No 00502364 00592741 00500881 00499938 00589616 00499324 00586923 00586851 00497263 00586401 00583184 00582735 00490887 00488609 00574506 00571959 00487952 Last Last Status Billed Payment Amount 85.00 84.10 85.00 107.80 86.89 60.00 30.00 0.91 47.63 84.10 0.64 86.89 104.00 120.68 95.26 0.76 60.00 Description June 2012 Auto generated May 2012 May 2012 Auto generated April 2012 April 2012 Auto generated April 2012 Auto generated Auto generated Auto generated UM RECEIPTS January 2012 Auto generated Auto generated UM RECEIPTS Customer On Account billing for document d billing for document d penalty for document Deposits Balance Due On Acct Running Balance 0.00 84.10 0.00 169.10 0.00 85.00 0.00 170.00 0.00 277.80 0.00 190.91 0.00 250.91 0.00 220.91 0.00 220.00 0.00 267.63 0.00 183.53 0.00 182.89 0.00 96.00 0.00 200.00 0.00 320.68 0.00 225.42 0.00 224.66 billing for document d penalty for document billing for document d 2/13/2012 billing for document d penalty for document 1/17/2012 Page: 2 Oa UTILITY PAYMENT ARRANGEMENT ACCOUNT #: 19 -0505 DATE: 04/18/2013 CUSTOMER NAME: Sidra Ing ADDRESS: 11962 44th Ave S Tukwila, WA 98178 DAY PHONE: 206 - 999 -3190 EVENING PHONE: AY TO THE CITY OF TUKWILA AS LISTED BELOW: $ 100.00 PLUS CURRENT BILL DUE ON 5/10/13 $ 100.00 PLUS CURRENT BILL DUE ON 6/10/13 $ 100.00 PLUS CURRENT BILL DUE ON 7/10/13 $ 100.00 PLUS CURRENT BILL DUE ON 8/10/13 $ 100.00 PLUS CURRENT BILL DUE ON 9/10/13 $ 100.00 PLUS CURRENT BILL DUE ON 10/10/13 $ 100.00 PLUS CURRENT BILL DUE ON 11/10/13 $ 100.00 PLUS CURRENT BILL DUE ON 12/10/13 $ 100.00 PLUS CURRENT BILL DUE ON 1/10/14 $ 100.00 PLUS CURRENT BILL DUE ON 2/10/14 $ 100.00 PLUS CURRENT BILL DUE ON 3/10/14 $ 100.00 PLUS CURRENT BILL DUE ON 4/10/14 $ 100.00 PLUS CURRENT BILL DUE ON 5/10/14 $ 100.00 PLUS CURRENT BILL DUE ON 6/10/14 $ 100.00 PLUS CURRENT BILL DUE ON 7/10/14 $ 100.00 PLUS CURRENT BILL DUE ON 8/10/14 $ 11.09 PLUS CURRENT BILL DUE ON 9/10/14 $ 1,611.09 TOTAL DUE NOTICE I understand that failure to keep this payment arrangement constitutes notice that water service will be discontinued without further notice and water services will not be reconnected until payment is received in full including a reconnection fee of $50.00. Account is subject to 8% per annum penalty fee, which is computed on a monthly basis until paid in full. I HEREBY WAIVE ALL RIGHTS TO ANY NOTICE OF TURN OFF FOR FAILURE TO KEEP THIS AGREEMENT. CUSTOMER SIGNATURE DATE FINANCE DIRECTOR OR ASSIGNEE DATE 4