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Home My WebLink About26-042 - Contract - Language Line Service. Inc. - Phone Interpretation ServicesDocusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F City of Tukwila Contract Number: 26-042 41Council Approval N/A • 6200 Southcenter Boulevard, Tukwila WA98188 L*9, CONTRACT FOR SERVICES This Agreement is entered into by and between the City of Tukwila, Washington, a non -charter optional municipal code city hereinafter referred to as "the City," and Language Line Services. Inc. , hereinafter referred to as "the Contractor," whose principal office is located at 1 Lower Ragsdale Drive, Building 2, Monterey, CA 93940 WHEREAS, the City has determined the need to have certain services performed for its citizens but does not have the manpower or expertise to perform such services; and WHEREAS, the City desires to have the Contractor perform such services pursuant to certain terms and conditions; now, therefore, IN CONSIDERATION OF the mutual benefits and conditions hereinafter contained, the parties hereto agree as follows: 1. Scone and Schedule of Services to be Performed by Contractor. The Contractor shall perform those services described on Exhibit A attached hereto and incorporated herein by this reference as if fully set forth. In performing such services, the Contractor shall at all times comply with all Federal, State, and local statutes, rules and ordinances applicable to the performance of such services and the handling of any funds used in connection therewith. The Contractor shall request and obtain prior written approval from the City if the scope or schedule is to be modified in any way. 2. Compensation and Method of Payment. The City shall pay the Contractor for services rendered according to the rate and method set forth on Exhibit B attached hereto and incorporated herein by this reference. The total amount to be paid shall not exceed $30,000 at a rate of See Exhibit A and B for over -the -phone interpretation fee for use rates and other available services. 3. Contractor Budget. The Contractor shall apply the funds received under this Agreement within the maximum limits set forth in this Agreement. The Contractor shall request prior approval from the City whenever the Contractor desires to amend its budget in any way. 4. Duration of Agreement. This Agreement shall be in full force and effect for a period commencing February 1 , 2026, and ending December 31 2026,_unless sooner terminated under the provisions hereinafter specified. 5. Independent Contractor. Contractor and City agree that Contractor is an independent contractor with respect to the services provided pursuant to this Agreement. Nothing in this Agreement shall be considered to create the relationship of employer and employee between the parties hereto. Neither Contractor nor any employee of Contractor shall be entitled to any benefits accorded City employees by virtue of the services provided under this Agreement. The City shall not be responsible for withholding or otherwise deducting federal income tax or social security or contributing to the State Industrial Insurance Program, or otherwise assuming the duties of an employer with respect to the Contractor, or any employee of the Contractor. 6. Indemnification. The Contractor shall defend, indemnify and hold the Public Entity, its officers, officials, employees and volunteers harmless from any and all claims, injuries, damages, losses or suits including attorney fees, arising out of or in connection with the performance of this Agreement, except for injuries and damages caused by the sole negligence of the Public Entity. CA Revised May 2020 Page 1 of 4 Docusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F Should a court of competent jurisdiction determine that this Agreement is subject to RCW 4.24.115, then, in the event of liability for damages arising out of bodily injury to persons or damages to property caused by or resulting from the concurrent negligence of the Contractor and the Public Entity, its officers, officials, employees, and volunteers, the Contractor's liability hereunder shall be only to the extent of the Contractor's negligence. It is further specifically and expressly understood that the indemnification provided herein constitutes the Contractor's waiver of immunity under Industrial Insurance, Title 51 RCW, solely for the purposes of this indemnification. This waiver has been mutually negotiated by the parties. The provisions of this section shall survive the expiration or termination of this Agreement. 7. Insurance. The Contractor shall procure and maintain for the duration of the Agreement, insurance against claims for injuries to persons or damage to property which may arise from or in connection with the performance of the work hereunder by the Contractor, their agents, representatives, employees or subcontractors. Contractor's maintenance of insurance, its scope of coverage and limits as required herein shall not be construed to limit the liability of the Contractor to the coverage provided by such insurance, or otherwise limit the City's recourse to any remedy available at law or in equity. A. Minimum Scope of Insurance. Contractor shall obtain insurance of the types and with the limits described below: 1. Automobile Liability insurance with a minimum combined single limit for bodily injury and property damage of $1,000,000 per accident. Automobile liability insurance shall cover all owned, non -owned, hired and leased vehicles. Coverage shall be written on Insurance Services Office (ISO) form CA 00 01 or a substitute form providing equivalent liability coverage. If necessary, the policy shall be endorsed to provide contractual liability coverage. 2. Commercial General Liability insurance with limits no less than $2,000,000 each occurrence, $2,000,000 general aggregate and $2,000,000 products -completed operations aggregate limit. Commercial General Liability insurance shall be as least at broad as ISO occurrence form CG 00 01 and shall cover liability arising from premises, operations, independent contractors, products -completed operations, stop gap liability, personal injury and advertising injury, and liability assumed under an insured contract. The Commercial General Liability insurance shall be endorsed to provide a per project general aggregate limit using ISO form CG 25 03 05 09 or an equivalent endorsement. There shall be no exclusion for liability arising from explosion, collapse or underground property damage. The City shall be named as an additional insured under the Contractor's Commercial General Liability insurance policy with respect to the work performed for the City using ISO Additional Insured endorsement CG 20 10 10 01 and Additional Insured -Completed Operations endorsement CG 20 37 10 01 or substitute endorsements providing at least as broad coverage. 3. Workers' Compensation coverage as required by the Industrial Insurance laws of the State of Washington. B. Public Entity Full Availability of Contractor Limits. If the Contractor maintains higher insurance limits than the minimums shown above, the Public Entity shall be insured for the full available limits of Commercial General and Excess or Umbrella liability maintained by the Contractor, irrespective of whether such limits maintained by the Contractor are greater than those required by this Contract or whether any certificate of insurance furnished to the Public Entity evidences limits of liability lower than those maintained by the Contractor. C. Other Insurance Provision. The Contractor's Automobile Liability and Commercial General Liability insurance policies are to contain, or be endorsed to contain that they shall be primary insurance with respect to the City. Any insurance, self-insurance, or insurance pool coverage maintained by the City shall be excess of the Contractor's insurance and shall not contribute with it. D. Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M. Best rating CA Revised May 2020 Page 2 of 4 Docusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F of not less than A: VII. E. Verification of Coverage. Contractor shall furnish the City with original certificates and a copy of the amendatory endorsements, including but not necessarily limited to the additional insured endorsement, evidencing the insurance requirements of the Contractor before commencement of the work. Upon request by the City, the Contractor shall furnish certified copies of all required insurance policies, including endorsements, required in this Agreement and evidence of all subcontractors' coverage. F. Subcontractors. The Contractor shall cause each and every Subcontractor to provide insurance coverage that complies with all applicable requirements of the Contractor -provided insurance as set forth herein, except the Contractor shall have sole responsibility for determining the limits of coverage required to be obtained by Subcontractors. The Contractor shall ensure that the Public Entity is an additional insured on each and every Subcontractor's Commercial General liability insurance policy using an endorsement as least as broad as ISO CG 20 10 10 01 for ongoing operations and CG 20 37 10 01 for completed operations. G. Notice of Cancellation. The Contractor shall provide the City and all Additional Insureds for this work with written notice of any policy cancellation, within two business days of their receipt of such notice. H. Failure to Maintain Insurance. Failure on the part of the Contractor to maintain the insurance as required shall constitute a material breach of contract, upon which the City may, after giving five business days notice to the Contractor to correct the breach, immediately terminate the contract or, at its discretion, procure or renew such insurance and pay any and all premiums in connection therewith, with any sums so expended to be repaid to the City on demand, or at the sole discretion of the City, offset against funds due the Contractor from the City. A. The Contractor shall maintain accounts and records, including personnel, property, financial and programmatic records which sufficiently and properly reflect all direct and indirect costs of any nature expended and services performed in the performance of this Agreement and other such records as may be deemed necessary by the City to ensure the performance of this Agreement. B. These records shall be maintained for a period of seven (7) years after termination hereof unless permission to destroy them is granted by the office of the archivist in accordance with RCW Chapter 40.14 and by the City. 9. Audits and Insnections. The records and documents with respect to all matters covered by this Agreement shall be subject at all times to inspection, review or audit by law during the performance of this Agreement. 10. Termination. This Agreement may at any time be terminated by the City giving to the Contractor thirty (30) days written notice of the City's intention to terminate the same. Failure to provide products on schedule may result in contract termination. If the Contractor's insurance coverage is canceled for any reason, the City shall have the right to terminate this Agreement immediately. 11. Discrimination Prohibited. The Consultant, with regard to the work performed by it under this Agreement, will not discriminate on the grounds of race, religion, creed, color, national origin, age, veteran status, sex, sexual orientation, gender identity, marital status, political affiliation, the presence of any disability, or any other protected class status under state or federal law, in the selection and retention of employees or procurement of materials or supplies. 12. Assignment and Subcontract. The Contractor shall not assign or subcontract any portion of the services contemplated by this Agreement without the written consent of the City. 13. Entire Aareement: Modification. This Agreement, together with attachments or addenda, represents the entire and integrated Agreement between the City and the Contractor and supersedes all prior negotiations, representations, or agreements written or oral. No amendment or modification of this Agreement shall be of any force or effect unless it is in writing and signed by the parties. CA Revised May 2020 Page 3 of 4 Docusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F 14. Severability and Survival. If any term, condition or provision of this Agreement is declared void or unenforceable or limited in its application or effect, such event shall not affect any other provisions hereof and all other provisions shall remain fully enforceable. The provisions of this Agreement, which by their sense and context are reasonably intended to survive the completion, expiration or cancellation of this Agreement, shall survive termination of this Agreement. 15. Notices. Notices to the City of Tukwila shall be sent to the following address: City Clerk, City of Tukwila 6200 Southcenter Blvd. Tukwila, Washington 98188 Notices to the Contractor shall be sent to the address provided by the Contractor upon the signature line below. 16. Applicable Law: Venue: Attorney's Fees. This Agreement shall be governed by and construed in accordance with the laws of the State of Washington. In the event any suit, arbitration, or other proceeding is instituted to enforce any term of this Agreement, the parties specifically understand and agree that venue shall be properly laid in King County, Washington. The prevailing party in any such action shall be entitled to its attorney's fees and costs of suit. DATED this 28th day of January 2026 CITY OF TUKWILA L ed by: wAaS hctu, Thomas McLeod, Mayor Initial � ATTEST/AUTH ENTICATED: S�igjne'd�by�� Andy Youn-Barnett, City Clerk APPROVED AS TO FORM: Signed by: ((l� I T111 fl l 9. JCI.nA Office of the City Attorney CONTRACTOR: DocuSigned by: By: Printed Name: Bonaventura A. Cavaliere Title: CFO Address: 1 Lower Ragsdale Drive, Building 2, Monterey, CA 93940 CA Revised May 2020 Page 4 of 4 Docusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F Language Line Services, Inc. EXHIBITS A & B LanguageLine@ Phonesm Interpreting and Direct Responsesm Client Name ("Customer"): City of Tukwila Client # (if applicable): 577713 This Statement of Work is subject to the Master Service Agreement between Customer and Language Line Services, Inc. ("LanguageLine°"). This document is the sole document that reflects pricing for these services and must be signed by an authorized representative from the Customer. Pricing is only approved upon a signature by an authorized officer of LanguageLine. Pricing changes, if any, will be reflected on next month's invoice. 1. LANGUAGELINE PHONE INTERPRETING 1.1. SCOPE OF WORK (a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters for Phone Interpreting to facilitate effective communication between Customer's service providers and individuals with Limited English Proficient (LEP) by converting spoken language statements between English and another language. (b) SERVICE DELIVERY. Services are delivered on -demand via telephone, as initiated by Customer's service providers and invoiced monthly following service delivery. Services are available twenty-four (24) hours a day; seven (7) days a week; 365 days a year, including holidays, in over 240 spoken languages. 1.2. PHONE INTERPRETING FEES (a) INITIAL ENROLLMENT including Client Identification ("CID") service accounts....... Waived (b) ADDITIONAL SERVICE ACCOUNTS after initial enrollment, per CID ....................... Waived (c) MONTHLY MINIMUM per CID.................................................................................... Waived (d) PLATFORM ACCESS FEE per call............................................................................ Waived (e) THIRD PARTY DIAL OUT FEE per call...................................................................... Waived (f) TELECOMMUNICATION SURCHARGE in accordance with the Telecommunications Act of 1996............................................................................................................................. Waived (g) OPTIONAL INTERPRETER APPOINTMENT AT SPECIFIC TIME. See 1.2(h) for Per Minute Usage Fees. No additional fees apply to schedule an interpreter appointment. Cancellation fee for any cancelled or missed appointment ......................................... Waived (h) PER MINUTE USAGE FEES for LanguageLine Phone and LanguageLine® App(SM)Audio Interpreting Language Tiers Languages Per Minute Charge 1 Spanish $0.98 2 Chinese (Mandarin and Cantonese), French, Japanese, Korean, $0.98 Russian, and Vietnamese 3 Armenian, German, Haitian Creole, Italian, Cambodian (Khmer), $0'98 Polish, and Portuguese 4 Farsi, Tagalog, Thai, Urdu, and all other languages $0.98 1.3. PHONE INTERPRETING EQUIPMENT (a) OPTIONS AND DEFINITIONS. Equipment purchase and lease options are available for the equipment identified below for use with the Phone Interpreting services. All Equipment requests must be submitted in writing over the term of this Agreement and the appropriate fees will apply. (b) PHONE INTERPRETING EQUIPMENT LEASE FEES. A monthly lease fee per unit applies, and the Equipment remains the property of LanguageLine. The monthly fee covers the cost of equipment programming and providing any necessary replacements and maintenance. 9 2025 Language Line Services, Inc. - 1 Lower Ragsdale Drive, Bldg. 2 - Monterey, CA 93940 - www.LanauaaeLine.com - CONFIDENTIAL INFORMATION - REV 10.01.25 - 1 Docusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F Language Line Services, Inc. • LanguageLine@ PhonesmInterpreting and Direct Responsesm 1 SolutionTM Analog Dual Handset Phone....................................................................... $4.50 1Solution Dual Handset IP Phone................................................................................. $12.50 Panasonic® Cordless Phone with Dual Handsets........................................................ $10.50 (c) PHONE INTERPRETING LEASED EQUIPMENT ADDITIONAL TERMS. Upon the termination of the Agreement, Customer shall, at its cost, return the Equipment to Language Line Services within thirty (30) days following the termination date. Customer acknowledges that ownership of the Equipment remains with Language Line Services, and that the Equipment must be returned upon the termination of the Agreement. If Customer fails to return the Equipment to Language Line Services within the 30 -day period, Language Line Services may invoice Customer $175.00 per each equipment item not returned and Customer agrees to pay that invoice within thirty (30) days of the invoice date. (d) PHONE INTERPRETING EQUIPMENT PURCHASES. The following Equipment is available for purchase from LanguageLine during the life of the agreement. Upon depletion of current Equipment models and release of new Equipment models, updated pricing will automatically apply. Purchased equipment is covered by a one-year replacement warranty from the manufacturer. Standard rates at the time of purchase will apply. If applicable, proof of sales tax exemption must be provided to TaxDepartment@languageline.com and Activations@languageline.com. Details will be available from your Account Executive. 1Solution Analog Dual Handset Phone......................................................................... $60.00 1Solution Dual Handset IP Phone............................................................................... $150.00 Cordless Phone with Dual Handsets................................................................................. $125.00 PanasonicHeadset....................................................................................................... $25.00 Handsets....................................................................................................................... $10.00 Handset Splitters (price per unit)..................................................................................... $6.00 Wall Splitters (price per unit)........................................................................................... $6.00 2. LANGUAGELINE DIRECT RESPONSE 2.1. SCOPE OF WORK (a) DESCRIPTION OF SERVICES. LanguageLine will provide qualified and trained interpreters for Phone Interpreting to facilitate effective communication between Customer's service providers and individuals with Limited English Proficiency (LEP) by converting spoken language statements between English and another language. STANDARD — Standard in -language prompts for greeting messages, language menu, and hold/dial-out message — Prompts recorded by a LanguageLine® Certified linguist — Custom LanguageLine call flow and call routing — Capability to integrate with Customer's IVR — Capability to transmit call to Customer's Direct Inward Dial (DID) number PREMIUM — Customizable in -language prompts for greeting messages, language menu, and hold/dial-out message — Prompts recorded by a LanguageLine® Certified linguist — Custom LanguageLine call flow and call routing — Customizable options menu — Capability to integrate with Customer's IVR — Capability to transmit call to Customer's Direct Inward Dial (DID) number (b) SERVICE DELIVERY. Services are delivered on -demand via telephone, as initiated by individuals with Limited English Proficiency (LEP) and routed directly to Customer's service providers, and invoiced monthly following service delivery. Services are available twenty-four (24) hours a day; seven (7) days a week; 365 days a year, including holidays. 9 2025 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanauaaeLine.com • CONFIDENTIAL INFORMATION • REV 10.01.25 • 2 Docusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F wage Line Services, lni�r, Statement of• rk LanguageLine@ PhonesmInterpreting and 1 Responsesm 2.2. DIRECT RESPONSE FEES (a) STANDARD.................................................................................................................$350.00 (b) PREMIUM per language.............................................................................................. $650.00 (c) DEDICATED TOLL-FREE LINE per line.................................................................... $150.00 (d) INCREMENTAL PRICE PER MINUTE applied to Customer's contracted per minute usage fees for Languagel-ine Phone Interpreting...................................................................... $0.10 3. OTHER FEES 3.1. FINANCE FEE. Finance fee is applied to any past due balance. Interest will accrue from the date on which payment is due at a rate equal to the lesser of 1.5% per month or the maximum permitted by applicable law. 3.2. OPTIONAL PAPER INVOICE. Electronic invoices are provided at no charge. Paper invoice fee is applied if a paper invoice is required by the Customer........................................................... $1.75 3.3. OPTIONAL CUSTOMIZATIONS (a) Report configuration per hour $250.00 (b) Report maintenance per month $30.00 (c) Training assistance on site per day per training $500.00 (d) Training materials development per hour $179.00 9 2025 Language Line Services, Inc. - 1 Lower Ragsdale Drive, Bldg. 2 - Monterey, CA 93940 - www.LanauaaeLine.com - CONFIDENTIAL INFORMATION - REV 10.01.25 - 3 Docusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F wage Line Services, lni�r, Statement of• rk LanguageLine@ Phonesm Interpreting and 1 Responsesm The person signing this SOW on behalf of Customer certifies that such person has read, acknowledges, and understands all of the terms and conditions, and is fully authorized to execute this SOW on behalf of and bind the Customer to all its terms and conditions. Both Parties agree the delivery of the signed SOW by facsimile or e-mail or use of a facsimile signature or electronic signature or other similar electronic reproduction of a signature shall have the same force and effect of execution and delivery as the original signature, and in the absence of an original signature, shall constitute the original signature. 9 2025 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanauaaeLine.com • CONFIDENTIAL INFORMATION • REV 10.01.25 • 4 7Date.:1/,20/2026 18:24 PM PST Date: January 22, 2026 Signature: ;1:�I&Nt-i(,c,S Signature: � 6"WAA u & t,y�, 79756F17A8AB459... BDC191FC317A43C... Name: Brandon Miles Name: Bonaventura A. Cavaliere Title: Director of Strategic Initiatives Title: CFO 9 2025 Language Line Services, Inc. • 1 Lower Ragsdale Drive, Bldg. 2 • Monterey, CA 93940 • www.LanauaaeLine.com • CONFIDENTIAL INFORMATION • REV 10.01.25 • 4 Docusign Envelope ID: B9475COD-B312-49AB-9505-863FCFADAC8F Language Line eBill Distribution Language Line will distribute monthly eBills as follows: Dept Department Code Recipient Contact Department of Community Wynetta Development (DCD) Bivens Jennifer 2 Public Works (PW) Collazo -w Cheryl 3 Mayor's Office Thompson ah=Ub=l�)a��:�ir f��:u. 11 lili�LFK"2 Economic Development 4 Derek Speck � � ir�_d_II<_„ 1 � Mll<�� bluk iil1 w 9w Community Services & Engagement (CS&E) Formerly 5 Admin Jenny Ayres l� ii�iray._a ire � bMilk [[a w— .,goo Michelle 6 Clerk's Office Canaday r�ii� __a_ ilii a a_f �a�Na:y_��u_<iiiaaagr Finanace 7 Soli Sailiai soU ��aiUa�i_(g Parks & Recreation (Parks) 8 Paula Hale h a � �a . �a �a„_ � �� CF [1a w -a- ,gov Court 9 Mindy Breiner miiiiad-Y I��ir��ii_iraeirg�!u�g�_�.�.II td.a a �gov