HomeMy WebLinkAboutCOW 2007-01-08 Item 3A - Agreement - Solid Waste Service Proposal with Rabanco Ltd dba Allied Waste of Kent COUNCIL A GENDA SYNOPSIS
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ITEM INFORMATION
CAS NUMBER: 07-003 06-150 I ORIGINAT, AGENDA DA 1'E: JANUARY 8, 2007
AGENDA ITEM TITLE Solid Waste Contract Proposal
CATEGORY Discussion Motion Resolution Ordinance Bid Award Public Hearing Other
Discussion
Mtg Date 01/08/07 Mtg Date Mtg Date Mtg Date Mtg Date Mtg Date Mtg Date 12/ 11 i36
SPONSOR LI Council El /vi Adm Svcs El DCD El Finance Fire Legal El P&R El Police PIS
SPONSOR'S The City's solid waste collection and recycling contract with Rabanco Ltd. dba Allied Waste
SUKMARY of Kent is scheduled to expire on April 1, 2007. Rabanco submitted an unsolicited proposal
to continue providing service to the City beyond April 1, 2007. The final negotiated
contract provides for a 5% increase in commercial rates in 2007, an increase in drop box
container service, and new programs that will improve residential, multi family, and
commercial services.
REVIEWED BY COW Mtg. CA &P Cmte F &S Cmte ❑Transp ortation Cmte
Utilities Cmte Arts Comm. El Parks Comm. Planning Comm.
DA1'E:
RECOMMENDATIONS:
SPONSOR /ADMIN. Forward to full Council for discussion and decision.
CoMMr lLE
COST IMPACT FUND SOURCE
EXPENDITURE REQUIRED AMOUNT BUDGETED APPROPRIATION REQUIRED
0.00 $0.00 $0.00
Fund Source:
Comments:
MTG. DATE I RECORD OF COUNCIL ACTION
01/08/07 I l
MTG. DATE I ATTACHMENTS
01/08/07 I Information Memo dated 01/03/07 with attachments
Q: \2007\Solid Waste CAS Solid Waste Contract Proposal1 -08-07.doc
INFORMATION MEMO
To: Mayor Mullet
From: Public Works Director y
Date: January 3, 2007
Subject: Solid Waste Contract
ISSUE
Should City approve Allied Waste's (Rabanco Ltd.) Solid Waste and Recycling Contract
Proposal?
BACKGROUND
During a Special Council meeting on December 11, 2006, staff presented Allied Waste's
proposed contract to provide comprehensive Solid Waste, Yardwaste and Recycling
Services to the City. The proposal included significant enhancements from the current
contract. The proposal also included an increase in drop box container rates, as well as a
5% across the -board rate increase in multi family and commercial services.
Council discussed various aspects of the proposal and expressed concern over the 5% rate
increase. After testimony by Allied Waste and Council deliberation, staff was directed to
re -enter negotiations with Allied Waste.
DISCUSSION
The staff and Allied Waste worked feverishly to resolve the issues summarized in
Attachment 1. On January 2, 2007, both parties reached an agreement that:
exempts residential and multi family customers from the 5% rate increase;
caps the 2007 commercial rate increase to 5 Commercial rates will not be
affected by the normal Consumer Price Index (CPI) rate increase on April 1,
2007.
The results of the renegotiations are reflected in the attached proposed Contract
document. The enhancements as previously briefed during the Utilities Committee and
the Special Meeting remained in the proposed Contract.
Mayor Mullet
Page 2
January 3, 2007
In summary, the enhancements offered by Allied Waste represent significant value to the
City. The negotiated rates are fair and reasonable.
RECOMMENDATION
Forward to the Committee of the Whole for discussion and motion to accept or reject
final proposed contract.
Attachments:
1. Solid Waste Contract Re- negotiation Issues
2. Solid Waste Contract with Attachments
SOLID WASTE CONTRACT RE- NEGOTIATION ISSUES
Multi- family and single family residences will be excluded from the proposed
5% rate increase. 5% rate increase will be only for commercial customers.
5% rate increase will take effect upon contract renewal April 1, 2007.
The first increase in rates, because of changes in the CPI, will take effect
April 1, 2007. NOTE: The 2007 CPI increase will only apply to
Residential and Multifamily customers.
New language for Paragraph 6.16 Right to Renegotiate /Amendment
The City or the Contractor shall retain the right to renegotiate this Contract or
negotiate Contract amendments based upon the following conditions:
1. Policy changes, state statutory changes or rule changes in County,
State or Federal regulations regarding issues that materially modify the
terms and conditions of the Contract;
2. Contractor submits, starting in January 2009, audited financial
documentation that clearly demonstrates that operating costs for this
Contract exceed the allowable CPI adjustment. The City may, at its
option, engage an independent third party review of the Contractor's
financial documentation. The cost of the review will be borne by the
Contractor.
The Contractor and the City agree that in the event the City wishes to implement
Mandatory/Universal Garbage Collection services throughout the City that this
policy change will not result in a request from the Contractor to renegotiate the
Contract.
This Contract may be amended, altered or modified only by a written amendment,
alteration or modification, executed by authorized representatives of the City and
the Contractor.
ATTACHMENT 1
00 0r
Comprehensive Solid Waste, Recyclables and Organics
(Yard Waste Food Waste) Collection Contract
Between City of Tukwila
and
Rabanco Ltd. Dba Allied Waste of Kent
April 01, 2007 April 30, 2012
r7/7Cif C-7(, r
Comprehensive Solid Waste, Recyclables and Organics (Yard Debris Food Waste)
Collection Contract
Table of Contents
RECITALS 4
DEFINITIONS 4
1. TERM OF CONTRACT 8
2. SCOPE OF WORK 8
2.1 GENERAL COLLECTION SYSTEM REQUIREMENTS 8
2.1.1 Service Area 8
2.1.2 Annexation 8
2.1.3 Unimproved Alleys /Private Roads 9
2.1.4 Hours /Days of Operation 9
2.1.5 Employee Conduct 9
2.1.6 Disabled Service 10
2.1.7 Holiday Schedules 10
2.1.8 Inclement Weather 10
2.1.9 Suspending Collection From Problem Customers 11
2.1.10 Missed Collections 11
2.1.11 Same Day Collection/Co Collection 12
2.1.12 Requirement to Recycle and Compost 12
2.1.13 Routing, Notification and Approval 13
2.1.14 EquipmentAge/Condition 13
2.1.15 Container Requirements and Ownership 14
2.1.15.1 Garbage Cans 14
2.1.15.2 Carts 14
2.1.15.3 Detachable and Drop -box Containers 15
2.1.15.4 Recycling Carts 15
2.1.15.5 Ownership 16
2.1.15.6 Container Colors 16
2.1.16 Spillage 16
2.1.17 Pilot Programs 16
2.1.18 Disruption Due to Construction 17
2.1.19 Safeguarding Public and Private Facilities 17
2.1.20 Company Name 17
2.1.21 Transition And Contract Implementation 17
2.1.22Coordination with City and Performance Review 18
2.1.23Emissions Reduction 18
2.2 COLLECTION SERVICES 19
2.2.1 Single Family Residential Garbage Collection 19
2.2.1.1 Subject Materials 16
2.2.1.2 Containers 14
2.2.1.3 Specific Collection Requirements 19
2.2.2 Single Family Residential Recycling Collection 20
2.2.2.1 Subject Materials 20
2.2.2.2 Containers 22
2.2.2.3 Specific Collection Requirements 19
City of Tukwila 1
Solid Waste Collection Contract, January 3, 2007
Comprehensive Solid Waste, Recyclables and Organics (Yard Debris Food Waste
Collection Contract
Table of Contents (continued)
2.2.3 YardwastelOrganic Debris Collection 23
2.2.3.1 Subject Materials 23
2.2.3.2 Containers 23
2.2.3.3 Specific Collection Requirements 23
2.2.3.4 Foodwaste Collection 24
2.2.4 Single-family Bulky Waste/White Goods Collection 21
2.2.4.1 Subject Materials 21
2.2.4.2 Specific Collection Requirements 21
2.2.5 Multifamily and Commercial Garbage Collection 21
2.2.5.1 Subject Materials 24
2.2.5.2 Containers 25
2.2.5.3 Specific Collection Requirements 25
2.2.6 Multifamily Recycling Collection 26
2.2.6.1 Subject Materials 26
2.2.6.2 Containers 26
2.2.6.3 Specific Collection Requirements 26
2.2.7 Commercial Recycling Collection 27
2.2.7.1 Subject Materials 27
2.2.7.2 Containers 27
2.2.7.3 Specific Collection Requirements 27
2.2.7.4 Commercial Foodwaste Recycling 27
2.2.8 Multifamily and Commercial Yardwaste Collection 24
2.2.8.1 Subject Materials 24
2 .2.8.2 Containers 25
2.2.8.3 Specific Collection Requirements. 25
2.2.9 Drop -Box Container Garbage Collection 25
2.2.9.1 Subject Materials 25
2.2.9.2 Containers 29
2.2.9.3 Specific Collection Requirements 29
2.2.10 Temporary Customers 29
2.2.11 Service to City Facilities 30
2.2.12 City Drop -off Collection Events 27
2.2.13 Annual Curbside Spring Clean -up Events 27
2.3 MANAGEMENT 31
2.3.1 Responsibility of Participants 31
2.3.1.1 Contractor's Responsibilities 31
2.3.1.2 City's Responsibilities 32
2.3.2 Customer Service 33
2.3.2.1 Location of Customer Service Office 33
2.3.2.2 Customer Service Staffing 30
2.3.2.3 Complaints and Service Requirements 31
2.3.2.4 Handling of Customer Calls 31
2.3.2.5 Corrective Measures 31
2.3.2.6 Internet Website 31
2.3.2.7 Customer Service Knowledge of Services .31
2.3.2.8 Monitoring and Evaluation 32
2.3.2.9 Customer Billing Responsibilities 32
2.3.3 Reporting 36
2.3.3.1 Monthly Reports 33
2.3.3.2 Annual Reports 37
2.3.3.3 Ad Hoc Reports 37
2.3.4 Promotion and Education 37
City of Tukwila 2
Solid Waste Collection Contract, January 3, 2007
Comprehensive Solid Waste, Recyclables and Organics (Yard Debris Food Waste)
Collection Contract
Table of Contents (Continued)
2.3.5 Transition to Next Contractor 38
3. RATE ADJUSTMENT 36
3.1 CPI MODIFICATION 36
3.2 PERIODIC ADJUSTMENT 36
3.3 CHANGE IN LAW 40
4. FAILURE TO PERFORM, REMEDIES, TERMINATION 40
4.1 LIQUIDATED DAMAGES 40
4.2 CONTRACT DEFAULT 42
5. NOTICES 44
6. GENERAL TERMS 44
6.1 COLLECTION RIGHT 44
6.2 ACCESS TO RECORDS 45
6.3 CONTRACTOR TO MAKE EXAMINATIONS 45
6.4 AVAILABILITY OF COLLECTION VEHICLES 45
6.5 INSURANCE 47
6.5.1 Minimum Scope of Insurance 47
6.5.2 Minimum Amounts of Insurance 47
6.5.3 Other Insurance Provisions 48
6.6 PERFORMANCE BOND 48
6.7 INDEMNIFICATION 46
6.8 INDUSTRIAL INSURANCE INDEMNITY WAIVER 46
6.9 ASSIGNMENT, SUBCONTRACTING, DELEGATION OF DUTIES 46
6.10 LAWS TO GOVERN/VENUE 49
6.11 COMPLIANCE WITH LAW 50
6.12 PERMITS AND LICENSES 50
6.13 DISCOUNTS 47
6.14 RELATIONSHIP OF PAR'1 50
6.15 BANKRUPTCY 51
6.16 RIGHT TO RENEGOTIATE/AMENDMENT 51
6.17 FORCE MAJEURE 51
6.18 ILLEGAL PROVISIONS 52
6.19 WAIVER 52
6.20 ENTIRETY 52
6.21 SEVERABILITY 49
City of Tukwila 3
Solid Waste Collection Contract, January 3, 2007
RECITALS
WHEREAS, the methods used to store and collect residential, multifamily, and commercial solid
waste are essential factors in the maintenance of a community's health and property values; and
WHEREAS, it is essential that such residential, multifamily, and commercial solid waste be
properly collected and disposed in order to avoid such adverse effects; and
WHEREAS, the City desires to remove yard waste and recyclables from the waste stream in
order to increase the life of Cedar Hills landfill; and
WHEREAS, Rabanco Ltd. Dba Allied Waste of Kent represents that it has the experience,
resources and expertise necessary to provide solid waste, yard waste, and recyclable collection
services in accordance with the terms of this Agreement; and
WHEREAS, the City desires to enter into this contract with the Contractor for the services
outlined in this Agreement; now, therefore,
IN CONSIDERATION OF THE MUTUAL COVENANTS, AGREEMENTS, AND PROMISES
HEREIN CONTAINED, THE CITY AND THE CONTRACTOR HEREBY AGREE AS
FOLLOWS:
DEFINITIONS
Cart: The word "Cart means a Contractor- provided 20 35 64- or 96- gallon wheeled cart with
a tight fitting lid suitable for household collection, storage and curbside placement of garbage,
recyclables, or organic yard debris. Carts are rodent and insect proof.
City: The word "City" means the City of Tukwila, King County, Washington.
Commercial Customer: The term "Commercial Customer" means non residential customers. It
includes businesses, institutions, governmental agencies and all other users of commercial -type
garbage or recyclables collection services.
Commercial Recyclables: The term "Commercial Recyclables" means aluminum cans;
corrugated cardboard; glass containers; recyclable plastic containers that have non hazardous
products, mixed paper; newspaper; polycoated cartons; tin cans; and such other materials that the
City and Contractor determine to be recyclable.
Credit Agreement: The term "Credit Agreement" means the Credit Agreement dates as of July
21, 1999, as amended and restated as of March 21, 2005, among Allied Waste Industries, Inc.,
Allied Waste North America, Inc., the lenders party thereto and, among others, JP Morgan Chase
Bank, N.A., as administrative agent, as such agreement may be amended, amended and restated,
supplemented or otherwise modified from time to time.
City of Tukwila 4
Solid Waste Collection Contract, January 3, 2007
Contractor: The word "Contractor" means Allied Waste, which has contracted with the City to
collect and dispose of garbage and to collect, process, market and transport recyclables and yard
debris.
Curb or Curbside: The words "Curb" or "Curbside" mean on the homeowners' property, within
five (5) feet of the Public Street without blocking sidewalks, driveways or on- street parking. If
extraordinary circumstances preclude such a location, curbside shall be considered a placement
suitable to the resident, convenient to the Contractor's equipment, and mutually agreed to by the
City and Contractor.
Detachable Container: The term "Detachable Container" means a watertight metal or plastic
container equipped with a tight -fitting cover, capable of being mechanically unloaded into a
collection vehicle, and which is not less than one cubic yard or greater than eight cubic yards in
capacity.
Drop -box Container: The term "Drop -box Container" means an all -metal container with ten
cubic yard or more capacity which is loaded onto a specialized collection vehicle, transported to
a disposal or recycling site, emptied and transported back to the customer's site.
Foodwaste: The word "Foodwaste" mean all compostable pre and post consumer food scraps
and food soiled paper such as paper napkins, paper towels, paper plates, pizza boxes and other
paper products accepted by the Contractor's selected composting site. Foodwaste shall not
include dead animals, meats, fish, poultry, plastics or other materials prohibited by the
composting facility or the King County Health Department.
Garbage: The word "Garbage" means all putrescible and nonputrescible solid and semi -solid
wastes, including, but not limited to, rubbish, ashes, industrial wastes, swill, demolition and
construction wastes, and discarded commodities that are placed by customers of the Contractor in
appropriate bins, bags, cans or other receptacles for collection and disposal by the Contractor.
The term Garbage shall not include Hazardous Wastes, Special Wastes or Source separated
Recyclables and Yard Debris.
Garbage Can: The term "Garbage Can" means a City- approved container that is a water -tight
galvanized sheet -metal or plastic container not exceeding four (4) cubic feet or thirty-five (35)
gallons in capacity; weighing not over fifteen (15) pounds when empty or fifty (50) pounds when
full; fitted with two (2) sturdy handles, on each side; and fitted with a tight cover equipped with a
handle.
Hazardous Waste: The term "Hazardous Waste" means any substance that is:
A. Defined as hazardous by 40 C.F.R. Part 261 and regulated as hazardous waste by the
United States Environmental Protection Agency under Subtitle C of the Resource
Conservation and Recovery Act "RCRA of 1976, 42 U.S.C. 6901 et sea.. as
amended by the Hazardous and Solid Waste Amendments "HSWA of 1984; the Toxic
Substances Control Act, 15 U.S.C. 2601 et sea.; or any other federal statute or
regulation governing the treatment, storage, handling or disposal of waste imposing
City of Tukwila 5
Solid Waste Collection Contract, January 3, 2007
special handling or disposal requirements similar to those required by Subtitle C of
RCRA.
B. Defined as dangerous or extremely hazardous by Chapter 173 -303 WAC and regulated as
dangerous waste or extremely hazardous waste by the Washington State Department of
Ecology under the State Hazardous Waste Management Act, Chapter 70.105 RCW, or
any other Washington State statute or regulation governing the treatment, storage,
handling or disposal of wastes and imposing special handling requirements similar to
those required by Chapter 70.105 RCW.
C. Any substance that after the effective date of this Contract comes within the scope of this
definition as determined by the City.
Likewise, any substance that after the effective date of this Contract ceases to fall within this
definition as determined by the City shall not be deemed to be Hazardous Waste.
King County Disposal System: The term "King County Disposal System" means the areas
owned, leased or controlled by the King County Solid Waste Division, King County, Washington
(per the County Interlocal Agreement) for the disposal of Garbage, or such other site as may be
authorized by the King County Comprehensive Solid Waste Management Plan and approved by
the City.
Licensed Property: The term "Licensed Property" means any and all of the Contractor's
equipment, vehicles, facilities and property of every kind and every nature of which the City has
taken possession in accordance with Sections 4.2 and/or 6.4.
Mixed Paper: The term "Mixed Paper" means magazines, junk mail, phone books, bond or
ledger grade, cardboard and paperboard packaging and other fiber -based materials meeting
industry standards. Tissue paper, paper towels, food contaminated paper or paper packaging
combined with plastic wax or foil are excluded from the definition of Mixed Paper.
Multifamily Residence: The term "Multifamily Residence" means a multiple -unit "Residence"
with four (4) or more attached units served by a common solid waste storage container.
Organic Debris: The term "Organic Debris" means Yard Waste and Foodwaste combined
together for collection.
Organic Debris Cart: The term "Organic Debris Cart" means a Contractor- provided 96- gallon
Cart provided to all Single Family and to subscribing Multifamily and Commercial customers for
the purpose of containing and collecting Foodwaste and/or Yard Debris.
Private Drive: The term "Private Drive" means a privately owned or maintained way serving
fewer than four Residences; or serving less than one Residence for every 100 yards in distance.
Private Road: The term "Private Road" means a privately owned and maintained way that
allows for access by a service truck and which serves four or more Residences.
City of Tukwila 6
Solid Waste Collection Contract, January 3, 2007
Public Street: The term "Public Street" means a public right -of -way used for public travel,
including public alleys.
Recyclables: The word "Recyclables" means Residential, Multifamily, and Commercial
Recyclables.
Recycling Cart: The term "Recycling Cart" means a Contractor- provided Cart suitable for
household collection, storage and Curbside placement of Source separated Residential
Recyclables.
Recycling Container or Containers: The term "Recycling Container" or "Recycling
Containers" means a Contractor- provided Recycling Cart or Detachable Container suitable for
on -site collection, storage, and placement of Source separated Recyclables at Multifamily and
Commercial locations.
Residence, Residential: The terms "Residence" and "Residential" mean living space(s)
individually rented, leased or owned.
Residential Recyclables: The term "Residential Recyclables" means aluminum cans; corrugated
cardboard; glass containers, mixed paper; motor oil; newspaper; recyclable plastic containers that
have contained non hazardous products; polycoated cartons; scrap electronics, scrap metals;
textiles, tin cans; and such other materials that the City and Contractor determine to be
recyclable.
Scrap Metals: The term "Scrap Metals" means ferrous and non ferrous metals not to exceed two
(2) feet in any direction and 35 pounds in weight per piece.
Single Family Residence: The term "Single Family Residence" means all one unit houses,
duplexes, and mobile homes with individual collection located on a public street or private road.
Residences located in an area that does not allow safe access, turn- around, or clearance for
service vehicles will be provided service if materials are set out adjacent to a public street or
private road.
Source separated: The term "Source- separated" means certain reclaimable materials that are
separated from garbage by the generator for recycling or reuse, including, but not limited to,
paper fibers, metals, glass, plastics, organics and other materials.
Special Waste: The term "Special Waste" means polychlorinated biphenyl "PCB wastes,
industrial process wastes, asbestos containing materials, petroleum contaminated soils,
treated/de- characterized wastes, incinerator ash, medical wastes, demolition debris and other
materials requiring special handling in accordance with applicable federal, state, county or local
laws or regulations.
WUTC: The term "WUTC" means the Washington Utilities and Transportation Commission.
Yard Debris: The term "Yard Debris" means leaves, grass and clippings of woody as well as
fleshy plants. Unflocked Christmas trees are acceptable as Yard Debris if cut up and bundled.
City of Tukwila 7
Solid Waste Collection Contract, January 3, 2007
Materials larger than four (4) inches in diameter or four (4) feet in length are excluded. Bundles
of Yard Debris shall be secured by degradable string or twine, not nylon or other synthetic
material.
AGREEMENT
This agreement (hereafter referred as "Contract is made and entered into this day of
January 2007, by and between the City of Tukwila, a municipal corporation (hereafter "City"),
and Rabanco Ltd. Dba. Allied Waste of Kent, a Washington corporation (hereafter referred as
"Contractor
1. TERM OF CONTRACT
The term of this Contract is five (5) years, starting April 01, 2007, and expiring April 30, 2012.
The City may, at its option, extend the agreement for up to one (1) extension, which shall not
exceed one (1) year. Any such extension shall be under the original terms and conditions of this
Contract. To exercise its option to extend this Contract, notice shall be given by the City to the
Contractor by March 30th of the year prior to the expiration of the Contract term or the
expiration of a previous extension.
2. SCOPE OF WORK
2.1 General Collection System Requirements
2.1.1 Service Area
The Contractor will provide all services pursuant to this Contract throughout the entire City
limits.
2.1.2 Annexation
If, during the term of the Contract, additional territory is added to the City through annexation or
other means within which the Contractor has an existing WUTC certificate or other franchise for
solid waste collection at the time of annexation, the Contractor shall make collection in such
annexed area in accordance with the provisions of this Contract at the unit prices set forth in this
Contract.
This Contract is in lieu of a franchise as provided in RCW 35A.14.900. The Contractor expressly
waives and releases its right to claim any damages or compensation from the City, its officers,
agents, or assigns arising out of the cancellation of any pre- existing permit or franchise held by
the Contractor prior to annexation, and further specifically waives the right to receive any
City of Tukwila 8
Solid Waste Collection Contract, January 3, 2007
additional compensation or any rights of collection in the newly annexed territory. The term
during which the Contractor will service any future annexation areas shall be ten years.
If, during the life of the Contract, additional territory is added to the City through annexation
within which the Contractor does not have an existing WUTC certificate or other franchise for
garbage or other collections, in such event, upon notice from the City, Contractor agrees to make
collections in such annexed areas in accordance with the provisions of this Contract at the unit
price set forth in this Contract.
In the event that additional territory is added to the City limits, The City acknowledges that
equipment, such as trucks, carts and containers, may take time to procure, and therefore shall not
penalize the Contractor for reasonable delays in the provision of services to annexed areas due to
procurement delays that are not within the control of the Contractor.
2.1.3 Unimproved Alleys/Private Roads
Subscribers located in an area that does not allow safe access, turn- around or clearance for
service vehicles will be provided service if materials are set out adjacent to a public street or
private road.
If the Contractor believes that a private road or drive can not be safely negotiated or that
providing walk -in service for residential customers is impractical due to distance or unsafe
conditions, the Contractor may request the City to evaluate on -site conditions and make a
determination of the best approach for providing safe and appropriate service to the customer.
The City's decision shall be final, provided that the Contractor shall not be required to endanger
workers, equipment or property.
2.1.4 Hours/Days of Operation
All collections in single family and multifamily residences shall be made between the hours of
7:00 a.m. and 7:00 p.m., on the weekday, unless the City authorizes a temporary extension of
hours or days. Saturday collection is allowed to the extent consistent with make -up collections
and holiday and inclement weather schedules.
All collection from commercial customers adjacent to areas zoned residential shall be made
between the hours of 7:00 a.m. and 7:00 p.m. Exceptions may be granted in writing by the City
to accommodate special needs of customers.
2.1.5 Employee Conduct
The Contractor's employees collecting garbage, recyclables and yard- waste /organic debris shall
at all times be courteous, refrain from loud, inappropriate or obscene language, exercise due care,
perform their work without delay, minimize noise, and avoid damage to public or private
property. If on private property, employees shall follow the regular pedestrian walkways and
paths, returning to the street after replacing empty containers. After emptying containers,
Contractor employees shall replace containers to the location where they were placed by the
City of Tukwila 9
Solid Waste Collection Contract, January 3, 2007
customer and not on City sidewalks, pathways or streets. Employees shall not trespass or loiter,
cross flower beds, hedges, or property to adjoining premises, or meddle with property that does
not concern them or their task at hand. While performing work under the Contract, employees
shall wear a professional and presentable uniform with an identifying badge or emblem visible to
the average observer.
If any person employed by the Contractor to perform collection services is, in the opinion of the
City, incompetent, disorderly or otherwise unsatisfactory, the City shall promptly document the
incompetent, disorderly or unsatisfactory conduct in writing and transmit the documentation to
the Contractor with a demand that such conduct be corrected. The Contractor shall investigate
any written complaint from the City regarding any unsatisfactory performance by any of its
workers. If the offending conduct is repeated, the City may require that the person be removed
from all performance of additional work under this Contract. Removal shall be addressed by the
Contractor immediately.
2.1.6 Disabled Service
The Contractor shall offer carry -out service for garbage, recyclables and yard/organic debris to
households lacking the ability to place containers at the curb, at no additional charge. The
Contractor shall use qualification criteria that are fair, consistent with City utility policies and
meet the needs of the City's disabled residents. These criteria shall comply with all local, state
and federal regulations and shall be subject to City review and approval prior to program
implementation.
2.1.7 Holiday Schedules
The Contractor shall observe the same holiday schedule, as the King County Transfer Stations.
When the day of regular collection is a King County Transfer Station holiday, the Contractor may
reschedule the remainder of the week of regular collection to the next succeeding workday,
which shall include Saturdays. The Contractor may not collect residential garbage, recyclables or
yard waste /organic debris earlier than the regular collection day due to a holiday. Commercial
collections may be made one day early only with the consent of the Commercial Customer.
2.1.8 Inclement Weather
When weather conditions are such that continued operation would result in danger to the
Contractor's staff, area residents or property, the Contractor shall collect only in areas that do not
pose a danger. The Contractor shall notify the City, on the same business day, of the areas not
served.
The Contractor shall collect garbage, recyclables and yard- waste /organic debris from customers
with interrupted service on their next regular collection day the following week. If such
interrupted service conditions continue for a second consecutive week, the Contractor shall
City of Tukwila 10
Solid Waste Collection Contract, January 3, 2007
provide a special make -up collection day or days during the following weekend, subject to
available staffing. The Contractor shall, on the first day that regular service to a customer
resumes, or on the special weekend make -up collection day(s), collect reasonable accumulated
volumes of materials equal to what would have been collected on the missed collection day from
customers at no extra charge. Following notification and approval by the City, the Contractor
will be provided temporary authorization to perform collection services after 7:00 pm and /or
Saturdays and Sundays following disruptions due to weather in order to finish collection routes.
All holiday and weather policies shall be included in program information provided to customers.
On each inclement weather day, the Contractor shall release notices to the local newspapers and
radio stations (including the King County Journal, Seattle Times and Seattle Post- Intelligencer
newspapers and KING AM, KIRO, and KOMO radio stations) notifying residents of the
modification to the collection schedule.
2.1.9 Suspending Collection From Problem Customers
The City and Contractor acknowledge that, from time to time, some customers may cause
disruptions or conflicts that make continued service to that customer unreasonable. Those
disruptions or conflicts may include, but not be limited to, repeated damage to contractor -owned
containers, repeated refusal to position carts properly for automated collection, repeated suspect
claims of timely set -out followed by demands for return collection at no charge, repeated claims
of Contractor damage to a customer's property, or other such problems.
The Contractor shall make every reasonable effort to provide service to those problem customers.
However, the Contractor may deny or discontinue service to a problem customer if reasonable
efforts to accommodate the customer and to provide services fail. In this case, the Contractor
shall provide advance written notification to the City of its intention to discontinue service. The
City may, at its discretion, intervene in the dispute. In this event, the decision of the City shall be
final. The City may also require the denial or discontinuance of service to any customer who is
abusing the service or is determined to be ineligible.
2.1.10 Missed Collections
If garbage, recyclables or yard- waste /organic debris are set out inappropriately, improperly
prepared or contaminated with unacceptable materials, the Contractor shall place in a prominent
location a notification tag that identifies the specific problem(s) and reason(s) for rejecting the
materials for collection. Failure to provide proper notification to customers of the reason for
rejecting materials for collection shall be considered a missed collection and/or subject to
liquidated damages due to lack of proper customer notification.
The failure of the Contractor to collect garbage, recyclables or yard- waste /organic debris that has
been set out by a customer in the proper manner shall be considered a missed pick -up, and the
Contractor shall collect the materials from the customer within the next business day. The
Contractor shall maintain a written record of all calls related to missed pick -ups and the response
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Solid Waste Collection Contract, January 3, 2007
provided by the Contractor (see Section 2.3.4). Such records shall be made available for
inspection upon request by the City and shall be included in monthly reports.
In the event that the Contractor fails to collect the missed pick -up within the next business day,
the City or its agents may collect and transport the materials. The Contractor shall reimburse the
City for all costs so incurred by the City as well as any liquidated damages assessed by the City.
If the Contractor is requested by the customer to make a return trip due to no fault of the
Contractor, the Contractor will be permitted to charge the customer an additional fee for this
service, providing the Contractor notifies the customer in writing of this charge in advance.
In the event that the City or its agent does not collect the missed pick up within the next business
day, the Contractor shall collect as soon as possible and shall provide Residential Customers one
(1) month free service on their next regular bill at their subscribed service level, or in the case of
Multifamily and Commercial Customers, the Contractor shall provide one (1) week of free
service on their next regular bill at their subscribed service level.
2.1.11 Same Day Collection/Co- Collection
Garbage, recyclables and yard- waste /organic debris collection shall occur on the same regularly
scheduled day of the week for single family residential customers. Multifamily recyclables and
yard waste /organic debris collection services and Commercial recycling services need not be
scheduled on the same day as garbage collection.
2.1.12 Requirement to Recycle and Compost
The Contractor shall recycle or compost all source separated recyclables and yard waste /organic
debris collected, unless the express written permission of the City is provided. The Contractor
shall use good faith effort to operate their material recovery facility in a manner that ensures
processed recyclables have no greater outthrows, prohibited materials or contamination than
allowed under current industry standards. For the purposes of evaluating this performance
requirement, industry standards shall be the specifications issued by the Institute of Scrap
Recycling Industries. In the event that the City adopts processing standards stipulated in the
King County Solid Waste Comprehensive Plan for single stream or multiple stream recovery
facilities, those standards shall be adopted by the Contractor. The parties acknowledge that
source separated recyclables and yard debris collected by the Contractor are likely to contain
small amounts of contaminant material placed in the container by the generator that is not
appropriate for recycling. The disposal of such contaminant material separated during processing
is acceptable to the extent that it is unavoidable and consistent with industry standards. Disposal
of contaminants shall be tracked by the Contractor as to volume and percentage of materials
collected on a monthly basis and included in the monthly reports.
The City shall be provided reasonable access to the Contractor's processing facilities during
normal business hours with 24 -hours notice for the purposes of periodically monitoring the
facilities' performance under this Section.
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Solid Waste Collection Contract, January 3, 2007
The Contractor shall recycle all potentially -toxic materials from scrap electronics collection
domestically, unless otherwise authorized in writing by the City. The Contractor shall conduct
thorough due diligence to ensure that all scrap electronics are appropriately handled by fully
permitted and properly operated recycling or disposal facilities, and are shipped to legitimate
end -users for remanufacturing into new products. The Contractor shall make its records and due
diligence findings available to the City upon request, and shall assist the City should the City
perform its own investigations on the handling and disposition of collected scrap electronics.
Obvious contaminants included with either source separated recyclables or yard waste /organic
debris shall not be collected, and shall be left in the customer's container with a notification tag
(per Section 2.1.10) explaining the reason for rejection.
2.1.13 Routing, Notification and Approval
The Contractor shall indicate, on a map acceptable to the City, the day of the week garbage,
recyclables and yard waste /organic debris shall be collected from each residential areas. If
requested by the City, Contractor shall provide collection schedules for multi family and
commercial areas.
The Contractor may change the day of collection by giving notice to the City at least thirty (30)
days prior to the effective date of the proposed change. On the City's approval, the Contractor
shall provide affected customers with at least fourteen (14) days written notice of pending
changes of collection day. The proposed change and the form of notice to the customer must be
approved by the City.
2.1.14 Equipment Age /Condition
All regularly -used collection vehicles used by the Contractor during the term of this Contract
shall be on average less than ten (10) years old. Should any such vehicles exceed these limits
and yet, in the Contractor's opinion, still be in safe working order, the Contractor must received
prior approval from the City to continue operating the subject vehicle. Back -up vehicles used
less than thirty (30) days per year shall not be subject to the age and mileage limits that apply to
regularly used vehicles, but shall be presentable, in safe working order and shall be subject to all
other conditions of this Section.
Vehicles used in the performance of this Contract shall be maintained in a clean and sanitary
manner and shall be thoroughly washed at least once each week. Vehicles shall be repainted as
necessary or upon notification from the City.
All collection equipment shall have appropriate safety markings, including all highway lighting,
flashing and warning lights, clearance lights, and warning flags, all in accordance with current
statutes, rules and regulations. Equipment shall be maintained in good condition at all times. All
parts and systems of the collection vehicles shall operate properly and be maintained in a
condition satisfactory to the City. The Contractor shall maintain collection vehicles to ensure
that no liquid wastes (such as garbage or yard debris leachate) or oils (lubricating, hydraulic and
City of Tukwila 13
Solid Waste Collection Contract, January 3, 2007
fuel) are discharged to customer premises or City streets. Any equipment not meeting these
standards shall not be used within the City until repairs are made.
No advertising shall be allowed on Contractor vehicles other than the Contractor's name, logo
and customer service telephone number. Special promotional messages for Recycling and
Organic Debris Collection may be permitted, upon City approval.
All Contractor route, service and supervisory vehicles shall be equipped with properly licensed
two -way communication equipment. The Contractor shall maintain a base station or have
equipment capable of reaching all collection areas.
2.1.15 Container Requirements and Ownership
2.1.15.1 Mini -cans and Garbage Cans
Residential, Multifamily and Commercial Customers may elect to use customer -owned mini -cans
or garbage cans (as defined in this Contract), or may choose to use Contractor -owned carts for
garbage collection. In all cases, customers will be directed to have at least one rigid container as
their primary garbage container.
If the customer uses their own garbage can, Contractor crews shall handle the garbage can in
such a way as to minimize undue damage.
2.1.15.2 Garbage, Recyclables and Yard Waste /Organic Debris Carts
The Contractor shall provide 20 35 64- and 96- gallon Carts for the respective level of garbage
collection; 35 64 or 96- gallon Recyclable Carts; and 64- and 96- gallon Yard- Waste /Organic
Debris Carts. All carts shall be manufactured from post consumer recycled plastic to the extent
practicable. Carts shall be provided to requesting customers within seven (7) days of the
customer's initial request.
All Contractor -owned carts shall: be maintained by the Contractor in good condition for material
storage and handling; contain no jagged edges or holes; contain wheels or rollers for movement,
and be equipped with an anti -skid device or sufficient surface area on the bottom of the container
to prevent unwanted movement.
Collection crews shall note damaged hinges, holes, poorly functioning wheels and other similar
repair needs on carts (including those for garbage, recycling and yard- waste /organic debris) and
forward repair notices to the Contractor's service personnel. Cart repairs shall then be made
within seven (7) days at the Contractor's expense. Any cart damaged or missing on account of
accident, act of nature or the elements, fire, or theft or vandalism by other members of the public
shall be replaced no later than the seventh day after notice from the customer or City.
Replacement carts may be used and reconditioned, but shall be clean and appear presentable.
City of Tukwila 14
Solid Waste Collection Contract, January 3, 2007
In the event that a particular customer repeatedly damages a cart or requests more than one
replacement cart during the term of the Contract due to negligence or intentional misuse, the
Contractor shall forward in writing the customer's name and address to the City. The City shall
then attempt to resolve the problem. In the event that the problem continues, the Contractor may
discontinue service to that customer, on the City's approval.
2.1.15.3 Detachable and Drop -box Containers
The Contractor shall furnish and install 1 1.5 2 3 4 6- and 8 -cubic yard Detachable
Containers, and 10 20 25 30- or 40 -cubic yard Uncompacted Drop -box Containers to any
customer who requires their use for storage and collection of garbage or commercial recyclables
within seven (7) days of the request. Containers shall be located on the premises in a manner
satisfactory to the customer and for collection by the Contractor.
Detachable Containers shall: be watertight and equipped with tight fitting metal or plastic covers;
have four wheels for containers 2 -cubic yards and under; be in good condition for garbage or
recyclables storage and handling; and have no leaks, jagged edges or holes. Drop -box Containers
shall be all -metal and, if requested by a customer, equipped with a tight fitting screened or solid
cover operated by a winch in good repair. Each type of container (i.e. recyclables, yard
waste /organic debris or garbage) shall be painted a uniform color, with color changes subject to
City approval. Containers shall be painted as needed or upon notification from the City.
Detachable Containers shall be cleaned, reconditioned and repainted (if necessary) before being
supplied to a customer who had not used it earlier. The Contractor shall provide an on -call
container cleaning service to customers. The costs of on -call cleaning shall be billed directly to
the customer.
Containers on customer's premises are at the Contractor's risk and not the City's. The
Contractor shall repair or replace within forty eight (48) hours any container that was supplied by
the Contractor and in use, if the City or a Health Department inspector determines that the
container fails to comply with reasonable standards or constitutes a health or safety hazard.
Customers may elect to own or secure containers from other sources, and shall not be subject to
discrimination by the Contractor in collection services on that account. However, containers
owned or secured by customers must be capable of being serviced by front load, rear load, or
Drop -box Container collection vehicles to be eligible for collection. The Contractor is not
required to service customer containers that are not compatible with the Contractor's equipment.
2.1.15.4 Recycling Carts
Following the initial distribution of commingled, 96- gallon Recycling Carts, the Contractor at its
expense shall provide 96- gallon Recycling Carts to new customers within the City including new
residences and annexation areas as well as replacement carts to existing customers requested
because of loss, theft or damage. All distributed Recycling Carts shall include information
materials describing material preparation and collection requirements. All Recycling Carts shall
be labeled with materials preparation instructions and telephone and website contact information.
All additional Recycling Carts shall be provided at the Contractor's sole expense.
City of Tukwila 15
Solid Waste Collection Contract, January 3, 2007
At the Contractor's expense, the Contractor shall provide 35 -gallon Recycling Carts on request to
new residents and those residents needing less capacity than provided by the default 96- gallon
Recycling Cart.
2.1.15.5 Ownership
In the event of a strike or other event that prevents Contractor from performing under the terms
of this Contract, and if the City desires to assume collection, the Contractor, upon adequate
notice from the City agrees to lease all its carts, detachable containers and drop box containers to
the City for the total cost of one dollar ($1) per month.
2.1.15.6 Container Colors and Labeling
Contractor- provided Recycling Carts shall be blue, Yard waste /Organic Debris Carts shall be
green, and Garbage carts shall be green.
All Garbage Carts, Recycling Carts and Yard- waste /Organic Debris Carts shall be labeled with
instructional (includes what may be recycled and those considered garbage), and contact
information including a customer service number and a website address. Labels shall be redone
when faded, damaged, or upon City or customer request.
2.1.16 Spillage
All loads collected by the Contractor shall be completely contained in collection vehicles at all
times except when material is actually being loaded. Hoppers on all collection vehicles shall be
cleared frequently to prevent the occurrence of unnecessary blowing or spillage. Any spillage of
materials that occurs during collection shall be immediately cleaned up by the Contractor at its
expense. Spillage not immediately cleaned up will be cause for liquidated damages, as described
in Section 4.1.
2.1.17 Pilot Programs
The City may wish to test and/or implement one or more new developments in waste stream
segregation, materials processing, or collection technology at some point during the term of the
Contract. The City shall notify the Contractor in writing at least ninety days in advance of its
intention to implement a pilot program or of its intentions to utilize a new technology system on
a City -wide basis. The costs (or savings) accrued by City initiated pilot programs shall be
negotiated prior to implementation.
Contractor initiated pilot programs shall require prior written notification and approval on the
part of the City. Contractor initiated pilot programs shall be performed at no additional cost to
the City or the Contractor's customers.
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Solid Waste Collection Contract, January 3, 2007
2.1.18 Disruption Due to Construction
The City reserves the right to construct any improvement or to permit any such construction in
any street or alley in such manner as the City may direct, which may prevent the Contractor from
traveling the accustomed route or routes for collection. The Contractor shall, however, by the
most expedient manner, continue to collect garbage, recyclables, and yard- waste /organic debris
to the same extent as though no interference existed upon the streets or alleys normally traversed.
This shall be done at no extra expense to the City or the Contractor's customers.
Prior to the start of street improvements, the City will endeavor to provide as much advance
notice as possible to the Contractor.
2.1.19 Safeguarding Public and Private Facilities
The Contractor shall be obligated to protect all public and private facilities and utilities whether
located on public or private property, including street curbs. If such facilities, utilities or curbs
are damaged by reason of the Contractor's operations, other than normal wear and tear, the
Contractor shall notify the City immediately in writing of all damage, and the Contractor shall
repair or replace the same. If the Contractor fails to do so promptly, as determined by the City,
the City shall cause repairs or replacement to be made and the cost of doing so shall be billed to
the Contractor. The City shall not be liable for any damage to property or person caused by the
Contractor, and the Contractor agrees to indemnify and hold the City harmless for any such
damage.
2.1.20 Company Name
The Contractor shall not use a firm name containing the words "Tukwila," "City," or any words
implying municipal ownership.
2.1.21 Transition and Contract Implementation
The Contractor shall work with the City to explain the expanded commingled recycling
collection system and new garbage collection service placement requirements, container sizes
and rates. The Contractor shall, at its expense, provide the following:
(1) No later than XX3(X, the Contractor shall mail a postcard notice to provide general
information on the new programs. The Contractor shall also mail a recycling brochure to
all customers describing the service provided under this Contract. The Contractor shall pay
for the design, production and mailing of the postcard notice and separate recycling
brochure.
(2) Starting and continuing through XXXXX, the Contractor shall deliver appropriate
size and color, Recycling containers to all Single family and Multifamily customers. Single
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Solid Waste Collection Contract, January 3, 2007
and Multi family Customers shall receive a users guide attached to their new carts, which
shall include information on container placement, available service levels and rates,
recyclables and yard- waste /organic debris preparation and collection requirements,
restrictions on disposal, bulky waste recycling and disposal opportunities, map indicating
day of collection, and other pertinent information. The Contractor shall pay for the design,
production and distribution of these materials.
(3) Additional staffing if applicable shall be provided for Contractor customer service phone
lines to accommodate customer questions, and cart/container deliveries.
2.1.22 Coordination with City and Annual Performance Review
The Contractor's supervisory staff shall be available to meet with the City at the designated City
office on an on -call basis to discuss operational and Contract issues. The City may at its option,
conduct an annual performance review of the Contractor's performance under this Contract. The
results of the performance review will be presented to the Contractor and a plan for addressing
any deficiencies shall be provided to the City within two (2) weeks of the Contractor's receipt of
the review. The Contractor shall plan for and correct in good faith any deficiencies found in its
performance under this Contract.
The Contractor's plan shall address all identified deficiencies and include a timeline for
corrective actions. Failure to correct deficiencies outlined in the plan and/or failure to initiate
corrective actions within thirty (30) days shall constitute a failure to perform and the City, at its
sole option, may provide the Contractor with six (6) months notice of Contract termination.
The City may perform annual performance reviews to confirm various aspects of the Contractor's
operation and compliance with this Contract. City staff or contracted consultants may provide
the review at the City's direction. The Contractor shall fully cooperate and assist with all aspects
of the performance review, including reasonable access during normal business hours to route
and customer service data, safety records, and other applicable information.
2.1.23 Emissions Reduction
The Contractor shall cooperate with the City's efforts toward reducing the air pollution and other
environmental impacts of solid waste collection. The Contractor shall use ultra low sulfur diesel
with no greater than 15 parts per million of sulfur in all of its operations within the City or other
low- emissions fuels as approved by the City.
The Contractor shall install particulate traps and/or diesel oxidation catalyst (DOC) on all
collection vehicles used in the performance of this Contract. Traps shall be maintained in
accordance with the manufacturer's instructions during the term of this Contract at the
Contractor's expense. Contractor shall maintain records reflecting compliance with this Section.
City of Tukwila 18
Solid Waste Collection Contract, January 3, 2007
2.2 Collection Services
2.2.1 Single Family Residential Garbage Collection
2.2.1.1 Subject Materials
The Contractor shall collect all garbage placed at curbside for disposal by Residential Customers
in and adjacent to Contractor -owned carts. The Contractor shall offer carry -out service to
disabled customers at no charge (per Section 2.1.6) and to all other customers for the appropriate
service level rate plus the carry -out surcharge in accordance with Attachments A, and A -1. The
Contractor shall dispose of all collected garbage through the King County Disposal System, or
such other system as may be determined by the City.
Garbage containing yard -waste shall not be collected; instead the yard -waste will be prominently
tagged with a notice informing the customer that disposal of yard -waste in garbage is not legal
within the City. Contractor collection of garbage mixed with visible yard -waste shall be grounds
for liquidated damages.
The Contractor shall not be required to collect hazardous materials that are either restricted from
disposal or would pose a danger to collection crews. If materials are rejected for this reason, the
Contractor shall leave in a prominent location a notification tag that identifies the specific
problem(s) and reason(s) for rejecting the materials for collection and that provides the customer
with a contact for further information about proper disposal options. Failure to provide proper
notification to customers of the reason rejecting materials for collection shall be considered a
missed collection and/or subject to liquidated damages due to lack of proper customer
notification.
2.2.1.2 Containers
The customer's primary container must be a Mini -can, Garbage Can, or Garbage Cart. Plastic
bags may only be used for excess waste, but not as the customer's primary container. The
Contractor may set weight limits on Garbage Cans and Carts as appropriate, provided that the
weight limit is no less than the equivalent of 50 pounds per 35- gallon capacity.
Contractor -owned carts shall be delivered by the Contractor to Single Family Residential
customers within seven (7) business days of the customer's initial request. In the event carts are
not delivered within seven (7) business days, the customer shall be provided one (1) free month
of garbage service on their next regular bill.
2.2.1.3 Specific Collection Requirements
The Contractor shall offer regular weekly collection of the service levels identified in Attachment
A.
The Contractor shall also offer monthly collection of one 32/35- gallon Garbage Cart to customer
without putrescible wastes on request.
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Solid Waste Collection Contract, January 3, 2007
Roll -out charges shall be assessed only to those customers who choose to have the Contractor
move a container to reach the collection vehicle at its nearest point of access. Extra charges may
be assessed for materials loaded so as to lift a cart lid in excess of six (6) inches from the
normally closed position. The Contractor may charge for an overweight container at the "extra"
rate, provided that the customer agrees to pay for special handling, otherwise, the container shall
be left at the curb with notification as to why it was not collected. The Contractor shall maintain
route lists in sufficient detail to allow accurate recording and charging of all roll -out and extra
fees.
Collections shall be made from residences on a regular schedule on the same day and as close to
a consistent time as possible. The Contractor's crews shall make collections in an orderly and
quiet manner and shall return containers, in an upright position, with lids closed and attached, to
their set out location and not on streets, sidewalks, or public pathways.
2.2.2 Single Family Residential Recycling Collection
2.2.2.1 Subject Materials
The defined list of Residential Recyclables shall be collected from all participating Single Family
Residences as part of basic garbage collection services, without extra charge. The Contractor
shall collect all Residential Recyclables from Single Family Residences that are prepared as
follows and uncontaminated with food or other residues:
Aluminum Cans and Foil: All aluminum cans and clean foil that are placed in the
Recycling Cart or separately boxed or bundled.
Corrugated Cardboard: All corrugated cardboard that is smaller than three (3)
feet by three (3) feet, flattened, bundled and placed in or
next to the customer's Recycling Cart.
Glass Containers: All colored or clear jars and bottles that are rinsed, have
lids removed and are placed in the recycling cart, or
separately boxed or bundled. Fluorescent light bulbs,
ceramics and window glass are excluded.
Mixed Paper: All mixed paper that is placed loosely in the recycling
cart or separately bagged or bundled.
Motor Oil: All motor oil that is free from contaminants and placed
in screw -top natural color HDPE bottles next to the
customer's Recycling Cart, with a limit of 2 gallons of
oil per week per residence.
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Solid Waste Collection Contract, January 3, 2007
Newspaper: All newspaper and advertising supplements that are
delivered with newspapers that are placed loosely in the
recycling cart or separately bagged or bundled.
Plastic Bags: All clean, dry plastic grocery and produce bags
contained within a plastic bag and placed in the
Recycling Cart, or bundled and placed next to the
customer's Recycling Cart. Contaminated plastic bags
such as cheese and meat wrappers, bags with paper
labels, and bags with food or other residues are
excluded.
Plastic Containers: All plastic (#1 #6) bottles, jugs and tubs that are
flattened and placed in the recycling cart or separately
boxed or bundled. Other plastics, automotive product
containers and lids are excluded.
Plastic Film: All clean, dry plastic film contained within a plastic bag
and placed in the Recycling Cart, or bundled and placed
next to the customer's Recycling Cart. Contaminated
plastic film, such as plastic film contaminated with food
or other debris, or plastic film with paper labels are
excluded.
Polycoated Cartons and Boxes: All plastic coated cartons and boxes that are flattened
and placed in the recycling cart or separated bagged or
bundled.
Scrap Electronics: Scrap electronics that are no bigger than two (2) feet by
two (2) feet per unit in size and less than sixty (60)
pounds per unit, including computer equipment, VCRs,
audio equipment, televisions, cell phones, and other
equipment containing circuit boards that are placed next
to the recycling cart. Scrap electronics do not include
speakers, kitchen appliances, or other household
products as defined in the Contractor's promotional
materials.
Scrap Metal: All ferrous and non ferrous scrap metal that is: placed
in the recycling cart or separately boxed or bundled;
free of wood, plastic, rubber and other contaminants;
and meets the size requirements defined for scrap
metals.
Small Appliances: Small appliances that are no bigger than two (2) feet in
direction per unit in size and less than thirty-five
pounds in weight per unit, including small kitchen
City of Tukwila 21
Solid Waste Collection Contract, January 3, 2007
appliances, such as toasters, blenders, or microwave
ovens, and other household products, such as hair blow
dryers, irons or radios, as defined in Contractor's
promotional material.
Textiles: All dry clothing and household items (sheets, towels,
table cloths, etc.) placed in clear tied plastic bags and
placed next to the recycling cart.
Tin Cans: All food and beverage tin cans that are placed in the
recycling cart or separately boxed or bundled.
Other Items: Egg cartons, paper boxes (cereal, etc) without liners,
magazines, catalogs, milk cartons and juice boxes,
frozen food boxes, round plastic dairy tubs without lids
(yogurt, margarine, etc., phone books, and bottles such
as shampoo and ketchup (without lids).
2.2.2.2 Containers
Contractor shall be responsible for ordering, assembling, affixing instructional information onto,
distributing, and maintaining recycling carts as specified in 2.1.15.2 and 2.1.15.4.
2.2.2.3 Specific Collection Requirements
Single Family Recyclables collection shall every other week on the same day as each household's
Garbage and Yard Debris collection. Single Family Recyclables collection shall occur during
the hours and days specified in Section 2.1.4. Collections shall be made from residences on a
regular schedule on the same day and as close to a consistent time as possible. The Contractor
shall collect recyclables in the same location as garbage collection service is provided. The
Contractor's crews shall make collections in an orderly and quiet manner and shall return
containers to their set out location in an orderly manner and not on City streets, sidewalks or
public pathways.
The Contractor shall collect all properly prepared Residential Recyclables set out for collection at
no additional charge. No limits shall be placed on set -out volumes, except in the case when
extremely large quantities of commercially- generated materials are consistently set out at a single
family residence. In this case, the Contractor shall request the resident to use commercial
recycling services and to discontinue setting out excess volumes. If the resident continues to set
out commercial quantities of recyclables, the Contractor shall notify the City for further action. In
the event that large quantities of residentially- generated cardboard (e.g. moving boxes) are set out
for collection, the Contractor may collect the excess materials the following day in a separate
truck, provided that clear written notification of the collection delay is provided to the customer.
For the collection of scrap electronics and textiles, Contractor shall provide for on call curbside
collection service.
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Solid Waste Collection Contract, January 3, 2007
The Contractor shall make a good faith effort to achieve and maintain a ninety -nine percent
(99 participation rate for the Single family Residence Recyclables Collection Program, as
defined by the percent of Single family Residence Garbage customers receiving Recyclables
service.
2.2.3 Yard Waste /Organic Debris Collection
2.2.3.1 Subject Materials
Up to 192 gallons shall be collected each collection cycle from all participating single- family
residences. Additional charges may be assessed for excess Organic yard waste /debris placed in
additional carts, bags, bundles or cans next to the initial Yard Waste /Organic Debris Cart, in
accordance with Section 2.2.3.3 and the "extra" fees listed in Attachment A -1.
Contaminated or oversized Yard Waste /Organic Debris rejected by the Contractor at the curb
shall be tagged with an appropriate notice. If material is rejected without an appropriate notice,
the customer shall be provided one (1) free month of Garbage service on their next regular bill.
2.2.3.2 Containers
The Contractor shall at its expense be responsible for ordering, assembling, affixing instructional
decals, maintaining inventories of, and distributing and maintaining Yard Waste /Organic Debris
Carts. Yard waste /Organic Debris Carts shall be labeled with instructional information, in
accordance with Section 2.1.15.6. The default Yard Waste /Organic Debris Cart size shall be 96-
gallons, with 35- and 64 gallon sizes available upon request.
Extra Yard Waste /Organic Debris that does not fit in a Yard Waste /Organic Debris Cart shall be
bundled or placed in Kraft bags or customer -owned 32- gallon containers. Customers choosing to
use their own can for excess Yard Waste /Organic Debris will be provided durable stickers by the
Contractor that clearly identify the container's contents as Yard Waste /Organic Debris. The
Contractor shall maintain and have available for customers a list of local retail stores which carry
acceptable Kraft bags.
Organic Yard Waste/Debris Carts shall be delivered by the Contractor to new customers and
customers that had previously rejected their cart within seven (7) days of the customer's initial
request. If Yard Waste/Debris Carts are not provided within seven (7) days of customer's
request, the Single- family Residence Customer shall be provided one (1) free month of Garbage
service on their next regular bill.
2.2.3.3 Specific Collection Requirements
Yard Waste /Organic Debris shall be collected from Single Family Customers every other week
from February through November and once a month during December- January on the same day
as garbage collection. Yard Waste /Organic Debris in excess of 192 gallons may be charged as
"extras" in 32- gallon increments, with each extra equaling 32 gallons.
City of Tukwila 23
Solid Waste Collection Contract, January 3, 2007
The Contractor shall collect on public streets and private roads, in the same location as garbage
collection is provided. The Contractor's crews shall make collections in an orderly and quiet
manner, and shall return containers in an upright position, with lids attached, to their set out
location.
2.2.3.4 Foodwaste Collection
The Contractor shall accept Foodwaste (no meat, poultry or fish products) that is mixed with
Yard Waste in Yard Waste /Organic Debris Carts for Single Family Residential Customers. If the
City elects to provide kitchen food waste containers, the Contractor shall provide for container
distribution. The Contractor shall pay for and provide an instructional Foodwaste recycling
brochure for each customer which shall be subject to prior review and approval by the City. The
container distribution shall occur, at a minimum, one week before the scheduled start of the
Foodwaste Collection Program.
2.2.4 Single Family Bulky Waste/White Goods Collection
2.2.4.1 Subject Materials
On -call Bulky Waste/White Goods Collection such as stoves, washing machines, dryers, water
heaters, refrigerators and freezers, large furniture (sofas and chairs), mattresses or box springs,
tires, with or without rims and other oversized materials shall be offered and provided at the
customer charges listed in Attachment D. Collected oversized items shall be recycled by the
Contractor to the maximum extent possible. The Contractor shall maintain a separate log listing
service date, materials collected, customer charges, weights, and whether the item was recycled
or disposed. This log shall be provided to the City on a monthly basis.
2.2.4.2 Specific Collection Requirements
On -call collection services of Bulky Waste /White Goods must occur during the hours and days
specified in Section 2.1.4 with the exception that Saturday collection is permissible if it is more
convenient for customers.
2.2.5 Multifamily and Commercial Garbage Collection
2.2.5.1 Subject Materials
The Contractor shall collect all garbage set out for disposal by Multifamily and Commercial
Customers in acceptable containers as designated in Section 2.2.5.2. Collected garbage shall be
disposed through the King County Disposal System or such other system designated by the City.
Garbage containing yard debris shall not be collected and instead prominently tagged with a
notice informing the customer that disposal of yard debris in garbage is prohibited. The failure
of the Contractor to properly tag rejected Garbage containing yard debris shall be cause for the
City of Tukwila 24
Solid Waste Collection Contract, January 3, 2007
Multifamily or Commercial Customer to receive one (1) week's free Garbage service on their
next regular bill.
The Contractor will not be required to collect hazardous materials that are either restricted from
disposal or would pose a danger to collection crews. If materials are rejected for this reason, the
Contractor shall leave a notice with the rejected materials listing why they were not collected and
provide the customer with a contact for further information on proper disposal.
2.2.5.2 Containers
The Contractor at its expense shall provide containers meeting the standards described in Section
2.1.15. Multifamily and Commercial Customers shall be offered a full range of containers and
service options, including garbage carts, one (1) through eight (8) cubic yard compacted and non-
compacted detachable Containers, and compacted and non compacted drop -box containers.
Materials in excess of container capacity or the subscribed service level shall be collected and
properly charged as "extras," at the rates listed in Attachment B -2 and C -2. The Contractor shall
develop and maintain route lists in sufficient detail to allow accurate recording and charging of
all "extras."
The Contractor may use either or both front -load or rear -load detachable containers to service
Multifamily and Commercial Customers. However, not all collection sites within the City may
be appropriate for front -load collection due to limited maneuverability or overhead obstructions.
The Contractor shall provide containers and collection services capable of servicing all customer
sites, whether or not front -load collection is feasible.
Contractor -owned containers shall be delivered by the Contractor to requesting Multifamily and
Commercial Customers within seven (7) days of the customer's initial request. If such containers
are not provided within seven (7 days of a customer's initial request, the customer shall be
provided one (1) free week of Garbage service on their next regular bill.
2.2.5.3 Specific Collection Requirements
Commercial Garbage Collection shall be made available to Multifamily and Commercial
Customers daily, Monday through Friday, during the times specified in Section 2.1.4.
Collection at Multifamily sites shall be limited to the same hours as Single Family Residential
Collection. Collections shall be made on a regular schedule on the same day and as close to a
consistent time as possible to minimize customer confusion. The Contractor shall collect in
alleys where possible, and on streets where no alleys are present. Containers shall be replaced
after emptying them in the same location as found.
The Contractor shall not charge delivery fees for Detachable Containers or carts, except in the
case of Temporary Detachable Container service and Detachable Containers redelivered to
customers restarting service after having service suspended and containers removed non-
payment. The redelivery fee shall not apply to Recycling or Yard Waste /Organic Debris
Containers at any time. The Contractor shall open gates, and unlock containers without extra
City of Tukwila 25
Solid Waste Collection Contract, January 3, 2007
charge. Roll -out charges shall be assessed in ten (10) foot increments only to those customers for
whom the Contractor must move a container.
Customers may request extra collections and shall pay the fees specified in Attachment B or C.
2.2.6 Multifamily Recyclables Collection
2.2.6.1 Subject Materials
The Contractor shall collect all Recyclables with the exception of textiles, motor oil and scrap
electronics, from participating Multifamily Customers as part of basic garbage collection
services, without extra charge. The Contractor shall collect Recyclables from Multifamily
Customers that are prepared in a manner similar to that described for Single Family Residential
Recyclables in Section 2.2.2.
2.2.6.2 Containers
The Contractor at its expense shall be responsible for ordering, assembling, affixing instructional
information onto, maintaining inventories of, and distributing and maintaining Recycling Carts.
The default Recycling Cart shall be 96- gallons. Recycling carts shall be labeled with recycling
collection requirements in accordance with Section 2.1.15.6 when distributed. Participant
informational packets shall be delivered to the Multifamily Complex manager as described in
Section 2.1.21.
At larger complexes, the Contractor may use Detachable Containers for recycling collection
provided that they are clearly distinguished from containers used for garbage or yard waste /debris
collection and are equipped with instructional labels.
Recycling Carts and containers shall be delivered by the Contractor to requesting customers
within seven (7) days of the customer's initial request. If Recycling Carts or Detachable
Containers are not provided within seven (7) days of customer's initial request, the customer
shall be provided one (1) free week of Garbage service on their next regular bill.
2.2.6.3 Specific Collection Requirements
Multifamily Recycling Collection shall occur at Least weekly during the hours and days specified
in Section 2.1.4 for Multifamily Collection. Collections shall be made on a regular schedule on
the same day of the week to minimize customer confusion. The Contractor shall collect in alleys
where possible, and on streets where no alleys are present. Containers shall be replaced after
emptying in the same location as found.
The Contractor shall make a good faith effort to achieve and exceed ninety -five percent (95
participation rate for the Multifamily Recyclables Collection Program, as defined by the percent
of Multifamily Garbage Customers signed up for Recyclables service.
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Solid Waste Collection Contract, January 3, 2007
2.2.7 Commercial Recycling Collection
2.2.7.1 Subject Materials
The defined list of Commercial Recyclables shall be collected from all participating Commercial
Customers as part of basic garbage collection services at the rate specified in Attachment C -3.
The Contractor shall collect all Commercial Recyclables from Commercial Customers that are
prepared in a manner similar to that described for Single Family Residential Recyclables in
Section 2.2.2 with the exception of e- waste, textiles, and motor oil and scrap metal..
2.2.7.2 Containers
Contractor- supplied recycling containers shall be used for collecting Commercial Recyclables.
Recycling Carts shall be distinguished from Yard Waste /Organic Debris or Garbage collection
and shall include prominent identifying labels that provide directions for the preparation of the
materials to be placed in the cart.
At larger businesses, the Contractor may use Detachable Containers or Drop -box Containers for
recycling collection provided that they are distinguished from containers used for garbage
collection and are equipped with prominent identifying labels.
Contractor -owned containers shall be delivered by the Contractor to requesting customers within
seven (7) days of the customer's initial request. If such containers are not delivered within seven
(7) days, the customer shall be provided one (1) free week of garbage service on their next
regular bill.
2.2.7.3 Specific Collection Requirements
Commercial Recyclables collection shall be offered weekly during the hours and days specified
in Section 2.1.4. Collections shall be made on a regular schedule on a consistent day and as close
to a consistent time as possible to minimize customer confusion. The Contractor shall collect in
alleys where practical, and on streets where no alleys are present.
The Contractor shall make a good faith effort to achieve and exceed a ninety -five percent (95
participation rate for the Commercial Customer Recyclables Collection Program, as defined by
the percent of Commercial Garbage Customer signed up for Recyclables service.
2.2.7.4 Commercial Foodwaste Recycling
At the direction of the City, the Contractor and the City shall work together to design and
implement Commercial Foodwaste recycling. The City and Contractor agree to negotiate in
good faith terms and conditions to add such service as a component of an integrated overall
collection rate for Commercial Customers within the City. This Contract shall be amended to
incorporate those terms and conditions.
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Solid Waste Collection Contract, January 3, 2007
2.2.8 Multifamily and Commercial Customer Yard Waste Collection
2.2.8.1 Subject Materials
The Contractor shall provide Yardwaste Collection services to Multifamily and Commercial
Customers, in accordance with the service level selected by the customer. Rates for this se rvice
are defined in Attachments B -2 and C -2.
Contaminated or oversized Yardwaste rejected by the Contractor shall be tagged in a prominent
location with an appropriate problem notice explaining why the reason for rejection. If material
is rejected without appropriate notice, the Multifamily or Commercial Customer shall be
provided one (1) free week of Yard Debris service at their specified service level on their next
regular bill.
2.2.8.2 Containers
The Contractor at its expense shall be responsible for ordering, assembling, affixing instructional
information onto containers, and maintaining/distributing Yardwaste Carts and Detachable
Containers.
Extra Yardwaste that does not fit in a Yardwaste Cart or Detachable Container shall be bundled
or placed in Kraft bags, or customer -owned 32 gallon containers.
Yardwaste Carts or Detachable Containers shall be delivered by the Contractor to new
Multifamily or Commercial Customers within seven (7) days of the customer's initial request. If
Yard Debris Carts or Detachable Containers are not provided within seven (7) days of a
customer's request, the customer shall be provided one (1) free week of Garbage and Yard
Debris service on their next regular bill.
2.2.8.3 Specific Collection Requirements
Yardwaste shall be collected from Multifamily and Commercial Customers at the same
frequency schedule for Single- family Customers. Collections shall be made on a regular
schedule on the same day(s) and as close to a consistent time as possible. Yardwaste in excess of
the subscribed container size may be charged as "extras" in 32- gallon increments, with each extra
equaling 32 gallons.
The Contractor shall collect at specified Multifamily or Commercial Customer container spaces.
The Contractor's crews shall make collections in an orderly and quiet manner, and shall return
containers at their set out location with their lids closed.
2.2.9 Drop -Box Container Garbage Collection
2.2.9.1 Subject Materials
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Solid Waste Collection Contract, January 3, 2007
The Contractor shall provide Drop -Box Container Garbage Collection services to Single- family,
Multifamily, and Commercial Customers, in accordance with the service level selected by the
customer and fees specified in Attachments A -2, B, and C.
Garbage containing Yardwaste shall not be collected and instead prominently tagged with a
notice informing the customer that disposal of Yard Waste in garbage is prohibited.
The Contractor shall not be required to collect Drop -box Containers containing hazardous
materials that are either restricted from disposal or would pose a danger to collection crews. If
materials are rejected for this reason, the Contractor shall leave a notice with the rejected
materials listing why they were not collected and providing the customer with a contact for
further information on proper disposal. If a Drop -box Container customer persistently includes
inappropriate materials such as sofas, mattresses, or pallets, in their containers, the Contractor
shall photograph the inappropriate materials, and provide the customer's name and address to the
City for further action.
2.2.9.2 Containers
The Contractor shall provide containers meeting the standards described in Section 2.1.15. Both
customer -owned and Contractor -owned Drop -box Containers shall be serviced, including
customer -owned compactors.
The Contractor shall charge fees associated with Contractor -owned containers shall be delivered
by the Contractor to requesting customers within seven (7) days of the customer's initial request.
If Drop -box Containers are not provided within seven (7) business days of the customer's initial
request, the customer shall be provided one (1) free week of Garbage service for Multifamily and
Commercial Customers and one (1) free month of Garbage service for Single- Family Residential
Customers on their next regular bill.
2.2.9.3 Specific Collection Requirements
Residential, Multifamily and Commercial Customer Drop -box Container collection must occur
during the hours and days specified in Section 2.1.4. Collection of Drop -box Containers in
Residential areas shall be limited to the same hours as Single family Residential collection. The
Contractor shall place and collect Drop -Box Containers in areas accessed through alleys where
possible.
The Contractor shall provide dispatch service and equipment capability to collect full Drop -box
Containers no later than the next business day after the customer's initial call. The Contractor
shall maintain a sufficient Drop -box Container inventory to provide empty containers to new and
temporary customers within seven (7 days after the customer's initial call.
2.2.10 Temporary Customers
The Contractor shall provide temporary 2 3 4 6 and 8 -cubic yard Detachable Containers to
Residential, Multifamily and Commercial Customers on an on -call basis. The charges for
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Solid Waste Collection Contract, January 3, 2007
Temporary detachable container service shall include collection and disposal as listed in
Attachments B -1, B -3, and C -1. Delivery charges shall be itemized and charged separately.
Rental charges for Temporary containers shall be charged in addition to the basic temporary
container fee, at the rates listed in Attachment B -1, B -3, and C -1.
2.2.11 Service to City Facilities
The Contractor shall provide weekly Garbage and Recyclables Collection for street litter or
recyclables receptacles (including the provision of plastic bags to line the receptacles) within the
City and weekly Garbage and Recyclables collection to all City owned municipal facilities
without charge. Those facilities include, but are not limited to the following:
Facility Address
Tukwila City Hall 6200 Southcenter Blvd
6300 Southcenter Building 6300 Southcenter Blvd
Minkler Shop 600 Minkler Blvd
George Long Facility 14000 Interurban Ave S.
Parks /Golf Maintenance Building 13900 Interurban Ave S
Foster Golf Clubhouse 13500 Interurban Ave S.
Tukwila Community Center 12421 42 Ave S
Fire Station 53 4201 S 115 St
Fire Station 54 4237 S 144 St
Fire Station 52 5900 S 147 St
Fire Station 51 444 Andover Park E
Neighborhood Resource Center 14661 Tukwila International Blvd
Tukwila Pool 4414 S. 144 St
City Owned Bus Stops Bus Shelters along S 144th St
Additional municipal facilities added during the term of the contract shall also be provided
collection without charge, including new or facilities developed within the City as well as
municipal facilities in future annexation areas covered by this Contract.
2.2.12 City Drop -off Collection Events
The Contractor shall provide support at two (2) City special drop -off collection events scheduled
each year. At each event, the Contractor shall provide Drop -box or Detachable Containers for
white goods/bulky items and recyclables collected at the events. The Contractor shall provide all
equipment, staffing, collection, transportation and recycling and/or disposal fees at no additional
charge to the City.
2.2.13 Annual Curbside Spring Clean Up Events
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Solid Waste Collection Contract, January 3, 2007
1
Each year, on a week specified by the City, the Contractor shall provide curbside collection of
Bulky Wastes/White Goods, scrap metal, and Yardwaste from all Single family Residential
Customers within the City at no additional charge. Items accepted under this Section include
stoves, washing machines, dryers, water heaters, refrigerators and freezers, large furniture (sofas
and chairs), mattresses or box springs, tires, with or without rims and other oversized materials.
2.2.14 Annual Christmas Tree Pick -Up
Contractor shall provide curbside Christmas tree pick -up once a year during the second week of
January without charge.
2.2.12 Recycling Collection at Community Events
The Contractor shall provide without charge, recycling containers and collection during at least
two (2) City- sponsored events of the City's choosing, including but not limited to the Tukwila
Days Community Festival.
2.3 Management
2.3.1 Responsibility of Participants
2.3.1.1 Contractor's Responsibilities
The Contractor shall be responsible for:
(1) Collecting garbage in the City and delivering the waste to the King County Disposal
System.
(2) Collecting construction/demolition waste in the City and delivering the waste to fully
permitted recycling, disposal or transfer sites in compliance with King County's
Comprehensive Solid Waste Management Plan.
(3) Collecting, processing and marketing of Recyclables and Yard Waste /Organic Debris
collected by the Contractor from Residential and Commercial Customers in the City.
(4) Performing customer service, including answering telephone calls and e- mails, providing
information on services, establishing customer accounts and providing appropriate
customer support.
(5) Procuring all equipment and bearing all start-up, operating and maintenance costs for
collection and processing or disposal of garbage, recyclables and yard waste /organic debris.
(6) Providing and supervising all labor to accomplish the Scope of Work required under this
Contract.
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Solid Waste Collection Contract, January 3, 2007
(7) Submitting all informational materials for public release to the City for review and approval
prior to release.
(8) Billing, receiving and posting customer payments and deposits.
(9) Meeting all non discrimination and OSHA/WISHA standards and all environmental
standards and regulations.
(10) Providing a safe working environment and comprehensive liability insurance coverage as
set forth in Section 6.5.
(11) Providing a valid Contractor's Performance and Payment bond.
(12) Securing the written approval of the City and surety before assigning or pledging money, or
assigning, subcontracting or delegating duties.
(13) Providing route maps to the City indicating the day of week and the Contractor's best
estimate of collection time.
(14) Submitting collection day changes to the City for review and approval prior to the change
taking place.
(15) Submitting prompt notices to the media regarding modifications to the collection schedule
due to inclement weather.
(18) Maintaining vehicles and facilities in a clean and sanitary condition.
(17) Meeting all City reporting requirements.
(18) Meeting with the City at the City's offices on a schedule determined by the City to discuss
operational and contract issues.
(19) Complying with all applicable laws.
2.3.1.2 City's Responsibilities
The City shall be responsible for:
(1) Overall project administration and final approval of Contractor activities.
(2) Reviewing and approving Contractor compensation adjustments due to changes in County
disposal fees or price indices.
(3) Directing and overseeing public education and outreach with the cooperation and assistance
of the Contractor.
City of Tukwila 32
Solid Waste Collection Contract, January 3, 2007
(4) Reviewing and approving all written or other informational materials used by the
Contractor.
(5) Monitoring and evaluating collection operations with the cooperation of the Contractor.
(6) Reviewing and approving all assignment, pledging, subcontracting or delegation of duties.
(7) Reviewing and approving collection day and rate changes.
(8) Reviewing and approving the holiday schedule changes.
(9) Holding periodic operations meetings with the Contractor, as necessary.
2.3.2 Customer Service
The Contractor shall be responsible for providing all customer service functions including but
not limited to: answering customer telephone calls and e -mail requests, informing customers of
current services and charges, handling customer subscriptions and cancellations, resolving
customer complaints, and billing. These functions shall be provided at the Contractor's sole cost.
2.3.2.1 Location of Customer Service Office
The Contractor shall maintain a principal office in King County within the general vicinity of the
City. The Contractor's office and customer service assistance number shall be accessible by a
local- prefix phone number. The Contractor's office hours shall be open at a minimum from 8
a.m. to 5 p.m. daily, except Saturdays, Sundays and designated holidays. Representatives shall
be available at the Contractor's local office during office hours for communication with the
public and City representatives. Customer calls shall be taken during office hours by a person,
not by voice mail.
The Contractor shall maintain an emergency telephone number for use outside normal business
hours. The Contractor shall have a representative, or an answering service to contact such
representative, available at said emergency telephone number during all hours other than normal
office hours.
2.3.2.2 Customer Service Staffing
During office hours, the Contractor shall maintain sufficient staff to answer and handle
complaints and service requests from at least five (5) incoming telephone calls at one time.
During office hours, customers shall not be required to navigate automated telephone answering
option branches in order to speak with a customer service representative, but shall be routed
directly to a customer service representative. If incoming telephone calls necessitate, the
Contractor shall increase staffing levels as necessary to meet customer service demands. The
Contractor shall also maintain sufficient staff to answer and handle complaints and service
requests made by letter or e-mail. If staffing is deemed to be insufficient by the City to handle
City of Tukwila 33
Solid Waste Collection Contract, January 3, 2007
customer complaints and service requests, the Contractor shall at its expense, increase staffing
levels to meet performance criteria.
2.3.2.3 Complaints and Service Requests
The Contractor shall record all complaints and service requests, regardless of how received,
including date, time, customer's name /phone number and address, nature, date and resolution of
the complaint in an electronic daily log. Telephone calls received via the Contractor's non office
hours voice mail or answering service shall be recorded in the log the following work day. The
Contractor shall make a conscientious effort to resolve all complaints within twenty -four (24)
hours of the original call or e-mail, and service requests within the times established throughout
this Contract. If a longer response time is necessary, the reason for the delay shall be noted in the
log, along with a description of the Contractor's efforts to resolve the complaint or request.
The customer service log shall be available for inspection by City or its designated
representatives during the Contractor's office hours and shall be in a format approved by the City.
The Contractor shall provide a copy of this log in electronic format to the City with the monthly
report.
2.3.2.4 Handling of Customer Calls
All incoming calls shall be answered promptly and courteously, with an average speed of less
than twenty -five (25) seconds. No telephone calls shall be placed on hold for more than two (2)
minutes, and on a monthly basis, no more than 10% of incoming telephone calls shall be placed
on hold for more than twenty -five (25) seconds. A customer should be able to talk directly with
a customer service representative when calling the Contractor's customer service telephone
number during office hours without navigating an automated phone answering system. An
automated voice mail service or phone answering system may be used when the office is closed.
2.3.2.5 Corrective Measures
Upon the receipt of customer complaints regarding busy signals or excessive delays in answering
the telephone, the City may request and the Contractor shall submit a plan to the City for
correcting the problem. Once the City has approved the plan, the Contractor shall have thirty
(30) days to implement the corrective measures. Corrective measures shall be implemented
without additional compensation to the Contractor. Failure to implement corrective measures
shall be subject to liquidated damages and/or contract termination.
2.3.2.6 Internet Website (NIM)
The Contractor at its expense, shall provide and maintain a customer friendly Internet website
accessible twenty four (24) hours a day, seven (7) days a week, containing information specific to
the City's collection programs, including at a minimum, contact information, collection
schedules, material preparation requirements, available services and options, rates, inclement
weather service changes and other relevant service information for its Residential, Multi family,
and Commercial Customers. The website shall include an e -mail function for customer
commi nication with the Contractor and the ability for customers to submit service requests on-
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Solid Waste Collection Contract, January 3, 2007
line. E- mailed customer service requests shall be answered within twenty -four (24) hours of
receipt. The website shall offer customers the option to pay their service bills on -line through a
secured bill payment system. The website design shall be submitted for City approval a
minimum of one (1) month prior to the commencement of services as outlined in this Contract,
and continue to be subject to the City's approval throughout the term of this Contract. The
Contractor shall update the website monthly, and more often if necessary, and provide links to
the City's website. At the City's request, the website shall include information currently
provided by the Contractor, translated into a minimum of four (4) languages other than English.
2.3.2.7 Customer Service Knowledge of Services
The Contractor's customer service representatives shall be fully knowledgeable of all collection
services available to City customers, including the various services available to Residential,
Multi- family, and Commercial Customers. For new customers, customer service representatives
shall explain all garbage, recycling, yard waste and food waste collection options available. For
existing customers, the representatives shall explain new services and options, and resolve
recycling issues, collection concerns, missed pickups, container deliveries, and other customer
concerns. Customer service representatives shall be trained to inform customers of recycling,
yard waste and food waste preparation specifications. The Contractor's customer service
representatives shall have instantaneous electronic access to customer service data and history to
assist them in providing quality customer services.
2.3.2.8 Monitoring and Evaluation
The Contractor shall have a program in place to monitor and evaluate the quality of customer
service and to determine overall customer satisfaction with the Contractor's services.
Monitoring and evaluation methods should include random customer surveys, periodically
monitoring customer service, and other such methods. The Contractor shall work with the City
to monitor and ensure that high levels of customer service are demonstrated throughout the
contract period.
2.3.2.9 Customer Billing Responsibilities
The Contractor shall be responsible for all billing functions related to the collection services
provided under this Contract. Billing and accounting costs associated with customer invoicing
shall be borne by the Contractor, and are included in the service fees in Attachments A -D.
All Single- family and Multifamily Recyclables collection services shall be included in the
garbage collection rate and shall not be charged or itemized separately. Residential,
Commercial and Multifamily Yard Waste services shall be itemized and charged separately.
The Contractor shall be required to have procedures in place to minimize the potential for the
loss or damage of the account servicing (customer service, service levels, and billing history)
database. The Contractor shall ensure that a daily backup of the account servicing database is
made and stored off -site. The Contractor shall also provide the City with a copy of the full
customer service database including but not limited to customer address, service levels, and
current account status via electronic mail within seven (7) days of City's request. The City shall
City of Tukwila 35
Solid Waste Collection Contract, January 3, 2007
have unlimited rights to use the customer service database to develop targeted educational
programs, analyze service level shifts or rate impacts, or to provide information to successor
contractors.
2.3.3 Reporting
The Contractor shall provide monthly and annual reports to the City. In addition, the Contractor
shall allow City staff access to pertinent solid waste operations information.
2.3.3.1 Monthly Reports
On the last working day of each month, the Contractor shall provide a report containing the
following information for the previous month. Reports shall be submitted in both hard copy and
electronic format approved by the City. At a minimum, reports shall include:
(1) A log of complaints and resolutions for all collection services provided to customers. At a
minimum, the complaint log shall include customer name and/or business name,
customer's service address, telephone number, date of complaint, a description of the
complaint, and date complaint was resolved.
(2) A tabulation of Single- family, Multifamily, and Commercial accounts;
A compilation of program participation p p gr part cipation statistics including but not limited to: a summary
of Single- family, Multifamily, and Commercial Recycling programs, set -out statistics for
Residential Garbage, Yardwaste and Recyclables Collections services, and number of bulky
item, scrap electronics and textile collections;
(4) A compilation of total Yardwaste /Organic Debris and Garbage collected;
(5) A summary of customer counts by service level and collection frequency for Residential,
Multi family and Commercial accounts;
(6) A summary of Recyclables quantities by collection sector and by commodity, including
processing residues disposed and market prices;
(7) A summary depicting container service levels and the number of customers per service
level;
(8) A description of commercial waste monitoring activities; and
(9) A description of promotional, education, and outreach efforts and response.
(10) Reports from telephone system showing total call volume, total calls answered, average
speed of answer, percent of calls answered within twenty -five (25) seconds, total calls
placed on hold, percent of calls on hold answered within twenty -five (25) seconds, percent
of calls on hold answered within two (2) minutes, total number of abandoned calls,
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Solid Waste Collection Contract, January 3, 2007
abandonment rate (abandoned call divided by total volume of calls), and average time to
abandonment.
2.3.3.2 Annual Reports
On an annual basis, by the last working day of January, the Contractor shall provide a report
containing the following information:
(1) A consolidated summary and tabulation of the monthly reports, described above;
(2) A discussion of highlights and other noteworthy experiences, along with measures taken to
resolve problems, increase efficiency, and increase participation in Yardwaste /Organic
Debris and Recyclables Collection Programs; and
(3) A discussion of promotion, education, and outreach efforts and accomplishments for each
sector.
(4) A list of Multifamily Customers eligible for recycling service, but not receiving service with
the results of required contacts made during the year to promote the recycling service to
those complexes, including the reason why the Multifamily Customer is not receiving the
recycling service.
(5) A list of Commercial Customers eligible for recycling service, but not receiving service,
their recycling hauler if receiving service from another recycling company and what
materials that hauler is collecting, the results of required contacts made during the year to
promote recycling services including the reason why the Commercial Customer is not
receiving recycling service.
(6) A discussion of the Recyclables market conditions and the factors affecting the commodity
prices and revenues for the previous year. A statement declaring revenues collected for
each type of Recyclable for the previous calendar year shall be included with year ending
and beginning market values on a per ton basis.
(7) A summary of the monthly logs of customer requests, complaints, and resolutions.
2.3.3.3 Ad Hoc Reports
The City may request from the Contractor ad -hoc reports at no additional cost to the City. These
reports may include customer service database tabulations to identify specific service level or
participation patterns or other similar information.
2.3.4 Promotion and Public Education
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Solid Waste Collection Contract, January 3, 2007
The City shall have primary responsibility for developing and executing overall public
information, education and outreach programs with the assistance and cooperation of the
Contractor to encourage waste reduction. The Contractor shall have primary responsibility for
providing service- oriented information and outreach to customers and implementing on -going
recycling promotions, education and outreach programs.
As a condition of this Contract, the Contractor agrees to promote waste reduction and recycling
during community and school events and shall provide informational recycling brochures in four
languages other than English. City will specify the languages and approve the brochure design.
The Contractor shall maintain a complete list of all Multifamily and Commercial Customer sites
within the City and the status of each site's participation in Contractor- provided recycling
services. The Contractor shall annually contact, by telephone or site visit, the manager or owner
to encourage recycling participation and inform the manager or owner of all available services
and ways to decrease garbage generation. The Contractor shall actively seek to enroll Multi-
family complexes in the recycling program, with the goal of having recycling service available at
each site by mid -point in the Contract period. Adequate printed informational materials
discussing waste reduction and recycling service options shall be prepared and distributed to
support contact with Multifamily and Commercial customers. Contractor shall include with its
annual report their list of Multifamily sites, recycling status, contact date, outcome (progress in
signing up Multifamily Customers) and suggestions for increasing participation or other program
improvements.
The Contractor shall keep the public informed of programs and encourage participation through
an annual service update. Each fall, the Contractor shall provide an annual service update for
each service sector. The annual service update shall be mailed to all customers and at a
minimum, include an informational brochure indicating rates, services available, contact
information, and other useful customer infouaation. Cost for this service shall be at the
Contractors expense.
On an annual basis, the Contractor shall plan, coordinate and conduct Single family Recycling
events to explain the various programs and service options available, and to highlight the benefits
of participating in Recyclables, Yard Debris, and Organic Waste Programs.
The Contractor shall follow -up with each Commercial Customer by telephone or in person to
address additional concerns, space or contamination problems, and offer additional education or
training to tenant businesses. The Contractor's educational efforts to Commercial Customers
shall included performing waste audits, and providing waste reduction information.
The Contractor shall permit the City to insert, at no charge, single -sheet information bulletins
into customer bills. When the insert is beyond one page and increases Contractor cost, the City
shall pay the incremental difference.
2.3.5 Transition to Next Contractor
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Solid Waste Collection Contract, January 3, 2007
The Contractor shall in good faith work with the City and the successive contractor in good faith
to minimize customer disruption during the transition period. Container removal and
replacement shall be coordinated between the Contractor and a successive contractor to occur
simultaneously in order to minimize customer inconvenience.
The Contractor shall provide a detailed customer list, including customer name, service address,
mailing address, and collection and container rental service levels to the successive contractor
within seven (7) days of City's request.
Failure to comply with this Contract provision could result in the forfeiture of the Contractor's
performance bond.
3. Rate Adjustments
3.1 CPI Modification
The Contractor's collection service charges, excluding waste disposal fees, for each level of
service shall increase or decrease each year by eighty (80) percent of the annual percentage
change in the Consumer Price Index for the Seattle Everett Metropolitan Area for Urban Wage
Earners and Clerical Workers, all items (Revised Series) (CPI -W1967 =100) prepared by the
United States Department of Labor, Bureau of Labor Statistics, or a replacement index.
Adjustments will be based on the twelve -month period ending September 30th of the previous
year.
Adjustments to the Contractor's collection service charge will be made in units of one cent
($0.01). Fractions less than one cent ($0.01) will not be considered when making adjustments.
Rates shall be adjusted annually, beginning April 1, 2007. The Contractor shall submit to the
City for review and approval a Rate Adjustment Statement, calculating the new rates, on or by
January 15th of each adjustment year. The City shall have thirty (30) days to approve the new
rates, provided that they are consistent with the terms of this paragraph. On City approval, the
rates will take effect on April 1 of each adjustment year, and customers shall be notified in
writing forty-five (45) days prior to the new rate. Should Contractor miss the deadline,
implementation of the new rates shall be delayed by one month without opportunity for recovery
of lost revenue.
3.2 Periodic Adjustments
Periodic adjustments will also be made to Contractor collection rates to reflect increases or
decreases in King County disposal fees for solid waste. In the event of a change in disposal fees,
the disposal fee component of rates charged to customers will be adjusted, based on container
content weights specified by the Contractor in its proposal and included in Attachments A -C of
this Contract.
City of Tukwila 39
Solid Waste Collection Contract, January 3, 2007
At the City's option, the Contractor and City shall conduct a container weight study to verify
current container weights. Results of the study may be used to adjust the disposal component of
the rates in Attachments A -C
3.3 Change in Law
Changes in federal, State or local laws or regulations or a continuing Force Majeure that result in
a detrimental change in circumstances or a material hardship for the Contractor in performing
this Contract may be the subject of a request by the Contractor for a rate adjustment, subject to
review and approval by the City, at the City's reasonable discretion. If the City requires review
of financial or other proprietary information in conducting its rate review, at the request of the
Contractor, the City shall retain a third -party to review such information at the Contractor's
expense, and may take any other steps it deems appropriate to protect the confidential nature of
Contractor's documents and preserve Contractor's ongoing ability to remain competitive.
4. Failure to Perform, Remedies, Termination
The City expects high levels of customer service and collection service provision. Performance
failures will be discouraged, to the extent possible, through liquidated damages for certain
infractions and through contract default for more serious lapses in service provision. Section 4.1
details infractions subject to liquidated damages and Section 4.2 details default provisions and
procedures.
4.1 Liquidated Damages
The Contractor may be subject to liquidated damages for the following acts or omissions if
documented in an incident report presented by the City to the Contractor. The City reserves the
right to make periodic, unscheduled inspection visits to determine the Contractor's compliance
with the Contract. Liquidated damages may include, but are not limited to:
Action or Omission Liquidated Damages
Collection before or after the times specified $200.00 per incident (each truck
in Section 2.1.4, except as expressly permitted on each route is a separate incident)
Repetition of complaints on a route after $50.00 each not to exceed 15
notification, including, but not limited to: not complaints per truck per day
replacing cans or Detachable Containers in
designated locations, not closing gates, crossing
planted areas, speeding, or similar violations
Garbage spilling from vehicles $500 per incident
Failure to collect spilled materials Twice the cost of cleanup to the City
or County plus $50.00 each incident
City of Tukwila 40
Solid Waste Collection Contract, January 3, 2007
Leakage from Contractor vehicles $100.00 each vehicle, each
inspection
Failure to collect missed materials $100.00 each incident to a maximum
within one business day (including of $500.00 per truck per day on
Saturday) after notification Residential routes and no maximum
for commercial routes
Collection from residential premises $100.00 per structure, to a maximum
other than the day specified of $250 per truck, per day
Missed collection of entire block segment $1 50.00 per block segment if
of Single- family Residences (excluding collection is performed the following
collections prevented by inclement day, $500.00 per block segment if
weather) not collected the next following day.
Collection as Garbage of Source- separated $100.00 per incident, up to
Recyclables or Organic Debris in clearly $500.00 per truck, per day
identified containers, bags or boxes
Rejection of Garbage, Recyclables, or Yardwaste /debris $25.00 per incident
without providing documentation to the customer
of the reason for rejection
Misrepresentation by Contractor in records $1000.00 per incident
or reporting
Failure to make required reports on time $250.00 per incident
Failure to maintain clean and sanitary containers and $50.00 per vehicle, up to maximum
vehicles. of $500.00 per inspection
Landfilling or incineration of uncontaminated $1,000 per vehicle, per incident,
Recyclables or Yard Debris without the express with no maximum
written permission of the City or County
Failure to meet industry quality standards for $500 per documented incident, up
processed recyclables. To a maximum of $1,000 per day.
Failure to meet customer service ring and on- $150 per incident
hold time performance requirements.
Failure to include instructional /promotional $50.00 per incident, with no
materials when Garbage, Recycling and/or maximum.
Yardwaste Carts are delivered.
City of Tukwila 41
Solid Waste Collection Contract, January 3, 2007
Nothing in this section shall be construed as providing an exclusive list of the acts or omissions
of the Contractor which shall be considered violations or breaches of the Contract and the City
reserves the right to exercise any and all remedies it may have with respect to these and other
violations and breaches. The liquidated damages schedule set forth here shall not affect the
City's ability to terminate the contract as described in Section 4.2.
Liquidated damages may be levied if documented in an incident report presented by the City to
the Contractor. Liquidated damages, if assessed during a given month, shall be invoiced by the
City to the Contractor. The Contractor shall be required to pay the City the invoiced amount
within thirty (30) days of billing. Failure to pay liquidated damages shall be considered a breach
of this Contract.
Any fine may be appealed by the Contractor to the City Administrator provided that the appeal is
received by the City no later than ten (10) business days of being assessed by the City. The
Contractor shall be allowed to present evidence as to why the fine should be lessened or
eliminated. The decision of the City Administrator shall be final.
4.2 Contract Default
The Contractor shall be in default of this Contract if it violates any provision of this Contract. In
addition, the City reserves the right to declare the Contractor to be in default in the event of any
violation which shall include, but not be limited to, the following:
(1) The Contractor fails to commence the collection of Garbage, Recyclables or Organic Debris
or fails to provide any portion of service under contract on April 1, 2007 or for a period of
more than five (5) consecutive days at any time during the term of this Contract.
(2) The Contractor fails to obtain and maintain any license or permit required by the City,
County, or any federal, state or other regulatory body in order to collect materials under
contract.
(3) The Contractor's noncompliance creates a hazard to public health or safety.
(4) The Contractor repeatedly or persistently acts or fails to act in a manner that is subject to
liquidated damages.
(5) The Contractor fails to maintain, in good standing, surety and insurance required by this
Contract.
The City reserves the right to pursue any remedy available by law for any default by the
Contractor. In the event of default, the City shall give the Contractor ten (10) days prior written
notice of its intent to exercise its rights, stating the reasons for such action. However, if an
emergency shall arise that does not allow ten (10) days prior written notice, the City shall
immediately notify the Contractor of its intent to exercise its rights immediately. If the
Contractor cures the stated reason within the stated period, or if the Contractor initiates efforts
City of Tukwila 42
Solid Waste Collection Contract, January 3, 2007
satisfactory to the City to remedy the stated reason and the efforts continue in good faith, the City
may opt not to exercise its rights for the particular incident. If the Contractor fails to cure the
stated reason within the stated period, or if the Contractor does not undertake efforts satisfactory
to the City to remedy the stated reason, then the City may at its option terminate this Contract.
If Contractor abandons or violates any portion of this contract or fails to fully and promptly
comply with all its obligations, or fails to give any reason satisfactory to the City for
noncompliance, and fails to correct the same, the City, after the initial ten (10) days notice, may
then declare the Contractor to be in default of this Contract and notify the Contractor of the
termination of this Contract. A copy of said notice shall be sent to the Contractor and Surety on
its performance bond.
Upon receipt of such notice, Contractor agrees that it shall promptly discontinue the services
provided under this Contract. The Surety may, at its option, within ten (10) days from such
written notice, assume the services provided under this Contract that the City has ordered
discontinued and proceed to perform same, at its sole cost and expense, in compliance with the
terms and conditions of the contract, and all documents incorporated herein. Pending
consideration by the Surety of said option to assume the work, the City may use all the
Contractor's equipment and vehicles as long as City assumes liability for same, and employ such
force as it may deem advisable to continue the services provided under this Contract. The cost of
all labor and materials necessary for such services shall be paid by the Contractor in full,
provided the City shall pay a monthly rental fee for the use of Contractor's equipment and
vehicles as set forth in Section 6.4.
In the event that the Surety fails to exercise its option within the ten (10) day period, the City may
complete the services provided under this Contract or any part thereof, either through its own
work force or by contract, and the City shall have the right to take possession of and the use of
the vehicles, equipment, facilities and property of every kind and nature provided by the
Contractor for the services provided under this Contract (provided it may pay the rental and
assume all liability of City operation for equipment, vehicles, and facilities set forth above) and
to procure other vehicles, equipment and facilities necessary for the completion of the same, and
to charge the same to the Contractor and/or Surety, together with all reasonable costs incidental
thereto.
The City shall be entitled to recover from the Contractor and its Surety as damages all expenses
incurred, including reasonable attorney's fees, together with all such additional sums as may be
necessary to complete the services provided under this Contract, together with any further
damages sustained or to be sustained by the City.
The City may, at its option, operate the equipment of the Contractor with City forces in the event
of a strike, work slow down or work stoppage.
If City employees provide Garbage, Organic Yard Waste/Debris and/or Recyclables collection,
the actual incremental costs of City labor and administration will serve as the basis for a charge
to the Contractor.
City of Tukwila 43
Solid Waste Collection Contract, January 3, 2007
The remedies specified in this Section shall be in addition to all other remedies available to the
City pursuant to this Contract or at law or in equity.
5. Notices
All notices required or contemplated by this Agreement shall be personally served or mailed
(postage prepaid and return receipt requested), addressed to the parties as follows:
To City: City of Tukwila
Public Works Director
6300 Southcenter Blvd
Tukwila, WA 98188
To Contractor: General Manager
Rabanco Ltd.
22010 76 Ave S
Kent, WA 98032
6. General Terms
6.1 Collection Right
The Contractor shall be the exclusive provider with which the City shall contract to collect
Garbage, Organic Yard Waste/Debris, and construction/demolition materials placed in
designated containers and set out in the regular collection locations within the City.
This Contract does not apply to Garbage, Recyclables or Yard Waste /Organic Debris self hauled
by the generator; to Source Separated Recyclables hauled by common or private carriers
(including drop -off recycling sites); to construction/demolition waste hauled by self haulers or
construction contractors in the normal course of their business; or to Yard Waste generated and
hauled by private landscaping services. Common or private carriers hauling recyclable materials
from commercial accounts within the City must recycle a minimum of 90% of the material
hauled. If Contractor brings to the City's attention that this requirement is not being met, City
agrees to take reasonable measures to protect Contractor's exclusive rights.
The Contractor shall retain ownership interest in Garbage, Recyclables, construction/demolition
materials and Organic Yard Waste/Debris once these materials are placed in Contractor -owned
containers. The Contractor shall retain revenues gained from the sale of Recyclables,
construction/demolition materials or Organic Yard Waste/Debris. Likewise, a tipping or
acceptance fee charged for Yard Waste/Debris or Recyclables shall be the financial responsibility
of the Contractor. In the event a scrap electronics deposit or rebate program is instituted which
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Solid Waste Collection Contract, January 3, 2007
provides additional revenues to the Contractor in consideration for handling scrap electronics, the
Contractor shall disclose such payments and remit some portion of the payments to the City as
agreed between the Contractor and the City.
6.2 Access to Records
The Contractor shall maintain in its local office full and complete operations and customer
records that at any reasonable time during normal business hours shall be open for inspection and
copying for any reasonable purpose by the City. In addition, the Contractor shall, during the
Contract term, and at least five (5) years thereafter, maintain in an office in King County
reporting records and billing records pertaining to the Contract that are prepared in accordance
with Generally Accepted Accounting Principles, reflecting the Contractor's services under this
Contract.. Those Contractor's accounts shall include but shall not be limited to all records,
invoices and payments under the contract, as adjusted for additional and deleted work. The City
will be allowed reasonable access to these records for audit and review purposes.
The Contractor shall make available copies of certified weight slips for Garbage, Recyclables and
Yard Waste/Debris on request within two (2) business days of the request. The weight slips may
be requested for any period during the term of this Contract.
6.3 Contractor to Make Examinations
The Contractor has made his own examination, investigation and research regarding proper
methods of providing the services required under this Contract, and all conditions affecting the
services to be provided under this Contract, and the labor, equipment and materials needed
thereon, and the quantity of the work to be performed. The Contractor agrees that he has satisfied
itself to his own investigation and research regarding all of such conditions, and that its
conclusion to enter into this Contract was based upon such investigation and research, and that it
shall make no claim against the City because of any of the estimates, reports, statements or
interpretations made by any officer or agent of the City which may be erroneous.
With the exception of Force Majeure or as otherwise provided in this Contract, the Contractor
assumes the risk of all conditions foreseen and unforeseen, and agrees to continue to provide
services without additional compensation under whatever circumstances may develop other than
as provided herein.
6.4 Availability of Collection Vehicles
The Licensed Property used in the performance of this Contract shall be available for use by the
City in case of contract default, as described in Section 4.2. For this purpose, any document
(including a lease to or by the Contractor; a financing contract; an acquisition over time; a
mortgage or other instrument establishing a security interest) that encumbers or limits the
Contractor's interest in such property shall:
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Solid Waste Collection Contract, January 3, 2007
(i) Allow the Surety on the Contractor's performance bond to take over the Contractor's
obligations and to continue the use of the equipment, vehicles and facilities in service for
performance of the Contract during its remaining life.
(ii) In the event the Contractor is in default and the Surety on the Contractor's performance
bond fails to assume or continue performance within forty -eight (48) hours after notice to
do so, allow the City to lease or sub -lease all or a portion of such property and use the same
for a period of up to six (6) months following the date of the declaration of default by the
City, and allow to provide such collection services on the condition that the City pays to the
lessor a market rental for the property actually used in an amount no greater than the
monthly lease (in event of a lease), the installment payment (in event of a purchase
contract), or the monthly interest and principal (in event of a financing arrangement).
(iii) Exempt the City from Liability during its usage of such property for balloon payments,
accrued interest, accelerated charges on account of default, or other extraordinary
payments, nor make satisfaction thereof a condition of the City's interim usage.
(iv) Forbid any foreclosure, trustee's sale, or other dispossession of the Contractor's interest
without giving both the City and Surety on the Contractor's performance bond sixty (60)
days prior notice, and then make any termination of the Contractor's possessor interest
pursuant to such document or the enforcement thereof subject to the requirements of
subsections (i), and (ii) of this Section.
In event of default, the Contractor shall allow the City to use such property in order to continue
collection services within the City for a period of up to six (6) months. Rental fees for all types of
collection vehicles will be paid to the Contractor or successor interest, as set forth in subsection
(ii), above. To assure compliance with this Section, the Contractor shall submit the following to
the City for review and approval:
(i) All contracts, leases, or other documents encumbering or limiting the Contractor's interest
in such property.
(ii) All contracts, leases, or other documents for acquisition, lease or replacement, or substitute
equipment for such property.
(iii) Any proposed agreement that would encumber or transfer any interest of the Contractor in
such property before the Contractor's execution of such agreement.
No contract shall be awarded without the City's prior approval of the documents identified in this
section, and no transactions identified in this section shall take effect without the City's approval.
The City's approval shall not be unreasonably withheld.
The City agrees and acknowledges that the rights conferred to the City pursuant to this Contract
are intended to constitute a license right (and not a security interest or lien) and that the title to
the Licensed Property shall at all times be and remain with the Contractor. The City further
acknowledges that in accordance with the terms and conditions of this Credit Agreement, the
Contractor has granted a perfected, first priority security in certain of their respective assets
City of Tukwila 46
Solid Waste Collection Contract, January 3, 2007
(including, without limitation, the Licensed Property) for the benefit of the secured parties under
the security documents applicable thereto. The City agrees to acknowledge that the security
interest of such secured parties in, to and under the Licensed Property is prior to the City's
license rights granted hereunder and that the City's license rights in the Licensed Property shall
automatically and irrevocably terminate immediately upon the exercise by such secured parties of
their rights to foreclose on the Licensed Property in accordance with the terms of the Credit
Agreement and related security documents. Under no circumstances will the City file any
fmancing statements or similar instrument relating to any of the Licensed Property.
6.5 Insurance
The Contractor shall procure and maintain, for the duration of the Agreement, insurance against
claims for injuries to persons or damage to property which may arise from or in connection with
the performance of the work hereunder by the Contractor, their agents, representatives,
employees or subcontractors. The cost of such insurance shall be paid by the Contractor.
6.5.1 Minimum Scope of Insurance
Contractor shall obtain insurance that meets or exceeds the following
1. Automobile Liability insurance covering all owned, non owned, hired and leased vehicles.
Coverage shall be written on insurance Services Office (ISO) form CA 00 01 or a substitute form
providing equivalent liability coverage. If necessary, the policy shall be endorsed to provide
contractual liability coverage. The City shall be named as an additional insured under the
Contractor's Automobile Liability insurance policy with respect to the work performed for the
City.
2. Commercial General Liability insurance shall be written on ISO occurrence form CG 00 01
and shall cover liability arising from premises, operations, independent contractors, products
completed operations, personal injury and advertising injury, and liability assumed under an
insured contract. There shall be no endorsement or modification of the Commercial General
Liability insurance for liability arising from explosion, collapse or underground property damage.
The City shall be named as an insured under the Contractor's Commercial General Liability
insurance policy with respect to the work performed for the City, using ISO additional insured
endorsement CG 20 10 07 04 and CG 20 37 04 or a substitute endorsement providing equivalent
coverage.
3. Workers' Compensation coverage as required by the Industrial Insurance laws of the State of
Washington.
4. Contractor's Pollution Liability insurance covering any claim for bodily injury, personal
injury, property damage, cleanup costs and legal defense expense applying to all work performed
under the Contract.
6.5.2 Minimum Amounts of Insurance
Contractor shall maintain the following insurance limits:
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Solid Waste Collection Contract, January 3, 2007
1. Automobile Liability insurance with a minimum combined single limit for bodily injury and
property damage of $3,000,000 per accident.
2. Commercial General Liability insurance shall be written with limits no less than $3,000,000
each occurrence, $5,000,000 general aggregate and a $2,000,000 products- completed operations
aggregate limit.
3. Contractor's Pollution Liability: $3,000,000 combined single limit per occurrence for bodily
injury, personal injury, property damage, cleanup costs and legal defense expense.
6.5.3 Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions for
Automobile Liability, Commercial General Liability, and Contractor's Pollution Liability
coverage:
1. The Contractor's insurance coverage shall be primary insurance as respect to the City. Any
insurance, self insurance, or insurance pool coverage maintained by the City shall be in
excess of the Contractor's insurance and shall not contribute with it.
2. Coverage shall state that the Contractor's insurance shall apply separately to each insured
Against whom claim is made or suit is brought, except with respect to the limits of the
insurer's liability.
2. The Contractor's insurance shall be endorsed to state that coverage shall not be cancelled by
either party, except after thirty (30) days prior written notice by certified mail, return receipt
requested, has been given to the City.
6.5.4 Verification of Coverage
Contractor shall furnish the City with original certificates including, but not necessarily limited
to, the additional insured endorsement, evidencing the insurance requirements of the Contractor
before commencement of the work.
6.6 Performance Bond
The Contractor shall provide and maintain at all times a valid Contractor's Performance and
Payment Bond or bonds, letter of credit or other similar instrument acceptable to and approved in
writing by the City in the amount of one million five hundred thousand dollars ($1,500,000).
The bond, letter of credit or other similar instrument shall be issued for a period of not less than
one year, and the Contractor shall provide a new bond, letter of credit or similar instrument, and
evidence satisfactory to the City of its renewability, no less than sixty (60) calendar days prior to
the expiration of the bond, letter of credit or other similar instrument then in effect. The City
shall have the right to call the bond, letter of credit or other similar instrument in full in the event
its renewal is not confirmed prior to five (5) calendar days before its expiration.
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Solid Waste Collection Contract, January 3, 2007
6.7 Indemnification and Hold Harmless
The Contractor shall indemnify and hold the City and its agents, employees, and/or officers
harmless from and shall process and defend at its own expense any and all claims, demands,
suits, penalties, loss, damages, or costs, of whatsoever kind or nature, brought against the City
arising out of, or in connection with, or incident to, the execution of this Contract and/or the
Contractor's performance or failure to perform any aspect of this Contract, or the performance or
failure by Contractor's agents, employees, officers, or subcontractors to perform any aspect of
this Contract; provided, however, that if such claims are caused by or result from the concurrent
negligence of the City, its agents, employees, and/or officers, this indemnity provisions shall be
valid and enforceable only to the extent of the negligence of the Contractor and provided further,
that nothing herein shall require the Contractor to hold harmless or defend the City, its agents,
employees, and/or officers for damages or loss caused by the City's sole negligence.
6.8 Industrial Insurance Immunity Waiver
With respect to the obligations to hold harmless, indemnify and defend provided for herein, as
they relate to claims against the City, its officers, agents and employees, the Contractor agrees to
waive the Contractor's immunity under industrial insurance, Title 51 RCW, for any injury,
sickness or death suffered by the Contractor's employees that is caused by or arises out of the
Contractor's negligent exercises of rights or privileges granted by the Contract. This waiver is
mutually agreed to by the parties.
6.9 Assignment, Subcontracting, Delegation of Duties
The Contractor shall not assign or sub contract any of the work or delegate any of its duties under
this Contract without the prior written approval of the City.
When requested, approval by the City of a subcontract or assignment shall not be unreasonably
withheld. In the event of an assignment, sub contracting or delegation of duties, the Contractor
shall remain responsible for the full and faithful performance of this Contract and the assignee,
subcontractor, or other obligor shall also become responsible to the City for the satisfactory
performance of the work assumed. The City may condition approval upon the delivery by the
assignee, subcontractor or other obligor of its covenant to the City to fully and faithfully
complete the work or responsibility undertaken.
6.10 Laws to Govern/Venue
This Contract shall be governed by the laws of the State of Washington both as to interpretation
and performance. Venue will be in Superior Court in the State of Washington for King County.
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Solid Waste Collection Contract, January 3, 2007
6.11 Compliance With Law
The Contractor, its officers, employees, agents and subcontractors shall comply with applicable
federal, state, county, regional or local laws, statutes, rules, regulations or ordinances, including
those of agencies having jurisdiction over the project, and in performing its obligations under the
Contract. Such compliance shall include abiding by all applicable federal, state and local
policies to ensure equal employment opportunity and non discrimination. The Contractor shall
comply with all applicable laws pertaining to employment practices, employee treatment and
public contracts.
Conditions of the Federal Occupational Safety and Health Act of 1970 (OSHA), the Washington
Industrial Safety and Health Act of 1973 (WISHA), and standards and regulations issued under
these Acts from time -to -time must be complied with, including ergonomic and repetitive motion
requirements. The Contractor must indemnify and hold harmless the City of Tukwila from all
damages assessed for the Contractor's failure to comply with the Acts and Standards issued
therein. The Contractor is also responsible for meeting all pertinent local, state and federal health
and environmental regulations and standards applying to the operation of the collection and
processing systems used in the performance of this Contract.
The Contractor is specifically directed to observe all weight- related laws and regulations in the
performance of these services, including axle bridging and loading requirements.
6.12 Permits and Licenses
The Contractor and subcontractors shall secure a City of Tukwila business license and pay fees
and taxes levied by the City. The Contractor shall have or obtain all permits and licenses
necessary to provide the services herein at its sole expense.
6.13 Discounts
The rates defined in this Contract shall be reduced by 50% when in any residential unit the
principal resident meets the low income senior, or low- income totally or permanently disabled
requirement and have registered with the City. This discount shall apply only if said resident
occupies he residence and pays the bills or rent. Physically challenged residents shall be offered
walk up service at no extra charge. Other discounts to low income senior citizens or physically
challenged residents may be provided at the discretion of the Contractor.
6.14 Relationship of Parties
The City and Contractor intend that an independent City /Contractor relationship will be created
by this Contract. The implementation of services will lie solely with the Contractor. No agent,
employee, or representative of the Contractor shall be deemed to be an employee, agent, or
representative of the City.
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Solid Waste Collection Contract, January 3, 2007
6.15 Bankruptcy
It is agreed that if the Contractor is adjudged bankrupt, either voluntarily or involuntarily, then
this Contract, at the option of the City, may be terminated effective on the day and at the time the
bankruptcy petition is filed.
6.16 Right to Renegotiate /Amendment
The City or the Contractor shall retain the right to renegotiate this Contract or negotiate Contract
amendments based upon the following conditions:
1. Policy changes, state statutory changes or rule changes in County, State, Federal
regulations regarding issues that materially modify the terms and conditions of the
Contract;
2. Contractor submits, starting in January 2009, audited financial documentation that clearly
demonstrates that operating costs for this Contract exceed the allowable CPI adjustment.
The City may, at its option, engage an independent third party review of the Contractor's
financial documentation. The cost of the review shall be borne by the Contractor.
The Contractor and the City agree that in the event the City wishes to implement
Mandatory/Universal Garbage Collect ion services throughout the City that this policy change
will not result from the Contractor to renegotiate the Contract.
This Contract may be amended, altered or modified only by a written amendment, alteration or
modification, executed by authorized representatives of the City and the Contractor.
6.17 Force Majeure
Provided that the requirements of this Section are met, Contractor shall not be deemed to be in
default and shall not be liable for failure to perform under this Contract if Contractor's
performance is prevented or delayed by acts of terrorism, acts of God including landslides,
lightning, forest fires, storms, floods, freezing and earthquakes, civil disturbances, acts of the
public enemy, wars, blockades, public riots, governmental restraint or other causes, whether of
the kind enumerated or otherwise, which are not reasonably within the control of the Contractor
"Force Majeure"). If as a result of a Force Majeure event, Contractor is unable wholly or
partially to meet its obligations under this Contract, it shall give the City promptly written notice
of the Force Majeure event, describing it in reasonable detail. The Contractor's obligations under
this Contract shall be suspended but only with respect to the particular component of obligations
affected by the Force Majeure and only for the period during which the Force Majeure exists.
Force Majeure shall specifically not include strikes, work slow down, work stoppages or labor
disputes which are reasonably within the control of the Contractor.
City of Tukwila 51
Solid Waste Collection Contract, January 3, 2007
6.18 Illegal Provisions
At the discretion of the City, if any provision of this Contract shall be declared illegal, void, or
unenforceable, the other provisions shall not be affected, but shall remain in full force and effect.
6.19 Waiver
No waiver of any right or obligation of either party hereto shall be effective unless in writing,
specifying such waiver, executed by the party against whom such waiver is sought to be
enforced. A waiver by either party of any of its rights under this Contract on any occasion shall
not be a bar to the exercise of the same right on any subsequent occasion or of any other right at
any time.
6.20 Entirety
This Contract and the attachments attached hereto and incorporated herein by this reference
specifically Attachments A -D, represent the entire agreement of the City and the Contractor with
respect to the services to be provided under this Contract. No prior written or oral statement or
proposal shall alter any term or provision of this Contract.
6.21 Severability
If, for any reason, any part, term or provision of this Contract is held by a court of the United
States to be illegal, void, unenforceable, the validity of the remaining provisions shall not be
affected, and the rights and obligations of the parties shall be construed and enforced as if the
Contract did not contain the particular provision held to be invalid.
If is should appear that any provision hereof is in conflict with any statutory provision of the
State of Washington, said provisions, which may conflict therewith, shall be deemed inoperative
an null and void insofar as it may be in conflict therewith, and shall be deemed modified to
conform to such statutory provisions.
WITNESS THE EXECUTION HEREOF on the day and year first herein above written.
Rabanco Ltd. Dba. Allied Waste of Kent CITY OF TUKWILA
By B
Mayor
Attested:
City of Tukwila 52
Solid Waste Collection Contract, January 3, 2007
City Clerk
Approved as to Form:
By
City Attorney
f10
City of Tukwila 53
Solid Waste Collection Contract, January 3, 2007
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ATTACHMENT A -1 1
Residential Curbside Rates Other Services1
1 1 i I
I Pounds I 1
I per 1 Monthly I Collection 1 Total
Service Level 1 Can /Unit1 Disposal Feel Fee 1 Rate
1 1
Additional Charges: I I I
Distance Charge: 1 I 1.06 1 1.06
Drive in Over 125 ft 1 j 6.87 1 6.87
Extra Bag /Box/Units: 1 241 0.99 1 2.51 1 3.50
Occasional Yard Waste Per Pick -up: 1 1 1 5.92 1 5.92
Oversize Cans /Units: I I 1 3.57 1 3.57
Redeliver Charge: 1 i I 13.35 1 13.35
Retum Trip: I I 1 8.42 1 8.42
1 Can per Month Rent I 1 1 1 0.70
10 Gal. Mini Can Rent I 1 1 0.58
20 Gal. Mini Can Rent 1 1 1 0.58
32 Gal.. Can/Toter Rent 1 1 1 1 1.14
64 Gal. Toter Rent 1 1 i 1 1.44
96 Gal. Toter Rent 1 1 1 1 1.73
I I I
Occasional is defined as a non subscription customer. I 1
CPI Increase Effective 4.1.07
ATTACHMENT A -2
Residential Drop Box Services
I i I i
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1 per 1 Pick -up 1 Collection 1 Pick -up
Temporary Service I Can /Unit 1 Disposal Fee 1 Fee 1 Rate
10 YD 1 I 1 100.00
15 YD 1 1 1 100.00
20 YD 1 I 1 100.00
25 YD 1 1 100.00
30 YD 1 i 1 1 100.00
40 YD I i I 1 100.00
10 YD RENT /Day 1 2.57 1 2.57
12 YD RENT /Day 1 I 1 2.57 1 2.57
15 YD RENT /Day 1 1 1 2.57 1 2.57
20 YD RENT /Day 1 1 1 2.57 1 2.57
25 YD RENT /Day I 2.57 1 2.57
30 YD RENT /Day 1 1 1 4.03 1 4.03
40 YD RENT /Day I 1 4.30 1 4.30
I 1 1
Disposal Fee is passed on to customer at cost. 1
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ATTACHMENT B -1
Temporary Multifamily Rates (Includes Garbage, Recycling)
I I I I
I Pounds Per 1 Per Pick -up 1 Per
Temporary 1 per Pick -up 1 Collection Pick -up
Container 1 Can /Unit Disposal Feel Fee Rate
1 YD 1 125 5.37 1 8.53 1 13.90
1.5 YD 188 8.04 1 10.44 1 18.49
2 YD 1 250 10.73 1 13.10 1 23.82
3 YD 1 375 16.09 1 17.58 1 33.67
4 YD I 500 21.46 1 22.25 1 43.71
6 YD I 750 I 32.19 1 28.34 1 60.52
8 YD 1 1,000 1 42.91 1 35.70 1 78.62
10 YD 1 1 1 1 100.00
20 YD 1 1 1 1 100.00
25 YD 1 1 1 1 100.00
30 YD 1 1 1 100.00
40 YD 1 1 1 1 100.00
1 YD RENT /Day 1 1 1.14 1 1.14
1.5 YD RENT /Day 1 1 1.14 1 1.14
2 YD RENT /Day 1 1 1$ 1.14 1 1.14
3 YD RENT /Day 1 1 1$ 1.14 1$ 1.14
4 YD RENT /Day 1 1 1$ 1.14 1$ 1.14
6 YD RENT /Day 1 1 1$ 1.73 1$ 1.73
8 YD RENT /Day i 1 1$ 2.00 1$ 2.00
10 YD RENT /Day 1 1 1 2.57 j 2.57
12 YD RENT /Day 1 1 1 2.57 1 2.57
15 YD RENT /Day 1 1 I 2.57 1 2.57
20 YD RENT /Day 1 1 2.57 1 2.57
25 YD RENT /Day 1 1 2.57 1 2.57
30 YD RENT /Day 1 I 4.03 1 4.03
40 YD RENT /Day 1 1 4.30 1 4.30
32 Gallon Cart Will CaII 24 1 0.99 1 3.12 1 4.11
64 Gallon Cart Will CaII 45 1 1.98 1 3.27 1 5.25
96 Gallon Cart Will Call 68 1 2.97 1 4.14 1 7.11
1 1
Delivery 1- 8 Yard 1 1 1 1$ 29.53
Delivery 10 40 Yard 1 1 1 1 30.25
1 1
CPI Increase Effective 4.1.07 l
ATTACHMENT B -2 1 I
Multifamily Rates (Includes Garbage,
Recycling and Containers for
I 1
I Pounds I I I
per 1 1 Collection 1 Total
Service Level I Can /Unit 1 Disposal Fee 1 Fee 1 Rate
Bags 1 Each 1 0.99 1 1.55 1 2.54
Box I Each 1 0.99 1 1.55 1 2.54
Bulk ;Each I 5.36 I 7.93: 13.29
Bulk Minimum Fee 1 Each I 8.25 I 11.24 1 19.49
Cans I Each 1 0.99 1 1.55 1 2.54
Keys ;Each j I 1 5.73
Locking Device Each 1 1 22.91
Lock 1 Each 1 1 1 17.18
Mini Can 1 1 I 1 1.88
Mini Can Rental 1 1 1 0.46
Mini Can -Will Call 1 1 1 4.08
Mileage over 10 miles Drop Box :Each 1 1 1.79
Overtime 'Each 1 1 1 43.58
Overtime Minimum Fee 1 Each 1 1 174.30
Overhead Cans 1 Units 1 1 1 0.27
Plac 1 Each 1 1 31.09
Return Trip- Container 1 Each 1 1 1 11.34
Return Trip -Drop Box 1 Each j 1 22.84
Return Trip -Can 1 Each 1 8.42
Roll Charge !Each 1 1 1 2.53
Sanitize :Yard 1 1.23
Steps 1 Units 1 1 0.05
Sunken Can 'Each 1 1 1 0.27
Time Charge 'Each l 1 1 83.14
Time Charge Minimum Fee ;Each 1 41.58
32 Gallon Cart 1 Each I 0.99 1 1.55 1 2.54
64 Gallon Cart 'Each 1 1.98 1 1.55 j 3.53
96 Gallon Cart I Each 2.97 1 1.55 1 4.52
36 Gallon Cart Rent I Each 1 1 1 0.58
64 Gallon Cart Rent ;Each 1 1 j 1.73
96 Gallon Cart Rent :Each 1 I 1.73
36 Gallon Cart Will Call 1 Each 0.99 1 1.55 1 2.54
64 Gallon Cart Will Call Each 1 1.98 l 1.55 1 3.53
96 Gallon Cart Will Call I Each 1 2.97 1 1.55 1 4.52
Wash Per Yard 1 Each 1 1 i 2.13
Wash Minimum Fee 'Each 1 1 12.66
Extra Man 1 Each 1 1 1 36.16
Extra Yardage per yard 1 Each 1 I 1 14.08
Yard Minimum Fee Each 1, 1 1 20.68
ATTACHMENT B -3
Temporary Multifamily Rates (Includes Garbage, Recycling)
Pounds 1 Per 1 Per Pick -up 1 Per
Temporary 1 per 1 Pick -up Collection 1 Pick -up
Container I Can /Unit 1 Disposal Fee Fee 1 Rate
10 YD Drop Box 1 1 1 100.00 1 100.00
20 YD Drop Box 1 1 1 100.00 1 100.00
25 YD Drop Box 1 1 100.00 1 100.00
30 YD Drop Box j 1 1 100.00 1 100.00
40 YD Drop Box 1 I 1 100.00 1 100.00
10 YD RENT /Day 1 1 2.57 1 2.57
12 YD RENT /Day 1 j 1 2.57 1 2.57
15 YD RENT /Day 1 i 1 2.57 1 2.57
20 YD RENT /Day 1 1 i 2.57 1 2.57
25 YD RENT /Day 1 j 2.57 1 2.57
30 YD RENT /Day j 1 4.03 1 4.03
40 YD RENT /Day 1 1 4.30 1 4.30
Disposal Fee is passeed on to customer at cost.
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ATTACHMENT C -1
COMMERCIAL RATES (Includes Garbage)
1 I 1
Pounds Per 1 Per Pick -up 1 Per
per Pick -up 1 Collection 1 Pick -up
Temporary Service 1 Can /Unit Disposal Fee 1 Fee 1 Rate
1 YD 1 125 5.42 1 6.95 1 12.37
1.5YD 1 187.5 8.121$ 8.101$ 16.21
2 YD 1 250 10.83 1 9.89 1 20.72
3 YD 1 375 16.24 j 13.22 1 29.46
4 YD j 500 21.66 1 16.46 1 38.13
6 YD 1 750 32.49 1 20.03 1 52.52
8 YD 1 1000 43.31 1 25.02 1 68.33
10YD I 1 i 1$100.00
15 YD 1 I 1 1 100.00
20 YD 1 j 1 1 100.00
25 YD 1 1 1 1 100.00
30 YD i 1 1 1 100.00
40 YD I I 1 100.00
1 YD RENT /Day 1 1 1.16 1 1.16
1.5 YD RENT /Day j j i. 1.16 1 1.16
2 YD RENT /Day 1 j 1$ 1.16 1$ 1.16
3 YD RENT /Day j 1 1$ 1.16 1$ 1.16
4 YD RENT /Day 1 1 1$ 1.16 1$ 1.16
6 YD RENT /Day 1 1 1.74 1 1.74
8 YD RENT /Day 1 I 2.02 1 2.02
10 YD RENT /Day 1 1 1 2.59 1 2.59
12 YD RENT /Day 1 1 1 2.59 1 2.59 1
15 YD RENT /Day 1 1 2.59 1 2.59
20 YD RENT /Day 1 1 1 2.59 1 2.59
25 YD RENT /Day 1 1 1 2.59 1 2.59
30 YD RENT /Day 1 1 1 4.06 1 4.06
40 YD RENT /Day 1 1 I 4.34 1 4.34
j I i 1
Delivery 1- 8 Yard 1 1 1 1$ 30.64
Delivery 10 40 Yard I 1 1 1 31.38
Disposal Fee is passed on to customer at cost. 1 1
1 1 i 1
CPI Increase Effective 4.1.07
ATTACHMENT D
Bulky Items White Goods
I Rate
Per
Service Level 1 Item
Pick up by Appointment Non Freon 34.32
Pick up by Appointment w /Freon I 45.76
Next Day Pick -Up (includes freon items) j 45.76
*As stated in current collection agreement Section 2 -C