HomeMy WebLinkAbout10-094 - Mitel Business Systems Inc - City Wide Telephone System10-094
Council Approval 9/7/10
1. PURCHASE AND SALE.
(a). General. Mitel and Customer hereby agree to the purchase and sale
of hardware, including all parts and accessories incorporated therein
(Hardware"), and the licensing of the object code version of embedded
software and /or application software ("Software as detailed in a statement
of work ("SOW The Hardware and Software shall be collectively referred
to hereinafter as the "System." Mitel may substitute the System or any
component thereof with comparable new equipment that meets the
functional specifications of the SOW Customer agrees that its purchase
of the System is for its own use as an end -user (not for resale) and for
implementation at a site located in the United States. If the System
includes any third -party hardware or software product ("Third -Party
Product Customer must execute any supplemental terms and
conditions as a condition precedent to delivery of such Third -Party
Product.
MITEL BUSINESS SYSTEMS, INC
MASTER SALES AND SUPPORT AGREEMENT No. 090710CTUK
Standard Terms and Conditions
Mitel Business Systems, Inc., a Mitel company, with offices at 7300 West Boston Street, Chandler, Arizona, 85226 "Mitel and City of Tukwila, a
niunicioal corporation, with offices at 6200 Southcenter Boulevard. Tukwila. WA 98188 -2544 "Customer"), agree to this Master Sales and Support
Agreement "Agreement upon the following terms and conditions.
(b). Networked Systems. If any Mitel product purchased at reduced
pricing as part of a multiple -node MSDN or MSAN network is
subsequently removed from such network, the price of the product shall
be recomputed to a price based on a non networked configuration. Any
Mitel- branded switch that becomes part of the networked system but was
acquired by Customer prior to this Agreement will be covered under its
original warranty only Mitel may conduct from time to time an audit of
the network configuration with which the Customer will cooperate.
(c:) The effective date of this Agreement is 09/13/2010 "Effective Date
and will expire after three (3) years therefrom. The parties may extend or
renew this Agreement in writing prior to expiration.
2. DELIVERY, IMPLEMENTATION AND ACCEPTANCE.
(a). Ordering. Mitel will provide Customer with an SOW identifying the
System and components, the payment schedule, the site for delivery and
implementation of the System ("Site and the estimated date of Cutover
Cate (as defined below). Within the time allowed under the SOW,
Customer will issue to Mitel a written purchase order ("P O to authorize
the delivery and implementation of the System in accordance with the
SOW Each P O. must reference this Agreement and the related SOW,
indicating the requested date of delivery. Mitel will accept or reject the
P 0 within five (5) business days. If accepted, Mitel will deliver and
install the System FCA (Incoterms 2000) shipping point. Any changes to
the P 0 must be requested in writing to Mitel with a signed Change
Order Authorization prior to shipment. Mitel shall have sole discretion to
accept or reject the request and adjust the SOW prices and
implementation schedule accordingly
(b). Customer Oblioations. If necessary, Customer must provide written
authorization to permit Mitel to liaison with the communications service
provider to coordinate the ordering and scheduling of communications
services that interface directly with the System. Mitel cannot bind
Customer to such communications providers without Customer's prior
written approval. If during implementation Mitel isolates a conflict with a
hardware or software not supplied by Mitel, all time and material spent by
Mitel to correct such conflict will be charged to Customer on a time and
materials basis at Mitel's then prevailing rates provided Mitel has
Customer's prior approval to proceed with such corrections at such rates.
(c) Standard of Performance. All work provided hereunder will be
performed in a good and workmanlike manner consistent with standard
communications industry practice. Mitel may subcontract work required
under this Agreement, but will remain responsible for the wort, performed.
(d). Cutover Cutover shall be deemed to have occurred when the
S/stem is installed and performing in substantial compliance with the
manufacturer specifications. Minor omissions or variances that do not
materially affect the operation of the System shall not delay Cutover
(e). Acceptance. Within ten business (10) days following Cutover
"Acceptance Period Customer shall either return to Mitel a signed copy
of Miters "Acceptance Certificate" or, if Customer discovers any material
M tel Business Systems, Inc. MSSA (April, 2009) 1
nonconformity with the manufacturer specifications, provide Mitel written
notice setting forth the details of any such nonconformity Upon such
notice, the Acceptance Period will be tolled until Mitel either corrects the
problem or verifies that the nonconformity does not exist. If such
nonconformity exists, the Acceptance Period will begin anew upon
correction. If such nonconformity does not exist, then the Acceptance
Period will continue to run from Cutover. Customer agrees and
understands that failure to return a signed Acceptance Certificate or
provide a written notice of nonconformity within the required time shall
constitute unconditional acceptance of the System and implementation
work "Acceptance
3. SOFTWARE LICENSE.
(a) For all Software delivered under this Agreement, Customer is
hereby granted a personal, non transferable, non exclusive, paid -up
license to use the Software "License Upon termination of this License
for cause, Customer shall return to Mitel all Software and related
materials and any copies thereof Customer shall use the Software only
with the Hardware configuration specified in the SOW Customer is
granted no other right to use the intellectual property rights of Mitel or its
suppliers contained in the System except as expressly permitted under
this Agreement.
(b). Customer agrees that all Software shall be treated as copyrighted,
confidential property and a proprietary trade secret of Mitel or its
suppliers. Customer shall take all reasonable steps to hold the Software
in confidence for the benefit of Mitel or its suppliers. Customer shall not
provide or make the Software available to any person other than its
employees on a strict "need to know" basis and shall issue to such
employees adequate instructions to satisfy its obligations hereunder
(c). Customer shall not execute, use, copy, alter or modify the Software
or take any action inconsistent with the exclusive ownership interest of
Mitel or its suppliers. Customer shall not decompile, reverse assemble or
otherwise analyze or examine the Software or arty firmware
implementation of the Software for reverse engineering purposes.
Customer agrees to compensate Mitel and its suppliers fully for any
unauthorized use or misappropriation of Mitel's intellectual property
(d) Customer may not sublicense, sell, lease or otherwise transfer or
convey the Software, in whole or in part, without providing Mitel prior
written notice and a copy of the transferee's agreement to pay any
required relicensing fee and to adhere strictly to the terms and conditions
of this License in favor of Mitel or its suppliers.
(e). Customer may for a fee obtain major release versions of the
Software "Software Upgrades or update versions of a major release
("Software Updates (collectively referred to hereinafter as "Releases
when they are made generally available. All Releases are provided in
object code and are subject to the terms and conditions of this Section.
Releases that are intended to fix problems in the Software will be provided
to Customer at no charge so long as Customer is under a current Support
Plan. Customer shall not use or operate any feature or function of a
Release for which Customer has not obtained a License. If at any time
Mitel determines that the Customer is using unlicensed features, Mitel may
in its sole discretion either allow the Customer to pay for continued use of
those features or disable or remove the same.
(f). In the case of a multiple -node MSDN or MSAN network configuration,
Customer understands and agrees that any removal (physically or logically)
of a Hardware component of the networked system voids the License as to
the Hardware removed. Customer agrees to acquire a new License (at the
then current list price) for any Software necessary for Customer's use of the
removed Hardware.
(g) Customer's obligations under this License shall survive the
termination of the Agreement.
Copyright 2009 Mitel Business Systems, Inc.
4.1 SOFTWARE WARRANTY. During the term of the
manufacturer's warranty period, the Software media will be free from
defects in material and workmanship under normal use and the Software
(including any installed Release) will perform substantially in compliance
with the manufacturer's specifications. To the extent that any deficiency
in the material or workmanship prevents the Software from operating
substantially in accordance with the manufacturer's specifications, affects
service and prevents beneficial use of the System, Mitel will use
commercially reasonable efforts to correct the problem within a
reasonable period of time. If the problem cannot be corrected, Mitel will
in its sole discretion either replace the Software, install a new Release
when made generally available or return the System to a prior Release.
4.2. HARDWARE WARRANTY. During the term of the manufacturer's
warranty period, all Hardware components will be free from defects in
material and workmanship under normal use and will perform in
substantial compliance with the manufacturer's specifications. The
exclusive remedy and recourse for Customer under the Hardware
Warranty is for Mitel, at its election, to repair or replace the defective
parts. Mitel may utilize remanufactured certified parts that meet factory
specifications. Such replacement parts will be covered for the remainder
of the existing Hardware Warranty Any part removed shall become the
property of Mitel.
4.3 EXCEPTIONS TO WARRANTY.
(a) The Software and Hardware Warranties shall become void if one of
the following occurs:
(i) the System is not used properly in accordance with the
manufacturer's specifications and operating instructions cr otherwise is
abused, damaged, or negligently serviced or maintained by anyone other
than Mitel;
(ii) work is performed on the System by anyone not authorized
by Mitel;
(iii) the System is installed or used in combination or in assembly
with products that are either not approved by Mitel or not c)mpatible with
the System; or
(iv) Customer breaches a material term of this Agreement.
(IW). The Software and Hardware Warranties exclude Customer
supplied parts and expendable or personal use items such as batteries,
haadsets, paper, printer ribbons, cabling or non -Mitel telephone sets.
Labor, parts and materials are provided on a time and materials basis if
n )t included in a Support Plan.
(c) The Software and Hardware Warranties are predicated on Mitel
receiving timely written notice of any nonconformity with as much
specificity as is known and soon as Customer becomes aware of such
n inconformity, but in any event prior to the expiration of the relevant
warranty period. Mitel shall have the right to inspect and test the System
to determine, in its reasonable discretion, whether the nonconformity is
covered under the appli. able warranty
(d) THE SOFTWARE AND HARDWARE WARRANTIES ARE IN LIEU
OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR
IMPLIED, FROM MITEL, ITS PARENT OR ITS SUPPLIERS. THERE
ARE NO OTHER REPRESENTATIONS THAT EXTEND BEYOND THE
FACE OF THESE WARRANTIES. ALL OTHER WARRANTIES OR
CONDITIONS WHATSOEVER, INCLUDING THE WARRANTY OF
MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY EXCLUDED AND
DISCLAIMED MITEL DOES NOT WARRANT THAT THE OPERATION
OF THE SYSTEM WILL BE UNINTERRUPTED OR ERROR FREE.
5. SUPPORT SERVICES. Customer may purchase Support Services
fcr the System pursuant to a Support Agreement in the form attached as
Appendix A, which is subject to these terms and conditions.
6. PAYMENT. Customer shall pay all amounts due as stated in the
SOW net thirty (30) days from receipt of an invoice Payment Due
Date Customer shall pay any applicable taxes and governmentally
imposed fees arising from its purchase and use of the System and
Support Services under this Agreement, or provide a tax exemption
certificate prior to invoicing. The requirements of this Section are a
material provision of this Agreement. If payment is not received by the
Mitel Business Systems, Inc. MSSA (April, 2009)
Payment Due Date, Mitel may at its sole discretion (i) terminate this
Agreement and retain all sums paid after giving fifteen (15) days prior
written notice to cure and /or (ii) suspend delivery of any products or
performance of any service immediately without notice until such
payments are received by Mitel. Any amounts that remain unpaid by
Customer after the cure period will be subject to the lesser of two percent
(2 monthly interest rate or the maximum rate allowed by applicable
law
7. TITLE /RISK OF LOSS. Title and risk of loss to the Hardware shall
pass to Customer upon shipment. Title to the Software shall remain at all
times with Mitel or its suppliers.
8. SECURITY INTEREST. Customer hereby grants to Mitel a security
interest in the System and authorizes Mitel to file a U C C financing
statement Customer hereby grants to Mitel a personal property security
interest in the Equipment and authorizes Mitel as Customer's attorney -in-
fact to file any forms necessary in order to perfect a security interest in
the Equipment until Mitel has received full payment in order to perfect the
security interest until Mitel has received full payment.
9. TERMINATION. Either party may terminate this Agreement for its
convenience without liability upon thirty -(30) days prior written notice,
except that the terms hereof shall continue in full force and effect as it
pertains to any SOW or Support Services in progress. If either party is in
breach of a material provision of this Agreement ("Default then the non
defaulting party may suspend performance under this Agreement without
liability and, if the defaulting party has not cured the Default after thirty
(30) days written notice, immediately terminate this Agreement for cause.
A party shall be deemed in Default if a bankruptcy or insolvency
proceeding is filed by or against that party or if that party makes an
assignment for the benefit of its creditors. Any claim or suit arising under
or related to this Agreement must be brought within eighteen (18) months
from the date that the cause of action accrued.
10. INTELLECTUAL PROPERTY INDEMNIFICATION.
(a). Mitel shall at its expense indemnify and defend Customer from any
claim or action "Action filed against Customer to the extent that it is based
on a claim that the Hardware or Software infringes a valid U S. or Canadian
intellectual property right. Customer shall at its expense indemnify and
defend Mitel from any Action filed against Mitel to the extent that it is based
on a claim that Customer's design, integration, specification, instruction or
particular use infringes a valid U.S. or Canadian intellectual property right.
The indemnifying party shall pay resulting costs and damages finally
awarded or agreed to in a settlement, provided the indemnified party (i)
makes no admission of the alleged infringement; (ii) gives the indemnifying
party written notice of any Action filed or threatened as soon the party is
made aware, but not later than ten (10) days thereafter; (iii) gives the
indemnifying party sole authority and control of the defense of any Action
and all related settlement negotiations; and (iv) furnishes all information
and assistance necessary for the defense of the Action as reasonably
requested.
(b). In the event Customer is enjoined from use of the System as a result
of an Action or the System becomes the subject of an infringement claim,
Mitel may at its sole option and without further obligation either (i) procure
the Customer's right to continue using the System, (ii) replace or modify the
System to be non infringing and functionally equivalent or (iv) accept the
return of the System and refund the Purchase Price paid, less depreciation.
(c). Mitel, its affiliates, subsidiaries and related companies, and their
respective officers, directors, employees and agents (collectively "Mite)
shall have no liability for any Action, including contributory infringement
and inducement to infringe, that is based upon: (i) use or operation of the
System in combination with any product or services not provided by Mitel;
(ii) Customer's modification of the System; (iii) Customer's failure to
implement corrections or modifications provided by Mitel; or (iv) design,
integration, specification, instructicn or information provided by or on behalf
of the Customer or any third -party
(d). THE FOREGOING STATES THE ENTIRE LIABILITY OF EITHER
PARTY FOR ANY INFRINGEMENT OF INTELLECTUAL PROPERTY
RIGHTS COVERED UNDER THIS SECTION.
11. LIMITATION OF LIABILITY. EXCEPT FOR THE PROVISIONS
RELATED TO SOFTWARE LICENSE, LIABILITY FOR EITHER PARTY
SHALL BE LIMITED TO DIRECT DAMAGES ONLY NOT TO EXCEED
2 Copyright 2009, Mitel Business Systems, Inc.
THE AMOUNT PAYABLE TO MITEL UNDER THIS AGREEMENT IN
NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR
CONSEQUENTIAL OR SPECIAL DAMAGES ARISING FROM ANY
CLAIM OR ACTION BASED ON CONTRACT, TORT OR OTHER LEGAL
THEORY MITEL SHALL IN NO WAY BE LIABLE FOR ANY LOSS OF
DATA, INABILITY TO USE DATA, OR DAMAGE OR EXPENSE
ARISING FROM THE USE OR INABILITY TO USE THE SYSTEM
EITHER SEPARATELY OR IN COMBINATION WTH ANY OTHER
SYSTEM, WHETHER OR NOT MITEL HAS RECEIVED NOTICE OF
THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES SO THAT THE ABOVE MAY NOT
APPLY TO YOU
12. DISCLAIMERS MITEL DISCLAIMS ANY EXPRESS OR IMPLIED
WARRANTY OR CONDITION THAT THE SUPPORT SERVICES
FREVENT TOLL FRAUD, UNAUTHORIZED ACCESS, LOSS OR THEFT
CIF ELECTRONIC DATA, OR INVASION OF PRIVACY
(COLLECTIVELY, "FRAUDULENT ACTIVITY MITEL SHALL HAVE
NO LIABILITY TO CUSTOMER IN THE EVENT OF SUCH
FRAUDULENT ACTIVITY. CUSTOMER IS ADVISED THAT THE
OPERATION OF E -911 REQUIRE ACCURATE INFORMATION
CONTAINED IN CUSTOMER'S DATABASE, WHICH CUSTOMER IS
SOLELY RESPONSIBLE FOR CREATING AND MANAGING.
13. ASSIGNMENT. Customer shall not assign its rights or delegate its
obligations under this Agreement in whole or in part without Mitel's prior
viritten consent, which will not be unreasonably withheld.
11. EXTERNAL LISTENING, RECORDING AND MUS!C ON HOLD.
Customer shall have full responsibility for all negotiations and licensing
fees for performance rights relating to recorded or broadca: t music usage
or its access by the telephone systems. Customer is solely responsible
for ensuring that its use of recording and listening features contained in
the System does not violate any laws and regulations.
15. INTERCONNECTION WITH HOST SYSTEMS AND FOREIGN
ATTACHMENTS. Interconnection of the System to existing PBX or key
systems provided by others "Host Systems shall be made in
accordance with the manufacturer's specifications. Host Systems and
peripheral equipment provided by Customer or a third -party ("Foreign
Attachments may be interconnected with the System only if fully
c,mpatible with the System as determined by Mitel. Customer is
responsible for providing configuration information for the Host Systems
aid Foreign Attachments. Mitel is not responsible for any maintenance
of the Host Systems and Foreign Attachments or for any work required to
meet the interface specifications of the System.
16. FORCE MAJEURE. Neither party shall be held liable for a breach
of its obligations under this Agreement resulting from force majeure
events, such as debilitating forces of nature, acts of God, acts of
pvernments, acts or omissions of third parties, or other conditions
b'yond the reasonable control of the party that failed to perform. A party
that fails to perform for force majeure reasons shall deliver the
p =,rformance as soon as commercially practicable.
17. SEVERABILITY. In the event a provision contained herein is for
aiy reason be held to be unenforceable, such unenforceebility shall not
MITEL BUSINESS SYSTEMS, INC.
4 t-1/0
Signature D e
Frinted Name: Ross Sutherland
Title: Vice President. US Professional Services
(Must be Sales Director or Corporate Officer)
M :tel Business Systems, Inc. MSSA (April, 2009)
affect the validity of any other provision of this Agreement, and this
Agreement shall then be construed as if such unenforceable provision
had never been contained herein. The parties agree to work in good faith
to substitute the invalid provision with one that best achieves the original
intent of the parties.
18. CONFIDENTIALITY. Except as required by applicable law,
Customer acknowledges and agrees that this Agreement is proprietary to
Mitel, and Customer shall keep confidential the terms and conditions of
this Agreement, including any configuration and pricing information
contained in the SOW
19. EXPORT. Customer agrees not to export the System without prior
written consent of a Corporate Officer or Director of Mitel. If Mitel
consents, Customer agrees to comply with the Export Control Laws and
Import Control Laws of the United States and the destination country.
Customer is solely responsible for any applicable regulations,
compatibility and homologation requirements of the import country
20. APPLICABLE LAW. This Agreement shall be interpreted under
the laws of the State of Washington, exclusive of its conflict of laws
provisions. Venue shall be in King County
21. ENTIRE AGREEMENT. This Agreement, together with any
appendices or attachments referenced herein, expresses the entire
agreement of the parties and supersedes any prior agreement or
negotiation between the parties. There is no other understanding,
agreement or representation, including any requests for proposal of
Customer and responses of Mitel, that in any way limits, extends, defines
or relates to this Agreement. Any terms or conditions of a P 0 or other
document that purports to add, delete or otherwise amend this
Agreement shall be null and vo;d. In the event of any conflict between
the terms of this Agreement, any SOW, P 0 or Work Authorization,
precedence will follow in that order Customer acknowledges and agrees
that this document, which includes the appendices attached hereto, is
intended to contain only the Standard Terms and Conditions of Mitel's
Master Sales and Support Agreement in effect on the Effective Date.
Any material deviations therefrom are null and void unless approved as to
form below by a Legal Officer or Corporate Secretary of Mitel.
22. NOTICES. All notices and communications between Customer and
Mitel pertaining to this Agreement shall be addressed to Customer and
Mitel as follows:
To Customer
City of Tukwila 611 Civik
6200 Southcenter Boulevard
Tukwila. WA 98188 -2544
To Mitel:
Vice- President of Sales
7300 West Boston Street
Chandler, Arizona, 85226
with a copy to.
with a copy to:
Legal Counsel
7300 West Boston Street
Chandler, Arizona, 85226
Either party may change its address by giving written notice.
City of Tukwila
Signature
Printed Name: ,A(.0 J...t& (et\
Title: Cttih\ Aol_aun t S r &-h r
q -t 7 ID
Date
3 Copyright 2009, Mitel Business Systems, Inc.
APPENDIX A
SUPPORT AGREEMENT
The Support Services detailed in the Support Plan are provided pursuant to the terms of the above Master Sales and Support Agreement and the
following supplemental terms and conditions.
1. SUPPORT SERVICES. The initial term of this Agreement is twelve
(12) months from the Effective Date. Thereafter, this Agreement will
automatically renew for additional twelve -(12) month periods "Renewal
Term Either party may terminate this Agreement during the Renewal
Term upon thirty -(30) days prior written notice.
(b) Customer will receive support services (Support Services as set
forth in a Support Plan referencing this Agreement. Each Support Plan
will automatically renew for additional twelve (12) -month periods unless
either party provides written notice thirty (30) days prior to expiration. No
renewal shall be effective unless Customer has installed the current
release version of the embedded software minus 2 and (if applicable)
Customer maintains application software at release levels currently
supported by Mitel. Customer may increase the level of Support Services
at the beginning of a month. Prices for the additional services will be pro-
rated. Any decrease in the level of services must be made at the
beginning of a Renewal Term. The prices for the Support Services may
be. adjusted to reflect changes to the System. Mitel will provide notice of
any change in prices forty -five (45) days prior to any Renewal Term. All
Support Services are limited to the Site listed on the appended Support
Plan.
2. DEFINITION OF MAJOR AND MINOR FAILURES.
(a). A Major System Failure for a PBX or ICP System is defined as one
of the following: a complete system failure; tie -line group service outage;
n•ajor system alarm; failure of an entire trunk croup; more than twenty
percent (20 of stations totally inoperative; attendant position failure;
inability to receive incoming calls; inability to call outside of the facility; or
system failure that substantially interferes with the Customer's normal use
of the System. A Major System Failure for voice processing System is
defined as one of the following: an inability to access system through the
system manager terminal or through at least seventy-five percent (75
of all telephone ports; inability to access one or more disk drives that
store messages or data; loss of system integration; continual system
restarts; unscheduled total system outage; reboot failure; or inability of
the System to collect CDR data (if applicable). All other failures shall be
deemed a Minor System Failure.
(b) A Major Application Failure for an application software is defined as a
complete inability to use the application software, application crash or
Icss of data that significantly interferes with Customer's access to or use
o` the application software. All other failures shall be deemed a Minor
Application Failure.
1 APPLICATION SOFTWARE SUPPORT. Support for applications
software listed in the Support Plan includes remote or onsite diagnosis
and troubleshooting of Major and Minor Application Failures. Mitel will
uy.le commercially reasonable efforts to restore the application software to
substantial compliance with the manufacturer's specifications, including
the following: developing work- around directions; updating application
software documentation; and updating software, which includes
maintenance fixes. Mitel will replace any software media or
documentation that is defective in material or workmanship. Support for
application software does not include (i) remedies for cosmetic software
b•Jgs that do not cause the application software to materially deviate from
tte manufacturer's specifications or (ii) application software upgrades
(which include additional application enhancements and functionality
beyond Software Updates or maintenance fixes) unless Mitel determines
that an upgrade is necessary to resolve the Application Failure.
4. PROACTIVE REMOTE MONITORING AND REMOTE SUPPORT.
Customer must provide the appropriate dedicated central cffice business
litre (1mb /1FL) and associated dial -in phone number and system
passwords /access codes to receive proactive remote monitoring and /or
remote support (if speci.;ed in the attached Support Plan) if the System is
MASTER SALES AND SERVICE AGREEMENT No. 090710CTUK
capable of supporting such remote monitoring or remote diagnostic
capabilities. Mitel shall not be responsible for proactive remote
monitoring or remote support in the event that Customer changes the
dial -in phone number, disconnects the System from the 1 mb /1 FL central
office business line or changes system access codes until Customer
notifies Mitel of the changed dial -in number or access code, or re-
connects the System to the 1 mb /1f central office business line, as the
case may be.
5. EXCLUSIONS. Mitel shall have no responsibility for
troubleshooting or correcting any problems arising from the following (i)
Customer failure to maintain the embedded software at not less than the
current release minus 2; (ii) power surges or dirty power not caused by
Mitel; (iii) accidents, negligence or misconduct not caused by Mitel; (iv)
work not performed or authorized by Mitel; (v) Customer data entry or
Customer database backup; (vi) hardware or software not supplied by
Mitel; (vii) Customer failure to maintain the environmental or electrical
conditions according to manufacturer's specifications; (viii) host systems;
and (ix) the LAN/WAN. Mitel's sole obligation or support of application
software that is based on software code or features or functionality or for
repair or replacement of System parts that have been manufacturer
discontinued is to work in good faith with the manufacturer to obtain
repairs, replacement parts, or devise custom software fixes, patches or
work arounds for which Customer shall be responsible to pay
6. SUPPLEMENTAL SERVICES. All supplemental services will be
performed under a Work Authorization subject to this Agreement, which
shall take precedence over any purchase order or work authorization. If
any supplemental work service are subsequently added to the Support
Plan, the price will be adjusted accordingly Any product or material
provided in connection with the Support Services is provided as is" and
subject to all terms and conditions applicable for the product or material.
The following are supplemental services that will be provided at Mitel's
then prevailing time and materials rates, including the following:
(a). communicating and cooperating with communications service
provider(s) on behalf of Customer "Liaison Service to correct any
problems caused by any source other than the System, once a system
failure has been determined to result from a source other than the System;
(b). troubleshooting and correcting any problems or conflicts related to
a Customer supplied PC;
(c). technician on -site service (including travel to and from the Site) to
re- establish remote access that was disconnected or disabled by anyone
other than Mitel or its authorized agent.
(d). installing software Updates or Upgrades,
(e) moves, adds and changes (MAC);
(f). consultation on application capabilities, administration,
configuration, proper usage of application software, custom
programming, documentation, training or other services that are not
related to resolving a Major or Minor Application Failure;
(g) any other work not specifically provided for in the above Support
Plan.
7. NON SOLICITATION. Customer acknowledges and agrees that
while this Agreement is in effect and for the period of 1 (one) year
thereafter, it shall not directly or indirectly, in any manner whatsoever
contact any employee of Mitel or any other individual providing services
on behalf of Mitel for the purpose of soliciting employment of that
individual.
Customer Signature:
Printed Name: ye_ net r
Date: leuryv Y ti 2 ]b
M tel Business Systems, Inc. MSSA (April, 2009) 4 Copyright 2009, Mitel Business Systems, Inc.
MITEL
IVIiSery ce solutions
MITEL.
Statement of Work
it's about YOU
Prepared for: City of Tukwila
Prepared by: David Budke Murray Van
Dyke
Date: September 13, 2010
Agreement Master Sales and Support
Agreement 090710CTUK
SOW 76747- 1283281059
Version Number: v1
Page 1
op Q,rtnco74-)
Statement of Work
10 -094
Council Approval 9/7/10
9/14/2010
Contact Information
END USER
Company Name:
Address:
Primary Contact Name Title:
Phone Number
PROVIDER OF SERVICES
Company Name. Mitel Business Systems, Inc.
Address: 7300 West Boston Street, Chandler, AZ, 85226
Primary Contact Name Title: Paul Flood
Phone Number: 602 -302 -8900 E -mail: paul_flood @mitel.com
PROJECT MANAGER
Project Manager Name: TBD
Phone Number: 800 -395 -9866
About this Statement of Work
City of Tukwila
6200 Southcenter Boulevard, Tukwila, Washington, 98188 -2544
Mary Miotke
(206) 433 -7150 E -mail: mmiotke @ci.tukwila.wa.us
E -mail: TBD
Statement of Work
This Statement of Work (SOW) outlines tha services and deliverables that Mitel Business Systems, Inc. (hereafter
referred to as Mitel Business Systems, Inc.) will provide to City of Tukwila (hereafter referred to as City of Tukwila)
when implementing the product(s) as detailed below. In addition, this SOW outlines the roles and responsibilities of
Mitel Business Systems, Inc. and City of Tukwila during the implementation and the key dependencies upon which
this SOW is based.
During the implementation process, Mitel Business Systems, Inc. will work closely with City of Tukwila on a
consultative basis to optimize the success of the implementation. Any requested changes to this SOW will be
accommodated according to the change management process outlined below.
Provision of the services and deliverables in this SOW is designed to properly configure the product(s) according to
manufacturer specifications. In addition, all work performed under this SOW will comply with manufacturer
recommended implementation procedures.
Description of Services and Deliverables
Outlined below is a complete description of all services that will be provided by Mitel Business Systems, Inc. Mitel
Networks certified engineers will perform all work according to Mitel Networks implementation procedures and
guidelines. Prior to the completion of work, Mitel Business Systems, Inc. will perform Mitel Networks standard test
procedures to confirm operability of equipment according to manufacturer published specifications.
Mitel Software Implementation
Design, program and test the appropriate Networking Applications, PBX /ICP Applications and /or Software
MITEL it's about YOU Page 2 9/14/2010
Options as purchased
City of Tukwila to provide all application specific information as required
3300 ICP Base System Implementation
Unpack, assemble and position equipment rack(s); mount rack(s) to floor; install shelves and power bars
Position and build Main Distribution Frame (MDF) according to configuration and prepare for switch wire -out;
locate Network Service Provider demarcation point for wire -out; mount connecting blocks and run 25 -pair cables;
punch down, designate and cross connect cables
Mount the 3300 ICP Controller in the 19 -inch rack (if applicable); connect City of Tukwila provided AC power to
the 3300 ICP Controller; configure controller with IP addresses provided by the City of Tukwila complete
connections to ASUs and NSUs (and SX -2000 LIGHT Peripheral Nodes if applicable), after programming is
complete, connect the 3300 ICP Controller to the LAN via a cross -over Ethernet LAN cable
o Install optional IP Paging Unit; connect to City of Tukwila provided paging system; configure device
Mount optional 3300 ICP In -Line Power Unit in the 19 -inch rack or shelf mount the unit (whichever is applicable);
power up unit
Prepare telephone designations based on device licenses and Design Plan purchased
Cross- connect and /or patch all desktop devices as detailed in Schedule of Equipment and Services
3300 ICP Design Plan 1
1 two -hour design meeting with City of Tukwila designated contact for database collection
o Design and program system level forms; enter station data as defined by City of Tukwila
Up to 2 defined Classes of Service (COS)
1 standard COS for each of: console, modem /fax, voicemail and voicemail messaging ports
Up to 2 defined Classes of Restriction (COR)
All stations will be call rerouted to a single answer point such as voice mail
o Up to 10 defined Pick Up Groups
Up to 2 defined Hunt Groups
Multiline sets include prime line only
City of Tukwila must complete the StationNoice Mailbox Information Design Forms as explained during the design
meeting.
3300 ICP ASU
o Mount the 3300 ICP ASU in the 19 -inch rack (if applicable), connect the Category 5 cable c/w RJ -45 connector to
the CIM port on the 3300 ICP ASU and a spare CIM port on the 3300 ICP Controller; connect 25 -pair amphenol
cable from ASU to MDF
Power up the 3300 ICP ASU, the 3300 ICP Controller will detect the 3300 ICP ASU, and the application software
will download and start immediately; complete programming
Cross connect ports to station cable, MOH source, paging system or Network Service Provider demarcation as
applicable
NuPoint Messenger Base System Implementation
Install NuPoint Messenger (NPM) server on 19" rack(s) or other mounting apparatus, commission and complete
system level programming
Integrate to Mitel or OEM PBX via integration hardware and software (refer to integration option(s) specified)
Install and cross connect 25pr cable(s) for wire -out of the NPM server ports to the Main Distribution Frame (MDF)
NuPoint Messenger Integrations
o Program existing Mitel PBX /ICP for appropriate integration to NuPoint Messenger server (where applicable)
Program NuPoint Messenger for integration to existing PBX (where applicable)
ITN
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Statement of Work
MITEL it's about YOU Page 3 9/14/2010
If existing PBX is non Mitel, City of Tukwila responsible for OEM equipment vendor coordination
NuPoint Messenger Design Plan 1
1 two -hour design meeting with City of Tukwila designated contact for database collection
Design and program system and mailboxes as defined by City of Tukwila
Up to 2 defined Feature Classes of Service (user mailboxes)
Up to 2 defined Limits Classes of Service (user mailboxes)
Mailboxes will have the same dial 0 location
Statement of Work
City of Tukwila must complete the Station/Voice Mailbox Information Design Forms as explained during the design
meeting
NuPoint Messenger Applications
o NuPoint Messenger Applications will be configured, designed and programmed according to the optional features
and specific quantities identified in the Schedule of Equipment and Services
If any customized Applications are required (such as complex tree applications, rotational mailboxes, etc.) a
needs analysis must be performed with the City of Tukwila in order for Mitel to provide an additional quote for the
appropriate services
Live Business Gateway
Mitel will provide the Live Business Gateway to enable Customer to integrate Microsoft Office Communication Server
(OCS) to the Mitel 3300 ICP. This gateway shall allow users to process calls on a Mitel physical endpoint or on the
OCS soft phone and pass presence information to be displayed within the OCS client. The configuration and
programming of the Microsoft OCS applicaton is the responsibility of the Customer To this end, listed below are the
items that Mitel is responsible to complete. Any and all items not listed below are the responsibility of the customer.
Mitel Responsibilities
Ensure the MiTAI/TAPI Computer Integration Configuraticn Option is enabled on the Mitel 3300 ICP
Program the Live Business Gateway Userne me and Password.
Ensure the Class of Service for each phone controller /monitored by Microsoft Communicator has both HCI /CTI/TAPI
Call Control Allowed and HCI /CTUTAPI Monitor Allowed.
Verify the operating system on the Live Business Gateway is either Microsoft Windows 2003 Server Edition or
Microsoft Windows 2000 Server Edition (SP•4), or Mitel Standard Linux (MSL).
Verify that the IP Networks have been setup so that it is possible to communicate between all of the components
(OCS, LBG, PC's, and Active Directory Server).
Ensure an Application Record is setup and available on the Mitel Application Management Center Server (AMC)
Install Net Framework 2.0 on Live Business Gateway Server.
Download and install the Live Business Gateway Server Software.
Assign a Customer provided IP Address.
Assign a Customer provided SIP URI via the following format sip• <PBX Name <LBG Name <FQDN
Program the Mitel Live Business Gateway u:;ername and password established in step 2.
Program the Mitel automatic route selection (ARS) leading digit.
If the Active Directory resides on a separate domain Mitel will program the FQDN of the server that contains the
MITEL It's about VO U Page 4 9/14/2010
Active Directory with which the Live Business Gateway will communicate. Enter the user name and password that the
Live Business Gateway to access the Active Directory
Enter the Mitel Application Record ID and update the license through the AMC via the Internet.
In order for the Microsoft Office Communication Server to be able to monitor or use the Mitel phones it must have
changes made to the Registry Live Communication Server installed. Copy the Registration setting file (EnablePbxlnt)
from the Live Business Gateway to a portable storage device.
Provide the Customer with the portable storage device and assist them in copying the EnablePbxlnt file to the Office
Communication Server and running the EnablePbxlnt file.
The following changes will be made to the Office Communication Server's Registry key
[HKEY_LOCAL_MACH I NE \SOFTWARE Policies \Microsoft\Communicator]:
EnableConferenceingServiced dword
"EnablePC2Phone dword:00000001
EnablePhoneControl dword
Remote Access Device
Install and configure remote access device
Connect remote access device to PBX /iCP
Connect remote access device to City of Tukwila supplied telephone line, test
Tone and Test
Tone station end of the existing station cable, identify and label in the communications room for cross connection
purposes
Create detailed cable plan record of MDF only (PBX to distribution cable pair)
Set Placement
All desktop devices will be unpacked, placed, labeled and connected as per City of Tukwila provided floor plan
and tested during City of Tukwila regular business hours unless an "overtime" option is purchased
Desktop devices include IP telephones and appliances, analogue and digital telephone sets, Superconsole 1000,
digital datasets, conference units and PKMs
Remote Teleworker
Install configure Mitel Networks application on customer- supplied server
O Enable Teleworker licenses on the server
Remote Teleworker
Install and Enable additional Remote Teleworker licenses on customer supplied server
Statement of Work
5550 IP Console
IP console application software will be installed on the City of Tukwila provided PC
City of Tukwila will ensure the PC meets the published hardware and software specifications and is ready for
installation of application software prior to Mitel commencing implementation
Telephone Training
Provides each telephone user with instruction on the basic features and functionality of his /her assigned Mitel
desktop device type
Only one (1) device type is covered per class
MITEL it's about YOU Page 5 9/14/2010
Training takes place prior to cut -over
Attendant Console Training
Provides each Attendant with instruction on the basic features and functionality of his /her assigned Mitel console
type
Only one (1) console type is covered per class
O Training takes place prior to cut -over
Voicemail Training
Provides each user with instruction on the basic features and functionality of his /her assigned voice mailbox type
Training takes place prior to cut -over
Voice Messaging System Administrator Overview
Provides each Administrator with a basic understanding of the voice messaging system configuration, mailbox
maintenance procedures and basic report generation
Overview takes place immediately following cut -over
Note' this is an overview session only and is not equivalent to manufacturer certification.
PBX/ICP System Administrator Overview
Provides each Administrator with a basic understanding of the Mitel Networks PBX/ICP system configuration and
basic programming procedures
Overview takes place following cut -over
Note: this is an overview session only and is not equivalent to Mitel Networks certification.
Implementation
Statement of Work
Scheduling
Mitel Business Systems, Inc. will schedule this project upon acceptance of this SOW and receipt of a purchase order
for the services defined herein. Mitel Business Systems, Inc. resources will be assigned and scheduled based on
availability, provided that City of Tukwila is located within continental U.S. (the 48 contiguous states) and Canada and
is within a 60- minute drive time from a Mitel Business Systems, Inc. local Operations Center Additional charges,
outlined in the Schedule of Equipment and Services, apply when City of Tukwila is located outside these areas. A
kick -off meeting will be held with the implementation team and City of Tukwila designated representatives. During
this meeting critical implementation milestones will be discussed and agreed upon Assigned Project Manager is
responsible for maintaining the master project schedule.
Performance of Work
Mitel Business Systems, Inc. will install the proposed product solution as listed in the Schedule of Equipment and
Services below. Implementation services will be performed in a good and workmanlike manner consistent with
manufacturer published specifications and practices.
Cut Over
Implementation by Mitel Business Systems, Inc. shall include one (1) single continuous phase, unless a "multi
phased" implementation (purchasable option) is requested by City of Tukwila. In the event a multi phased cutover is
requested, additional charges will apply. All implementation activities up to the evening cf cutover will be performed
during regular business hours (8 a.m. to 5 p.m. local time at the Site).
Removal of Existing Equipment and Infrastructure
Removal, dicposal and cleanup of all existing cable, telephony and associated equipment (e.g., power supplies, racks,
blocks, etc.) are not included. Removal of existing equipment and infrastructure will require a separate quote, which
MITEL it's about YOU Page 6 9/14/2010
can be provided at the customer's request.
Schedule of Equipment and Services
Currency USD
Partner MIJI (0000114562)
Quote Ref 76747 1283281059
Report 8/31 /10 5 45 PM
Created
Quote 8/26/10 8:33 AM
Created
Locked
Sales David Budke Murray Van Dyke
Person
Company City of Tukwila
Contact Mary Miotke
Address 1 6200 Southcenter Boulevard
City Tukwila
Town
State Washington
Province
County
Post/ZIP 98188 -2544
Code
Telephone (206) 433 -7150
E -Mail mmiotke @ci.tukwila.wa.us
Address
Parts Report Customer pricing
Invoice Address
City of Tukwila Solution Design NJPA Pricing
Part Description Qty List Ext. List Disc Price
Desktop Devices IP Phones and Periphera;s
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Statement of Work
Ext Price
Oaisys Voice Documentation 20 IP Phone
901.2734 OAISYS RECORDING 1 5,500.00 5,500 00 16 4,620.00 4,620 00
999.2703 4 Years Diamond Support 4 450.00 1,800.00 16 378 00 1,512.00
List Price 7,300.00
Discount 1,168.00
Total 6,132.00
MCD 4.1 on 3300 6200 Southcenter Blvd
Part Description Qty List Ext. List Disc Price Ext Price
MCD /3300 Core Hardware and Software
50005084 MXe AC POWER SUPPLY 1 500.00 500 00 41 295 00 295 00
50005086 MXe RAID SUB SYSTEM 1 2,500.00 2,500.00 40 56 1,486.06 1,486.06
50005160 T1/E1 COMBO MMC II 3 1,000.00 3,000.00 40.56 594.43 1,783.29
50005686 3300 MXe 80G PATA HDD 2PK 1 240.00 240.00 0.00 240.00 240.00
50006211 3300 MXe II Controller 1 3,000.00 3,000.00 41 1,770.00 1,770 00
50006271 PWR CRD C13 10A 125V PLUG 2 15.00 30.00 41 8.85 17.70
54004973 MCD Enterprise PBX Software 1 3,000.00 3,000.00 40.56 1,783.20 1,783.20
MCD Solution Licenses
54000297 MCD Mailbox license 10 32.70 327.00 40.58 19.43 194.30
54000303 MCD Network Link License 2 1,500.00 3,000.00 40.56 891.64 1,783.28
54004975 MCD Enterprise License 161 180.00 28,980.00 40.56 107 00 17,227 00
54005066 Enterprise Dynamic Extension 129 205.00 26,445 00 40.56 121.85 15,718.65
MITEL it's about YOU Page 7 9/14/2010
50004197 Line Interface Module 12 169.00 2,028.00 40 55 100.46 1,205.52
50004459 IP Conference Saucer 8 500.00 4,000.00 40.56 375.00 2,377.60
50005321 IP Conference Module 8 150.00 1,200.00 40.56 89.16 713.28
50005711 Cordless Handset with Module 5 295.00 1,475.00 41 174 05 870.25
50005712 Cordless Headset with Module 12 425.00 5,100.00 41 250.75 3,009 00
50005804 5330 IP Phone 127 370.00 46,990.00 50 185 00 23,495.00
Network and Systems Management
51008940 Management Access Point 1 1,600.00 1,600.00 41 944.00 944.00
Professional Services Implementation
53002761 Implementation 3300 and apps 89 120.00 10,680.00 15 102.00 9,078 00
53002806 Project Coordination Branch 7 120.00 840.00 15 102.00 714 00
Support Services
53000461 Year 1 8x5 Support Agreement 1 1.00 8,480.00 0 00 1.00 8,480.00
Training
53002804 End User Training(SP) Branch 18 120.00 2,160.00 15 102.00 1,836 00
Assurance Software Assurance for 48 Additional Months 3,521 12
List Price 165,064.12
Discount 65,899 47
Discount 10,848.86
Total 88,315.79
MCD 4.1 on 3300 6300 Southcenter Blvd
Part Description Qty List Ext. List Disc Price Ext Price
MCD /3300 Core Hardware and Software
50003560 DUAL T1 /E1 TRUNK MMC 2 1,500.00 3,000.00 40 56 891 64 1,783.28
50005084 MXe AC POWER SUPPLY 1 500.00 500.00 41 295.00 295 00
50005086 MXe RAID SUB-SYSTEM 1 2,500.00 2,50000 40.56 1,486.06 1,48606
50005105 Analog Service Unit II 1 700.00 700.00 40.56 416.10 416.10
50005686 3300 MXe 80G PATA HDD 2F'K 1 240.00 240.00 0.00 240.00 240.00
50005731 24 port ONS card 2 860.00 1,720 00 40.56 511.21 1,022.42
50006211 3300 MXe II Controller 1 3,000.00 3,000.00 41 1,770 00 1,770 00
50006271 PWR CRD C13 10A 125V PLUG 3 15.00 45.00 41 8 85 26.55
54002701 MCD ONS license (48 Total) 36 75 00 2,700 00 40.56 44.58 1,604.88
54004973 MCD Enterprise PBX Software 1 3,000.00 3,000 00 40.56 1,783.2 1,783.20
MCD Solution Licenses
54000297 MCD Mailbox license
54000303 MCD Network Link License
54004975 MCD Enterprise License
54005066 Enterprise Dynamic Extension
Attendant Console
50003071 5550 IP CONSOLE
Desktop Devices IP Phones
50005804 5330 IP Phone
CaII Accounting
51008017 Call Accounting 1 to 500 Ext
Equipment
51003344
AT1503EV
Professional Services Implementation
53000245 Implementation
'VI
14.1
MITEL
3300 ICP PATCH PANEL
Blue 3 Ft
it's about YOU
Statement of Work
10 32.70 327.00 40.58 19.43 194.30
2 1,500.00 3,000 00 40.5E 891 64 1,783.28
141 180 00 25,380.00 40 56 107 00 15,087 00
157 205.00 32,185.00 40.56 121.85 19,130.45
1 2,500.00 2,500.00 40 56 1,486 06 1,486.06
156 370.00 57,720.00 50 185 00 28,860 00
1 4,900 00 4,900.00 40 56 2,912.56 2,912.56
2 330 00 660 00 40.56 196.15 392.30
1 2.35 2.35 15 2.00 2.00
4 167.00 668.00 14.3E 143.01 572.04
Page 8 9/14/2010
Statement of Work
53002761 Installation 3300 and apps 110 120 00 13,200.00 15 102.00 11,220.00
53002806 Project Coordination Branch 8 120.00 960.00 15 102.00 816 00
Support Services
53000461 Year 1 8x5 Support Agreement 1 1 00 9,166.00 0.00 1.00 9,166 00
Training
53002804 End User Training Branch 26 120.00 3,120 00 15 102.00 2,652.00
FaxFinder
903 1004 8 port FaxFinder 1 4,449 00 4,449 00 16 3,737.1 3,737 16
Assurance Software Assurance for 48 Additional Months 3,951.23
List Price 186,290 58
Discount 73,900 71
Total 112,389.87
Live Business Gateway rel. 3.1 MSFT OCS Integration
Part Description Qty List Ext. List Disc Price Ext. Price
Live Business Gateway (LBG)
54002210 Live Business Gateway 10 User 24 80.00 1,920 00 40 56 47 55 1,141.20
54002580 LBG Windows Version 1 2,000.00 2,000.00 40.56 1,188.85 1,188.85
HP ProLiant
907 0147 DL320 G6 E5502 4HDD SATA 1 1,369 00 1,369.00 15 1,163.65 1,163 65
Professional Services Implementation
53002761 Implementation 3300 and apps 14 120 00 1,680.00 15 102.00 1,428.00
53002806 Project Coordination Branch 3 120.00 360.00 15 102.00 306 00
Support Services
53000461 Year 1 8x5 Support Agreement 1 447.00 447.00 0.00 1.00 447.00
HP ProLiant NBD Support
906 6030 HP NBD 4 YR Support 1 274.00 274.00 15 232.90 232.90
List Price 8,050 00
Discount 2,142.40
Total 5,907.60
Mitel Applications Suite (MAS) NuPoint UM and Mitel Border Gateway (MBG)
Part Description Qty List Ext. List Disc Price Ext Price
Mitel Border Gateway (MBG)
54004573 MBG TeleWorker 10 User 1 1,100.00 1,100.00 40.56 653.87 653.87
54004575 MBG TeleWorker 50 User 1 4,750.00 4,750.00 40.56 2,823.52 2,823.52
NuPoint Unified Messaging
54001622 IP Integration Option 1 1,800.00 1,800.00 40.56 1,069.97 1,069.97
54001627 IP- Record -a -Call 1 0.00 0 00 0 00 0 00 0 00
54003580 Audio and Web Conf (10 port) 7 500.00 3,500.00 40 56 297.21 2,080 47
54004052 NuPoint Advanced UM 10 Users 2 550 00 1,100.00 40.56 326 93 653.86
54004222 NuPcint Advanced UM 1 User 1 60.00 60 00 40 55 35.67 35 67
54004223 NuPoint Advanced UM 50 Usrrrs 6 2,500.00 15,000.00 40.56 1,486.06 8,916.36
54004762 Mailbox(1 User) 1 40.00 40.00 40.56 23.78 23.78
54004763 Mailbox(10USER) 3 350.00 1,050.00 40.56 208.05 62415
54004766 Mailbox(250USER) 1 6,250.00 6,250.00 40 56 3,715.16 3,715 16
54005001 MAS SOFTWARE BASE 1 1,995 00 1,995.00 40.56 1,185 88 1,185.88
MITEL it's about YOU Page 9 9/14/2010
Statement of Work
Professional Services Implementation
53002761 Implementation 3300 and apps 33 120.00 3,960 00 15 102.00 3,366.00
53002806 Project Coordination Branch 4 120.00 480.00 15 102.00 408.00
Support Services
53000461 Year 1 8x5 Support Agreement 1 1.00 4,178 00 0.00 1 00 4,178.00
Training
53002804 End User Training(SP) Branch 31 120 00 3,720.00 15 102.00 3,162.00
HP ProLiant Servers
519567- HP ProLiant DL360 2 3,727.00 7,454 00 15 3,167 95 6,335 90
UA007E HP NBD 4 Year Support 2 568.00 1,136 00 15 482.80 965 60
Assurance Software Assurance for 48 Additional Months 3,705 79
List Price 67,559 79
Discount 23,655 81
Total 43,903.98
Grand Total
Total List 434,264.49
Discounts 167,388.79
Discounts 10,848.86
Total 256.026.84
Site Preparation: 3300 ICP
The successful implementation of the proposed equipment is dependent on the assumptions and expectations of the
site preparation activities listed below. This Statement of Work assumes that City of Tukwila will undertake site
preparations and meet network specifications as detailed below, and that the manufacturer's published environmental
specifications will be met prior to the scheduled start of implementation. Mitel Business Systems, Inc. may, at the
request of City of Tukwila, provide many of these site preparation services. in this case, Mitel Business Systems, Inc.
will document the requested change in the scope of work, and if applicable, any impact on the implementation
schedule and /or pricing.
Site preparation activities include the following:
Mitel Business Systems, Inc. will receive a detailed topology diagram that includes the internetworking of
equipment and clients /servers that will be impacted by the implementation of the 3300 ICP
City of Tukwila will work with Mitel Business Systems, Inc. to identify the location of the equipment to be placed in
the communications room. Sufficient space will be provided for the physical installation of the 3300 ICP, NSU,
ASU and other related peripherals of the 3300 ICP product family; 2U of rack space for each device shall be
made available in a standard 19" rack. To allow for serviceability access, there should be a minimum of 30"
between the rear of equipment cabinet or rack and the wall. The cabinet or rack should be located no more than
50 feet from the main distribution frame (MDF).
IVI
CAI
In the Event that new network serviced will be provided by a third party (such as additional trunks, wide area
network connectivity, etc.), such services shall be tested and running prior to the implementation of the 3300 ICP
Installation of Ethernet cabling will be complete. This cabling will follow industry standard (EIA T568B) CAT 5
requirements, with one end terminating at an Ethernet switch (or EIA -T568B CAT 5 patch panel) and the other
end terminating at a drop location that is within 10 feet (3 meters) of the location of the IP telephony devices. If
patch panels are used, they must be located within 20 feet (6 meters) of the Ethernet switches and optional
MITEL it's about YOU Page 10 9/14/2010
Statement of Work
802.1af compliant inline power devices. Mitel IP telephony devices are factory equipped with an industry
standard CAT 5 cable 10 feet (3 meters) in length. City of Tukwila will provide any additional CAT 5 patch cables
required to connect additional City of Tukwila provided IP devices (i.e. PCs) to the Mitel IP telephony devices.
Testing to ensure working condition of all installed CAT 5 cabling will be complete.
In the event that there is an insufficient number of CAT 5 cables to each location where it is desired that an IP
telephony device be connected, City of Tukwila will ensure that changes are made to the cable infrastructure to
support the IP telephony devices. This requirement also applies to any other IP devices that City of Tukwila
desires to connect to the data network. This requirement can be met through additional cable runs to the City of
Tukwila locations, wireless networking technology or any other technology which facilitates the connection of
purely data oriented devices.
CAT 5 patch cables in sufficient number and length, which are required to complete connections between patch
panels and City of Tukwila provided equipment, will be provided by City of Tukwila. A minimum number of patch
cables equal to the number of installed IP telephony devices and of sufficient length to reach from the patch panel
to the Ethernet switch are required.
To ensure the success of implementation, City of Tukwila will not schedule installation and testing of the 3300
ICP during the following periods:
when the City of Tukwila designated IT personnel are not available
when other installations that will impact the LAN are scheduled
when the office environment is not conducive to such activities (office construction, moving or expansions,
etc.)
Network specifications are provided as follows:
The 3300 ICP requires an Ethernet switch or switches with sufficient port capacity to support all of the 3300 ICP
telephony devices plus an additional port to support connection to the 3300 ICP. Each Ethernet switch must
meet the following minimum requirements:
Each port is capable of auto negotiating to 100mb /s operating at full duplex.
The switch supports 802.1Q (VLAN tagging) and 802.1p (priority specification) protocols.
The switch is 802.1 p/Q compliant and can be interconnected by a method that meets the manufacturer's
specifications. This interconnection of Ethernet switches may take the form of 802.1p/Q VLAN trunking and
must conform to the IEEE 802.1Q standard or another trunking method which ensures that VLAN and priority
information remains intact and unchanged as it moves from one Ethernet switch to another.
Interconnection of various VLANS requires a physical Ethernet port on a router or a virtual Ethernet interface
on an 802.1p /Q trunk, or proprietary trunk, for every VLAN, which requires connectivity to other VLAN
devices. Configuration of router perts virtual or physical -is the responsibility of City of Tukwila.
Both DHCP and TFTP services are required for the successful implementation The 3300 ICP is configured by
default to support these services. In the event that City of Tukwila chooses to provide either or both of these
services from an external source, City of Tukwila will be responsible for implementation of any configuration
changes required by Mitel Business Systems, Inc. to ensure the correct operation of the 3300 ICP.
The installation of dual port IP telephony devices requires the configuration of at (east two VLANS. A default
VLAN for untagged Ethernet frames is required to support the initial boot of the telephone. A second, distinct
VLAN is required to support the voice Virtual network. This VLAN number and associated priority will be distinct
and separate from any VLAN and priority numbers configured to support data oriented devices. In large
deployments, it is possible that more than one VLAN will need to be configured to support all of the voice virtual
networks. It will be the responsibility of City of Tukwila to implement and test the IP architecture required to
support multiple VLANs. City of Tukwila must also assign IP addresses required for the IP telephony devices and
provide the same to Mitel Business Systems, Inc.
Key Dependencies
The scope, pricing and successful completon of this statement of work is dependent on the key assumptions and
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Statement of Work
expectations listed below. Please review these assumptions carefully and validate their accuracy. Should these
assumptions and expectations require modification, Mitel Business Systems, Inc. will endeavor to accommodate such
modifications by revising the SOW or issuing a Change Order that documents the requested change and, if
applicable, any impact on pricing.
Designated Point of Contact
City of Tukwila will assign a designated single point of contact to work with Mitel Business Systems, Inc. for the
duration of the implementation. City of Tukwila will er.sure that during the period of implementation, Information
Technology (IT) Telecom resources responsible for key LAN/WAN/Telephony configurations will be available to work
with Mitel Business Systems, Inc. It is assumed that the assigned contact will have the authority to make decisions
regarding implementation activities in a timely manner.
Facilities
City of Tukwila will provide full access to all of City of Tukwila premises as needed by Mitel Business Systems, Inc. to
perform its responsibilities under this SOW. Any refusal of access shall relieve Mitel Business Systems, Inc. of its
performance obligations and the implementation schedule shall be revised to reflect the delay City of Tukwila will
also provide a suitable work area for Mitel Business Systems, Inc. personnel
General Building Specifications
City of Tukwila will be responsible for any additional costs that may be incurred for the supply and installation of any
infrastructure that is required for the installation of cable as necessary for this implementation; this infrastructure
includes but is net limited to conduits, floor ducts, overhead troughs, floor access, drilling holes, monuments, moving
equipment and furniture, etc. It is assumed that any existing cable ducts troughs and /or conduits have sufficient
space remaining to install new cabling as required for this implementation.
City of Tukwila must identify asbestos contaminated areas prior to implementation. If Mitel Business Systems, Inc.
discovers previously unknown asbestos contaminated areas during the implementation, Mitel Business Systems, Inc.
will stop all work in this area until the asbestos is removed or the area is made safe for work to continue. Mitel
Business Systems, Inc. shall not be held responsible for the delay caused as a result of asbestos contamination. City
of Tukwila is responsible for the removal of asbestos and /or the coordination of and all costs associated with sourcing
a company that specializes in installing cable in asbestos contaminated areas.
Power and Environmental
City of Tukwila must adhere to the equipment manufacturer's published power and environmental specifications and
conform to all local electrical code requirements. City of Tukwila will provide power to purchased equipment via an
adequate number of circuits provisioned according to the equipment manufacturer's specifications. City of Tukwila
will assume responsibility for the cost to supply and install any infrastructure required to accommodate these
published power and environmental specifications. Mitel Business Systems, Inc. recommends the installation of a
UPS providing 60 minutes of standby power. Installation of power conditioning /surge suppression devices for all
equipment is highly recommended.
Cable Plant and Cross Connect Records
City of Tukwila existing cable plant should conform to the EIA -T568B or UL/CSA standards and follow accepted wiring
practices. Failure of the cable plant to meet the minimum acceptable requirements may result in a delayed cutover
and /or additional expense. City of Tukwila will provide Mitel Business Systems, Inc. with a complete set of up -to -date
cable records. Should these cable records be inaccurate or unavailable, Mitel Business Systems, Inc. will require the
purchase of cable "Tone Testing." Current cable plant and cross connect records will be generated from the tone
and testing procedure.
Network Services Verification Liaison
City of Tukwila will assume responsibility for all Network Service Provider liaison activities, including the ordering and
delivery coordination of network services. City of Tukwila will provide Mitel Business Systems, Inc. with accurate
Network Service Provider records identifying all existing network services and any new network services that are
being ordered, including the expected delivery date(s) of the new services. The delivery date of new network services
will be mutually agreed by Mitel Business Systems, Inc., the Network Services Provider and City of Tukwila, and this
date will be documented as a milestone i.i the master project schedule. In the event that the Network Service
Provider documentation given to Mitel Business Systems, Inc. proves to be inaccurate or unavailable, all Mitel
Business Systems, Inc. labor required to verify and document the existing network services and /or coordinate the
delivery of new services with the City of Tukwila Network Service Provider(s) is subject to an additional charge.
Alternatively, Mitel Business Systems, Inc. can provide City of Tukwila with an additional quote for Network Service
Provider "Audit, Verification and Liaison" services.
MITEL it's about YOU Page 12 9/14/2010
Statement of Work
Floor Plans
City of Tukwila will provide Mitel Business Systems, Inc. with two copies of current floor plans that identify the
placement of all desktop devices, voice mailbox users and PCs. These floor plans should be signed to indicate their
completeness and accuracy. If City of Tukwila requests generation of required floor plans by Mitel Business Systems,
Inc., a Change Order for additional labor will be required.
Equipment Delivery Inventory Acceptance Process
Mitel will coordinate equipment delivery with City of Tukwila based on a mutually agreed delivery schedule. At the
time of delivery, both Mitel Business Systems, Inc. and City of Tukwila will inspect and take an inventory the
equipment. To facilitate generation of this equipment inventory, Mitel Business Systems, Inc. will provide a Notice of
Equipment Delivery (NED) form. Upon completion of the inventory, both the designated contact of Mitel Business
Systems, Inc. and the designated contact of City of Tukwila will confirm receipt of the equipment by signing the NED
form.
City of Tukwila should be aware that equipment may be delivered to the site in stages, and City of Tukwila is
responsible for equipment once it is delivered to the site. City of Tukwila will pre arrange for elevator and /or other
facility access necessary to accommodate delivery. City of Tukwila agrees to provide for secure storage of
equipment. City of Tukwila is responsible for the costs of any hoisting or building alterations that may be required to
gain entry to the communications room.
Design Programming
Mitel Business Systems, Inc. will meet with City of Tukwila designated point of contact to review the Design Plan
options purchased, introduce the StationNoice Mailbox Information Design Forms and agree on expectations for the
completion and return of Design Forms.
Training
City of Tukwila will provide a suitable on -site training facility for purchased training classes. The training room must
be adequately cabled for installation of the training room phones. City of Tukwila is responsible for providing the
training room phones, scheduling the training classes for its employees and providing Mitel Business Systems, Inc.
with a copy of the schedule. There should be a maximum of two people per set for display phones. Mitel Business
Systems, Inc. will record attendance for eac h training class and provide a copy to City of Tukwila upon completion of
training
City of Tukwila Supplied PCs
All City of Tukwila supplied servers and client PCs will meet the hardware software specifications for all application
software purchased. Any additional work required by Mitel Business Systems, Inc. due to of "out -of- spec" City of
Tukwila supplied PCs will be subject to an additional charge.
City of Tukwila Supplied OEM Equipment
City of Tukwila will provide Mitel Business Systems, Inc. all required information about the integration between the
proposed equipment and all City of Tukwila supplied OEM equipment (including existing PBXs and Voice Messaging
systems). City of Tukwila will assume responsibility for all OEM equipment vendor coordination as applicable.
Product Specific Prerequisites
Additional prerequisites may apply to the specific product solutions being implemented, refer to Description of
Services and Deliverables section.
Remote System Access and Alarm Reporting
Remote system access will provide the most timely and efficient manner of performing remote database changes as
well as diagnostics and /or proactive remote system monitoring. City of Tukwila will provide a dedicated 1 mb /fl (loop
start business line) and modem or proactive remote system monitoring device if remote system access and /or
monitoring functionality is desired. Remote system diagnostics /proactive remote monitoring services are available at
additional charge and are not included in this statement of work.
Change Management
Mitel Business Systems, Inc. will review changes to this statement of work that are requested by City of Tukwila. As
part of this review, Mitel Business Systems, Inc. will prepare a Change Order that documents the requested change
and, if applicable, any impact on the implementation schedule and pricing.
MITEL it's about YOU Page 13 9/14/2010
Statement of Work
Mitel Business Systems, Inc. will incorporate the change into the project schedule and scope of work upon receipt of
the City of Tukwila signed Change Order.
It is important to note that changes requested during the "static phase" of implementation will result in changes to the
previously negotiated "cut- over" date. The static phase of implementation will be identified in the master
implementation schedule that is developed by Mitel Business Systems, Inc. with City of Tukwila. Mitel Business
Systems, Inc. will work with City of Tukwila to anticipate requested changes prior to the static phase so as to minimize
the impact of requested Change Orders on the negotiated "cut- over" date. Change requests that are received during
the static phase will be reviewed according to the process outlined above.
Terms and Conditions
This Statement of Work (SOW) is subject to the terms and conditions of Master Sales and Support Agreement dated
09 /13 /2010executed by and between City of Tukwila and Mitel Business Systems, Inc.
This SOW is also subject to the completion of a Site Survey by Mitel Business Systems, Inc. to validate Mitel Business
Systems, Inc. understanding of site conditions as documented in this SOW and to identify any potential areas of
concern. Any additional requirements or deliverables identified through the Site Survey, and /or requested by City of
Tukwila, must be confirmed in writing through a Change Order or separate SOW.
This Statement of Work (SOW) is also subject to the following terms and conditions:
City of Tukwila acknowledges that while Mitel maintains overall responsibility for the management and delivery of
the services requested, Mitel may utilize an authorized subcontractor(s) to perform some or all of the specific
services defined herein.
Mitel Business Systems, Inc. shall not be responsible for any delays in the implementation of the proposed
equipment that resu:t from incomplete or inaccurate information supplied by City of Tukwila.
Any work performed by Mitel Business Systems, Inc. that is not listed in the scope of work or which is required to
assist City cf Tukwila with the completion of site preparation activities will be subject io the change management
process described above.
o Mitel Business Systems, Inc. will not be responsible for any delays attributed to faulty cabling.
In the event that a universal power supply (UPS) is not provided, Mitel Business Systems, Inc. shall not be
responsible for any or all damage(s) related directly or indirectly to power related problems.
Mitel Business Systems, Inc. shall not be responsible for any failure of equipment or network service resulting
from the integration of the equipment with any City of Tukwila supplied OEM equipment. City of Tukwila shall at
its expense indemnify and defend Mitel Business Systems, Inc., its parent and subsidiaries from any claim of
actual or alleged infringement of valid Canadian or U S. intellectual property rights arising from City of Tukwila
integration of the proposed equipment with any City of Tukwila supplied OEM equipment.
PRICE
The price for the Equipment is $256,026.84 ('Purchase Price excluding taxes. The Purchase Price may be
adjusted to reflect any new configuration of the Equipment. The Customer shall pay under the following schedule
25% upon execution of this Agreement Customer;
50% upon physical delivery of the Equipment;
25% upon Cutover.
Completion Acceptance Criteria
The provision of implementation services shall be deemed completed upon system cutover, as specified in the
Notification of Cutover form submitted to City of Tukwila by Mitel Business Systems, Inc.
If City of Tukwila has purchased optional post- cut -over support services, Mitel Business Systems, Inc. will provide
L •I
MITEL it's about YOU Page 14 9/14/2010
these additional services immediately following cutover for the duration purchased.
Notice to Proceed
By executing below, City of Tukwila confirms that it has read, understood and agreed to the terms and conditions of
this SOW and hereby provides notice to Mitel Business Systems, Inc. to proceed with the work described in this SOW
Mitel Business Systems Inc.
Authorized RepresentatiGe
Ross Sutherland
Printed Name
September 14, 2010
Date
Customer Purchase Order#
la'
L& I
Vice President, US Professional Services
Title Title
City of Tukwila
Authorized Representative
S v{ iCAL R1-rr
Printed Name
CA, Pc4-
Date'
*>-r l 30 1
Next Steps
Upon receipt of Notice to Proceed and confirmation of purchase order receipt, Mitel Business Systems, Inc. will initiate
the following "next steps
1 Contact City of Tukwila to schedule implementation dates and introduce Mitel Business Systems, Inc. Project
Manager (if applicable).
2. Assign trained and certified technical re Sources following confirmation of scheduled implementation dates. These
resources will ensure successful implementation of the product(s) and solutions as detailed in this SOW.
3. Schedule a Project Kick -off Meeting /Conference cal! with City of Tukwila. During this meeting, Mitel Business
Systems, Inc. will introduce the implementation team, work with City of Tukwila to develop a detailed project
schedule, set project milestones and discuss all aspects of this implementation. The Kick -off will provide an
opportunity for Mitel Business Systems, Inc. and City of Tukwila to address any outstanding questions or areas of
concern In addition, Mitel Business Systems, Inc. system designer will consult with the designated contact of
City of Tukwila to further clarify requirements and expectations. The system designer will also review station
information design forms and identify any other information that Mitel Business Systems, Inc. will need from City
of Tukwila to complete the implementation
4. Begin implementation according to this statement of work and the agreed implementation schedule
First Year Support Plan
Scope and Definition of Support Services
Statement of Work
MITEL it's about YOU Page 15 9/14/2010
enP
During the first twelve (12) months from Cutover, Mitel will provide services for the Equipment and Applications at the
Site as follows:
Day Service 8 x 5 Plan with 4 Hour Response for Major Failures
Description of Coverage: Equipment
Proactive Remote Monitoring
24x7x365 (24 hours per day, seven days per week, 365 days per year) remote monitoring of alarms from PBX
and /or voice messaging system(s) that is /are covered by this Support Plan.
Hours of Coverage
8 a.m. 5 p.m. Monday through Friday (local time at the Site, excluding Mitel Networks' locally observed holidays)
remote and onsite support for a Major Failure or Minor Failure. Support provided outside these coverage hours
will be billed at Mitel's then current rates.
Response Objectives
Major Equipment Failure
Response within two (2) business hours (Monday through Friday 8 a.m. 5 p.m. at the local tirne at the Site,
excluding Mitel Networks' locally- observed holidays) upon receipt of a trouble report of a Major Failure by
attempting to clear the failure remotely and /or contacting the End -User to begin troubleshooting the system
failure.
Onsite response within four (4) business hours (Monday through Friday 8 a.m. 5 p.m. at the local time at the
Site, excluding Mitel Networks' locally- observed holidays) upon receipt of a trouble report of a Major Failure,
which cannot be resolved by a remote engineer.
Minor Equipment Failure
o Response within eight (8) business hours (Monday through Friday 8 a.m. 5 p.m. at the local time at the Site,
excluding Mitel Networks' locally- observed holidays) upon receipt of a trouble report of a Minor Failure by
attempting to clear the failure remotely and /or contacting the End -User to begin troubleshooting the system
failure.
Onsite response within the next business day (Monday through Friday 8 a.m. 5 p.m. at the local time at the Site,
excluding Mitel Networks' locally- observed holidays) upon receipt of a trouble report of a Minor Failure, which
cannot be resolved by a remote engineer.
Parts Replacement
Expedited replacement of defective parts and materials is included in this Support Plan.
Statement of Work
Additional Services
Network service provider liaison support: Mitel will communicate and cooperate with the End User's network
service provider to determine the source of Equipment failure (when applicable).
Clock will be changed remotely twice per year (when applicable) at the End User's request.
Preventive maintenance checks will be performed twice annually
Description of Coverage: Application(s)
Hours of Coverage
8 a.m. 5 ,p.m. Monday through Friday (local tirne at the Site, excluding Mitel Networks' locally observed
holidays) remote or onsite support for a Major or Minor Application Failure (as defined 6(d))
Response Objectives
Major Application. Failure
CI Four hour response upon receipt of a trouble report of a Major Application Failure (as defined 6(d)). Four hour
response includes one or more of the following: attempting to resolve the failure through remote diagnostics,
MITEL it's about YOU Page 16 9/14/2010
contacting the Customer to begin troubleshooting the Application Failure; or on -site arrival of a Mitel engineer
Minor Application Failure
Next business day response (Monday through Friday 8 a.m. 5 p.m. at the local time at the Site, excluding Mitel
Networks' locally observed holidays) upon receipt of a trouble report of a Minor Application Failure. Next
business day response includes one cr more of the following: attempting to resolve the failure through remote
diagnostics, contacting the Customer to begin troubleshooting the Application Failure; or on -site arrival of a Mitel
engineer
Software Updates
Provision of software updates, containing maintenance fixes, will be provided as needed to resolve a Major or
Minor Application Failure.
Defective Media Replacement
Replacement of defective software media is included in this Support Plan.
Additional Services
Liaison support: When applicable, Mitel will communicate and cooperate with the OEM network equipment and /or
application software supplier to determine the source of the software application failure.
Requirements
Equipment must be properly connected (when applicable) to a Mitel Proactive Remote Monitoring Unit. Please initial
your agreement to provide a dedicated central office business line (1mb /1F and dial -in phone number and grant
access to Equipment by providing required access codes or passwords.
Equipment that is used to run or is otherwise integral to the proper functioning of Mitel- provided Applications must be
properly connected to a modem and PC Anywhere Host. Please initial your agreement to provide a dedicated central
office business line (1mbJ1 -L), dial -in phone number, PC Anywhere Host, and equipment /software application access
codes cr passwords.
End -User Signature
c 'l- t1- ID
Date
IYU
LLI
Statement of Work
Note: Any peripheral or ancillary products not listed above may be serviced, at Mitel's option, at the End User's
request on a time and materials basis at then current support services rate.
MITEL It's about YOU Page 17 9/14/2010
MITEL
MiServce Solutions
MITE it's about YOU
Support P an
Prepared for: City of Tukwila
Prepared by: David Budke
Date: September 13, 2010
Agreement 042109 -MBS
SOW 76747- 1283281059
Version Number:
Page 1
1 0 1 aort
City of Tukwila
10-014
4
Council APINoval 9/7/10
9/7/2010
I VII
1A11
Support Plan
Scope and Definition of Support Services
Selected Plan: Day Service 8 x 5 Plan with 4 Hour Onsite Response for Major Failures
Customer
Customer: City of Tukwila
Site Address: 6200 Southcenter Boulevard, Tukwila, WA 98188
Term of Support
The term of support services (as outlined below) is 4 years from the Effective Date defined below.
Covered Equipment
A list of Equipment to be supported under this Support Plan can be found in this document under Support
Plan Covered Equipment and Applications List.
Description of Coverage: Equipment
City of Tukwila
Proactive Remote Monitoring
24x7x365 (24 hours per day, seven days per week, 365 days per year) remote monitoring of alarms
from PBX and /or voice messaging system(s) that is /are covered by this Support Plan.
Hours of Coverage
8 a.m. 5 p.m. Monday through Friday (local time at the site, excluding Mitel Networks' locally observed
holidays) remote and onsite support for a Major Failure or Minor Failure. Support provided outside
these coverage hours will be billed at Mitel's then current rates.
Response Objectives
Major Equipment Failure
Response within two (2) business hours (Monday through Friday 8 a.m. 5 p.m. at the local time at the
site, excluding Mitel Networks' locally observed holidays) upon receipt of a trouble report of a Major
Failure by attempting to clear the failure remotely and /or contacting the End -User to begin
troubleshooting the system failure.
Onsite response within four (4) business hours (Monday through Friday 8 a.m. 5 p.m. at the local time
at the site, excluding Mitel Networks' locally observed holidays) upon receipt of a trouble report of a
Major Failure which cannot be resolved by a remote engineer.
Minor Equipment Failure
Response within eight (8) business hours (Monday through Friday 8 a.m. 5 p.m. at the local time at the
site, excluding Mitel Networks' locally observed holidays) upon receipt of a trouble report of a Minor
Failure by attempting to clear the failure remotely and /or contacting the End -User to begin
troubleshooting the system failure
Onsite response within the next business day (Monday through Friday 8 a.m 5 p.m. at the local time
at the site, excluding Mitel Networks' locally observed holidays) upon receipt of a trouble report of a
Minor Failure which cannot be resolved by a remote engineer.
MITEL it's about
Page 2 9/7/2010
Parts Replacement
Expedited replacement of defective parts and materials is included in this Support Plan during the
coverage hours purchased as detailed above.
Additional Services
Network service provider liaison support: Mitel will communicate and cooperate with the End User's
network service provider to determine the source of Equipment failure (when applicable).
Clock will be changed remotely twice per year (when applicable) at the End User's request.
Preventive maintenance checks will be performed twice annually at the End User's request.
Requirements
Equipment listed on the attached Support Plan Covered Equipment and Applications List must be properly
connected (when applicable) to a Mitel Proactive Remote Monitorin Unit. Please initial your agreement to
provide a dedicated central office business line (1 mb /1 FL) and phone number and grant access to
Equipment by providing required access codes or passwords.
Price of Support
The 4 Year Support Plan fee is $81,891.46, excluding taxes. The payment is due upon the date of
Acceptance "Acceptance Date
yy
MITEL it's about
City of Tukwila
Page 3 9/7/2010
Support Plan Covered Equipment and Applications List
MCD 4.1 on 3300 6200 part of MCD 4.1- Enterprise Multiple Site Element
,‘,:f.1);3300 Orr o ?r .nc:.,,,
1 MXe AC POWER SUPPLY
1 MXe RAID SUB SYSTEM
3 T1 /E1 COMBO MMC II
1 3300 MXe 80G PATA HDD 2PK (CNTL Server)
1 3300 MXe II Controller
2 PWR CRD C13 10A 125V NA PLUG
1 MCD Enterprise PBX Software
Mite: Communicatio: 0:10 ei,ee
10 MCD Mailbox license
2 MCD Network Link License
161 MCD Enterprise License
129 MCD Enterprise Dynamic Extension
Desktop Devioes C:.'" :5300
12 Mitel Line Interface Module (NA
8 IP Conference Saucer Dark Grey
8 5310 IP CONFERENCE MODULE (5300 SER
5 CORDLESS HANDSET WITH MODULE NA
12 Cordless Headset Module Bundle NA DECT
127 5330 IP Phone (Backlit)
1 Management Access Point PRO GBL
MCD 4.1 on 3300 0300 part of MCD 4.1 Enterprise Multiple Site Element
MC[):3300 Coro .rid Sc"
2 DUAL T1 /E1 TRUNK MMC
1 MXe AC POWER SUPPLY
1 MXe RAID SUB SYSTEM
1 ASU II
1 3300 MXe 80G PATA HDD 2PK (CNTL- Server)
2 24 port ONSp card
1 3300 MXe II Controller
3 PWR CRD C13 10A 125V NA PLUG
36 MCD ONS license
1 MCD Enterprise PBX Software
10 MCD Mailbox license
2 MCD Network Link License
141 MCD Enterprise License
157 MCD Enterprise Dynamic Extension
L „>31S:31r,
1 5550 IP CONSOLE NA DARK
I. i.sktop 4.i£' "r 5203 i 35
156 5330 IP Phone (Backlit)
an Acco 5:-; tr
1 Call Accounting 1 to 500 Extensions
OLrvl Connectivity, i:..:. ?5: ;lief'.
2 3300 ICP PATCH PANEL
®MITEL it's about
Live Business Gateway rel. 3.1
A?v'ict=i?rl:Livs' li.,, y
24 (AMC) Live Business Gateway 10 User Lic
1 LIVE BUSINESS GATEWAY WINDOWS VERSION
City of Tukwila
Page 4 9/7/2010
Mitel Applications Suite (MAS) R2.1
1 MBG TW service 10 User
1 MBG TW service 50 User
ikluPra r{! E =i ;3vt; ess aqi'
1 (AMC) NPM IP -IP Integration Option
1 (AMC) NPM IP- Record -a -Call
Applications Suits'
7 MAS AWC AUD/WEB UP FOR 3300 (1 USR
2 MAS Nupoint Advanced UM 10 Users
1 MAS Nupoint Advanced UM 1 User
6 MAS Nupoint Advanced UM 50 Users
1 MAS NPUM M'Box &Calldir3300(1 User)
3 MAS NPUM M'BOX &CALLDIR3300(10USER)
1 MAS NPUM M'BOX &CALLDIR 3300(250USER)
1 MAS SOFTWARE BASE+ MBG BASE
End -User:
Address:
Term:
c
End -User Signature
Note: Any peripheral or ancillary products not listed above may be serviced, at Mitel's option, at the End
User's request on a time and materials basis at then current support services rate.
MITEL it's about
City of Tukwila, 6200 Southcenter Boulevard, Tukwila, WA 98188
4 Years shall commence one year from the Acceptance Date "Effective Date
1 I j I
Date
City of Tukwila
Page 5 9/7/2010
City of Tukwila
6200 Southcenter Boulevard Tukwila, Washington 98188 Jim Haggerton, Mayor
TO WHOM IT MAY CONCERN:
LETTER OF AGENCY
We have retained Mitel NetSolutions located at 4310 East Cotton Center Boulevard, Bldg. "A"
Suite 100 in Phoenix, Arizona to interface with your company(ies) regarding all aspects of our
telecommunications and services.
Under the terms of this agreement and by this letter, we do hereby authorize Mitel NetSolutions
to act as our agent. Per our direction they shall handle all negotiations for service requests,
subject to the City's approval. Any orders issued are to be finalized ONLY WITH OUR
WRITTEN APPROVAL. This Agency shall continue in effect until you are notified of its
cancellation in writing.
This authorization shall in no way preclude our ability to act in our own behalf when we deem it
necessary.
Upon their request, please send any correspondence to:
Mitel NetSolutions
4310 East Cotton Center Boulevard, Bldg. "A" Suite 100
Phoenix, Arizona 85040
Signed this day of 61yyvbn.1" 2010.
i Haggerto
ayor, Cit (ikwila
Phone: 206 433 -1800 City Hall Fax: 206 433 -1833 Website: www.ci.tukwila.wa.us