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HomeMy WebLinkAboutUtilities 2014-03-17 Item 1 - Presentation - 2013 Waste Management Annual ReportCity of Tukwila Jim Haggerton, Mayor INFORMATIONAL MEMORANDUM TO: Mayor Haggerton Utilities Committee FROM: Bob Giberson, PW Director -1° BY: Frank Iriarte, Deputy PW Director DATE: March 14, 2014 SUBJECT: Waste Management 2013 Annual Report ISSUE Waste Management staff will present their 2013 Annual Report for the City of Tukwila. BACKGROUND On November 1, 2012, Waste Management was awarded a seven -year contract to provide comprehensive garbage, recycling, and compostables collection services for Tukwila residents and commercial customers. The 2013 Annual Report will mark the first full year of contract implementation. Waste Management's presentation will highlight their significant accomplishments in 2013. A copy of the 2013 Annual Report is attached. FINANCIAL IMPACT None. RECOMMENDATION For information only. Attachments: Waste Management's 2013 Annual Report for Tukwila W:1PW Eng \PROJECTS1Salid Waste \Info Memo Waste Mgmt 2013 Annual Report UC 3-17-14 gl.docx 1 waste management 2013 ANNUAL REPORT Table of Contents Public Sector Services Team p. 2 Letter from Mary Evans, Area Director, Public Sector Services p. 3 Waste Management 2013 Sustainability Update p. 4 Waste Management Pacific Northwest Strategic Investment Update p. 6 Public Education and Outreach Summary P. 7 Year End Reporting Document p. 14 WASTE MANAGEMENT PUBLIC SECTOR SERVICES TEAM Mary Evans Area Director, Public Sector Services 425 -814 -7844 mevans4 @wm.com Alan York Senior District Manager, Seattle Hauling 206 -505 -9163 ayork3 @wm.com Keven Aitken Contract Compliance Administrator 425- 814 -7839 kaitken @wm.com Kerry Knight Contract Compliance Administrator 425 - 825 -2020 kknight2 @wm.com Cory Caldwell Contract Compliance Administrator 425 - 825 -0069 corycaldwell @wm.com Joel Kohlstedt Public Education and Outreach Coordinator 425- 652 -0862 ikohiste @wm.com Candy Castellanos Public Education and Outreach Manager 425 - 633 -5515 cvc @wm.com Michelle Metzler Public Education and Outreach Coordinator 503 - 936 -6036 mmetzler @wrn.com John Chelminiak Senior Manager Public Sector Services 425- 814 -7838 jchelmin @wm.com Robin Freedman Senior Manager Communications 425- 623 -5013 rfreedma @wm.com Will Ibershof Public Sector Manager 425- 825 -0032 wibersho @wm.com Dominique Miciano Collateral Coordinator 425 -814 -7867 cmiciano @wm.com Laura Moser Public Sector Manager 253 -804 -5730 Imoser @wm.com Mindy Rostami Senior Manager Contract Compliance 425 - 825 -2034 mrostami @wm.com Kristin Kinder Public Education and Outreach Coordinator 425 - 647 -1374 kkinder @wm.com Kimberly Shanley Senior Manager Regulatory Affairs 425- 814 -7841 kshanlel @ wm.com Thank you for the privilege of serving the community through our partnership. It's been another eventful year at Waste Management. Where did the time go? I'd say 2013 was characterized by frank, open and thoughtful dialogue. Having difficult conversations is never easy. However, these honest conversations are a hallmark of our transparency to you, our municipal partners. We truly value our relationship with you. No issue epitomizes this spirit of openness more than our conversations about the Green Fence, China's restricted importation of mixed recyclables that started in February 2013. Sometimes known as "Operation Green Fence," this is an effort to more vigorously inspect and reject what Chinese officials consider to be non - recyclable, contaminated, or low value materials. The most immediate impact was the disappearance of commodity markets for #3 -7 mixed plastics (typically non -bottle plastic containers like deli trays or clamshells; less than 1% of plastics recycled). Poof. In the blink of an eye, the number one global outlet for mixed plastics was gone. As the recycling industry struggled to regain its footing and adapt to a "new normal" of uncertain duration, Waste Management decided it was time to have some difficult conversations with you, our customers. Thank you for attending our first -ever multi - municipality "town hall" meeting. We appreciated your willingness to wade into the murky waters of uncertainty with us and your commitment to think regionally about the best next steps. We appreciate your follow -up and continuing dialog. As this annual report goes to press, the Green Fence remains in play, though emerging Asian markets are available intermittently. Our commitment to you is continued transparency and a determination to work together on solutions. Knowledge sharing with communities was another example of our commitment to transparency. From studying the issue of single stream commodities' harmonization among Puget Sound residential curbside programs, to cracking the code on multifamily diversion, we worked shoulder -to- shoulder with our municipal partners, sharing everything we've learned over decades serving the market. 01 Our harmonization work included cataloging all accepted curbside commodities, by jurisdiction, in the Puget Sound area. You might be surprised to learn there are 65 service areas within King and Snohomish Counties and 55 different commodities called out; only 22 items are common to all service areas. Recycling is easy? It could be and we remain committed to continue our harmonization work with all of you. Not content with the status quo of multifamily diversion, we collaborated with King and Snohomish Counties on an innovative pilot project this year. We developed bilingual education and outreach materials and implemented tactics that included going door -to- door distributing recycling tools and resources, and providing hands -on onsite technical assistance for property managers. We're tracking results to fine tune our approaches. Good, bad or indifferent, we're committed to sharing the findings with you in 2014. On behalf of our Public Sector team, thank you for your partnership and collaboration in 2013. We hope you enjoy this annual report. It provides a synopsis of our work in your community, including the materials we collected and processed, our public education and outreach initiatives, and our community activities. Your feedback is essential to our commitment to excellence. Please let me know how we're dning. We look forward to continuing our work together in 2014. Vltuy ■kt«a Mary S. Evans Area Director, Public Sector Services mevans4 @wm.com Office: 425 - 814 -7844 3 rD]iMI 9MMBIlt410181 Waste Management's Success Is Driven By Our Customers' Sustainability Goals. At Waste Management, environmental stewardship is linked inextricably to our business performance. As recycling volumes rise and the demand for recycled commodities grows, our revenues from this part of the business rise. As the demand for renewable energy increases, driven by governmental and customer sustainability goals, so do Waste Management revenues from green energy. And, of course, as demand falls or the value of recycled goods or renewable energy declines, our revenue from these activities fail as well. We take a long -term outlook. We are committed to maintaining our course. Despite periodic dips in recycling and green energy prices, we continue to develop new ways to convert waste into valuable resources. We are committed to reinventing our business model and re- envisioning the nature of waste itself. We are pleased to share our continued commitment to our sustainability goals. WM SUSTAINABILITY GOALS UPDATE 1. INCREASE WASTE -BASED ENERGY PRODUCTION. Waste Management alone produces more energy than the entire U.S. solar industry. In 2012, we produced enough energy to power more than 1.1 million homes. By the end of 2020, we want to generate enough energy to power 2 million homes. In the Pacific Northwest, we collect naturally occurring methane gas from our landfills and turn it into electricity; some is returned to Seattle City Light, where it powers 10,000 homes in Seattle. 2. INCREASE THE VOLUME OF RECYCLABLE MATERIALS WE PROCESS. With almost 14 million tons of recyclables handled in 2012, we are over two- thirds of the way to meeting our 2020 sustainability goal of managing more than 20 million tons per year. We also currently manage over 2.5 million tons of organics to beneficial uses including composting and mulch operations. In Washington State, we own and operate three state of the art single stream recycling facilities: 1. Cascade Recycling Center (CRC), Woodinville 2. JMK Fibers, Tacoma 3. Spokane Materials and Recycling Technology Center (SMaRT), Spokane MILLION TONS OF ORGANICS PROCESSED 3. INCREASE OUR FLEET EFFICIENCY BY 15 %. In 2011, we exceeded our 2020 goal to reduce carbon dioxide (CO?) emissions from our fleet. After several years of experimentation, we have determined that converting our fleet to natural gas is our best option to improve efficiency and reduce greenhouse gas emis- sions. WM has the largest fleet of CNG recycling and waste trucks in North America. CNG trucks service the Cities of Federal Way, Auburn, Maple Valley, Redmond, Kirkland and Spokane, Washington. These latest additions bring our Pacific Northwest CNG fleet to 320 trucks! Public CNG fueling stations are located in Seattle and Auburn. WM PNW -BC CNG TRUCK COUNT BY LOCATION — 2013* 4-, 0) d 143 Woodinville, WA 66 45 a O d 24 0 -o 10 O 22 20 4. PROVIDING WILDLIFE HABITAT AT OUR LANDFILLS. Our original goal was to complete Wildlife Habitat Council certification at 100 landfills and to protect more than 25,000 acres. We're 10 years ahead of schedule having met this milestone in 2011. We now have over 134 certified programs at 116 sites compa- ny -wide, protecting over 27,000 acres. Pacific Northwest Wildlife Habitat Council Certified include: 1. Wenatchee Landfill 2. Riverbend Landfill 3. Hillsboro Landfill BE A VEHICLE Ra evergreenfleets WM AWARDED FIVE STARS FROM EVERGREEN FLEET CERTIFICATION PROGRAM Waste Management was the first heavy equipment fleet to receive the prestigious Evergreen Fleet Cernficaton, a program of the Puget Sound Clean Air Agency and the Puget Sound Clean Cities Coalition that recognizes fleets for adopting smart and eff:cent feet management policies. And in December, WM received the highest rating possible from the Certification program -5 Stars! CNG eng'nes allow our new trucks to run cleaner than diesei trucks, percent reduction in greenhouse gas emissions and a significant red petroleum fuels. To earn Evergreen Feet certification, fleets must demonstrate ach categories of environmental performance, which include: • Reducing greenhouse gas emissions. ▪ Adoptng alternative fuels such as CNG. • imp:ementing other innovative practices to irnpl e ti The Evergreen Fleet certfficaton recognze5 shy •ethN Management's regional fleet *are.rt vim' clean art aIr t7LiCkSZS we as ft4i -wd st totes J 5 WIV PACIFIC NORTHWEST STRATEGIC INVESTMENTS UPDATE Over the past year, Waste Management continued our partnership with three very special Puget Sound organizations. it is an honor to support their work to build sustainable communities. HOPELINK Since Is founding In 1971, Hopei nk has he.oed over one mill Ion people throughout north and east King County with a variety of human services. The $150,000 WM contributed to Hopelink last year funded a much - needed inventory management system for their five food banks, ensuring that a,, donations are used and that perishable food wt;; not go to waste. At summer farmers markets throughout Puget Sound, Waste Management collected over 363 pounds of fresh produce for Hopelink at our Recycling Information Station. To learn more about our partner and contribute to their mission, 16 WM employees stocked shelves at. Hopelink during a summer team - building event. I LAKE WASHINGTON: SCHOOLS FOUND . T Lake Washington Schoo mission is to ensure ever prepared for life. With investment, WM is s curriculum at the new Students are already ,r this curriculum "What• we do in Engineering & S concentration community o r inncri, MOUNTAINS TO SOUND GREENWAY TRUST The Mountains to Sound Greenway Trust conserves and enhances over 1.5 million acres of the landscape from Seattle across the Cascade Mountains ail the way to Central Washington. Following Waste Management's $150,000 donation, Mountains to Sound has been redeveloping the Dingford Creek trailhead in the heart of the Middle Fork of the Snoquaimie River Valley. They recent`:y..f}n's "red gradrrg the traiihead, brought in grave; to improve drainage, Mated 35 new paria^g spaces and staff! iaipable toilet:specia&?y da5ig=d SA PUBLIC EDUCATION AND OUTREACH In 2013, Waste Management continued to make customer education and engage- ment a top priority. Our public education resources and strategies expanded to provide a variety of ways to promote sustainability and engage customers in waste diversion behaviors. ELEMENTARY SCHOOL OUTREACH Waste Management consulted with county staff and contracted with early education and multicultural outreach experts to implement elementary school assemblies and classroom workshops encouraging youth to seek opportunities for increased recycling and food scrap collection at their schools, single family and multifamily homes. To measure our success and to extend the work to the home, students participating in the assembly programs were given pre- and post - assembly behavior questions. Teach- ers participating in the assembly, classroom workshops and onsite recycling assistance were given an evaluation form, activity worksheets for the classroom, a Recycle Art Kit workbook and a Home Survey to give to students. HARMONIZATION OF CURBSIDE RECYCLING Throughout 2013, Waste Management worked with King and Snohomish Counties to improve regional harmonization of curbside recycling programs. As part of this work, the following projects were completed: • Prepared and presented a regional "Harmonization Matrix" for King County and Snohomish County Solid Waste Department leadership and Washington Depart- ment of Ecology ▪ Participated in monthly NW Region Comingled Workgroup meetings • Facilitated King /Snohomish curbside harmonization discussion meeting • Presented "Mission: Harmonization" workshop at 2013 WSRA conference • Developed and produced harmonized recycling guides for King and Snohomish Counties RESIDENTIAL RECYCLING OUTREACH The 2013 WM recycling guides were developed with King and Snohomish counties, which resulted in harmonized recycling lists and key messages, and featured three new pages: 1. Steps to Recycling Success 2. Why Can't I Recycle Everything? 3. Recycling Myth Busters The new pages were developed as a direct result of the common questions customers shared in a WM 2012 Recycling Survey, and to address specific contamination issues identified by WM Cascade Recycling Center (CRC) operations staff. RECYCLING OUTREACH AT EVENTS WM Outreach and Education staff and WM Recycle Corps interns completed community outreach at 34 community festivals and farmers markets throughout the spring and summer of 2013, interacting directly with 3,600 customers. At each of these events, Waste Management brought an interactive "WM Recycling Information Station" - a hands -on interactive educational booth where customers of all ages could increase their recycling and composting knowledge, ask questions about waste reduction and pick -up recycling guidelines, as well as information about community recycling resources and Household Hazardous Waste disposal information. The Recycling Information Station also featured new 3 -panel educational ban- ners, each measuring 10' x 3' which at- tracted additional customers to the booth and served as visual cues for questions about how to recycle or dispose of specif- ic household items such as foam packag- ing, electronic waste, batteries, CFL bulbs and plastic packaging. All prizes given to customers had a sustainability message or purpose: reusable shopping tote, pencils made from recycled newspaper and "I can help close the loop" recycled silicon message bracelets. 7 oOIic1i/aiIts►l1I ORGANICS OUTREACH W Ladies and Gentlemen... start your shovels! 6881E ALL YOU CAN SHOVEL! MAY 1W.190p.W1MIRn CEDAR GPM INEV:RETT In early 2013 Waste Management met with regional compost stakeholders — Snohomish County, Cedar Grove Composting, Washington State University, King County, Seattle Public Utilities and Seattle Tilth, to outline collaborative strategies that would improve the quality of curbside compost, decrease contamination and raise awareness about the local home -to- garden compost "loop." As a result of this collaborative planning, Waste Management launched five organics outreach strategies: • Support for WSU Sustainability Stewards volunteer program (formerly WSU Carbon Masters) by advertising their program in 2 regional newspapers. ▪ Support for WSU Snohomish County Agricultural Compost Research and Outreach Project by sponsoring delivery of 1,708 cubic yards of compost to 36 local farms. • Compost Days & Big Dig Events: Compost Days ran from March 15 — April 15, 2013. The campaign consisted of a region -wide scavenger hunt to find Corey, the compostable apple core. Corey appeared on posters at 48 participating retail locations in Seattle, King and Snohomish Counties. A map of Corey's locations was hosted on the Compost Days website at www.compostdays.com. Those who found Corey and registered the location online instantly won a free bag of compost and a chance to participate in one of the Big Dig events. If ;s COMijJ 14.1.116 -011.10t. 15. 2013 During the campaign a total of 103,100 bags of compost were sold; 34,922 people visited the Compost Days website; 18,979 people took the composting quiz on the campaign website; and 1,115 compost coupons were redeemed from the campaign website. • "All You Can Shovel" spring and fall customer appreciation events: Current curbside compost customers were invited to come to one of two special events held on May 18 and August 17, where they could shovel as much bulk compost into their vehicle as they could in 20 minutes. Between the two events, 620 customers drove to the Cedar Grove Everett facility and dug over 1,000 cubic yards of bulk compost. Cus- tomers came to the event from as far away as Gold Bar, Sultan and Monroe. Some rented trailers and pick -up trucks for the event! • "I'm a Foodcycler!" Campaign: In July, 32,500 current curbside compost customers were sent a direct mail piece encouraging them to take the "I'm a Foodcycler" pledge to place food and food - soiled paper in their curbside yard debris cart. The first 500 to take the online pledge received a free kitchen food scrap container. The mailer also included residential compost guidelines, a detailed description of the local home -to- garden foodcycle and encouraged customers to join the Foodcycling community. By the end of the campaign, a total of 2,800 residents took the pledge. Residents who took the pledge were given a Foodcycling decal for their curbside compost cart, matching the decal on their kitchen compost container. They were invited to submit a photo of their family using the new kitchen container. Photos were entered into a raffle drawing for a $250 gift card to a local nursery. As part of the campaign development process, Waste Management created new educational tools, including a Foodcycling loop graphic, a Foodcycler website, key messages and new curbside compost guidelines. MULTIFAMILY OUTREACH In Snohomish County, Waste Management implemented pilot projects to test the effectiveness of two outreach tactics: (1) door -to -door resident education and distribution of recycling tools and resources, and (2) hands -on onsite technical assistance for property managers. Each pilot measured, through surveys and pre - and post- outreach waste audits, the impact on increasing the capture of recyclables and decreasing contamination. In partnership with a multicultural steering committee and King County, Waste Management developed and piloted a culturally competent Spanish - language door - to -door outreach pilot for Latino multifamily residents in King County. WM RECYCLING BEHAVIOR STUDY 2013 In 2013, working in partnership with King and Snohomish counties, WM implemented a comprehensive first -of -its kind behavior study with residents in the counties. We conducted a waste characterization study of garbage carts and we followed up with an in- person survey of households. Garbage cart contents were bagged and tagged at each household and then sorted and weighed by material type. Then residents were asked to answer a series of questions in- person by a study representative. A total of 411 households were included in this study; of those, 225 completed the in- person survey. The study design provided a representative sample of Waste Management customers who reside in single family homes in King and Snohomish Counties. Findings from All Households • Over 11,000 pounds of garbage were collected across the two counties. •The average number of pounds per household in King County was 27.17. • The average number of pounds per household in Snohomish County was 28.4. • In both counties, food scraps comprised a large proportion (by weight) of the gar- bage (30.4% in King County and 30.1 % in Snohomish County). In both counties, the various paper categories (i.e., newspaper and cardboard, mixed paper, and poly- coated containers) made up the largest proportion of garbage (by weight) that should have been placed in the recycling cart (12.2% in King County and 10.5% in Snohomish County). In- person Survey Data Collection The response rate for the in- person surveys was 60 %, with 225 in- person surveys completed (76 in King County and 149 in Snohomish County). The favorable response rate for this study speaks to the strength of the study protocol. Our Key Takeaways ATTITUDES ▪ Recycling was very important and not difficult to do BARRIERS TO RECYCLING SINGLE STREAM MATERIALS • Mixed paper, plastic and poly- coated containers were found in most garbage carts ▪ Preparation and confusion about what can and cannot be recycled BARRIERS TO RECYCLING YARD WASTE MATERIALS Inconvenience, laziness, forgetfulness and smell or mess COOPERATION WITH RECYCLING • 30% stated that no one in the household was uncooperative • 56% of households with children stated that children were the least cooperative Education is an ongoing and important element in all recycling programs. Our future edu- cation efforts will incorporate the specific feedback received from residents in this study. Waste Management In Your Community From our senior leadership to our drivers and our Public Sector education team, Waste Management plays an active role in the Tukwila community. Throughout 2013, Waste Management collaborated with Tukwila staff to enhance education for Tukwila customers. With strong community relationships, innovative programs and clear guidelines, together, Waste Management and Tukwila officials and staff reached more customers than ever before. Waste Management and Tukwila staff met frequently to ensure clear communication and progress with outreach to single- family residential, multifamily and commercial customers. Waste Management's recyclenw @wm.com email provided a consistent avenue for all customers to request educafional.matetials .and receive answers to their high- . ENHANCING igh- ENHANCING SINGLE FAMILY RECYCLING Events Waste Management's Recycling Information Station engaged attendees with interactive displays, educational handouts, giveaways made from recycled materials and high- energy outreach staff. WM staff answered hot -topic recycling and composting questions and energized residents about recycling and waste reduction at many Tukwila community events: • Tukwila Touch -a -Truck • Tukwila Kids Festival • Tukwila Heritage & Culture Celebration • Tukwila Annual Backyard Wildlife Festival Special Collection Making recycling odd items convenient, Waste Management collects motor oil, cooking oil, electronic waste and CFL bulbs curbside from Tukwila residents. To facilitate recycling bulky items, Waste Management partnered with the City to host two collection events: - During Annual Clean -Up week in June, residents could leave bulky items, like furniture, appliances and mattresses at the curb. WM recycled everything that could be recycled. • At the City of Tukwila's Fall Collection Event, residents brought their bulky items to Tukwila Village for proper recycling. At this event, WM collected 14,758 lbs. of electronic waste, 2,980 lbs. of steel and 23 large appliances to be recycled. CITY OF TUK W ILA Annual Clean Up all C OF 7UKWILA r� sP Event 5 tattra Sun, Ot°bd 26 2O i �i NOMPIAMSIMIrr rynk [o the ttaniferstaUOn. hagrttn � 1 Si SIT r� ConS Fe! inn • emt • y Dch6a.26 Cny on iaMlh Aty'yxmsn,t Dont nnss Tames Mn al Clean Up on Saturday. lon =g. Instead of hautng pose ...curb for daposa ii Donations Through sponsorships and service donations, Waste Management supported other events and organizations that are vital to the Tukwila community: • Annual Backyard Wildlife Festival • Clean up at Fire Station Storage Environmental Coalition of South Seattle's Annual Dinner • Tukwila Parks and Recreation, Touch -a -Truck Safety Fair • Tukwila Parks and Recreation, Family 4th at the Fort Engaging the Community Waste Management offered extracurricular activities for Tukwila organizations. King County Metro staff visited WM's Cascade Recycling Center, where they experienced first -hand a behind- the - scenes look at how the recycling process works and what happens to paper, metal, plastic and glass the staff recycle at work and at home. Reaching Out To Customers All 2,650 Tukwila residents received a copy of our annual collection calendar and the Tukwila Recycling Guide, which features clear and easy -to -use guidelines on what goes in the garbage, recycling and compost carts, tips on how to reduce waste, information on what to do during severe weather events and community resources on where to dispose of hazardous waste. This year, we emphasized our free curbside collection programs for motor oil, cooking oil, electronics and CFL bulbs. COMPOST 1 FOOD SCRAPS AND YARD DEBRIS rx... a.a.v.., w., s,flc., .t..,t aWtle•9 t k,siass , ma mancepat waste Plants, flowers and yard debris ue,a.,•r■• sr..a.rs, r. - ... Food scraps and leftovers IN e1ey,.Mta. GARBAGE ...wrrwr rewrmn,ea.rp.at. Non- eycyclabla Non - recyclable plastic glass RattiC w•,tPgwmmb e Ham, Ham unommi. pa." Dews ..ers RECYCLING 16.p r.✓ 6ererAYean N rpr. tree Wrayl rmyme an. t r and more paper Clean 'new Lenn nvems FREE SPECIAL RESIDENTIAL RECYCLING PROGRAMS I :1 bulbs oc or oil 1 INCREASING MULTIFAMILY EDUCATION & PARTICIPATION Targeting Multifamily Customers In 2013, the Waste Management Education Team visited all 119 multifamily property managers to update them on the free recycling education we offer. Throughout our visits, WM distributed over 1,700 recycling guidelines and visited over 450 residents. WM also mailed all property managers a new recycling guide that conveniently displays what goes in the garbage, compost and recycle, and features updated resources for items that are not collected onsite by WM. GoU. irolt `; a N Gt GAR y„ B A G. COMPOST' P Fo 0 &'4'• w. y� '^ ,,,, Nif Non RECYCLING '' "r ,6eri, " ».” � .. Glom NO. 4 • ,,moo Wrother r.Aa bW aM,rY. Co"..„ i E }} Cho jars r a +� and banks i IV _s rat tit- ticl ,. „L.... „L.... '_�=. .� .e� ~��I1'�4 r COMMERCIAL CHAMPIONS With site visits and phone calls, the Waste Management Education Team reached out to all 781 businesses in Tukwila. Distributing over 330 recycling flyers, the Education Team reviewed free recycling education offerings and assisted businesses in overcoming their recycling barriers to beginning service or improving their recycling program. During the Froula Alarm Systems October staff meeting, Waste Management detailed what goes in the recycling bin and why, while thoroughly answering the staff's questions. Our thoughtful, targeted outreach is having quite an impact on the Tukwila community. since the end of 2012, 104 Tukwila businesses have started recycling programs, bringing the total number of Tukwila businesses with recycling to nearly 450. To help the City reach more customers in more places, Waste Management cross - promoted the City's green business program, Green Works, through our outreach and recycling materials for customers. In late 2013, all of our nearly 700 commercial customers received a new Tukwila Business Recycling Guide, which provides comprehensive details on recycling, compost and garbage guidelines. This guide was also was updated to highlight resources for recycling electronic waste. ReanIN Gam` ns, =Sy ; ; w l4 SERVICE INFORMATION error fr. Grp roo:Zraro a.. 1MU�ON • Imo t. wwn +.T °. ialli° _ _ - - Vb Sponsorships Waste Management supported local businesses and organizations with much more than recycling education. Sponsoring monthly luncheons for the Southwest King County Chamber of Commerce enabled businesses to connect, engage in current city affairs and learn more about WM's recycling offerings. THE BEST AND BRIGHTEST IN YOUR COMMUNITY WM'S 2013 RECYCLE CORPS INTERNSHIP In its second year, Waste Management's Recycle Corps collegiate intern program served as a valuable outreach resource in Puget Sound. Between June and August 2013, 12 college interns, representing eight universities across the United States, joined Waste Management's Outreach and Education team to learn about professionalism, teamwork, the recycling industry, public engagement and effective communication. Their experience commenced with 40 -hours of training covering everything from the Intricacies of recycling to how to create and deliver an engaging elevator pitch about the importance of recycling and waste reduction. Following their training, they set out to inspire Puget Sound businesses and residents to increase their recycling and composting and reduce their waste. Throughout their 12 -week tenure, the 2013 WM Recycle Corps completed 4,800 hours of outreach and engaged 14,000 customers in conversations about recycling and waste reduction. Meeting with our municipal partners provided an opportunity for our interns to see a+ other part of our business and better understen4)4hattnakes each iach WM Recycle ,earned the nuances and to accurately represent ycling prog WASTE STREAM Tons Collected 18000 13500 9000 4500 0 825 75 MEMO Residential 1,696 RESIDENTIAL PARTICIPATION 354 3y 3,869 ® Recycling Organics /Yard Waste Solid Waste Commercial Dry Waste 2.346 IIIII 92 17;8 0 Multifamily Commercial Curbside Recycling Yard Waste Average Set -out % Average Set -out % 100 100 90 80 70 60 50 40 30 20 10 0 1,084 96.2 % DIVERSION Average percent for 2013 9.29E {{ 16.5% Multifamily Commercial Residential 45.8% 0 • • • • 10 20 30 40 50 DISPOSAL SITE TONS SOLID WASTE Bow Lake Transfer Station RECYCLING Cascade Recycling Center YARD WASTE Cedar Grove DRY WASTE Glacier 22,775 2,946 724 1,084 CASCADE RECYCLING CENTER COMPOSITION* 2013 AVERAGE COMMODITY MARKET PRICES PER TON Fibers Residue Plastics Glass Metals The Cascade Recycling Center Composition reflects the breakdown of all recyclables brought to the Cascade Recycling Cer iter Commodity Average Market Price Newspaper $107.72 Mixed Paper $96.61 Old Corrugated Cardboard (OCC) $148.34 Aluminum $1,204.07 Tin Cans $151.54 Glass $(8.13) PET Plastic Bottles $403.74 HDPE - Natural Bottles $620.67 HDPE - Colored Bottles $422.94 #3 -7 Mixed Plastic $72.74 Scrap Metal $178.33 Please note that a complete list of Multifamily and Commercial Sites, Truck Inventory, Customer Inquiry Log, Bulky Log, Call Center Stats and Accident and Infractions for 201 1 accompanies this Annua Report as Appendix A, disseminated rn electronic format only due to the large volume of data If you have any questions please contact Waste Management v Printed on 100% recycled content paper.