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Utilities 2013-04-15 Item 2A - Review - Administrative Review of Water Adjustment Requested by Sidra Ing
TO: City of Tukwila Jim Haggerton, Mayor INFORMATIONAL MEMORANDUM Mayor Haggerton Utilities Committee FROM: Peggy McCarthy, Finance Director BY: Vicky Carlsen, Deputy Finance Director DATE: April 12, 2013 SUBJECT: Request for Administrative Review of Water Adjustment ISSUE An administrative review by the Utilities Committee for a water leak is being requested by Ms. Sidra Ing. BACKGROUND The Finance Department received a request from Ms. Ing for a billing adjustment due to water leaks. An adjustment of $500.00 was processed on January 30, 2013, which, per policy, is the maximum amount allowed. On February 8, 2013, the Finance Department received an additional request from Ms. Ing asking for an administrative review by the Utilities Committee as the leak adjustment policy allows. The leak was repaired through the King County Housing and Community Development Program. With her account balance being so high, Ms. Ing was referred to the City's Human Services Department in the hopes that they could assist her in some manner. Human Services assisted Ms. Ing and granted $600.00 on March 19, 2013. Due to the leaks, Ms. Ing incurred significantly higher than normal water charges from October 2012 through January 2013. The charges are as follows: September $106.26 (normal) October $736.96 November $748.12 December $770.44 January $494.09 February $ 99.29 (normal) DISCUSSION Documentation provided by Ms. Ing is attached detailing the water leaks and their duration, costs incurred by Ms. Ing for repair and an explanation as to why she is requesting the review by the Utilities Committee per our leak adjustment policy seeking additional relief. RECOMMENDATION Utilities Committee is requested to recommend any additional adjustment for Ms. Ing and if so, the recommendation will then be forwarded to full Council for final consideration and review at the April 22, 2013 Committee of the Whole and subsequent May 6, 2013 Regular Meeting. Attachments: Letter from Ms. Ing, dated February 8, 2013 Requesting an Administrative Review King County Housing Repair Program Notice to Proceed Order with a List of Repairs City of Tukwila Request for Utility Leak Adjustment with Supporting October 2012 — January 2013 Billings Ordinance 2252 Leak Adjustment Policy at the time of the water leak Ordinance 2395 Current Leak Adjustment Policy W: \PW Eng \OTHER \Forms\Agendas \Utility Committee Agenda Packets \Info Memo - Request for Admin Review Leak.docx 1 Feb 11 13 03:57p P.A.B. Tukwila Finance Department Attention: Peggy McCarthy, Finance Director 6200 Southcenter Blvd. Tukwila, WA 98188 k ebruary 8, 2013 Dear Ms., McCarthy 206.763,1063 p.1 Post -ita Fax Note 7671 Date TD Co /Cop of From id ; _ - f f Co. Phone u x Phone Fax # tt , 1. 3 I j ' Fa Fax I. would Tike for this document to serve as my written request to the City of Tukwila Finance Director for an administrative review of the water adjustment by the City Council Utilities Committee for my property located @ 11962 44th Ave S, Tukwila, WA 98178 There are a couple of different items that I would Like to note to use a s a basis for the request for review, I'd like to ask that they review the circumstances, and the facts in this situation for a more substantial review & credit in the adjustment amount. I ultimately have had multiple continuous different water leaks & issues on my water line and property. When this leak was found it was on the water line that was buried under double poured concrete slabs that connected to a walkway to the front entry to the house. Also located, several inches from the water line break was my shut of valve, buried underground, under two slabs of concrete and under a part of my walkway. There have been multiple occasions that I have had to call the fire department to turn my water off at the meter, because 1 didn't have any access to a shut off valve at, in or around the house. 1 was also informed that "technically" a home owner is "NOT" supposed to shut the water off at the meter, by a City Tukwila Water dept. employee. Essentially 1 had a double fold issue. I had an un- locatable water leak& I had a flooded crawl space that I rented a pump to pump the water out but that essentially was running back into my crawl space because ofthe full street drains. 1. In this case I went several days with no ability to shut the water off at the house and through several companies baffled at the inability to locate the leak. 2. I've had multiple water related issues with this property. This is the 2 "d water leak that I've had in two years. And these issues were compounded by the fact that I never had the ability to shut the water off at the house, other than at the meter, by the street. In the original plans for my house it called for a garage that faced the north, which in turn was revised and now faces the west. As a result of that, my water turn off valve was found, just found, underground, several inches from the water line break. 3. In November, I met with Ryan Lee & John Mowat (city of Tukwila Storm Drain & Public Works Engineer) and was informed there wasn't much that they could do to help me with my flooding issues & all they could do is recommend that 1 do is get another pump to pump directly to the drain on the street which ultimately was flowing back onto my property & into my crawl space. Because ultimately I was unable to turn the water on & off on my end & the street drains were full from rain, at that point. 4. For some odd reason, my Jan 16 2013 meter read shows 1148 on my bill when in fact; my water leak was technically repaired on December 26 2012. I attempted to file my leak repair adjustment , the week of 2 Feb 11 13 03:57p P.A.B. 206.763.1063 p.2 December 25th but was unable to because although my leak was repaired, it hadn't been inspected, filled & shut off valve access hadn't been inserted for me to get the final receipt of work done by the contractor &(or King County', to submit to the City of Tukwila. So technically, I was unable to file for my adjustment by the years end. 5. Over the past several years I have been faced with multiple water issues including crawl space flooding, furnace blow outs, due to full craw] space, pipe leaks, breaks and water pressure issues. I am now looking to have to have my under house insulation & HVAC removed & replaced because the mold spores, from the flooding, and then being disturbed with the inspections from the leak location processes, blow into the house and are affecting my breathing & allergies and creating an unhealthy and hazardous environment. With the water table in our area being so high, some of these issues are inevitable. but this has been a never ending constant battle for me. I'm still fighting an uphill losing battle here, one that can I not only NOT afford to fight, at this time, but one that ultimately has no final total substantially effective solution. Please consider my position & situation, and see if there is a more of an adjustment amount that can be applied. I communicated continuously throughout this entire process with Richard & Evy and King County and I'm hoping that I will be able to find an amicable solution to all of these issues. If you have any questions or concerns, I can be reached at 206.999.3190 Thank You, Sidra Ing 3 Feb 11 13 03:58p P.A.B. a King County King County Housing and Cornmunity Development Proz ram housing Repair Department of COMM unity and Fiuman Services 401 Fifth Avenue, Suite 510 Seattle, WA 98104 (206) 263 -9095 (206) 296-0229 FAX TTY: 711 (RELAY SERVICE) ATTN: JI 1iCi COOPER 206- 263 -9106 206.763.1063 p.3 NOTICE TO PROCEED ORDER HOUSING REPAIR PROGRAM HOMEOWNER Sidra A. Ing 11926 44th Ave. South Tukwila, WA 98178 P M: 206 - 999 -3190 CONTRACTOR Bill Twombly 7315 35th Ave. South Seattle, WA. 98118 PH: 206 -786 -3570 Dear Bill Twombly: Pursuant to the terms and condition of my /our attached contract and bid proposal, you are hereby authorized to proceed with necessary repairs to my /our property at: 11926 44th Ave. South - Tukwila, WA. 98178 The following contracts /purchases of materials /services are authorized: Bill Twombly $775.00 INCL TAX All invoices /receipts /payment schedules shall be submitted to the King County Housing REPAIR Program when work is completed. Please acknowledge receipt of this Notice by signing below. Owner, Sidra A. Ing Contractor, Bill Twombly Owner. Date Title Date This Notice to Proceed Order i5 not valid unless signed by King County and its authorized representative. (authorized agent) date 4 Feb 11 13 03:59p P.A.B. 206.763.1063 REPAIRS TO CONSIST OF THE FOLLOWING: P.5 1] Locate Leak 2] Expose Existing Water Line And Repair 3] Test For Leaks 4] Locate Exterior Shut Off Valve & Test For Proper Operation 5] Provide Sleeve & Cap For Access To Shut Off Valve 6] Remove Concrete Walkway At House As Needed For Water Line Access, Saw Cut For Straight And Neat Termination. 7] Remove All Old Concrete And Rocks From Site 8] Backrill With Material Suitable For Water Line Protection 9] Clean Site 5 Feb 11 13 03:58p P.A.B. 206.763.1063 p.4 REQUEST FOR UTILITY LEAK ADJUSTMENT Mail, fax or deliver this completed form to: City of Tukwila Finance Department, 6200 Soutbcenter Boulevard, Tukwila, WA 98188 or PO BOX 58424 Tukwila, WA 98138-1424 FAX: 206-433-1833 PHONE: 206-433-1849 >ONLY ONE LEAK ADJUSTMENT PER 12-MONTH PERIOD PER ACCOUNT< CUSTOMER NAME Sidra Ing DATE 1/7/2013 ADDRESS WHERE LEAK OCCURRED 11962 44th Ave S., Tukwila, WA 98178 PHONE # 206-999-3190 19-0505-0000 ACCOUNT # I hereby notify the City of Tukwila Finance Depai (anent that 1 have sustained a water leak at the above address and that it has been repaired. I atn requesting an adjustment to my utility bill per City policy. 1 understand that signing this form does not guarantee a billing adjustment will be granted. 1 am enclosing a copy of the repair bill andior material receipts. I also understand that failure to provide receipts may result in a denial of this leak adjustment request. Also, if approved the City will only adjust up to two billing cycles. ***THIS FORM DOES NOT RELIEVE RESPONSIBILITY OF PAYMENT*** TO MAKE PAYMENT ARRANGEMENTS VISIT OUR OFFICE AND FILL OUT A UTILITY PAYMENT ARRANGEMENT FORM. Approximate Date Leak Noticed 12/19/12-1/3/13 Date Leak Repaired Leak Repaired By King County Housing Repair - Greg Cooper 206-263-9106 North walk way under concrete/gravel walkway Exact Location of Leak Signature of Custome-r-----:'-c-- Date \ U 0 LY Visual Inspection Performed By Comments Date Billiog Cycles Adjusted Adjust: WATER SEWER BOTH Reviewed By Date 6 Feb 11 13 03:59p P.A.B. Water and /or Sewer 206.763.1063 p.6 City of Tukwila Remit TO ' 6200 SoutflcmterBlvd. Tukwila, WA 98188 (206) 433 -1849 SIDRA MG 11962 44TH AVE S TUKWILA, WA 98178 -3477 Return this stub with your payment Please detach and retuin teo poition with youi rerriitten. ee 1 11 lilit 11 111111 It RI 11 11 11 1111 11 111111 I1I PAY ONLINE AT: https: / /secure. tukwilawa.gov r—f Check here and complete I I back of stub for changes Mastercard Visa n Amount: $ Card Number: Signature: Exp Date: SIDRA NNG 19- 0505 -0000 11962 44TH AVE S TUKWILA, WA 98178 -3477 10/31/2012 Jpon Receipt 309.30 09/30/2012 Account #: 10/01/2012 10/3112012 10/15/2012 Previous Balance 19 -0505 -0000 Service Location: 11962 44TH AVE S PaymentlC relit Applied - Thank You Billing Sewage Treatment - ST Residence Sewer - Residential Sewer Water- 3/4 inch Single Res Interest Penalty Sewer Interest - Sewer Interest Water Interest - Water Interest 129.30 737,45 36.10 19.26 681.60 0.23 0.26 917.45 309.30 129.30 CR 736.96 0.49 Due Date: Upon Receipt Meter # Prev Date Prev Read 1 Prev Read 2 Curr Date 0 10/19/12 72136351 9/14/12 263 Consumption Comparison This Period I Same period last year Change Consumption 240 10 230 Amount Due: 917.45 Curr Read 1 503 Curr Read 2 Totals Cons 0 240 PAY YOUR BILL ONLINE @ https: /lsecure.tukwllawa_gov If you are experiencing difficulties logging on Please Call 206 -433 -1849 during business hours (B:30AM - 5:00PM). Please call 200 -433 -1835 to make payments by phone. Remit To : City of Tukwila - 6200 Southcenter Blvd., Tukwila, WA 98188 • PH: (206) 433 -1849 7 Feb 11 13 04:00p City of Tukwila 19-0505-0000 11962 44TH AVE S Water and/or Sewer RArnit To: 6200 South canter Siva T ukrolli, WA 5M178,11 (206) 433-1849 11 SIDRA ING 11962 44TH AVE S TUKWILA, WA 98178-3477 Return this stub With vcir navrnent 1 1 111 1 IUl Please detach and return top portion with your remittance. 111 11 1 1 1 11 11 206.763,1063 11130/2012 11 111 111 p.7 47-4:1:*ii-TI Upon Receipt 1,696.76 11 PAY ONLINE A r fittps.ilsecuretukwilawagov heck here and complete L—J hank al stub fur change"... Mastercard [1 Visa [1 Amount. $ Card Number: Signature: Exp Date SIDRA ING 1 962 44TH AVE S TUKWILA, WA 98178-3477 19-0505.0000 11/30/2012 ,1-111;i;43 Upon Receipt 917.45 0.00 779.3 1,696.76 Lrk 10/31/2012 Previous Balance Account #: 19-0505-0000 Service Location: 11962 44TH AVE S 11/20(2012 Billing Shut-off Notice Fee - Door Hanger Fee 11/30/2012 Billing Sewage Treatment - ST Residence Sewer - Residential Sewer Water - 314 inch Single Res 11/19/2012 Interest Penalty Sewer Interest - Sewer Interest Water Interest - Water Interest 30.00 36.10 19.26 692.76 0.59 0.60 917.45 30.00 748.12 1.19 Due Date: Upon Receipt Amount Due: 1,696.76 Meter # Prev Date Prey Read 1 Prev Read 2 Curr Date 72136351 10/19/12 503 0 11/16/12 Consumption Comparison This Period Same period last year Change Consumption 244 8 236 Curr Read 1 Curr Read 2 Totals Cons 747 0 244 PAY YOUR BILL ONLINE @ https://secure_tukwilawa.gov if you are experiencing difficultieb logging en Please Call 206-433-1846 during business hours (8:30AM - 6:00Pm). Please call 206-433-1835 to make payments by phone. HAPPY HOLIDAYS! Remit To: City of Tukwila 6200 Scuthcenter Blvd., Tukwila, WA 98188 • PH: (206) 433-1849 8 Amount Due: 2,332.381 Feb 11 13 04:OOp P.A.B. City of Tukwila 19- 0505 -0000 11962 44TH AVE S Remit To : 6200 Southcenter Blvd. rukwiin, WA 9(14 8 (206) 433 -1849 Wei SIDRA ING 11962 44TH AVE S TUKWILA, WA 98178 -3477 Water and/or Sewer 011 111 Return this stub with your payment Please detach and return top portion with your remittance. n� Yi 11 VII 206.763.1063 p.8 1111 Ult 11(111 12/31/2012 11111 Upon Receipt 1111111l1 1111 2,332.38 PAY ONLINE AT: https //secure.tukwilawa.gov Check her and complete 0 ban Oi ctoo ror cf�dnyr -, Mastercard n Visa Q Amount: $ Card Number: Signature: Exp Date: SIDRA ING 11962 44TH AVE S TUKWILA, WA 98178 -3477 19- 0505 -0000 pon Receipt 11/3012012 Previous Balance Account #: 19 -0505 -0000 Service Location: 11962 44TH AVE S 12/03/2012 PaymentfCredit Applied - Thank You 12/31/2012 Billing Sewage Treatment - ST Residence Sewer - Residential Sewer Water - 314 inch Single Res 12/12/2012 Interest Penalty Sewer Interest - Sewer Interest Water Interest - Water Interest 36.10 19.26 715,08 0.37 4.81 1,696.76 140.00 OR 770.44 5.18 Due Date: Upon Receipt Meter# Prev Date Prev Read 1 Prev Read 2 Curr Date 0 12/14/12 72135351 11/16/12 747 Consumption Comparison This Period Same period last year Change Consumption 252 17 235 Curr Read 1 Curr Read 2 Totals Cons 999 0 252 PAY YOUR BILL ONLINE @ https : /fsecure.tukwilawa.gov If you are experiencing difficulties logging on Please Ca11206 -433 -1849 during business hours (8 :30AM - 5:OOPM). Rate Increase for 2013 will start on the January 31, 2013 billing. Please tall 206 - 433 -1835 to make payments by phone. HAPPY NEW YEAR! Remit To : City of Tukwila 6200 Southcenter Blvd., Tukwila, WA 98188 • PH: (206) 433 -1849 9 Feb 11 13 04:01p P.A.B. C :w of Tukwila Aceaunt 19 -0505 -0000 Location: 11962 44TH AVE S le.smi/ To : 6200 5oult!Genter BIV Tukwila, WA 987138 (206) 433 -1849 r SIDRA ING 11962 44TH AVE S TUKWILA, WA 98178 -3477 R?fiim this stub with your payment 206.763.1063 Water and/or Sewer — ra." "/ Sed Pease detach and return top portion with your remittance. i 11 1111w mw 11 Billing Date 01130/2013 Due Date Upon Receipt �w p.9 2,336.84 Amount Enclosed: PAY ONLINE AT https:/Jsecurepay.tukwrlawa.gov Check here and complete beak of ctUb for cnangea Mastercard n Visa ® Amount: $ Card Number: Signature: Exp Date: Customer Add ess SIDRA ING 11962 44TH AVE S TUKWILA, WA 98178 -3477 Account #. Billing Date 19 -0506 -0000 01/30/2013 -Due Date Prey Balance Payments Cur Activity Amount Due `.. 2,836.84 0.00 - 500.00 [ Date Service Fee 01/29/2013 Previous Balance Account #: 19 -0505 -0000 Service Location: 11962 44TH AVE S 01/30/2013 Billing adjustment Water - 3/4 inch Single Res 2.[�J b L ii / 17 d udizj Credit Balance 0.00 2,336.84 Amount - 500.00 2,836.84 500.00 CR Due Date: Amount Due: 2,336.84 Meter # Prev Date Prev Read 1 Prev Read 2 Curr Date 0 0 Consumption Comparison This Period Same period last year Change Consumption 0 10 -10 Curr Read 1 Curr Read 2 0 0 PLEASE NOTICE NEW WEB ADDRESS & RATES FOR 2013 UPDATE YOUR FAVORITES IF YOU HAVE SAVED OLD WEB ADDRESS PAY YOUR BILL ONLINE @ https: / /securepay.tukwilawa.goV If you are experiencing difficulties logging on Please Cali 206- 433 -1849 during business hours (8:30AM - 5:OOPM). Please call 206 - 433 -1835 to make payments by phone. Totals Cons Remit To : City of Tukwila • 6200 Southcenter Blvd., Tukwila, WA 98188 PH: (206) 433 -1849 10 Feb 11 13 04:01p P.A.B. City of Tukwila Water and /or Sewer F. Amunt #j 19- 0505 -0000 Location' 11962 44TH AVE S Remit To : 6200 Southcenter Blvd. Tukwila, WA 9898;1 (206) 433 -1249 SIDRA ING 11962 44TH AVE S TUKWILA, WA 98178477 Return this stub with your payment 111 U 206.763.1063 p.10 1 13i1linp Date 1 01/31/2013 IU U ll\lI1h'ft IliI1\l 1 Dtie Date Amount ©tae Upon Receipt 2,836.84 111 Amount Enclosed PAY ONLINE AT: https:tfsecurepay.tukwilawa.gov Check here and complete ❑ batik of stub for changes Mastercard JJ Visa a Amount: Card Number: Signature: Exp Date: Please detach and return top portion with your remittance. Date. 12/31/2012 Account #: 01/31/2013 Customer: SIDRA ING Address 11962 44TH AVE S TUKWILA, WA 98178 -3477 !Account # 19 -0505 -0000 Service Fee Previous Balance 19 -0505 -0000 Billing Sewage Treatment - ST Residence Sewer - Residential Sewer Water - 3/4 inch Single Res 0111412013 Interest Penalty Sewer Interest - Sewer Interest Water Interest - Water Interest Silling,.Date 01/31/2013 Due Date Prey, Payments Cur. Activity Amount Due U2on Receipt Service Location: 11962 2,332.38 0.00 504.46 2,836.84 Credit Balartce 44TH AVE S a.00 I 39.79 23.10 431.20 0.74 9.63 Amount' 2,332.38 494.09 10.37 Due Date: Upon Receipt Amount Due: 2,636,64 Meter # Prev Date Prev Read 1 Prev Read 2 Curr Date 0 1/16/13 72136351 12114/12 999 Consumption Comparison This Period Same period last year Change Consumption 149 10 139 Curr Read 1 1,148 Curr Read 2 Totals Cons 0 149 PLEASE NOTICE NEW WEB ADDRESS & RATES FOR 2013 UPDATE YOUR FAVORITES IF YOU HAVE SAVED OLD WEB ADDRESS PAY YOUR BILL ONLINE @ https: / /securepay.tukwilawa.gov If you are experiencing difficulties logging on Please Call 206 -433 -1849 during business hours (8:30AM - 5:OOPM). Please call 206- 433 -1835 to make payments by phone. Remit To : City of Tukwila • 6200 Southcenter Blvd., Tukwila, WA 98188 • PH: (206) 433 -1849 11 Feb 11 13 04:02p P.A.B. 206.763.1063 Water and/or Sewer - Late Notice CITY OF TUKWILA • 6200 SOUTHCENTER BLVD., TUKWILA, WA 98188 • (206) 433 -1849 p.11 19-0505-0000 WMN LNG, SIDRA 11962 44TH AVE S TUKWILA, WA 98178-3477 Return this stub with your payment. i11 41 11 111 i 01/16f2013 1 1 ENV Upon Receipt 2,342.75 PAY ONLINE AT: https : / /securepay.tukwilawa.gov ❑Gheott 0616 ana complete back of stub for changes Mastercard n Visa I I Amount: $ Card Number. Signature: Exp Date: Keep this portion for your records. CITY OF TUKWILA • 6200 SOUTHCENTER BLVD., TUKWILA, WA 98188 • (206) 433 -1849 Account #: 19- 0505 -0000 - Service Location: 11962 44TH AVE S 01/16/2013 Past due amount Total Interest Due For Interest Accruing through: 01/16/2013 2,325.52 17.23 PLEASE NOTICE NEW WEB ADDRESS You can PAY ONLINE @ https: /lsecurepay.tukwilawa.gov 24 hours a day and payment will post automatically. Payments are accepted at the FINANCE COUNTER and in the DROP BOX, which is located in the Police Dept's Lobby. Lobby is OPEN 24 HOURS. Please call 206 -433 -1835 to pay by phone. CUSTOMER INFORMATION 1 IF YOU QUESTION THIS BILL, PLEASE CONTACT THE FINANCE DEPARTMENT AT (206) 433 -1849. 2. PLEASE MAKE CHECK PAYABLE TO CITY OF TUKWILA PLEASE REMIT TO: CITY OF TUKWILA INQUIRIES: (206) 433 -1849 12 WATER, SEWER & SEWAGE TR. UTILITY ADJUSTMENTS ACCOUNT #: 19-0505 Credit or Receipt) DATE: 01/30/2013 NAME: SIDRA ING S/M Consumption : (466) Metro BA done as RA 0 BATCH #: 6,03/4J") PROPERTY ADDRESS: 11962 44TH AVE S 401 WATER SEWER SEWAGE TREATM FIRELINE WATER INTEREST TURN-ON HANG UNAPP CASH TOTAL (500.00) (500.00) Explanation/Computation: 1Billing Month: January 2013 Customer had leak which started during the Oct 2012 billing, which was finally repaired in Jan 2013. Adjust both the 10/12 & 11/12 billings to reflect the consumptions on 10/11 & 11/11 of 10 & 8 ccf, respectively. The adjustment of $1,300.14 however, is limited to $500.00 per the Utility Leak Adjustment Policy. 0 Keypunch Date: Adjusted By: te-.3 -r Approved By: tz,i inance Director Review: 13 SIDRA ING 19 -0505 WHAT WAS BILLED DATE WTR CONS 11/12 692.76 244 10/12 681.60 240 T 1,374.36 484 ADJUSTED BILLING DATE WTR CONS 11/12 34.32 8 10/12 39.90 10 T 74.22 18 BILLING ADJUSTMENT DATE WTR CONS 11/12 (658.44) (236) 10/12 (641.70) (230) T (1,300.14) (466) 14 AcctListing 04/03/2013 16:20 Account Listing City of Tukwila Page: 1 Account # 19- 0505 -0000 Role Name & Address owner ING, SIDRA 11962 44TH AVE S TUKWILA, WA 98178 -3477 Service location : (Same) Date 03/31/2013 03/19/2013 03/13/2013 03/05/2013 02/28/2013 02/13/2013 01/30/2013 01/31/2013 01/14/2013 12/31/2012 12/12/2012 12/03/2012 11/30/2012 11/20/2012 11/19/2012 10/31/2012 10/15/2012 10/01/2012 09/30/2012 09/12/2012 08/31/2012 08/13/2012 07/31/2012 07/13/2012 06/30/2012 06/06/2012 05/31/2012 05/10/2012 05/03/2012 04/30/2012 Type Bill Receipt Penalty Receipt Bill Penalty Billing Adjustment Bill Penalty Bill Penalty Receipt Bill Bill Penalty Bill Penalty Receipt Bill Penalty Bill Receipt Bill Receipt Bill Receipt Bill Receipt Receipt Bill Doc. No 00635096 93.69 00531958 600.00 00631915 14.08 00529319 208.30 00631457 99.29 00628942 12.17 00617083 - 500.00 00628480 494.09 00620683 10.37 00620174 770.44 00617557 5.18 00519910 140.00 00617083 748.12 00614468 30.00 00614401 1.19 00613943 736.96 00611150 0.49 00515156 129.30 00610717 106.26 00607584 0.72 00607112 94.59 00509613 100.00 00604158 114.04 00505363 85.00 00595850 94.59 00502364 85.00 00592741 84.10 00500881 85.00 00499938 107.80 00589616 86.89 Last Last Status Customer Billed Payment 03/31/2013 03/19/2013 a On Account 0.00 Deposits Balance Due Transactions Amount Description On Acct Auto generated March 2013 Auto generated March 2013 Auto generated Auto generated Leak 10/12, AJ 1 Auto generated Auto generated Auto generated Auto generated UM RECEIPTS Auto generated November 2012 Auto generated Auto generated Auto generated October 2012 Auto generated Auto generated Auto generated UM RECEIPTS Auto generated July 2012 Auto generated June 2012 Auto generated May 2012 May 2012 Auto generated billing for document d penalty for document billing for document d penalty for document 0/12 & 11/12 billing billing for document d penalty for document billing for document d penalty for document 12/3/2012 billing for document d penalty for document billing for document d penalty for document billing for document d penalty for document billing for document d 8/13/2012 billing for document d billing for document d billing for document d billing for document d 0.00 Running Balance 0.00 1,747.77 0.00 1,654.08 0.00 2,254.08 0.00 2,240.00 0.00 2,448.30 0.00 2,349.01 0.00 2,336.84 0.00 2,836.84 0.00 2,342.75 0.00 2,332.38 0.00 1,561.94 0.00 1,556.76 0.00 1,696.76 0.00 948.64 0.00 918.64 0.00 917.45 0.00 180.49 0.00 180.00 0.00 309.30 0.00 203.04 0.00 202.32 0.00 107.73 0.00 207.73 0.00 93.69 0.00 178.69 0.00 84.10 0.00 169.10 0.00 85.00 0.00 170.00 0.00 277.80 1,747.77 Page: 1 AcctListing Account Listing 04/03/2013 16:20 City of Tukwila Page: 2 Account # Role Name & Address Last Last Status Customer Deposits Balance Due Billed Payment On Account Date Type Doc. No Amount Description On Acct Running Balance 04/18/2012 Receipt 00499324 60.00 April 2012 0.00 190.91 04/17/2012 Bill 00586923 30.00 April 2012 0.00 250.91 04/15/2012 Penalty 00586851 0.91 Auto generated penalty for document 0.00 220.91 04/02/2012 Receipt 00497263 47.63 April 2012 0.00 220.00 03/31/2012 Bill 00586401 84.10 Auto generated billing for document d 0.00 267.63 03/14/2012 Penalty 00583184 0.64 Auto generated penalty for document 0.00 183.53 02/29/2012 Bill 00582735 86.89 Auto generated billing for document d 0.00 182.89 02/13/2012 Receipt 00490887 104.00 UM RECEIPTS 2/13/2012 0.00 96.00 01/30/2012 Receipt 00488609 120.68 January 2012 0.00 200.00 01/31/2012 Bill 00574506 95.26 Auto generated billing for document d 0.00 320.68 01/17/2012 Penalty 00571959 0.76 Auto generated penalty for document 0.00 225.42 01/17/2012 Receipt 00487952 60.00 UM RECEIPTS 1/17/2012 0.00 224.66 12/31/2011 Bill 00571501 109.59 Auto generated billing for document d 0.00 284.66 12/14/2011 Penalty 00568831 0.59 Auto generated penalty for document 0.00 175.07 11/30/2011 Receipt 00484217 50.00 UM RECEIPTS 11/30/2011 0.00 174.48 11/30/2011 Bill 00568371 84.48 Auto generated billing for document d 0.00 224.48 11/20/2011 Receipt 00483720 47.87 November 2011 0.00 140.00 11/15/2011 Penalty 00565674 0.64 Auto generated penalty for document 0.00 187.87 10/31/2011 Bill 00565211 90.06 Auto generated billing for document d 0.00 187.23 10/04/2011 Receipt 00479564 280.00 UM RECEIPTS 10/4/2011 0.00 97.17 10/04/2011 Bill 00562150 50.00 October 2011 -TURN ON 0.00 377.17 09/30/2011 Bill 00561849 97.17 Auto generated billing for document d 0.00 327.17 09/13/2011 Receipt 00477965 100.00 UM RECEIPTS 9/13/2011 0.00 230.00 08/30/2011 Receipt 00475614 65.84 August 2011 0.00 330.00 08/31/2011 Bill 00558246 108.84 Auto generated billing for document d 0.00 395.84 08/26/2011 Receipt 00475350 40.13 August 2011 0.00 287.00 08/16/2011 Bill 00555826 30.00 August 2011 0.00 327.13 08/15/2011 Penalty 00555757 1.06 Auto generated penalty for document 0.00 297.13 07/31/2011 Bill 00555283 136.07 Auto generated billing for document d 0.00 296.07 07/14/2011 Receipt 00470040 40.42 July 2011 0.00 160.00 07/13/2011 Penalty 00547459 0.42 Auto generated penalty for document 0.00 200.42 07/11/2011 Receipt 00469203 104.95 July 2011 0.00 200.00 06/30/2011 Bill 00546982 104.95 Auto generated billing for document d 0.00 304.95 06/21/2011 Receipt 00468241 104.61 June 2011 0.00 200.00 06/15/2011 Bill 00544461 30.00 June 2011 0.00 304.61 06/14/2011 Penalty 00544397 1.20 Auto generated penalty for document 0.00 274.61 Page: 2 rn AcctListing 04/03/2013 16:20 Account Listing City of Tukwila Page: 3 Account # Role Name & Address Date Type 05/31/2011 Bill 05/16/2011 Penalty 05/16/2011 Receipt 05/10/2011 Receipt 04/30/2011 Bill 04/14/2011 Penalty 04/10/2011 Receipt 03/31/2011 Bill 03/15/2011 Penalty 02/28/2011 Bill 02/18/2011 Receipt 02/15/2011 Penalty 02/08/2011 Receipt 01/31/2011 Bill 01/14/2011 Bill 01/14/2011 Receipt 01/12/2011 Penalty Doc. No 00543930 00541274 00465613 00465203 00540808 00538082 00462378 00537633 00534529 00534061 00456895 00531617 00454565 00531150 00523420 00452263 00523345 Last Last Status Customer Billed Payment Amount Description 92.85 Auto generated 0.56 Auto generated 60.00 May 2011 56.29 May 2011 95.64 Auto generated 0.65 Auto generated 75.22 April 2011 101.22 Auto generated 0.53 Auto generated 92.85 Auto generated 120.00 UM RECEIPTS 0.62 Auto generated 115.64 February 2011 95.64 Auto generated 10.00 January 2011 15.98 January 2011 0.84 Auto generated On Account billing for document d penalty for document Deposits Balance Due On Acct Running Balance 0.00 273.41 0.00 180.56 0.00 180.00 0.00 240.00 0.00 296.29 0.00 200.65 0.00 200.00 0.00 275.22 0.00 174.00 0.00 173.47 0.00 80.62 0.00 200.62 0.00 200.00 0.00 315.64 0.00 220.00 0.00 210.00 0.00 225.98 billing for document d penalty for document billing for document d penalty for document billing for document d 2/18/2011 penalty for document billing for document d penalty for document Page: 3 Citv of Tukwila Washington Cover page to Ordinance 2252 The full text of the ordinance follows this cover page. AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, ESTABLISHING NEW REGULATIONS REGARDING WATER AND SEWER BILL LEAK ADJUSTMENTS TO BE CODIFIED AT TUKWILA MUNICIPAL CODE SECTIONS 14.04.245, "WATER BILL LEAK ADJUSTMENTS," AND 14.16.055, "SEWER BILL LEAK ADJUSTMENTS"; PROVIDING FOR SEVE1RABILITY; AND ESTABLISHING AN EFFECTIVE DATE, Ordinance 2252 was amended or repealed by the following ordinances. AMENDED BY: REPEALED BY. 2313 §1 (part) 2314 §2 2395 §3, 4 18 City of Tukwila Washington Ordinance No. �� c AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, ESTABLISHING NEW REGULATIONS REGARDING WATER AND SEWER BILL LEAK ADJUSTMENTS TO BE CODIFIED AT TUKWILA MUNICIPAL CODE SECTIONS 14.04.245, "WATER BILL LEAK ADJUSTMENTS," AND 14.16.055, "SEWER BILL LEAK ADJUSTMENTS "; PROVIDING FOR SEVERABILITY; AND ESTABLISHING AN EFFECTIVE DATE. WHEREAS, the City Council recognizes that Tukwila citizens and businesses occasionally incur excessive water and sewer charges related to water leaks; and WHEREAS, such excessive charges arise at the same time that significant expenses are incurred in the repair of such leaks; and WHEREAS, the City Council has determined that it is in the best interest of Tukwila citizens and businesses to provide relief for excessive water and sewer charges related to water leaks; NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, HEREBY ORDAINS AS FOLLOWS: Section 1. Regulations Established. Tukwila Municipal Code Section 14.04.245, "Water Bill Leak Adjustments," is hereby established to read as follows: 14.04.245 Water Bill Leak Adjustments City Administrative Policy No. 300 -14, "Utility Leak Adjustment Policy," is hereby adopted and incorporated into this chapter by reference as if fully set forth herein and is attached as Exhibit A. The Finance Director is required to maintain the administrative leak adjustment policy. Changes to the policy require approval of the City Council Finance and Safety Committee. Section 2. Regulations Established. Tukwila Municipal Code Section 14.16.055, "Sewer Bill Leak Adjustments," is hereby established to read as follows: 14.16.055 Sewer Bill Leak Adjustments City Administrative Policy No. 300 -14, "Utility Leak Adjustment Policy," is hereby adopted and incorporated into this chapter by reference as if fully set forth herein and is attached as Exhibit A. The Finance Director is required to maintain the administrative leak adjustment policy. Changes to the policy require approval of the City Council Finance and Safety Committee. Section 3. Severability. If any section, subsection, paragraph, sentence, clause or phrase of this ordinance or its application to any person or situation should be held to be invalid or unconstitutional for any reason by a court of competent jurisdiction, such invalidity or unconstitutionality shall not affect the validity or constitutionality of the remaining portions of this ordinance or its application to any other person or situation. W:\ Word Processing\ Ordinances\ Water Leaks.doc SH:ksn 09 /29/2009 Page 1 of 2 19 Section 4. Effective Date. This ordinance or a summary thereof shall be published in the official newspaper of the City, and shall take effect and be in full force and effect five days after passage and publication as provided by law. PASSED BY THE CITY COUNCIL_ OF THE CITY OF TUKWILA, WASHINGTON, at a Regular Meeting thereof this ST") N day of ©CTe, QC' , 2009. Ai I EST/ AUTHENTICATED: Cat Christy O'Flaherty, CMC aggert.4 ayor Filed with the City Clerk: 1 -3o - APPROVED A O A S M BY: Passed by the City Council: J 1 6 ) 9 117 -.Y -0 Published: Effective Date: Ordinance Number: Attachment: Exhibit A - Administrative Policy 300 -14 W:\ Word Processing\ Ordinances \ Water Leaks.doc SH:ksn 09/29/2009 Page 2 of 2 20 CITY OF TUKWILA ADMINISTRATIVE MANUAL Exhibit A Index: 300-14 Pagel of 3 TITLE •. UTILITY LEAK ADJUSTMENT POLICY To provide a procedure for approval, calculation and adjustment of water and sewer charges (Single family & Non-single family account classifications) where excessive water consumption can be attributed to a water leak. 2.0 ORGANIZATION AFFECTED: 3.0 REFERENCES: 4.0 POLICY: 4.1 The property owner, or their agent, must request the adjustment in writing by completing a request form located at the Finance Department in City Hall or on the City's website. Required information shall include: a. Name, service address where leak occurred and account number b. Description of leak and date repaired c. Copy of repair bill or materials receipts d. Signature of customer 4.2 Upon receipt of the completed request form, a representative of the City Public Works department will confirm, through visual inspection, that the leak has been repaired. 4.3 Following confirmation of repair, Finance personnel will adjust no more than two billing cycles (2 months). Single-family account types will have water only adjusted. Non-single family account types, where the customer's sewer bill may be based on the water consumption, will be allowed an adjustment to the water, City sewer and Metro sewer charge, provided it can be confirmed to the satisfaction of the Finance Utilities Supervisor that the additional water volume was due to the leak and did not enter the sanitary sewer system. 4.4 The consumption used to determine the leak adjustment amount will be the actual consumption from the same bill cycle of the previous year if the current resident/tenant also occupied the space during the same period in the prior year. 4.5 For property owners who have been owners for less than one year, or in situations where the current tenant did not occupy the same space in the previous year, the consumption used to determine the leak adjustment amount will be one of the following: 21 TITLE: UTILITY LEAK ADJUSTMENT POLICY Index: 300 -14 Page 2 of 3 An average of the water consumption in the three - complete billing cycles immediately preceding the bill cycle in which the leak began. ii. In the absence of three complete prior billing cycles, water consumption after the leak repair is complete can be used to estimate consumption during the leak period. 4.6 One leak adjustment per 12 —month period per account will be authorized. If an additional adjustment request is submitted for an account in the next or following year(s), the Finance Utilities Supervisor will consult with the Water Utility Engineer to determine if the City will require the customer to complete extensive repairs to the service line and/or fixtures. 4.7 Property owners will be eligible for a leak adjustment if the total dollar amount of the adjustment for both water and sewer is greater than $50.00 (or $25.00 for a water only account), not to exceed a credit of $500.00 for water only adjustments. Adjustments are limited to no more than $5,000.00 for any combination of water and /or sewer charges, regardless of the type of customer. 4.8 Leak adjustments shall have the following required approvals: a) $500.00 or less — Finance Utilities Supervisor b) Greater than $500.00 and up to $5,000.00 — Finance Director 4.9 If the property owner disputes the decision made by the City in which the disputed amount exceeds $500.00, he or she may submit a written request to the City of Tukwila Finance Director for an administrative review of the adjustment by the City Council Utilities Committee. Recommendations for Teak adjustments made by Utilities Committee will be submitted to the full City Council for final consideration and approval. Such request should identify the property, describe the leak and repair, and state the basis for the request for an administrative review. The Finance Director must receive the written request for administrative review within 15 days from the date the City posted the adjustment to the account. Pending the decision on this review, the customer who requests such review must continue to pay the disputed charge as billed until the written decision of the Finance Director is provided. A decision of such an administrative review will be provided within 30 days of receipt of the written request for administrative review. Upon the written decision of the Finance Director, if an account has been incorrectly charged, the account will be adjusted accordingly to cover all billings occurring during the administrative review and all billings that preceded the date of receipt of the written request for review, in accordance with City policy. 22 TITLE: UTILITY LEAK ADJUSTMENT POLICY Index: 300 -14 Page 3 of 3 Title: UTILITY LEAK ADJUSTMENT POLICY Initiating Department: Finance Department Effective Date: 10/1/09 Supercedes: N/A Mayor's Office Approval Signature: 23 Citv of Tukwila Washington Ordinance No. 23 93 AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, REPEALING ORDINANCE NO. 2313, §1 (PART), AS CODIFIED AT TMC SECTION 14.04.245; ORDINANCE NO. 2314, §3 (PART), AS CODIFIED AT TMC SECTION 14.16.055; AND THE REMAINING SECTIONS OF ORDINANCE NO. 2252 (§3 AND §4) RELATING TO THE CITY'S UTILITY LEAK ADJUSTMENT POLICY; PROVIDING FOR SEVERABILITY; AND ESTABLISHING AN EFFECTIVE DATE. WHEREAS, Ordinance Nos. 2313 and 2314 set forth a procedure for approval, calculation, and adjustment of water, sewer, and sewage treatment charges where excessive water consumption can be attributed to a water leak; and WHEREAS, Ordinance Nos. 2313 and 2314 require that amendments to the leak adjustment policy be approved by the Finance & Safety Committee; and WHEREAS, this process is in conflict with the regular and usual practice of the City Council to set policies as the entire Council; and WHEREAS, it has been determined that the leak adjustment policy is strictly administrative in nature and those above-referenced sections of Ordinance Nos. 2313 and 2314 should be repealed; NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, HEREBY ORDAINS AS FOLLOWS: Section 1. Repealer. Ordinance Nos. 2313 §1 (part), as codified at TMC Section 14.04.245, "Water Bill Leak Adjustments;" and Ordinance No. 2314, §3 (part), as codified at TMC Section 14.16.055, "Sewer Bill Leak Adjustments;" a,.e hereby repealed. As the remaining sections of Ordinance No. 2252 (§3 and §4) are no longer applicable, they are also repealed, thereby completing the repeal of Ordinance No. 2252 in its entirety. W: Word Processing1Ordinances\Repeal ordinance relating to utility leak adjustment policy 12-27-12 VC:bjs Page 1 of 2 24 Section 2. Corrections by City Clerk or Code Reviser. Upon approval of the City Attorney, the City Clerk and the code reviser are authorized to make necessary corrections to this ordinance, including the correction of clerical errors; references to other local, state or federal laws, codes, rules, or regulations; or ordinance numbering and section/subsection numbering. Section 3. Severability. If any section, subsection, paragraph, sentence, clause or phrase of this ordinance or its application to any person or situation should be held to be invalid or unconstitutional for any reason by a court of competent jurisdiction, such invalidity or unconstitutionality shall not affect the validity or constitutionality of the remaining portions of this ordinance or its application to any other person or situation. Section 4. Effective Date. This ordinance or a summary thereof shall be published in the official. newspaper of the City, and shall take effect and be in full force five days after passage and publication as provided by law. PASSED BY THE CITY COUNLTIL OF THE CITY OF TUKWILA, WASHINGTON, at a Regular Meeting thereof this 734 day of 'Feb rutcv- , 2013. ATTEST/AUTHENTICATED: /, Id •ipp Christy O'Fla erty, MMC, City Cler APPROVED AS TO FORM BY: Shelley M. Kerslake, City Attorney Haggert;09 or Filed with the City Clerk: 1- ', 0- Passed by the City Council: --- -- Published: a— ")- Effective Date: I- la-A Ordinance Number: R 9' C W: Word Processing \Ordinances\Repeal ordinance relating to utility leak adjustment policy 12-27-12 VC:bjs Page 2 of 2 25 City of Tukwila Public Notice of Ordinance Adoption for Ordinance 2395. On February 4, 2013 the City Council of the City of Tukwila, Washington, adopted the following ordinance, the main points of which are summarized by title as follows: Ordinance 2395: AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, REPEALING ORDINANCE NO. 2313, §1 (PART), AS CODIFIED AT TMC SECTION 14.04.245; ORDINANCE NO. 2314, §3 (PART), AS CODIFIED AT TMC SECTION 14.16.055; AND THE REMAINING SECTIONS OF ORDINANCE NO. 2252 (§3 AND §4) RELATING TO THE CITY'S UTILITY LEAK ADJUSTMENT POLICY; PROVIDING FOR SEVERABILITY; AND ESTABLISHING AN EFFECTIVE DATE. The full text of this ordinance will be provided upon request. Christy O'Flaherty, MMC, City Clerk Published Seattle Times: February 7, 2013 26 Index: 300 -14 CITY OF TUKWILA ADMINISTRATIVE MANUAL -r3 Page 1 of 2 TITLE: UTILITY LEAK ADJUSTMENT POLICY PURPOSE: To provide a procedure for approval, calculation and adjustment of water, sewer and sewage treatment charges (Single Family & Non - single family account classifications) where excessive water consumption can be attributed to a water leak. ORGANIZATION AFFECTED: REFERENCES: POLICY: 1. The property owner, or their agent, must request the adjustment in writing by completing a request form located at the Finance Department in City Hall or on the City's website. This request form must be submitted to the Finance Department within 90 days of the billing month in which the leak first occurred in order to receive any adjustment. A leak is defined as a broken water pipe on the service line between the City's meter and the structure. Required information shall include: a. Name of property owner or their agent, service address where leak occurred and account number b. Description of leak and date repaired c. Copy of repair bill or materials receipts d. Signature of property owner or their agent 2. Upon receipt of the completed request form, a representative of the City Public Works department may confirm, through visual inspection, that the leak has been repaired. 3. Following confirmation of repair, Finance personnel will adjust no more than two billing cycles (2 months). Single - family account types will have water only adjusted. Non - single family account types, where the customer's sewer bill is based on the water consumption, will be allowed an adjustment to the water, City sewer and sewage treatment charge, provided it can be confirmed to the satisfaction of the Finance Utilities Supervisor that the additional water volume was due to the leak and did not enter the sanitary sewer system. 4. The consumption used to determine the leak adjustment amount will be the actual consumption from the same billing cycle of the previous year except for situations described in number 5. 5. For property owners who have been owners for less than one year, or in situations where the current tenant did not occupy the same space in the previous year, the consumption used to determine the leak adjustment amount will be one of the following, depending on the circumstance: a. An average of the water consumption in the three- complete billing cycles immediately preceding the bill cycle in which the leak began. b. In the absence of three complete prior billing cycles, water consumption after the leak repair is complete can be used to estimate consumption during the leak period. 27 28 TITLE: UTILITY LEAK ADJUSTMENT POLICY Index: 300 -14 Page 2 of 2 6. One leak adjustment per 36 —month period per account will be authorized. 7. The leak adjustment calculation will be as follows: a. For water, 50% of the excess consumption for all account types. Approximately 50% of the water charge is to recoup the cost of water to the City. Therefore, only 50% of the excess consumption is eligible for adjustment. b. For sewer, 100% of the excess consumption for commercial/industrial account types only. For residential and multi - family accounts the billing amount does not change from month to month, therefore, no adjustment is necessary for residential or multi- family accounts. c. For sewage treatment, 100% of the excess consumption for both multi- family and commercial/industrial account types. The amount charged for residential accounts do not change when water consumption changes. Therefore, no adjustment is necessary for residential accounts. d. The maximum adjustment given by the City, regardless of the results of the calculations outlined in 7a through 7c shall be $800.00. 8. Property owners will be eligible for a leak adjustment if the total dollar amount of the adjustment is greater than $30.00 but not to exceed $800.00. 9. Leak adjustments shall have the following required approvals: a. $500.00 or less — Finance Utilities Supervisor b. Greater than $500.00 and up to $800.00 — Finance Director Title: UTILITY LEAK ADJUSTMENT POLICY Initiating Department: Finance Effective Date: 3/18/13 Supersedes: 10/05/2009 Mayor's Office Ap roval Signature: 28