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Home My WebLink AboutReg 2014-09-15 Item 6B - Resolution / Proclamation - Emergency Due to Failure of Critical Information Technology InfrastructureCOUNCIL AGI;NDA SYNOPSIS ------ --------- ------ 114 eel in,, Date Pnpared I?), Alayor:f review Council review 09/15/14 CO 3/%4'Q M 0 //so n pate r 1 I R. Z Resolution A .1t, Dale 09/15/14 1)C I ) 0 rdi 'lance A41f; Odle _ B I A .11:g I) at,, (.1 .,1)pa rd IT 1 1 Piwilic I-I ea ri q z ic I )(tA, Other AN I )/ ( ',ATI,;( ;( /RY 0 A 1 t,i),118 Si ( ) INS( / I t 1 (in// A I ayo Finance — I i l e P R Police SH( )Ns( )R'S On September 10, 2014, Mayor Haggerton proclaimed a state of emergency in the City of Si imm, \ Ry Tukwila, per TMC 2.57.070 due to catastrophic failure of critical Information Technology Infrastructure. The Council is being asked to adopt a resolution and ratify the proclamation of emergency and associated contract for services to respond to the emergency. ITEM INFORMATION ITEM NO. 6.B. 55 STA 1I; SPONSOR: DAVID CLINE 1 IGINAL AGF;NDA avrk: 9/15/14 Ac, I T\;1 ).\ ITI'Al TITIE A resolution declaring an emergency due to failure of critical Information Technology infrastructure and ratification of the Mayor's Proclamation proclaiming an emergency and contract for services. iOis fion 9/15/14 Altg M 0 //so n pate r 1 I R. Z Resolution A .1t, Dale 09/15/14 1)C I ) 0 rdi 'lance A41f; Odle _ B I A .11:g I) at,, (.1 .,1)pa rd IT 1 1 Piwilic I-I ea ri q z ic I )(tA, Other AN I )/ ( ',ATI,;( ;( /RY 0 A 1 t,i),118 Si ( ) INS( / I t 1 (in// A I ayo Finance — I i l e P R Police SH( )Ns( )R'S On September 10, 2014, Mayor Haggerton proclaimed a state of emergency in the City of Si imm, \ Ry Tukwila, per TMC 2.57.070 due to catastrophic failure of critical Information Technology Infrastructure. The Council is being asked to adopt a resolution and ratify the proclamation of emergency and associated contract for services to respond to the emergency. 1 kviviwki ) IY COW Mtg. CA&P Cmtc F&S Crnte Transportation Cmte Utilities (;tire 1 Arts Comm. 7 Parks Comm. _ Planning Comm, DAIE: commil-ru, C I IA 1 R: RECOMMENDATIONS: SP( )Ns( )R/Ami COMM IN. Mayor's Office ITIT',I None COST IMPACT / FUND SOURCE ExpiAinTuRN RLOUIRI1) AMOUNT BUDGFTED APPROPRIATION REQUIRNI) 1und Source: Comments: MTG. DATE RECORD OF COUNCIL ACTION MTG. DATE ATTACHMENTS 09/15/14 Letter from Mayor Haggerston, dated 09/10/14 Proclamation of Emergency, dated 09/10/14 Resolution in Final Form Copy of Signed Contract with InfoRe rieval 55 56 City of Tukwila 6200 Southcenter Boulevard • Tukwila, Washington 98188 Jim Haggerton, Mayor September 10, 2014 City Council City o[Tukwila 6200 Southcenter Boulevard Tukwila, WA 98188 Re: State of Emergency for IT incident DcurCouocilnuozbom: I am writing to inform you that today I proclaimed a State of Emergency in the City of Tukwila pursuant to Tukwila Municipal Code (TMC) Chapter 2.57. A copy of the formal proclamation is attachcd. 1 have declared the State of Emergency due to the failure of critical IT infrastructure that occurred Friday, September 5. As we have come to understand the full impact of this outage over the past few days, it has become clear that there are continued major impacts to the delivery of City services. While many systems have been restored some critical city data remains inaccessible to us and the declaration of emergency allows us to move forward with immediate data retrieval. Over the past three years we have declared a state of emergency three times in order to allow the City to swiftly resolve issues impeding the delivery ofcritical services. Thesc previous emergencies were also due to failure of critical infrastructure; the collapse of sanitary sewers in 2011 and 2013 and the collapse of a stormwater pipe in 2012. In all three cases I declared un emergency in order to restore services and the Council endorsed the declaration at the subsequent City Council meeting. In order to move forward quickly to rninimize the current dkruption unduvertpotentiaJkx/uteon complications of City services, I have issued an official proclamation to declare an emergency so that the City can enter into the necessary contract to retrieve the data. Per I.MC2.57.030, the Mayor is granted authority to obtain vital supplies, equipment, and property needed for the protection of property and to dispense with public bidding requirements. As we have done in previous emergencies, we will be including in your council packets a resolution confirming the declaration of ernerge ncy and ratifying the contract 1 signed toclay with InfoRetrieval as we a copy of the InfoRetrieval contract. During your brief update on the issue on Monday, we indicated that we are still in the middle of the incident. This remains true today. As promised at Monday's meeting, the Administration is committed to providing a full after action report once this event is concluded and will present its findings to the Finance and Safety commjttee once the report is complete. as Key staf will be available at Monday's council rneeting to discuss the ernergency proclarnation and resolution. Thank you for your attention to this important issue. Phone: 206~433-1800 City Hall Fax: 206433-/833 • www.tukwilawa.gov 57 58 Office ~�� the Mayor «_^��u of t/� _'� City of Tukwila, Washington PROCLAMATION WHEREAS, Tukwila Municipa Code (TMC) Section 2.57.03U(I)empowers the Mayor to proclaim a State of Emergency when an incident, whether natural or man-made, requires immediate responsive action to protect life and property; and WHEREAS, the City experienced a catastrophic failure of critical Information Technology equipment, commencing on or about 3:00 um. on the 5m day of September, 2014; and WHEREAS, the Mayor has been requested by the Director of Emergency Management of Tukwila to proclaim the existence of a local. State of Emergency therein; and WHEREAS, the Mayor does hereby find that the recent IT equipment failure constitutes a State of Emergency, as defined by TMC Section 2.57.020 and Revised Code of Washington (RCW) Section 38.52.010; and WHEREAS, the aforesaid conditions necessitate the proclamation of the existence of a local emergency in order to protect public property; NOW, THEREFORE, lL Jim Haggerton, Mayor of the City of Tukwila, do hereby proclaim a State of Emergency within the City of Tukwila; and that during the existence of said State of Emergency, the powocs, functions, and duties of the Director of Emergency Management and the emergency organization of this city shall he those prescribed by state law, hy ordinances, and resolutions of this city and approved by the Mayor on September 10, 2014. Said local ernergency shall be deemed to continue to exist until its tcrozoutioo is proclaimed by the Mayor of the City of Tukwila, State of Washington. Executed this 10th day of September, 2( 4 agg- ro[Tokw'Ua 60 of Washington Resolution No. A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, DECLARING AN EMERGENCY IN RESPONSE TO THE CATASTROPHIC FAILURE OF CRITICAL INFORMATION TECHNOLOGY EQUIPMENT. WHEREAS, at approximately 3:00 a.m. on Friday, September 5, 2014, the City's Storage Area Network, a critical piece of the City's Information Technology (IT) infrastructure, failed; and WHEREAS, failure of this equipment resulted in the significant disruption of City services; and WHEREAS, once the scope of the situation was identified, Emergency Management was notified and the response was elevated to a formal Incident Command System; and WHEREAS, the IT division worked 12+ hour days on Friday, Saturday and Sunday and were able to restore many critical IT systems; and WHEREAS, some key data that affects critical and effective delivery of City services remains inaccessible; and WHEREAS, the inaccessible data is public property and it is in the City of Tukwila's interest for this data to be retrieved as quickly as possible by an experienced data retrieval firm; and WHEREAS, Chapter 2.57 of the Tukwila Municipal Code and Chapter 38.52 of the Revised Code of Washington allow the City to dispense with formal contracting processes and enter into agreements on the City's behalf when circumstances demand immediate action in order to protect public property; and WHEREAS, the Mayor of Tukwila declared an emergency on September 10, 2014, in order to allow accelerated contracting and administration of City funds to mitigate damages and prevent further impacts to the public or loss of data; and VV:\VVorci Processing \Resolutions\Emergency-Failure of critical IT equipment 9-11-14 RB:bjs Page 1 of 2 61 WHEREAS, the City Council wishes to provide their support and endorsement of the Mayor in his action to declare an emergency and for the City's efforts to respond to the emergency; NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, HEREBY RESOLVES AS FOLLOWS: The City Council supports the Mayor in his declaration of emergency and authorizes the execution of contracts or agreements due to damages associated with the failure of critical IT infrastructure, and hereby authorizes City forces to respond in the most effective and expedient manner, without regard for the procedures and formalities that would otherwise govern the assignment of duties, procurement of materials, and contracting of services. This situation is an emergency as defined in Revised Code of Washington Section 38.52.010 and Tukwila Municipal Code Section 2.57.020. PASSED BY THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON, at a Regular Meeting thereof this day of , 2014. ATTEST/AUTHENTICATED: Christy O'Flaherty, MMC, City Clerk De'Sean Quinn, Council President APPROVED AS TO FORM BY: Filed with the City Clerk: Passed by the City Council: Resolution Number: Rachel Turpin, City Attorney W:\Word Proce ng\Resolutions\Emergency-Failure of critical IT equipment 9-11-14 RB:bjs 62 Page 2 of 2