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Home My WebLink AboutCOW 2014-10-27 Item 2C - Powerpoint Presentation Shown at Meeting - City of Tukwila ValuesCity of Tukwila Values Summary of Employee Input and Final Values Statements Background Why and how .. . J City of Tukwila: Vision, Mission, Values • Vision: The city of opportunity, the community of choice • Mission: To provide superior services that support a safe, inviting and healthy environment for our residents, businesses and guests. • Values: Why Values? • Principles that guide behavior and decisions over time • Attract the right kind of talent • Help define the City for partners • Create a set of expectations for all stakeholders Goals • Align with the strategic plan • Identify two to three specific, short value statements • Core values that illustrate our current commitments • Aspirational enough to allow room for all of us to stretch • Memorable Process • Each department /division identified characteristics and descriptors for the City's core values • Values advisory group distilled responses to basic themes • City leadership reviewed and approved What We Heard Staff values exercise results... tti g cs tto tilt 4 Service LI • E•4 ' irs3 i 211 onLive g - m con 2 Pass1On Z Approachable 4 Invested ,� c , voIving a 2 Friendly +. } ]' +actor ter- erviee ` c�t� st �ers+ na Inte rat -. , I1 estonslble Z i�` ` " r+'011 -�C1I �tIl1C Stewardship " k rent- Customer - ervice Delivery- With -a -Smile T Inc lxsa - is cation c s- ove- nrl- e n Cooperation +' 1 'l Foil+ w°s -Tl rou it Acetabi1t• Focused Pride 1 wnersLi yF�air rutrOtit T:1Accountab1eTi41y.r., ' ii n Manages-Expectations EthiesExpresses-Gratitude q Positive-Attitude Above- and - Beyond ' mental 1 F,1e.�iilYty'�'rans��reney# z �'erse�ranee��n -ud onfidential Relational , ► ervaee- rlente+d Viable E' thiea1 Xla e -4- Openness Communicate *osated pp pe ar rrofessiofa1 c What Stood Out Distilling everything we heard from employees... Caring CD 0 Eerso ' 47' 184; 411 Re1atioiia1 4-4 ‘c4 A ID d -n- t cv y• .1r + ttentive W N niol. n-gJ F u s- tC�w�C.I� 1� � lmn U men t ha lEmb racingC-I oiunteering en r_ osit \'Velcomirtg Liistens g:1) g P rofessiona I ° . Integrity . �ana es- Ieet bons Comm tted . �-. c Positive Postve-LAi:t1tude ' RI I C Honesty Goes-AboveancIBeyondcrj Er_i Excellence . . COI1III1UIICatCS ]erns TiII1E11VCiwnership Trustworthy Great-Custorner-Service ProIiessioiiaI eeo,untabil t Confidential Z ,erseerr�ee F11. • ,--{ 1 Li Respect • • Tenacity a, Pride mtl .tl e IrtrLovatlonlEvolviug 0 A, Passion c Servee-Oriented Responsive , Time yv cl, Servieel E � � open -Door �. o � Approachabi 4 � � Accountab1l1tYE[ipGd Eth FlexibiiityAccountthlecStewardship Reliable 4 —° Adaptable Inelusion W Op City of Tukwila Values Supporting Statements Caring We support the diverse community we serve with compassion, empathy and kindness. Professional We hold ourselves to the highest ethical standards and act with integrity and transparency. We are respectful and courteous with all. Responsive We are timely and effective in the delivery of great customer service. We continually strive to find innovative ways to improve. City of Tukwila Values What they look like... Caring We support the diverse community we serve with compassion, empathy and kindness. • Genuinely inquiring as to how someone is doing • Using active listening with colleagues and constituents • Empathizing and supportive • Personalize customer service and colleague interactions • Open and approachable • Treat others as we would want to be treated • We are kind to one another Professional We hold ourselves to the highest ethical standards and act with integrity and transparency. We are respectful and courteous with all. • Accountability to supervisors, peers, subordinates and the community • Open communications with colleagues and constituents • Collaborative approach to problem solving /team player • Meeting deadlines and following through • Ethical decision making Responsive We are timely and effective in the delivery of great customer service. We continually strive to find innovative ways to improve. • Provides timely responses to emails, phone calls and other queries; 24 hour rule applies when possible • Provides great customer service — goes that extra mile to ensure customers have their needs met when possible • Willingness to evolve and interest in finding ways to improve • Proactive and innovative; taking initiative • Efficient and effective City of Tukwila Values How they will be used... Operationalizing the Values • Hiring • Employee awards and recognitions • Promotions • Evaluations • Feedback (customer satisfaction) • Every day work City of Tukwila: Vision, Mission, Values • Vision: The city of opportunity, the community of choice • Mission: To provide superior services that support a safe, inviting and healthy environment for our residents, businesses and guests. • Values: Caring: We support the diverse community we serve with compassion, empathy and kindness Professional: We hold ourselves to the highest ethical standards and act with integrity and transparency. We are respectful and courteous with all. Responsive: We are timely and effective in the delivery of great customer service. We continually strive to find innovative ways to improve. Questions & Discussion J