HomeMy WebLinkAboutReg 2014-12-01 Item 2C - Presentation - Moss Adams Information Technology (IT) Operations AssessmentCity of ��x Tukwila
Jim Haggerton, Mayor
INFORMATIONAL �����������
uo�o ����mmu�nn o��n����� u�u��omn*�«o����u�����n�n
TO: City of Tukwila Councilmembers
FROM: David Cline, City Administrator
Mary Miotke, IT Director
DATE: November 20, 2014
SUBJECT: Moss Adams Information Technology (IT) Operations Assessment Summary
BACKGROUND
The Mayor's Office engaged the consulting firm of Moss Adams in April 2014 to conduct an IT Operations
Assessment. The purpose was to provide the City with an independent and objective evaluation of IT
operations and gauge the pnzoesses, policies and technologies against industry best practices. The
scope of the p jectandareasoffocunwereidentifiedbytheCbyAdministnatorond|TDireokor. The
asaessmenttemmwason'aitaforthreedaysforwa|kthroughsandfie|dwork.andtocnnductintemiews
with a cross-section of staff. The interview list included all IT staff, City Council, City Administration, the
Administrative Team, and selec staff from all City departments.
DISCUSSION
Preliminary findings from the fieldwork were communicated in July and IT staff provided additional
information. The final report was completed in September 2014 and presented to the Administrative
Team and IT Staff on October 29 2014.
The report is fairly lengthy and therefore is included under separate cover for your review. The Repor
includes the following sections:
• Executive summary
• Commendations — There were several areas of strength that were noted, such as vigilance about
secu/ity, responsiveness and use of industry standards,
• Findings and Recommendations - Several recurring recommendations emerged, such as creating a
strategic p|an, establishing ongoing meetings with staff and IT stakeho|ders, conducting business
analysis and adding departmental service level agreements, IT orientation and security education
for staff, enhanced security measures, equipment maintenance updaten, records management,
implementing available technology productivity resources and using the advanced features of our
helpdesk system for purchasing, change management and performance analysis.
• IT Responses to Preliminary Findings — added as an appendix.
After the City received the final report, the IT Department created an IT Operations Work Plan which
responds to each of the items in the IT Assessment. This is included at the end of the report.
NEXT STEPS
As discussed during the after action report on October 13, 2014, the IT Department will build on the
existing baseline assessment and develop an IT strategic plan that encompasses the following key
issues: Role of IT and user expectations, physical equipment and service contracts, personnel resources
and cross training, asset replacement schedule and process, effective IT project managemont.enhanoed
communications and review potential budget implications.
As stated in the anseoament, having the IT function guided by an overarching strategy will help to align
the department with the City's overall business objectives and goa|s, determine which IT project initiatives
to take on and aid in the justification of capital outlay. It is our goal to have an IT Strategic Plan in place
by July, 2015.
ATTACHMENTS (under separate cover)
Moss Adams IT Operations Assessment dated September 4, 2014
Moving Forward: IT Operations Work Plan Including Items Already Completed or In Progress