HomeMy WebLinkAboutReg 2014-12-01 Item 2C - Powerpoint Presentation Shown at Meeting - Moss Adams IT Operations AssessmentINFORMATION TECHNOLOGY
ASSESSMENT 2014
Regular Meeting, December 1, 2014
IT Assessment Overview
Several City departments are creating department
specific strategic plans based on the City's 2012
Adopted Strategic Plan
1 IT Assessment in 2014 — 1St step of IT strategic plan
r Moss Adams chosen in Spring of 2014
In- person interviews, review of practices and structures
Li Presented results of IT Assessment in October 2014
u Operations Work Plan prioritized next steps
IT Assessment
Report Outline
Executive Summary
Commendations
Findings and Recommendations —
8 specific areas reviewed:
Administration, Network Infrastructure, Server Environment,
Applications, Workstations and Mobile Devices, IT Department
Management, IT Staffing, Asset Management
38 findings and recommendations
IT Responses in Attachment
Summary: Findings & Recommendations
IF i MAW
Improvements in the following areas:
IT strategy and management
Project management
IT staff training
Software patching and updating
Balancing business needs with data security
IT Next Steps
After Action Report Recommendations
••• i -E...
New storage systems purchased & installed by end
of 2014
Evaluating all single points of failures and adding in
redundancies for hardware & staffing
Developing asset and service agreement
replacement schedule
IT Operations Work Plan
imwor- i ilw
Tier 1: Most Important — already in progress and
subsequent tasks are dependent
Tier 2: Customer input needed & additional review
Tier 3: Longer Term
Tier 4: Re- evaluate periodically
Strategic Plan Process Implementation
Develop IT strategic plan that:
Defines role of IT
Encompasses effective IT project management
r Enhances user experience and communication
Outlines requirements for staffing resources and cross-
training opportunities
Evaluates potential budget implications
Questions