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Home My WebLink AboutUtilities 2015-02-24 Item 2A - Report - 2014 Waste Management Annual ReportCity of Tukwila Jim Haggerton, Mayor INFORMATIONAL MEMORANDUM TO: Mayor Haggerton Utilities Committee FROM: Bob Giberson, PW Director ii (1 BY: Frank Iriarte, Deputy PW Director DATE: February 20, 2015 SUBJECT: Waste Management 2014 Annual Report ISSUE Waste Management staff will present their 2014 Annual Report for the City of Tukwila. BACKGROUND On November 1, 2012, Waste Management was awarded a seven -year contract to provide comprehensive garbage, recycling, and compostables collection services for Tukwila residents and commercial customers. As part of the seven -year contract, Waste Management is required to prepare and provide an annual report to the City of Tukwila. DISCUSSION Waste Management's presentation will highlight changes to their operations and significant accomplishments in 2014. A copy of the 2014 Annual Report is attached. FINANCIAL IMPACT None. RECOMMENDATION For information only. Attachment: Waste Management 2014 Annual Report for Tukwila W: \PW Eng \PROJECTS \Solid Waste \Info Memo Waste Mgmt 2014 Annual Report UC 2 -24 -14 - sb.docx 1 WASTE MANAGEMENT 2014 ANNUAL REPORT TO THE CITY OF TUKWILA WILSYNAVIIMMAOLUMNOWINELIAIMIKOMI CA) TABLE OF CONTENTS Public Sector Services Team 2 Letter from Mary Evans, Area Director, Public Sector Services 3 Waste Management 2014 Sustainability Update 4 Waste Management Pacific Northwest Strategic Investment Update 6 Waste Management Pacific Northwest Public Education and Outreach Summary 8 City of Tukwila Waste Management in Your Community 10 Year End Reporting Document 12 WASTE MANAGEMENT PUBLIC SECTOR SERVICES TEAM Mary Evans Area Director, Public Sector Services 425 - 814 -7844 mevans4 @wm.com Alan York Senior District Manager, Seattle Hauling 206 - 505 -9163 ayork3 @wm.com Cory Caldwell Contract Compliance Admin. 425 - 825 -0069 corycaldwell @wm.com Candy Castellanos Sr. Mgr. Public Education & Outreach 425 - 633 -5515 cvc @wm.com John L. Chelminiak Sr. Mgr. Public Sector Services 425 - 814 -7838 jchelmin @wm.com David Della Public Sector Mgr. 425 -825 -2016 ddella @wm.com Robin Freedman Sr. Communications Mgr. 425 - 825 -2033 rfreedma @wm.com William Ibershof Public Sector Mgr. 425 - 825 -0032 wibersho @wm.com Kimberly Kaminski Sr. Mgr. Regulatory Affairs 425 - 814 -7841 kshanle1@wm.com Christine Kim Contract Compliance Admin. 425- 825 -2020 ckim @wm.com Kristin Kinder Recycling Education Rep. 425 - 647 -1374 kkinder @wm.com Joel Kohlstedt Recycling Education Rep. 425 - 652 -0862 jkohlste @wm.com Laura Moser Public Sector Mgr. 253 - 804 -5730 Imoser @wm.com Michelle Metzler Recycling Education Rep. 503 - 936 -6036 mmetzler @wm.com Dominique Miciano Collateral Specialist 425 - 814 -7867 cmiciano @wm.com Dawn Prewett Contract Compliance Admin. 425 - 814 -7839 dprewett @wm.com Mindy Rostami Sr. Mgr. Contract Compliance 425 - 825 -2034 mrostami @wm.com ttliv Thank you for the privilege of serving the community through our partnership. It's been another exciting year with few dull moments. 2014 was a year of change at Waste Management, a year of changing the way we work. While change is never easy, it is inevitable. Moreover, the capacity to change is critical to success. We're working hard to create an agile culture, one that continues to change and evolve so we can be the best materials management company in the world. In the Pacific Northwest Area, we regularly rely on global data, best practices and industry lessons learned, in addition to tapping the rich intellectual resources and talent throughout Waste Management. This helps us create a stronger professional organization regionally, with a clear path to a more capable work force and better services for our customers. Our recent changes were part of this pathway. First, we centralized our dispatch, billing and set up functions. Our new centralized dispatch function is bringing a new level of professional acumen to our logistics group. With the addition of new technology, like GPS and Onboard Computing Systems, we have created better operational efficiencies. This past fall, we moved our billing, set up and customer service functions into one new location. Bringing these complimentary groups together, working from the same location allows us to better share resources, communicate across departments more efficiently and develop standardized processes that establish more streamlined services for our customers. Our methodology is to move away from a regional service model to a broader -based model that allows us to deploy greater technology and innovation across all departments. A subset of this work relates to our customer call centers, which WM calls Centers of Excellence. PNW's customer calls are being fulfilled by Waste Management's Phoenix Service Center and West Corporation's Omaha Service Center. West, a leading provider of technology - enabled communication services, has been a WM partner since 2005. By using large, scalable campuses, we can make investments that benefit our customers and our employees. Attracting and retaining top talent is easier in certain areas of the country where call center operations are prevalent; Phoenix and Omaha are two such 4, locations. These Centers of Excellence also offer enhanced training and greater career path options for our customer service professionals. Additionally, Waste Management's senior customer service leadership is on -site keeping our customers' needs front and center. In 2014, we also invested in an exciting a new program called Service Delivery Optimization (SDO). This corporate -wide program focuses on operational excellence at the district level. SDO is the marriage of technology with day -to -day process changes to create a more agile, capable, confident, empowered work force. Our SDO program includes new tools and new processes for routing and dispatching our trucks. Involving technology, employees, and performance management coaching, SDO transforms the way we operate our hauling districts. It standardizes the processes we use to efficiently get our trucks out of the yard in the morning, dispatch and route them during the day, service our customers and return our trucks and our drivers safely to the districts at night. It's a robust program, complete with a certification protocol. We're proud of our districts' SDO journeys. As I mentioned, change is never easy, but it is the undeniable prerequisite to progress. Change and progress go hand in hand. This year was no exception. On behalf of our Public Sector Team, thank you for your partnership and collaboration in 2014. We hope you like this annual report. It summarizes our work in your community, including the materials we collected and processed our public education and outreach programs, and our community activities. As always, your feedback is important to our commitment to excellent services. Please keep me posted on how we are doing. We look forward to continuing our work together in 2015. Mary S. Evans Area Director, Public Sector Services mevans4 @wm.com Office: 425 - 814 -7844 aGESTIVAIMINIATAILVINAINOIMOIELIMIIMILONII 3 WASTE MANAGEMENT SUSTAINABILITY GOALS UPDATE At Waste Management, we care about the planet. We feel a great responsibility to leave it to future generations in better shape than we were given it. Good environmental stewardship is inextricably linked to our business performance. As recycling volumes rise and the demand for recycled commodities grows, our revenues from this part of the business rise. As the demand for renewable energy increases, driven by governmental and customer sustainability goals, so do Waste Management revenues from green energy. Alternatively, if demand falls or the value of recycled goods or renewable energy declines, our revenue from these activities fall as well. We need to take a long -term outlook and remain steadfast in our goals. Despite periodic dips in recycling and green energy prices, we continue to develop new ways to convert waste into valuable resources. We are committed to reinventing our business model and re- envisioning the nature of waste itself. We are pleased to share an update on our four sustainability goals. F- z w z F- Q 4 7 1. INCREASE WASTE -BASED ENERGY PRODUCTION. Waste Management alone produces more energy than the entire U.S. solar industry. In 2012, we pro- duced enough energy to power more than 1.1 million homes. By the end of 2020, we want to generate enough energy to power 2 million homes. In 2014, the Columbia Ridge Landfill in Oregon doubled their energy generating capacity. They are now producing 12.8 megawatts of electricity - enough electricity to power approximately 12,500 Seattle homes. 2. INCREASE THE VOLUME OF RECYCLABLE MATERIALS WE PROCESS. We are well on our way to achieving our goal to manage more than 20 million tons of recyclable materials per year by 2020. In 2013, we extracted 15 million tons of recyclables from the waste stream - an 88 percent increase over our 2007 baseline and a 16 percent increase in just the past two years. In 2014, several WM Puget Sound area cities had residential recycling rates well above the King County average of 55 %. KIRKLAND- 64% RENTON- 61% REDMOND- 61% SAMMAMISH- 58% 3. INCREASE OUR FLEET EFFICIENCY BY 15 %. We have already met and exceeded our 2020 goal to reduce carbon dioxide (CO2) emissions from our fleet. After several years of experimentation, we have determined that converting our fleet to natural gas is our best option to improve efficiency and reduce greenhouse gas emissions. WM has the largest fleet of clean, quiet compressed natural gas (CNG) recycling and waste trucks in North America. In the PNW, WM currently operates 424 CNG trucks. WM PNW -BC CNG TRUCK COUNT BY LOCATION — 2014 Seattle, WA Coquitlam, BC Auburn, WA Woodinville, WA Spokane, WA Portland, OR Forest Grove, OR 143 34 47 88 41 88 33 4. PROVIDING WILDLIFE HABITAT AT OUR LANDFILLS. We have already met and exceeded our original goal to complete Wildlife Habitat Council certification at 100 landfills and to protect more than 25,000 acres. To date, we have pro- tected more than 27,000 acres. Furthermore, we now have over 134 certified programs at 112 sites company -wide. Pacific Northwest Wildlife Habitat Council Certified sites include: 1. WENATCHEE LANDFILL 2. RIVERBEND LANDFILL 3. HILLSBORO LANDFILL a•MAValblINIVAgritelM4011WINELIAIIINNFLONI WASTE MANAGEMENT PACIFIC NORTHWEST STRATEGIC INVESTMENTS UPDATE Over the past year, Waste Management continued our partnership with three very special Puget Sound organizations. It is an honor to continue to support their work to build sustainable communities. r . 14 WA TE MANA EM k ANNUAL REPOR LAKE WASHINGTON SCHOOLS FOUNDATION Lake Washington Schools Foundation's mission is to ensure every graduate is prepared for life. With an initial $225,000 investment, WM supported an engineering curriculum at the new STEM High School. Waste Management and the Lake Washington Schools Foundation enjoyed a successful partnership in 2014. Waste Management continued its financial support of the Foundation with a $5,000 Gold Sponsorship for the Legacy for Learning Luncheon held on April 23, 2014. The event raised a record $249,000 in support of academic excellence and success for students in the Lake Washington School District. In 2014, students and teachers benefitted from Reaching for Success classroom grants, LINKS mentoring and tutoring, scholarships for school - related expenses, STEM -based signature programs and instructional coaches for 2nd year teachers. In addition, Waste Management deepened the partnership with the Foundation by providing in -kind services to create, brand and deliver a Zero Waste Event. Waste Management's public outreach and education staff worked with the Foundation and student volunteers to plan zero waste processes while teaching environmental stewardship. With effective training and guidance, the event produced only .05 lbs. of garbage per luncheon attendee and had a 96% diversion rate. Because the Lake Washington Schools Foundation and Waste Management share a commitment to environmental sustainability, the partnership continues to flourish for both organizations, students and community volunteers. •z•ILIA•IVff.11 ILIOLUIVA40rr1►i►ii/w;1al ri O HOPELINK Since its founding in 1971, Hopelink has helped over one million people throughout north and east King County with a variety of human services. In 2012, WM contributed $150,000 to Hopelink to fund a much - needed inventory management system for their five food banks, ensuring that all donations are used and that perishable food will not go to waste. Hopelink goal of ensuring that clients receive the same amount of food no matter which Hopelink food bank they use, has been achieved! The new inventory management system, called Primarius, has created a data collection system that catalogs all the food Hopelink distributes across their entire food bank system. For example, volunteers who are responsible for bread donations can now track how much bread is at their food banks, how much has been distributed and the expiration date of the loaves still on the shelves. The detailed information in real time allows Hopelink to provide the freshest food possible, without wasting food or running out of the important staples their clients rely on. MOUNTAINS TO SOUND GREENWAY TRUST The Mountains to Sound Greenway Trust conserves and enhances over 1.5 million acres of the landscape from Seattle across the Cascade Mountains all the way to Central Washington. Following Waste Management's $150,000 donation, Mountains to Sound has been redeveloping the Dingford Creek trailhead in the heart of the Middle Fork of the Snoqualmie River Valley. In 2014, Waste Management sponsored the first annual Mountains to Sound breakfast, Our Future in Balance, which raised $95,000. Our investments continue to support the Greenway's effort to preserve a delicate balance between vibrant cities and pristine natural areas, including habitat restoration, trail construction and maintenance, and public access planning to ensure the connection between people of this region and the vast wilderness that surrounds us. Highlights of this year's work include: • 75 miles of trail work completed • 60 acres of stream -bank restoration completed • 6 miles of out -of -use logging roads converted to recreational trails on Mount Teneriffe • 4,000 volunteers hosted, accomplishing nearly $1 million in land stewardship work • 18,000 native trees planted • 5,000 students participated in the Greenway Trust's ecological education program, which engages and inspires the environmental stewards of tomorrow through progressive, scientific learning experiences practiced both in the classroom and in the living laboratory of a Greenway forest. THE BEST AND BRIGHTEST IN YOUR COMMUNITY WM'S 2014 RECYCLE CORPS INTERNSHIP PROGRAM In its third year, Waste Management's Recycle Corps collegiate intern program served as a valuable education and outreach resource for communities throughout Puget Sound. Between June and August 2014, twelve college interns, representing eight universities across the United States, joined Waste Management's Outreach and Education team to learn about professionalism, teamwork, the recycling industry, public engagement and effective communication. Their experience commenced with 40 -hours of professional training from WM staff and industry topic experts covering everything from the intricacies of recycling, composting and waste prevention, to how to create and implement effective customer engagement campaigns. Following their training, they set out to inspire Puget Sound businesses and residents to increase their recycling and composting and reduce their waste. Throughout their 11 -week tenure, the 2014 WM Recycle Corps completed 6,330 hours of outreach and engaged 19,000 customers in conversations about recycling and waste reduction. Meeting with our municipal partners provided an opportunity for our interns to see another part of our business and better understand what makes each municipality unique. Each WM Recycle Corps intern learned the nuances and key messages to accurately represent local recycling programs and to provide appropriate educational support. WASTE MANAGEMENT PACIFIC NORTHWEST PUBLIC EDUCATION AND OUTREACH In 2014, Waste Management continued to make customer education and engagement a top priority. Our public education resources and strategies expanded to provide a variety of ways to promote sustainability and engage customers in waste diversion behaviors. CD WOW WM RECYCLING BEHAVIOR STUDY In 2013, working in partnership with King and Snohomish counties, WM implemented a comprehensive first —of— its -kind behavior study with residents in the counties. We conducted a waste characterization study of garbage carts and followed up with an in- person survey of households. In 2014, we decided to dig even deeper as we concentrated on narrowing the focus audience for the multicultural behavior study, identified a multicultural research partner and created the design and methodology for the study. In order to narrow the focus audience for the multicultural behavior study, Waste Management conducted a thorough Geographic Information Systems (GIS) and American Community Survey (ACS) analysis and mapping of language proficiency for King and Snohomish Counties. This data analysis helped Waste Management, King and Snohomish Counties select Spanish- speaking residents as the primary focus of the multicultural behavior study. Results from the study will be released in early 2015. ORGANICS OUTREACH In the spring, Waste Management participated in Compost Days, a month- long campaign to thank Snohomish and King County residents for diverting 350,000 tons of food, food - soiled paper and yard debris from landfills through curbside composting. During Compost Days, residents received deep discounts on Cedar Grove Compost at 75 participating area retailers and free kitchen containers from Fred Meyer stores. Additionally, the campaign celebrated local King and Snohomish County gardens with The Big Garden Give, the region's first -ever compost drive, which provided 1,119 yards of free compost to more than 120 gardens that grow food for low- income residents. All You Can Shovel Events In May and August, Waste Management partnered with Cedar Grove to host two "All You Can Shovel" events at the Cedar Grove composting facility in Everett. Snohomish County yard waste customers received a postcard invitation to pick up as much free compost as they could shovel into their vehicle. At the event, participants received tips and tools on composting as well as a free kitchen compost container in exchange for taking the Foodcycling pledge, a commitment to recycle their food and yard waste. A grand total of 693 yards were picked up between the two events, equivalent to six football fields of compost! "Scrap Happy Kitchen" Chef Demo Events In the summer of 2014, WM collaborated with Safeway to host a "Scrap Happy Kitchen" booth at three well- attended King County community events: Sammamish Farmers Market, Celebrate Woodinville and Auburn International Farmers Market. At the events, Safeway's Master Chef, Nicole Aloni, shared waste -free recipes and gave out free food samples. Waste Management customers were given free compostable bags and tips and tricks on composting and creating a "Scrap Happy Kitchen." 0 Keep Compost 0' Natural Produce Sticker Trading Card Waste Management produced a Keep Compost 0' Natural Produce Sticker Trading Card to educate residents that one of the primary contributors of compost contamination are the plastic stickers found on vegetables and fruit. Waste Management gave the card out at the Scrap Happy Kitchen demo events in King County and added a downloadable version to the Foodcycling website. Recycling Outreach at Events Waste Management conducted Spanish - language community education outreach at key Latino cultural events in or near our service areas. Latino cultural community events provide a unique opportunity for Spanish - language customers to ask questions of trained staff, and gather the latest tools and resources for increasing recycling and composting at home. The Spanish - language Recycling Information Station was created to provide education to Spanish- speaking and bilingual attendees on how to properly sort their items into the right cart. The event attendees pledged to hang Spanish - language guidelines in their homes where everyone can see them and to use the guides to properly sort their items into garbage, recycling or compost bins. In September, Waste Management participated in the Fiestas Patrias South Park parade with Waste Management's own Vintage Truck and hosted the Spanish- Language Recycling Information Station at Seattle Center. We were able to engage with more than 200 event attendees. aGESTIVAIMINIATAILVINAINOIMOIELIMIIMILONII CITY OF TUKWILA WASTE MANAGEMENT IN YOUR COMMUNITY In 2014, our public education goal for residents and businesses in the City of Tukwila was simple — provide excellent service and targeted outreach in an effort to encourage waste reduction. Waste Management met this goal as we worked with Tukwila residents to increase and improve recycling and composting education for all Tukwila customers with careful planning, consistent information, strong community relationships and innovative programs. Focusing on continued progress and clear communication, Waste Management and Tukwila staff met frequently to plan outreach and develop new and exciting waste reduction events and campaigns. FAI..II'I•►�iI f [llWANe11 10 ENHANCING SINGLE FAMILY RECYCLING Events Waste Management participated in several City of Tukwila events in 2014. At the Tukwila Kids Festival, Tukwila Heritage and Culture Celebration, Tukwila Touch a Truck Safety and Emergency Preparedness Fair and Backyard Wildlife Festival, WM's outreach staff engaged attendees at the WM Recycling Information Station with hands -on activities and displays, informative handouts, and fun giveaways made from recycled materials. At the education booth, WM staff encouraged Tukwila residents and business owners to ask questions about recycling and provided information about where to take household hazardous waste and electronic waste. Our Waste Management Compressed Natural Gas (CNG) recycling truck also made an appearance at an event over the summer. At the Tukwila Touch a Truck event, our CNG truck was stationed near the recycling booth where children waited with their families in lines to safely explore the truck and learn how it operates. To follow up with customers at events, Waste Management's recyclenw @wm.com email is now printed on customer service business cards. This email continues to be a method for all customers to ask additional questions and request educational materials. Donations Through sponsorships and service donations, Waste Management supported other events and organizations that are vital to the Tukwila community: TUKWILA ANNUAL CLEAN UP TUKWILA HERITAGE & CULTURE FESTIVAL CITY OF TUKWILA MINKLER SHOP GENERAL CLEANUP TUKWILA KIDS FESTIVAL FALL CLEAN UP EVENT TUKWILA PARKS AND RECREATION, FAMILY 4TH AT THE FORT FIRE STATION STORAGE FACILITY CLEANUP TOUCH A TRUCK SAFETY & EMERGENCY PREPAREDNESS FAIR TUKWILA ANNUAL BACKYARD WILDLIFE FESTIVAL TUKWILA RESIDENTIAL RECYCLING EVENT TUKWILA VILLAGE GROUND BREAKING CITY OF TUKWILA Cleanup Event Sear's Super Saver Foods and the Tukwila Community Center 8:30 a.m. to 3 p.m. o miss Tukwila's Clean Up Event on Saturday, September 271 This event is sponsored by the Cary of Tukwila and Waste Management. Special Collection Making recycling odd items convenient, Waste Management collected motor oil, cooking oil, electronic waste and CFL bulbs curbside from Tukwila residents in 2014. To collect larger items that do not have a place at the curb, WM provided service for the City of Tukwila's two collection events: ▪ During the City's annual June cleanup, residents left bulky items, such as furniture, appliances and mattresses, at the curb for collection. • At the City of Tukwila's Fall Collection Event, residents delivered their bulky items to our convenient drop off location. Reaching Out To Customers In a continued effort to improve the City of Tukwila's recycling guidelines on a regular basis, key updates were made in 2014. Panels were added to highlight the importance of composting instead of placing food waste in the garbage and how composted food and yard waste become a high value soil. Additionally, the guides contain a more comprehensive explanation of contamination and the importance knowing what should and should not be placed in the compost cart. The guide also contains a description of what goes into the recycling and garbage carts, tips to reduce waste, severe weather protocols and information, and community resources on where to dispose of hazardous waste. All 2,739 single family residents received the Tukwila recycling guide. RECYCLING Clean paper •'E Plastic bi � on mem � 6 mmmers « I N REE SPECIAL RESIDENTIAL RECYCLING PROGRAMS Compec, (CFL) be Motor Oil TUKWILA sidential cycling Guide warresimagerres is please. in 14E. INCREASING MULTIFAMILY EDUCATION & PARTICIPATION Throughout 2014, WM Education Staff visited all 113 multifamily properties to update property managers and staff on the free recycling education services available, including door -to -door delivery of educational resources and City of Tukwila recycling tote bags for tenants. We were excited to hear from many property managers that they were already aware of many educational resources due to previous site visits. WM distributed over 2,100 recycling bags and fliers and conducted door -to -door outreach for 1,228 individual units, reaching property managers and tenants alike. In addition to the outreach, WM mailed each of the 113 Tukwila property managers a recycling guide that displays what goes in the garbage, compost and recycle containers, and features updated resources for items that are not part of regular collection services. COMMERCIAL CHAMPIONS COLLECTION GUIDELINES RECYCLING Clean pa 'YOUR 11,10VILA up ▪ # ma,ew • Apartment & Condominium Recycling Guide Throughout the summer, WM Education and Outreach staff visited all 780 businesses in Tukwila. Our staff distributed 510 educational fliers outlining the free services that are available, along with 197 recycling fliers clearly showing what should be placed in the recycle, compost and garbage containers. Our staff also provided free onsite technical assistance and supported businesses in overcoming site - specific recycling barriers. The impact of WM's commercial outreach continues to result in significant improvements in recycling for the Tukwila community. Nearly 540 businesses in Tukwila now have recycling service. That's an increase of over 190 businesses since 2012! In late 2014, commercial customers received the Tukwila Business Recycling Guide, which provides comprehensive recycling, compost and garbage guidelines, as well as additional recycling resources for businesses. RECYCLE ONLY CLEAN AND EMPTY wwn II � r tti Ca 'l u Setting Up Workplace Recycling ENE 4 • aGESTIVAIMINIATAILVINAINOIMOIELIMIIMILONII 11 CITY OF TUKWILA I ri I M M WASTE STREAM Tons Collected 20000 15000 10000 5000 1,796 871 642 0 - Residential RESIDENTIAL PARTICIPATION Curbside Recycling Average Set -out % 100 90 80 70 60 50 40 30 20 10 0 389 37 3,883 • Recycling MI Organics /Yard Waste Solid Waste Commercial Dry Waste 3,461 189 18,871 Multifamily Commercial Yard Waste Average Set -out % 100 90 80 70 60 50 40 30 20 10 0 95.9% DIVERSION Average percent for 2014 9.9% 16.2% Multifamily II Commercial • Residential 45.7% 10 20 30 40 50 DISPOSAL SITE TONS SOLID WASTE Bow Lake Transfer Station 24,549 RECYCLING Cascade Recycling Center 4,721 YARD WASTE Cedar Grove 868 OTHER RECYCLABLES E -SCRAP Pounds Collected 2.5 USED MOTOR OIL Gallons Recycled 132.5 USED COOKING OIL Gallons Recycled 23 CASCADE RECYCLING CENTER COMPOSITION* 2014 AVERAGE COMMODITY MARKET PRICES PER TON Fibers Residue Plastics Glass Metals *The Cascade Recycling Center Composition reflects the breakdown of all recyclables brought to the Cascade Recycling Center. Commodity Average Market Price Newspaper 6 $98.91 Mixed I (mixed paper) $89.73 Mixed II (Cardboard) $136.99 Aluminum $1,475.58 Glass $(17.71) PET $339.98 HDPE - Natural $836.33 HDPE - Colored $604.04 # 3 - 7 Plastic $89.88 Scrap Metal $162.50 Tin Cans $204.61 Please note that additional Year End Reporting for 2014 accompanies this Annual Report as Appendix A. If you have any questions please contact Waste Management. aGrWNA3rMan ►rIe Ma►rrAiuuiAII Miiui1