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HomeMy WebLinkAboutCAP 2015-05-26 Item 2C - Park Watch ProgramTO: City of Tukwila Jim Haggerton, Mayor INFORMATIONAL MEMORANDUM Mayor Haggerton Community Affairs and Parks Committee FROM: Rick Still, Parks and Recreation Director BY: Robert Eaton, Parks and Recreation Superintendent DATE: May 20, 2015 SUBJECT: Park Watch Program Update ISSUE Status update of the Park Watch Program, informational only. BACKGROUND In 2014 the Parks and Recreation Department was commissioned by Council President De'Sean Quinn to develop a program to connect with the neighborhoods and park users in efforts to implement many of the City's Strategic Plan goals. Parks and Recreation responded with the concept of a pilot Park Watch Program which is being developed. DISCUSSION Parks and Recreation began the planning of the conceptual Park Watch Program by using a project management tool, Logic Model (attachment A) to identify the purpose, objectives, stakeholders, scope and key components of the project. From there, a Charter (attachment B) was developed to guide the program and hold it accountable to meeting the City's Strategic Goals and identify the means to accomplishing this. Once the charter was developed then Ad Hoc Teams were identified by the Project Management Team (attachment C). Attachment D is the outline for the Ad Hoc Teams Kick -off Event, scheduled for May 27, 2015, where all members of the ad hoc teams will meet together to be briefed on the program. An overview of the purpose and roles of the ad hocs will be provided along with a review of each teams' objectives. The project schedule will be reviewed and significant target dates identified. Then the ad hocs will break into their respective teams and begin fleshing out their workplans, coordinating points with other ad hocs, check points that coincide with the identified program target dates, and frequency of meetings necessary to complete their tasks. The facilitator of each Ad Hoc Team is on the Project Management Team and will provide updates at the weekly Management Team Meetings. Attachment E identifies the multiple City goals, priorities, objectives and values the Park Watch Program will meet as it is implemented. FINANCIAL IMPACT The program budget for 2015 is $2,000 which is being funded by the Parks Commission serving as the Project Sponsor. The majority of the expense will be for the events. RECOMMENDATION Informational only ATTACHMENTS A. Park Watch Program - Logic Model B. Park Watch Program - Charter C. Park Watch Program - Ad Hoc Teams List D. Park Watch Program - Ad Hoc Teams Kick -off Event (Outline) E. Park Watch Program and City's Strategic Plan Goals 87 PROJECT NAME: Park Watch Program DATE: February 26, 2015 Suppliers & Stakeholders Inputs Processli Outputs Customers Desired Outcomes - Short Term Mid Term Long Term Who supplies us with the things we need to do this job /project? What specific things do we need to complete this job /project? What are the main steps in this process? What things are produced through this process? Who actually uses the things we produce through this process? How does the organization benefit from this work? - Maintenance Team • Neighbor(hoods) • Create Goal, Purpose, • Park Watch Program -, Neighbors Short Term: • Stewardship Plan contacts Mission, Charter for Plan /Document • Park Visitors • Established communication loop between staff & • Volunteer Program • City's Vision & Mission program • Positive Relationships • Local businesses neighbors • 2015 Workplan • City's Strategic Plan • Develop Scope with • Employees of local • Established positive relationship with neighbors • Park Users • PROS Plan • Develop Timeline residents /neighbors businesses • Education of maintenance /LOS to citizen • Police • Mayoral Focus Areas • Create Teams • Established • Council • Increased eyes on the park • Neighbors • Council's Priorities • Plan /Conduct mtgs (regular Communication Plan • City staff (various • Improved Image, awareness of programs. • Casey (Renton) • City's Values and special) (b /w public & staff) depts.) , Safety • P &R's Values (FLT) • Meet with Neighbors • Norms (reporting issues, • P &R staff Mid Term: • LOS (still being developed) • Meet with City Staff (Depts) • Doorbelling police involvement, public's roles, etc.) • Parks Maintenance • Bolstered volunteers and volunteer program • Increased access to and presence in the parks • Block Watch Program • Host Park Meet -N- Greets • Goals (current & future) • Those who live • Quality Circle — How can they solve the problem • Neighborhood • Create Communications • Performance Measures work and play in Canvasing Plan (to measure success) Tukwila Long Term: • Renton Neighborhood Program /Model (Fliers, word of mouth, doorbelling, facebook, Rec • Email lists for neighborhoods • Improved Neighborhood Connectivity /Recognition (know your neighbors) • NRPA Guide, Phoning, etc.) • Revised LOS by • Improve residential livability (rec opportunities) • Websites • Public review of LOS Neighbors (after City • Increased safety of parks • Eugene OR Program • Rec users (email) where they live completes first draft, seek public input)(dog park, P- Patch, etc.) • Increased ownership of the park • Long -term Enjoyment • SG 1.A, 1.B, 5, PROS 2, 4, 6, Mayor 1, CPR Author(s): Robert Eaton, Dave Johnson, Tracy Gallaway, Rick Still 90 DRAFT Attachment B Tukwila Parks & Recreation Park Watch Program Charter Project Background In 2011 the City began a vigorous workplan to begin revitalizing the City in many different ways, (HPO, LEAN, Crime Reduction, Improve Image, etc.). The first step the City took to begin this process was to listen to the residents, businesses and visitors to the City of Tukwila. The Strategic plan was developed from what the City heard from those that work, live and play in the City of Tukwila. A new Community Vision, City Mission, City Values and Five Strategic Goals /Objectives were developed to provide direction for the future of the City of Tukwila. From there, the Parks and Recreation Department continued momentum started by the Strategic Plan, and using a similar pubic engagement process, developed the 2014 Parks, Recreation and Open Space Plan (PROS Plan). There were five goals identified in the plan that further defined the process and programs the Parks and Recreation Department will utilize to implement the City's Strategic Plan as it relates to P &R activities. Shortly after the adoption of the 2014 PROS Plan, planning began on the 2015 -16 Biennial Budget. In conjunction with the 2015 -16 Biennial Budget the City developed a detailed 2015 Workplan to guide and track the City's work holding it accountable to the Strategic Plan Goals. The Council Priorities and the Mayoral Focus Areas also were developed to further define the focus of the City's work for 2015. From all these public planning processes, two areas of focus rose to the top as very high priorities for 2015: 1) Improving Residential Quality of Life and Neighborhood Connectedness and 2) Improving the Positive Image of Tukwila. In 2014 the Parks and Recreation Department was commissioned by Council President De'Sean Quinn to develop a program to connect with the neighborhoods and park users in efforts to implement many of the City's Strategic Plan Goals. Parks and Recreation responded with the concept of a pilot Park Watch Program. Parks and Recreation began the planning of the conceptual pilot Park Watch Program by using a project management tool, Logic Mode, to identify the purpose, objectives, stakeholders, scope and key components of the project. From there, this Charter has been developed to guide the program and ensure that it is, and remains, in line with the City's Strategic Plan Goals and identifies the means to accomplishing the Goals. The program will be developed in 2015 with the goal of having multiple "See You in the Park" meet and greet events with the local neighborhoods and park users in several key parks in the City of Tukwila. Tukwila Parks & Recreation — Park Watch Program -1- 5/20/15 91 DRAFT Attachment B Serving as the Project Team, the Parks and Recreation Management Team will work closely with the Executive Steering Group, Project Sponsor, Project Manager, Ad Hoc Teams and Individual Members throughout the development of this program. The Parks and Recreation Department will partner with the other City Departments to utilize this program to its maximum benefit for both the residents and the City. Ad Hoc Teams will be formed with varying areas of focus and will prove to be great opportunities for cross - department work groups and teams to utilize this program to connect with neighborhoods and park users. The goal of this program is to implement the City's Strategic Plan Goals and Mayor's priorities by establishing community connections, improving residential livability, and promoting the positive image of Tukwila. Project Purpose 1. To establish communications between staff and neighbors 2. To establish positive relationships between staff and neighbors 3. To educate neighbors on the park maintenance service levels of Tukwila's Park System 4. To increase "eyes" on the parks and neighborhoods that improve proper use of the parks and that are familiar with how to report improper use of the parks 5. Make the parks safer and more enjoyable place for our neighbors and residents 6. To improve volunteer programs in our parks 7. To improve connectivity between our residents and the City 8. To foster "ownership" of the parks; and issues going on in the neighborhood Project Objectives 1. To provide opportunities for neighbors and park users to meet staff in a social setting 2. To develop interest from the social gatherings into something more formal as desired 3. To create and implement a Park Watch Program 4. To build strong positive relationships with neighbors and park users 5. To establish clear communication channels between City staff and park users 6. To educate neighbors and park users on where, when and how to report issues, concerns, suggestions compliments and positive feedback 7. To collect email and phone numbers (full contact info) from interested neighbors 8. To provide our contact information to the neighbors 9. To foster neighborhood community groups and involvement with the (parks /City ?) (staff ?) (operations ?) (etc. ?) 10. To provide neighbors and park users the opportunity to give input on the service levels of the parks are maintained at 11. To improve access to and /or increase the recreational opportunities within the parks Tukwila Parks & Recreation — Park Watch Program - 2 - 92 5/20/15 DRAFT Attachment B Project Scope The Park Watch Program Team will focus on neighborhoods surrounding six parks throughout the City to begin developing relationships with the neighbors and park users by providing an introductory outreach event: April 25, 2015, 9:OOam — 12:OOpm @ Crystal Springs Park (in celebration of National Parks Appreciation Day) July 8, 2015, 5:30pm — 7:OOpm @ Joseph Foster Memorial Park July 15, 2015, 5:30pm — 7:OOpm @ Riverton Park July 22, 2015, 5:30pm — 7:OOpm @ Duwamish Park July 29, 2015, 5:30pm — 7:OOpm @ Tukwila Park August 4, 2015, 5:30pm — 7:OOpm @ Crestview Park (in partnership with the National Night Out Against Crime) 1. Form Ad Hoc Teams to develop program specifics and workplan: Communication Events Connection Business Safety 2. Develop a formal Park Watch structure, as desired by residents, based upon the Neighborhood Watch Program. Project Schedule April — Develop Charter May (early) — Develop Ad Hoc Teams May (late) — Project Ad Hoc Kick -off Event June (early) — Ad Hoc Teams Begin Meeting on Workplans June (late) — Outreach to Neighborhood July — Host "See you in the Park" (meet and greet) Events August — Follow -up with Interested Groups /Individuals Fall /Winter 2015 — Transition to Development of Plan with Specific Neighborhood(s) Implementation Steps 1. Create Goal, Purpose and Mission for program using Logic Model 2. Develop Charter (Objectives, Scope, Schedule, Team members) 3. Form Ad Hoc Teams 4. Plan and conduct regular meetings of various ad hoc teams 5. Develop Communication Plan 6. Reach out and coordinate with other City departments 7. Outreach to neighbors 8. Host "See You in the Park" meet and greet events 9. Follow -up with neighbors post "See You in the Park" events Tukwila Parks & Recreation — Park Watch Program 5/20/15 - 3 - 93 DRAFT Attachment B 10. Develop Park Watch Plan(s) with specific neighborhoods 11. Maintain communication channels and professional relationship between City staff and park users. 12. Coordinate regular meetings with formed Neighborhood Park Watch teams 1. Connect with Neighbors and Park users through multiple methods of communication (including possibly phone calls, doorbelling, fliers, emails, mailings, advertisement in Rec Brochure, Channel 21, Tukwila Talk, etc.) 2. Host "See You in the Park" meet and greet events in several key parks from April — August for staff to meet and connect with the neighbors and park users. 3. Develop Neighborhood Park Teams linked with specific parks and facilitate regular meetings to foster ownership and strengthen communications between the neighbors and city staff. 4. Train and educate the Neighborhood Park Teams of how to be involved (reporting issues, volunteering, being a presence in the parks, etc.) Team Membership Executive Steering Group: 1. De'Sean Quinn, Councilmember 2. David Cline, City Administrator 3. Rick Still, P &R Director Project Sponsor: 1. Parks Commission Project Manager: 1. Robert Eaton, P &R Superintendent Project Team Members: 1. Rick Still, P &R Director 2. Dave Johnson, P &R Superintendent 3. Robert Eaton, P &R Superintendent 4. Tracy Gallaway, P &R Superintendent 5. Stephanie Gardner, P &R Analyst Ad Hoc Teams: 1. Communication 2. Events and Health & Wellness 3. Community Connection Tukwila Parks & Recreation — Park Watch Program - 4 - 94 5/20/15 DRAFT Attachment B 4. Business Connection 5. Safety Individual Members: (Still being developed and added to) 1. Kris Kelly, Parks Supervisor 2. Brett Owner, Maintenance Specialist - Parks 3. Brian Jaeger, Maintenance Specialist - Parks 4. Malcolm Neely, Maintenance Specialist - Parks 5. Randy Engle, Maintenance Specialist - Parks 6. Teshome Edesa, Maintenance Specialist - Parks 7. Tim Carpentier, Lead Maintenance Specialist - Parks 8. Shannon Fisher, Recreation Coordinator 9. Chris Partman, Community Policing Coordinator 10. Joyce Trantina, Project Development Manager 11. Rachel Bianchi, Communications Manager 12. Warren Orr, Golf Coordinator 13. Nora Gierloff, Deputy Director 14. Rebecca Fox, Senior Planner 15. Andrea Cummins, Urban Environmentalist Critical Success Factors 1. Positive interactions and connection between City staff and neighbors and park users 2. Improved communication channels between City staff and neighbors and park users 3. Improved safety of the parks 4. Increased positive presence in the parks 5. Increased neighborhood connectivity 6. Increased engagement by neighbors and park users Roles and Responsibilities Executive Steering Group: 1. Approve and support project as outlined in charter 2. Respond to and act as decision - making authority for recommendations proposed by the Project Team 3. Provide guidance to Project Team 4. Support implementation of approved recommendations. Sponsor: 1. Approve and support project as outlined in charter 2. Provide support and resources to project 3. Provide input on draft recommendations 4. Partner with Project Team to promote project Tukwila Parks & Recreation - Park Watch Program - 5 - 5/20/15 95 DRAFT Attachment B Project Manager: 1. Monitor consistency with the Team Charter 2. Schedule Project Team meetings, create agendas, and distribute meeting outcomes 3. Provide project updates to Executive Steering Group, Sponsor, Project Team and P &R Department 4. Request guidance or clarification from Executive Steering Group when necessary Project Team: 1. Meet regularly to pursue completion of the project 2. Guide the project according to the Charter 3. Develop and facilitate ad hoc teams 4. Champion the project 5. Develop and present recommendations to the Executive Steering Group for consideration Ad Hoc Teams: 1. Meet regularly to pursue completion of the project 2. Develop workplans in line with both the project objectives and respective ad hoc team objectives 3. Coordinate workplans with other ad hoc teams 4. Champion the project 5. Develop and present recommendations to the Project Team for consideration Individual Members: 1. Regularly attend and actively participate in meetings. 2. Be prepared for Team meetings. 3. Consult with your division regarding agenda items prior to each meeting so you are prepared to communicate your division's processes and needs. 4. Identify additional staff that should be invited to specific Team meetings. 5. For every problem you identify, bring two solutions. 6. Share pertinent work products. 7. Share individual experiences and opinions. 8. Advise the project manager promptly of any circumstances, which preclude the member from fulfilling their responsibilities. 9. Accomplish the work tasks. 10. Report to your division the Team's activities. Project Team Member Vacancy Replacement The Project Team will submit names of recommended people to fill the vacancy for the Executive Steering Group to evaluate and make a final decision. Tukwila Parks & Recreation — Park Watch Program - 6 - 96 5/20/15 DRAFT Attachment B Operating Guidelines 1. Come prepared 2. Be present and engaged 3. Throw titles out of the window — we are equal in this room 4. Everyone is accountable to the work assigned to them 5. No cross talk (respect the speaker & no side conversations) 6. Speak your truth, it is okay to challenge each other 7. Don't speak for anyone else but yourself (unless with permission) 8. Reserve the right to revisit decisions made & information sheet 9. Assume the best intentions and check for understanding 10. The past is used for lessons learned. Focus on how we can move forward. (Be solution oriented - not problem oriented) 11. There needs to be agreement /group support on what messages go out to the other staff 12. We seek agreement /support from everyone 13. Agreement /support indicator will be thumbs up, down, or sideways 14. Don't make it personal and don't take it personal 15. Keep your calendar up to date Values The Team fully supports the values of the City of Tukwila through our actions and work products for this project. Caring We support the diverse community we serve with compassion, empathy and kindness. [Caring about and making a positive impact in the lives of our fellow human beings is at the heart of everything we do.] Professional We hold ourselves to the highest ethical standards and act with integrity and transparency. We are respectful and courteous with all. [We take great pride in bringing a high level of skill, expertise, quality and commitment to the services we provide for our community and each other.] Responsive We are timely and effective in the delivery of great customer service. We continually strive to find innovative ways to improve. [We are committed to serving our diverse community in a meaningful and relevant ways that are consistent with our mission.] Tukwila Parks & Recreation — Park Watch Program - 7 - 5/20/15 97 DRAFT Attachment B Team Endorsement "We, the undersigned, approve and endorse this Park Watch Program Project and are committed to actively supporting it. We accept responsibility for fulfilling any aspect of the Team Charter that applies to us, including providing resources, actively participating, and effectively communicating. We know what to do and are prepared to act. Our endorsement is an active and positive statement that we are committed to fulfilling the responsibilities designated in this Team Charter." Dated this day of , 2015. Executive Steering Group: De'Sean Quinn, Councilmember David Cline, City Administrator Rick Still, Parks & Recreation Director Project Team: Rick Still, P &R Director Dave Johnson, P &R Superintendent Robert Eaton, P &R Superintendent Tracy Gallaway, P &R Superintendent Stephanie Gardner, P &R Analyst Tukwila Parks & Recreation — Park Watch Program - 8 - 98 5/20/15 Attachment C Park Watch - Ad Hoc Teams DRAFT PWP Kick -off Event: Wednesday, May 27, 2015 2:30pm - 4:OOpm, TCC Meeting Room A 99 1 2 3 4 5 Project Team Communication Events Health & Wellness Community Connection Local Businesses Connection Park Safety Action Team Robert - Facilitator (PM) Tracy - Facilitator Stephanie - Facilitator Robert - Facilitator Dave - Facilitator Robert - Facilitator Dave Rachel Bianchi Shannon Kris Warren Kris Rick Tracy Joyce Stacey Chris Partman Stephanie Kris Nate Brandon Rick Mitchell OR Tracy Brett Brian Zach Anderson Malcolm Tesh Randy Tim Objectives: Objectives: Objectives: Objectives: Objectives: Objectives: To develop consistent professional messaging of the program that can be utilized by all Ad Hocs To plan "See you in the park" events To establish connections between staff and neighbors /neighborhoods To establish connections between staff and local business around parks and trails To partner with Parks Maintenance on issues in the parks Identify /Coordinate the outreach to neighborhoods around the parks To determine how to promote Health and Wellness to neighbors long -term To develop plan /steps for connecting with neighborhoods To develop plan /steps for connecting with local businesses To partner with the City's Hot Spots team on issues in and around the parks To assist other Ad Hocs with the development of communication materials (to maintain consistency) To implement the neighborhood connection workplan To implement the local businesses connection workplan To develop processes to expedite response and action times To coordinate with the City's Communication Dept for messaging and timing of neighborhood outreach (doorbelling or mtgs, etc.) To determine what the Park Watch Program can glean from and partner with the existing Block Watch Program To identify potential local business volunteer opportunities To develop CPTED plan for all parks and trails (identify areas (or potential areas) for modified maintenance to enhance safety in the parks) To identify existing local neighborhood groups (like block watch, McMicken Heights, etc.) To further develop and strengthen the identified existing neighborhood groups to involve the local neighborhood parks To further develop and strengthen the identified existing neighborhood groups to involve the local neighborhood parks To be an initial contact to local businesses then connect them with Parks Maintenance Staff Phase 2 Objectives: Phase 2 Objectives: Phase 2 Objectives: Phase 2 Objectives: Phase 2 Objectives: Phase 2 Objectives: Develop... Strengthen connections between staff and neighbors Strengthen connections between staff and neighbors Implement CPTED plan ...perform inspections, fnllnw-i in arlrlitinnal To Do: To Do: To Do: To Do: To Do: To Do: Ouline steps /process of PWP Develop Communication Plan Plan Park Events Doorbelling Plan Outreach to Bicentennial Park & Tukwila Pond Businesses. Develop Workplan, Scope and Purpose Give Updates from Ad Hocs Develop Communication Materials Develop "Passport" Develop Outreach Plan Focus on Fall 2015 Events Work with existing Hot Spots Team Members Develop "The Common Message" for staff to use @ Events What can PWP glean from block watch program Connect with Bike Groups PWP Kick -off Event: Wednesday, May 27, 2015 2:30pm - 4:OOpm, TCC Meeting Room A 99 DRAFT Attachment D Park Watch Ad Hoc Kick -off Event 5/27/15 2:30PM, TCC Meeting Room A 1. Park Watch Program Overview (5min) 11. Overview of each Ad Hoc's Role (as defined in the Charter) (5min) A. Communication #1 1. Develop communication plan (timeline /methods /frequency) 2. Assist other Ad Hocs on development of the material B. Events #2 1. Plan logistics of events (food, activities, layout, amenities, etc.) C. Community Connection #3 1. How do we connect with people? a. to get them to come to the events (materials, work with #1) b. while they are at the events (work with #2) c. to establish long -term connections d. best way for them to communicate with parks (parkswatch email, Kris's number, etc.) D. Business Connection #4 1. How do we connect with people? a. to get them to come to the events (materials, work with #1) b. while they are at the events (work with #2) c. to establish long -term connections d. best way for them to communicate with parks ( parkswatch email, Kris's number, etc.) E. Park Safety #5 1. Educational element of when to call police, when to call parks, etc. 2. CPTED of Park and Trail System III. Review each Ad Hoc's Objectives (5min) Iv. Identify Key Dates (i.e. doorbelling 3 weeks prior to first Event) (5min) V. Break into Ad Hocs (60min) A. Develop workplan /assignments to team members B. Determine Meeting Schedule /Frequency (keep in time with other Ad Hocs and project schedule) 100 Attachment E Park Watch Program & City's Strategic Plan Goals Strategic Plan: Goal 1. A Community of Inviting Neighborhoods and Vibrant Business Districts A. Cultivate community ownership of shared spaces. B. Build a broad and collaborative approach to preventing crime and increasing the sense of safety. Goal 4. A High - Performing & Effective Organization D. Ensure City facilities are safe, efficient, and inviting to the public. Goal 5. A Positive Community Identity & Image A. Improve the City's ability to build trust and work with all members of the Tukwila community. C. Promote a positive identity and image of Tukwila. PROS Plan: Goal 2: A Sense of Community — PROS system builds community cohesion with opportunities for social interaction and gathering of all sizes, with designs that strengthen Tukwila's identity. Goal 4: Safe, Inviting & Affordable — Parks and facilities are safe, well maintained and clean; and programs and services are welcoming and accessible for all people. 4.2 Develop master plans /site designs to guide all park improvements and achieve cohesive design and efficient phasing of projects. 4.3 Involve the community in all aspects of project and program planning and implementation 4.4 Involve partners /volunteers in park construction /maintenance to build ownership & reduce City's costs 4.7 Maintain park and public spaces so that they are safe, clean and welcoming. Priorities 2015: #2 Community Livability #3 Create Community Partners to Implement City -wide Plans and Visions #5 Continue to Create a More Effective Organization #6 Improved Communications and Community identity Mayoral Focus 2015: #1 Improving Residential Quality of Life and a Positive Image of Tukwila. Parks Commission Objectives: #1 To submit recommendation to the City Council on the acquisition, development, expansion and operation of parks and recreation facilities and programs in the City. #2 To advocate for health and active lifestyles and promote the quality of life that is provided through the programs and actions of the City's Parks and Recreation Department. #3 To recommend policy and standards for the construction, development, maintenance and operations of parks, playfields, and recreation grounds belonging to or leased by the City. City Mission: To provide superior services that support a safe, inviting and healthy environment for our residents, businesses and guests. City Values: Caring Professional Responsive 101