HomeMy WebLinkAboutCAP 2016-03-28 Item 2B - Discussion - SeeClickFix Platform to Enhance Ability for Residents and Stakeholders to Flag IssuesTO:
FROM:
CC:
DATE:
City of Tukwila
Allan Ekberg, Mayor
INFORMATIONAL MEMORANDUM
Community Affairs and Parks Committee
Rachel Bianchi, Communications and Government Relations Manager
Mayor Ekberg
March 22, 2016
SUBJECT: SeeClickFix
ISSUE
The City will be deploying a new technology to enhance the ability for residents and other
stakeholders to flag issues for City staff, see the resolution of these issues over time, as well as
view what other people have reported.
BACKGROUND
This effort is one of the Mayor's three priority areas. Staff was tasked with identifying a way to
use technology to allow residents to report issues and see progress over time. Unfortunately,
the customer response module in TRAKiT is severely limited and lacks much of the functionality
that is needed for a truly great user experience, such as mapping and an application for mobile
users. Staff researched a variety of options and ultimately landed with SeeClickFix because of
the functionality, cost and references in other communities around the country.
Staff is currently undergoing the branding process and identifying the various issues for people
to report. An interdepartmental team has been convened to do the necessary planning,
workflow and other pre - launch tasks. It is expected that the City will launch the technology later
this spring.
FINANCIAL IMPACT
The cost for this service is $11,712 for twelve months. The funding came from the existing
Communications Division budget.
RECOMMENDATION
Information Only.
ATTACHMENTS
Presentation to CAP, March 28, 2016.
27
28
SeeClickFix
Enhanced customer service and addressing community- raised issues
CAP March 28, 2016
Mayoral Priority
• Allow residents to flag issues
• Track issues and resolution over time, throughout the
City
• Technology based
• Accessible
• TRAKiT cannot meet these goals
Options
• Cross departmental group
• Reviewed various options
• Participated in demonstrations with vendors
• Provided recommendation to go with SeeClickFix
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Next Steps
• Interdepartmental team
• Branding and marketing
• Power users training and workflow build
• City policies and expectations
• All user training
• Supported launch