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HomeMy WebLinkAboutUtilities 2016-05-10 Item 1A - Presentation - Seattle City Light Advanced Metering ProgramCity of Tukwila Public Works Department - Bob Giberson, Director INFORMATIONAL MEMORANDUM TO: Utilities Committee FROM: Bob Giberson, Public Works Director BY: Frank Iriarte, Deputy Public Works Director CC: Mayor Ekberg DATE: May 6, 2016 SUBJECT: Seattle City Light Advanced Metering Program Allan Ekberg, Mayor ISSUE Briefing and discussion of Seattle City Light (SCL)'s Advanced Metering Program. BACKGROUND As part of SCL's Strategic Plan initiatives, they will employ Advanced Metering and build a smarter grid that would modernize operations, automate outage reporting, reduce carbon footprint and improve customer service. The Program calls for the replacement of more than 400,000 obsolete electric meters with more modern and reliable advanced meters. DISCUSSION Installation of the Advanced Meters is scheduled to begin in mid - 2017 and should take approximately 18 months to complete. SCL has developed a community outreach/engagement plan to raise customer awareness and lay the groundwork for a successful Advanced Metering Program deployment. SCL staff will present more detailed information including deployment timeline, Opt-Out Policy and outreach plans. FINANCIAL IMPACT None. RECOMMENDATION Information only. ATTACHMENT(S) SCL Advanced Metering Program W:\PW Eng\PROJECTS\Franchise\Info Memo UC-SCL Advanced Metering 05-06-16 gl sb.docx 1 AGENDA • Welcome and Introductions • Advanced Metering Overview • Community Engagement and Communications • Community Ambassador Program Next Steps Seattle City Light TI IL NATION'S GREENEST ,1T1_IT''b' 1 2 WELCOME ABOARD • Thank you for your interest u- Advanced Metering Communications Team Scott Thomsen Wendy Johnson Chris Hoffman Natalie Graves Seattle City Light TI IL NATION'S GREENEST ,1T1_IT''b' 1 3 OUR VISION To set the standard —to deliver the best customer service experience of any utility in the nation. OUR MISSION Seattle City Light is dedicated to exceeding our customers' expectations in producing and delivering environmentally responsible, safe, low -cost and reliable power. Seattle City Light 1-11E N ,1T1_IT''b 1 4 COMMITTED TO OUR CUSTOMERS 10th largest publicly owned utility in the US Serving customers since 1905 More than 410,000 customers in the city of Seattle and eight adjacent jurisdictions Rely on a mix of resources: 98% of our power comes from clean resources, such as hydroelectric facilities and wind Seattle City Light Service Area SHORELINE IAAIE FOREST fir- PUGET SOON WAS TUNGPlN UNINCORPONATE IMO COUNTY Seattle City Light TI IL NATION'S GREENEST , .TI_IT''b' 1 5 TODAY'S ELECTRICAL SYSTEM Parts of our electrical distribution system were built in the early 1900s Some meters in the field today have changed little since the 50s EMPLOYE INFORMATION BOOK Seattle City Light T1 IL ..A IC "J .L.. 1.J .j =F. L .T ,1T1_IT''b' 1 6 OUR FUTURE ELECTRICAL SYSTEM R' City Light's energy demands are increasingly complex Population growth Environmental and conservation priorities New technologies Consumer demands for data - driven decision making Ropurt Sia millpli4 Truahla Farm 0, T1po- for SayIn Elc•n4lry Power L Imo- Bing Conrmcr Lls i! Hp-1. rai Seattle City Light TI IL A IC N •ti, 1.J .j =F. L 7T ,.TI_IT''b' 1 7 OUR FUTURE: ADVANCED METERING R' Replace more than 400K meters Deployment to begin 2017 Advanced Metering will modernize how we do business: Greatly reduce most estimated meter reads Reduce number of vehicle trips o Put daily updates on energy use in the hands of customers and employees 0 Automate outage reporting Provide new customer service opportunities Seattle City Light TI IL ..A 1C "J iJ .? =f,C 7T ,1T1_IT''b' 1 8 HOW ADVANCED METERING WORKS eThe meters send energy -use information through a secure wireless network t ity Light using radio frequency. © Advanced meters collect energy - use information. City Light receives energy -use information and stores it securely in the network for billing and other customer service activities. Seattle City Light THE NATION'S GREENEST UTILITY 1 9 0 A SAFE AND PROVEN TECHNOLOGY ADVANCED METER INSTALLATIONS Less than 15% of customers have advanced meters Between 15% and 50% of customers have advanced meters More than 50% of customers have advanced meters r•SEATTLE 0 MAINE 740,000 MICHIGAN VERMONT 1.5M 305,000 PEN NSYLVANI 2.7 • OREGON IDAHO 895,000 525,00 NEVAD 1.2M • CALIFORNIA 12M • Source: Institute for Electric Innovation, 2014 CONNECTING THE COUNTRY ARIZON 2M EORGIA 3.1M MARYLAND 1.8M N fih FLORIDA 5.6M More than 500 US electric utilities have installed advanced meters More than 5n million advanced meters installed About 43% of US homes have Advanced Metering Nearly 90%of advanced meters are on residential homes BENEFITS Advanced Metering will: Empower customers: Provide you with access to daily updates on your energy use, empowering you to make energy- saving decisions Improve customer service through: Faster outage detection and restoration More accurate billing Tools you can use to better manage your power and bills Seattle City Light TI IL kA7ICAI iJ .? =f,C 7T ,1T1_IT''b' 1 11 BENEFITS Advanced Metering will: Reduce environmental impact Reduce the need for meter reader vehicles on the road. The utility can eliminate 72 tons of CO2 emissions annually Improve efficiency for City Light Advanced Metering will help us monitor outages, voltage issues and equipment problems across our network. S Seattle City Light TI IL NATION'S GREENEST ,1T1_IT''b' 1 12 ADVANCED METERING PROGR AM TIMELINE 2014 2015 2016 Meter Technology + Network Selection Process 0 Communication Networ k Set -u p City Council approves 2015 - 2020 Strategic Plan Update, June 2014 Communication Netwo rk + Meter Testing 2017 01 S Service Area Meter Installation omill SZSeattle City Light TI I r, :. ;1 S GREENEST ,1T1_IT''b' 1 13 ENGAGING OVER 400,000 CUSTOMERS Our Outreach Goals: Raise broad awareness of the Advanced Metering Program 2. Lay the groundwork for successful meter deployment 3. Be a trusted source of information about Advanced Metering Seattle City Light THE NATION'S GREENEST UTILITY 1 15 CUSTOMER OUTREACH • Public information sessions • Fact sheets, brochure, FAQs, educational graphics • Briefings to groups and organizations Traveling display board Website • Media outreach Customer surveys Educational video Seattle City Light Ti H , =:'..J v= ',C`_}T UTILIT 1 16 CUSTOMER OUTREACH NNW a■IW • Social media • Community events (fairs and festivals) Billing inserts • Letters to customers • Door hangers B l o g s, newsletters, l i sts e rvs Phone line and email Like 16(1_5 S Seattle City Light TFIE f.ATION'S':REEr EST UTILITY 1 17 PEER -TO -PEER COMMUNICATION Peer -to -peer communication is a valuable component of this outreach The Community Ambassador Program aims to: strengthen our existing outreach program and reach a broader audience reach customers who may not participate through traditional methods la Seattle City Light THE NATION'S GREENEST L.TIEITY 1 19 YOU ARE INTERESTED BECAUSE wirr You are a neighborhood, community, or industry representative volunteering to share information about Advanced Metering with your community • You may be interested in and supportive of Advanced Metering and its benefits • You enjoy working with people and may also have a history of community involvement 1 Seattle City Light THE NATION'S GREENEST UTILITY 1 20 WHAT YOU MIGHT DO NNW Mir ANEW --M1■111111MINIMPlir AMEN • Informal outreach like barbeques, dinner parties, place of work, etc. • Community briefings Community events (fairs, festivals, neighborhood gatherings) Traveling display Social media • Public information sessions 1 Seattle City Light WHAT IT MEANS TO YOU Being a Community Ambassador means that you: Will have the opportunity to be among the first to learn about Advanced Metering Get to know other ambassadors Help shape our community engagement effort and play a role in launching the program Are recognized by City Light as a leader in your community Seattle City Light THE NATION'S GREENEST UTILITY 1 22 QUESTIONS & SUGGESTIONS • What roles, if any, appeal to you most? Are there other ways you would like to be involved? Are there other individuals you know who would make good Community Ambassadors? Let us know! 5 Seattle City Light T1 I_ N.A l =' °l'_. i_ ;__f`,C`_}T , TI_IT'' 123 NEXT STEPS -Mb MINSK, Please fill out an info card Let us know how interested you are. You may be involved as little or as much as you'd like You will hear from us again in the new year 5 Seattle City Light 1 24 COMMUNITY AMBASSADOR SCHEDULE 2016 Q1 Q2 Q3 Q4 iir Additional orientation(s) Role- specific trainings, as needed Regular p Ambassador en•a•ement with communit ogram updates, tools, key messages, etc., to mbassadors Meter deployment 5 Seattle City Light TI IL NATION'S GREENI7T ,1T1_IT''b' 1 25 CONTACT US Web: seattle.gov /light /ami • Email: SCL_Advanced_Metering @seattle.gov • Phone: Natalie Graves, 206 - 890 -3763 Seattle City Light Ti f, ' _ ' I _ i.E'Ef,C`_}T LJTIiIT 1 26 OUR VISION To set the standard —to deliver the best customer service experience of any utility in the nation. OUR MISSION Seattle City Light is dedicated to exceeding our customers' expectations in producing and delivering environmentally responsible, safe, low -cost and reliable power. OUR VALUES Excellence, Accountability, Trust and Stewardship. eSeattle City Light