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Home My WebLink AboutReg 2016-07-05 Item 5C - Discussion - Tukwila Works OverviewCOUNCIL AGENDA SYNOPSIS Initials Meeting Date 07/05/16 Prepared by RB Mayor's review Council review ITEM INFORMATION ITEM No. 91 STAFF SPONSOR: RACHEL BIANCHI ORIGINAL AGENDA DATE: 07/05/16 AGENDA ITEM TITLE Tukwila Works Overview 07/05/16 ❑ Motion Mtg Date ❑ Resolution Mtg Date ❑ Ordinance Mtg Date ❑ Bid Award Mtg Date ❑ Public Hearing MIg Date ❑ Other MIg Date CATEGORY /1 Discussion Mtg Date SPONSOR ❑ Council ❑ HR ❑ DCD ❑ Finance ❑ Fire ❑ IT ❑ P&R ❑ Police ❑ PIV /1 Mayor SPONSOR'S This presentation is intended to provide Council with an overview of the City's new Tukwila SUMMARY Works system, an additional way for community members to report issues to the City. REVIEWED BY ❑ COW Mtg. ❑ Utilities Cmte DATE: 03/28/16 /1 CA &P Cmte ❑ F &S Cmte ❑ Transportation Cmte ❑ Parks Comm. ❑ Planning Comm. COMMITTEE CHAIR: QUINN ❑ Arts Comm. AND 05/23/16 RECOMMENDATIONS: SPONSOR /ADMIN. COMMIT rEE Review and Discussion COST IMPACT / FUND SOURCE EXPENDITURE REQUIRED AMOUNT BUDGETED APPROPRIATION REQUIRED $N /A $N /A $N /A Fund Source: Comments: Costs for outreach are available within the Communication Department's existing budget. MTG. DATE, RECORD OF COUNCIL ACTION 07/5/16 t MTG. DATE ATTACHMENTS 07/5/16 Tukwila Works Presentation Minutes from the Community Affairs & Parks Committee meetings of 3/28/16 & 5/23/16 91 92 Tukwila 1111 � KS Presentation to the City Council July 5,2016 Overview • Provides another opportunity for the community to report issues • Web and app - based, widget through Facebook • Automatically assigns issues to key staff • Staff entering issues reported in other modes when applicable • Issues to be acknowledged in three days; resolution may take more time • App available in Spanish • Launched June 15, 2016 0'; Web Issue open Issue acknowledged Issue closed ISSUES REPORT 9 Search for issues nearby Sort by: Recent Filter Railing smashed by car (1) 5155 S 16l}th StTuKwila, WA 98188, USA is about 5 mirsu: ago Fix It; Share Speeding or Traffic Complaints (3) 14041 33rd Avenue South Tukwila, Washington ,: 1 day ago Fix it! Share 9 Garbage /Debris (2) 17000 We Valley Hwy Tukwila. Washington in 1 day ago Frx it! Share dig GarbagelDebris (2) 17000 West Valley Hwy Tukwila. Washington Is 1 day ago FIX it! Share lights in window (1 ) 170000 West Valley Hwy Tukwila, Washington in 1 day ago Fix it! Share Construction issues (1 ) 130thA.ve South East Marginal Way Tukwila, Washington In 1 day ago Fix it! Share Speeding or Traffic Complaints (3) 138111 Macadam FW S Tukwila. WA, 98168, LISA ni 1 day ago Fm Share Q W &xHALL nl�eI lslalld r''''41'Lr11. 7.r Go ale DEL R1OGE White Center s'W &E'ORGEfL1•i N King County 4. dil/TH PA S Graham St NEW HOLLY 114fNIEl1 7 1114091E.5 55ACb1 a' Burien sw 153rd sw 16nih St 01G.1-1L the Bryn Mawr- Skyway 4, Locate Me T I w m lir x g z ti&3 }S Renton 0 Embed k N ev castIt SfY Seattle acome International` irport ,I1 Normandy Park SeaTac S laaslisr 3. • ra Tr a�i map- oaia ts�eu I o uaagie I arms of USE rteporr a reap error Ca5Cade-F3irwool Last 30 days: 4 Opened ; 16 Closed l 13 Acknowledged LReport an Issue Se4aClicicfpc, powers "c) How to report an issue CITY OF4�r TUKWILA Translate 0 Contact ._ Directory O Search RESIDENTS BUSINESS VISITORS GOVERNMENT HOW DO I? CITY OF OPPORTUNITY: COMMUNITY OF CHOICE WELCOME TO THE CITY OF TUKWILA NEWS & HEADLINES Join us this weekend for a Public Safety Plan Open House! The City has a propasa€ to invest in much- needed public safety facilities and equipment, including fire UPCOMING EVENTS 06/28/2016 HOW DO L.. Leam more about the Public Safety Plan? Apply for a Business License? Contact Code Enforcement? Apply for a Permit? Find my Court Date? Access Public Records? Pay Court Fines? Report an Issue? Utilities Committee 5:30 pm - 6:30 pm App 1:26 PM Tukwila WORKS In case of emergency, dial 9 -1 -1. woot Report Issues Messages My Profile Neighbors Settings 0 T 0 Tukwila 9a. 5:11D TLIkwira Animal Control Camping Code Enforcement Garbage /Debris Graffiti Illegal Parking Overgrown Brush /Trees Pothole Rental property concern Speeding or Traffic Complaints Stormwater /Sewer issue Traffic signal /traffic sign issue Tukwila Parks Issue Other 0 No Parking signs and parking stripping needed NI W 'a s Tukwila 04 Allan Ekberg 5113/16 No Parking signs and parking stripping needed This location is a fire engine access point to condos, multiple vehicles are parked which prohibits access. It is recommended that no parking signs be installed to govern parking and that parking place paint stripping be applied. It is important to ensure fire access / radius turnage prior to the gate, so the first 'stall' should be stripped far no parking. There is also a fire people block, that space by it and before it should be signed no parking, too. • 3 a 2 5 154th St Southcenter Blvd Go gle S. 154th And 44th Ave WTukwila, Washington Comments e Eric Lund Eric Lund assigned this issue to Eric Lund 5/1.3/16 N) File Ed http : /ftukwitawa.govlrr identsfengageitukwita- wrorks,i View Favorites Tool's Help RESIDENTS iTunes - Everything you need t„ °y Tukwila Works - Android Apps,,, IJ City of Tukwila It Tukwila. Works - City of Tuk,,, SeeClickFix Help Desk City of Tukwila) Residents ) Engage) Tukwila Works - C} Tukwila - Twitter Fi Bea` AND TRACK NON—EMERGENCY ISSUES WITH WORKS D • al d y Tukwila - Twitter Sench Tevoritcy Tit. . Tllkwll tukwile lukwk .xrke APPs + °yes &TV' fvtusrc Soaks Newsstand Devices Tukwila WC RKS eporting tool called Tukwila Works. This tool allows citizens to report and track non- emergency smartphone app. For emergencies, please dial 9 -1 -1. '4ecourrt My Play activity My wields t Send grit Add F•eirt Parent Made Score 3 Months of Music for $1 Limited tirne Googie Play offer Hot Albums Frcrri uu ycards +,t' r • Monte.zeilo Sara tnrnt. • # *� f 8f Hai tr the Krug a':er■a.i se enrfeld Si77Iing Summer Sale ekcekbuster it frarr. `"5.99 EXPENDABLES 2 Tt�odle� ksehael_ 5: 4 e w • • rt' tab below. Drag the marker to the location of the issue or type the address and click 'Next'. scription of the issue. You may upload an image if available. Your email address is required for Click Fix App u 'ng an iPhone or Android ph lne. Follow the prompts from the app. The tool f the issue you w. - + report. The s . . one app automatically locates where you are, lets ces it faster and easier to direct City resources to where the problem is. By answering just a few nd you will receive an email or a message response letting you know we received your report. process, you'll receive updates and a message when the investigation of your issues is rough SeeClickFix is viewable below. Click on the list of issues to the left or by location on the follow an issue by clicking 'Fix it' or comment on an issue through the issue details. n the site for 30 days, after which time they will be removed from view. " -galr. • ■ • w 3 • issues nearby BEN STI FORGE-TOWN S Graham SI NEW 110:.!4' HAMMrER VA!.1 tr Q. 0 Embed Newcastle Preliminary Stats (asofiune28) • 45 issues reported • 35 issues acknowledged • 28 issues closed • Average time to acknowledge was 1.1 days • Average time to close was 2.7 days • Every residential neighborhood except Ryan Hill and Foster Point have had at least one issue reported; Foster and Tukwila Hill highest reports • Top three issues Other, Traffic signal /traffic sign issue, and Illegal parking c� oa Next Steps • Ongoing publicizing and outreach • Targeted leafleting to low performing neighborhoods • Quarterly report to CAP on first quarter stats end of September 108 City of Tukwila City Council Community Affairs and Parks Committee COMMUNITY AFFAIRS AND PARKS COMMITTEE Meeting Minutes March 28, 2016 - 5:30 p.m. - Hazelnut Conference Room, City Hall Councilmembers: De'Sean Quinn, Chair; Kathy Hougardy, Thomas McLeod Staff: David Cline, Nora Gierloff, Rachel Bianchi, Hoa Mai, Laurel Humphrey Guest: Kim Allen, AT &T CALL TO ORDER: Committee Chair Quinn called the meeting to order at 5:30 p.m. I. ANNOUNCEMENT Chair Quinn announced that comments or questions from guests or residents should be directed to the Chair of the meeting, or Committee members, rather than City staff. There was consensus to consider item 2b as the first order of business. II. BUSINESS AGENDA A. SeeClickFix - Resident Reporting Software Staff provided the Committee with an update on a plan to launch a new technology, SeeClickFix, to expand the ability for residents and other stakeholders to report issues to City staff. Staff researched a variety of options and selected SeeClickFix due to functionality, cost, and success in other communities. The software is technology based, including a mobile app, and allows users to report issues, check resolutions, and view what others are reporting in designated geographic areas. Because smart phones are common in all demographics, it is anticipated this may help reach community members that don't typically engage with government. This tool can also be provided in other languages. Issues reported by other means, such as email, phone or in person, will be tracked in the system so that reporting and tracking is comprehensive. The cost for 12 months of service is $11,712, which is available from existing Communications Department budget dedicated to community engagement. There are several policy decisions that need to be identified, such as the window of time in which to respond to a reported issue and how issues are prioritized. The Committee requested to be involved in those policy decisions and asked that the item return with the following: rollout plan, policy options and legal impacts regarding response expectations, and information about the experience of smaller cities. In addition, the Committee requested a report after a year of implementation. Chair Quinn noted that it will be important for Councilmembers to review this technology carefully and be proficient with processes around it. RETURN TO COMMITTEE. 109 Community Affairs and Parks Committee Minutes May23, 2016 D. Update on SeeClickFix "Tukwila Works" Tool As follow up to the March 28, 2016 Committee meeting, staff returned with follow up information on the SeeClickFix tool that will be known as "Tukwila Works" by community members. This is an app and web based tool that will allow residents to report issues to the City. It will be offered as an additional tool and is not meant to replace any existing method of communication. During the last Committee discussion, several issues were raised including concern about prioritizing technology, standardized response times, impact to code enforcement staff workload, and questions about implementation in small cities such as Tukwila. Staff addressed these issues and Committee members expressed support for moving forward with the roll out along with the previously requested follow -up report. In addition, they requested a brief demonstration be provided at a future Council meeting. COMMITTEE REVIEW AND DISCUSSION. E. Update on Housing Options Program Staff provided an overview of the Riverton Compact Homes project, which is a proposed development of 34 owner occupied compact single- family homes with community gardening and recreation space on the Riverton United Methodist Church property. The City is working with Homestead Community Land Trust, which will determine pricing and income eligibility. The project will potentially be constructed in 2018, pending additional funding and a development agreement with the City. The Housing Element of the Comprehensive Plan provides Council direction for staff to evaluate and reinstate the Housing Options program, which was started in 2005. Due to the economic downturn, none of the projects proposed under that program were constructed. Existing processes in the Zoning code such as Planned Residential Development and special zoning overlay districts could give the City the ability to provide housing flexibility in certain areas. Updates to the Code would require extensive outreach to residents as directed by Council during the Comprehensive Plan amendment deliberations in 2015. Committee members discussed their willingness to create opportunities and think creatively to provide housing options and solutions. Chair Quinn referenced the benefit in working with the "coalition of the willing" that can be found in many neighborhoods. He stated that housing affordability is a regional crisis and finding solutions is reflective of community values. LCLIP funding may be worth exploring in the search for solutions. Councilmember Hougardy stated that the Riverton project may generate community interest and excitement by providing a beautiful example of affordable housing. Councilmember McLeod stated support for providing flexibility in housing options to communities that desire them, as evidenced by the recent letter to the Committee from residents in Allentown. COMMITTEE REVIEW AND DISCUSSION. 110