HomeMy WebLinkAboutReg 2016-07-05 Item 5C - Powerpoint Presentation Shown at Meeting - Tukwila WorksTukwila
*+KS
Presentation to the City Council
July 5, 2016
Overview
• Provides another opportunity for the community to report issues
• Web and app - based, widget through Facebook
• Automatically assigns issues to key staff
• Staff entering issues reported in other modes when applicable
• Issues to be acknowledged in three days; resolution may take more
time
• App available in Spanish
• Launched June 15, 2016
Web
Issue open
0 Issue
acknowledged
•
Issue
closed
ISSUES REPORT
Sart by: Recent Filter
Railing smashed by car (1)
5155 Si-60th St Tukwila, WA
98188, USA
IS about 5 mils". ago Fix ItA
Share
Speeding or Traffic
Complaints (3)
14041 33-rd Avenue South
Tukwila, Washington
I: 1 day ago F=ix it! Share
Garbage, debris (2)
17000 West Valley Hwy Tukwia,
Washington
In 1 day aga FFx ti! Share
GatbagelDebris (2)
V 171300 West Valley Hwy Tukwia.
Washington
n 1 day aga For it! Share
lights in window (1)
170000 West Valley Hwy Tukwila,
Washington
1 day ago Fur. dl Share
Construction issues (1)
130th Ave South East Marginal
Way Tukwila, Washington
is I pay sae -ix it! Share
Speeding or Traffic
Complaints (3)
13811 Macadam Ftd S Tukwila.
WA 981£8_ USA
I: 1 day ago FIX f! Share
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Last 30 days: 4 Opened 116 Closed ( 13 Admowledcged
Report an 'issue
SeeClickfpc
powers
How to report an issue
CITY OF
K
TUWILA
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RESIDENTS BUSINESS VISITORS GOVERNMENT HOW DO I?
CITY OF OPPORTUNITY
COMMUNITY OF CHOICE
WELCOME TO THE CITY OF TUKWILA
NEWS & HEADLINES
Join us this weekend for a Public Safety Plan Open House!
The City has a proposal io invest in much- needed public safety facilities and equipment, including fire
UPCOMING EVENTS
06)2812016
HOW DO L..
Leam more about the Public Safety Plan?
Apply for a Business License?
Contact Code Enforcement?
Apply for a Permit?
Find my Court Date?
Access Pubfic Records?
Pay Court Fines?
Report an Issue?
Utilities Committee
5:30 pm - 6:30 pm
App
Carrier ;. 1:26 PM
Tukwila
WORKSI
in case of emergency, dial 9 -1 -1.
Report issues
Messages My Profile
0 Tukwila
Neighbors
Settings
9C • .5:00
Tukwila
Animal Control
Camping
Code Enforcement
Garbage /Debris
Graffiti
Illegal Parking
Overgrown Brush /Trees
Pothole
Rental property concern
Speeding or Traffic Complaints
Stormwater /Sewer issue
Traffic signal /traffic sign issue
Tukwila Parks Issue
Other
Camera
a
No Parking signs and parking stripping needed
0
Allan Ekberg
No Parking signs and parking stripping
needed
This location is a fire engine access point to condos,
multiple vehicles are parked which prohibits access. It is
recommended that no parking signs be installed to govern
parking and that parking place paint stripping be applied. It
is important to ensure fire access / radius turnage prior to
the gate, so the first "stall' should be stripped for no parking.
There is also a fire people block, that space by it and before
it should be signed no parking, too.
In 3 a 2
S 154th St Southcen ter Blvd
Goy gie
S. 154th And
• )(40th Ave
S. Tukwila,
Washington
Comments
• Eric Lurid
Eric Lund assigned this issue to Eric Lund
511.3i 16
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Tukwila
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1I1 + httpr' ftukwilawa .gov/residents /engage/tukwila- works;
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: Tukwila Works - City of Tuk,., {r% SeeClickFix Help Desk
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RESIDENTS
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City of Tukwila) Residents ) Engage) Tukwila Works
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eporting tool called Tukwila Works. This tool allows citizens to report and track non - emergency
smartphone app. For emergencies, please dial 9 -1 -1.
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EXPENDABLES
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rt' tab below. Drag the marker to the location of the issue or type the address and click "Next'.
scriptlon of the issue. You may upload an image if available. Your email address is required for
Click Fix App u 'rig an iPhone or Android ph ne. Follow the prompts from the app. The tool
f the issue you w. . report. The s i - . one app automatically locates where you are, lets
(es it faster and easier to direct City resources to where the problem is.. By answering just a few
rid you will receive an email or a message response letting you know we received your report.
1 process, you'll receive updates and a message when the investigation of your issues is
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rough SeeClickFix is viewable below. Click on the list of issues to the left or by location on the
follow an issue by clicking "Fix it' or comment on an issue through the issue details.
n the site for 30 days, after which time they will be removed from view.
issues nearby
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Preliminary Stats (asofiune28)
• 45 issues reported
• 35 issues acknowledged
• 28 issues closed
• Average time to acknowledge was 1.1 days
• Average time to close was 2.7 days
• Every residential neighborhood except Ryan Hill and Foster Point have
had at least one issue reported; Foster and Tukwila Hill highest reports
• Top three issues Other, Traffic signal /traffic sign issue, and Illegal parking
Next Steps
• Ongoing publicizing and outreach
• Targeted leafleting to low performing neighborhoods
• Quarterly report to CAP on first quarter stats end of September