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Home My WebLink AboutCAP 2016-09-12 Item 2D - Status - Tukwila Works SystemTukwila KS FIRST QUARTER UPDATE COMMUNITY AFFAIRS AND PARKS SEPTEMBER 12, 2016 Overview Tukwllci WORKS Web and app -based portal for constituents to report issues Traditional ways of reporting issues remain, phone, email, in- person, etc. Cost was $11,712 for 12 months 197 issues reported as of September 7, 2016 134 were acknowledged; average time to acknowledge was 1.4 days 149 were closed; average time to close was 6.2 days Users 105 users to date, not including City staff Top non -City staff reporter has flagged eight issues Most people have reported a small handful Some users have not reported but are commenting Comment threads have allowed staff to gain and share more information Tukwllci WORKS Top reporting neighborhoods McMicken — 20% Tukwila Hill — 17% Cascade View — 15% Foster — 13% Riverton — 9% Tukwllci WORKS Thorndyke — 6% Allentown — 5% Duwamish — 4% Tukwila Urban Center — 4% Lowest reporting neighborhoods Foster Point Intergate Interurban Avenue Corridor North Tukwila Ryan Hill Tukwila South Tukwllci WORKS All reflect 6% of total issues reported Issues reported Illegal parking — 19% Other — 18% Code Enforcement (private) — 12% Garbage /Debris — 11% Traffic signal /sign — 10% Speeding /traffic — 5% Pothole — 4% Overgrown brush — 4% Tukwllci WORKS Stormwater /sewer — 4% Camping — 4% Graffiti — 3% Park issue — 2% Code Enforcement (public) — 2% Animal Control —1% Rental property concern —1% How people are reporting City website — 29% IPhone — 28% Android — 19% City - initiated — 14% SeeClickFix website — 8% Mobile website — 2% Tukwllci WORKS What we've learned Tweaks made to assignees, how issues are reassigned Worked with SeeClickFix to make Code Enforcement issues on private property private so that only the person reporting the issue and staff can see the report Continued outreach planned Hazelnut Utility bill insert Spanish language flyers posted at Saar's, etc. Ms. Gamboa's civics class Tukwllci WORKS Questions? Tukwllci WORKS