HomeMy WebLinkAboutCAP 2016-03-28 Item 2B - Powerpoint Presentation Shown at Meeting - SeeClickFixSeeClickFix
Enhanced customer service and addressing community- raised issues
CAP March 28, 2016
Mayoral Priority
• Allow residents to flag issues
• Track issues and resolution over time, throughout the
City
• Technology based
• Accessible
• TRAKiT cannot meet these goals
Options
• Cross departmental group
• Reviewed various options
• Participated in demonstrations with vendors
• Provided recommendation to go with SeeClickFix
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Next Steps
• Interdepartmental team
• Branding and marketing
• Power users training and workflow build
• City policies and expectations
• All user training
• Supported launch