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Home My WebLink AboutCDN 2017-03-27 Item 2C - Update - Tukwila WorksTukwiLA WORKS THIRD QUARTER OF PROGRAM UPDATE COMMUNITY DEVELOPMENT AND NEIGHBORHOODS MARCH 27, 2017 Overview Tukwllci WORKS Web and app -based portal for constituents to report issues; went live June 15, 2016 Traditional ways of reporting issues remain, phone, email, in- person, etc. Cost is $11,712 for 12 months Status of Issues as of March 17, 2017: Acknowledged 59 Archived 435 Closed 33 Open 21 TOTAL 548 Avg. Days to Acknowledge 1.2 Avg. Days to Close 10.5 Users Tukwllci WORKS 160 non City staff users to date, 14 City staff users 191 issues were reported by anonymous users Top non -City staff reporter has reported 13 issues Most people have reported a small handful Some users have not reported but are commenting Comment threads have allowed staff to gain and share more information Reports by Neighborhood Tukwllci WORKS Neighborhood 03/2017 09/2016 Neighborhood 03/2017 09/2016 McMicken 18% 20% Duwamish 3% 4% Tukwila Hill 17% 17% North Tukwila 3% 6% Cascade View 13% 15% Interurban Ave Corridor 3% Foster 12% 13% Ryan Hill 2% Riverton 11% 9% Intergate 1% Thorndyke 7% 6% Tukwila South 1% Tukwila Urban Center 5% 4% Foster Point 1% Allentown 4% 5% TOTAL 100% 100% Issues reported Tukwllci WORKS Category 03/2017 09/2016 Category 03/2017 09/2016 Other 21% 18% Tukwila Parks 4% 2% Illegal Parking 16% 19% Speeding or Traffic Complaints 4% 5% Garbage /Debris 15% 11% Stormwater /Sewer 3% 4% Traffic signal /sign 8% 10% Camping 3% 4% Code Enforcement - Private 8% 12% Code Enforcement — Public 2% 2% Graffiti 6% 3% Animal Control 2% 1% Pothole 4% 4% Rental Property Concern 1% 1% Overgrown Brush /Trees 4% 4% TOTAL 100% 100% How people are reporting City website 30% iPhone 30% Android 20% City- initiated SeeClickFix website Mobile website 9% 9% .1% TOTAL 100% 29% 28% 19% 14% 8% 2% 100% What we've learned Successful outreach: oPresented at Foster HS Civics Classes oPositive feedback at community meetings and events For the future: oContinual need for promotion oSpring /summer push to attract new users Tukwllci WORKS Next Steps Quarter 2 Social Media Campaign; begin Sponsored Social Media Ads Quarter 3 Flyering with multi - language flyer Quarter 4 English and Spanish language videos with city officials or staff Tukwllci WORKS Tukwila WORKS Questions?