HomeMy WebLinkAboutCOW 2017-12-11 Item 4E - Discussion - Human Services PlanCOUNCIL AGENDA SYNOPSIS
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Prepared by
Mayorr rye iew
Council review
12/11/17
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DLR
❑ Ordinance
Mtg Date
❑ Bid Award
Mtg Date
❑ Public Hearing
Mtg Date
❑ Other
Mtg Date
CATEGORY /1 Discussion
Mtg Date
SPONSOR ❑Council
❑HR ❑DCD ❑Finance ❑Fire ❑TS ❑P&R ❑Police ❑PW ❑Court
11 Mayor
SPONSOR'S This item is to discuss the newly developed work plan for the Human Services Program.
SUMMARY Discussions with key stakeholders highlighted best practices and identified gaps. This
information helped guide staff in creating a flexible work plan that includes short, medium
and long term goals that align with the Strategic Goal of a 'solid foundation for all Tukwila
residents'.
REVIEWED BY ❑ C.O.W. Mtg.
❑ Trans &Infrastructure
DATE: 11-27-17
A
ITEM INFORMATION
ITEM No.
4.E.
265
STAFF SPONSOR: STACY HANSEN
ORIGINAL AGENDA DATE: 12/11/17
AGENDA ITEM TITLE
Human Service Plan
12/11/17
❑ Motion
Mtg Date
❑ Resolution
Mtg Date
❑ Ordinance
Mtg Date
❑ Bid Award
Mtg Date
❑ Public Hearing
Mtg Date
❑ Other
Mtg Date
CATEGORY /1 Discussion
Mtg Date
SPONSOR ❑Council
❑HR ❑DCD ❑Finance ❑Fire ❑TS ❑P&R ❑Police ❑PW ❑Court
11 Mayor
SPONSOR'S This item is to discuss the newly developed work plan for the Human Services Program.
SUMMARY Discussions with key stakeholders highlighted best practices and identified gaps. This
information helped guide staff in creating a flexible work plan that includes short, medium
and long term goals that align with the Strategic Goal of a 'solid foundation for all Tukwila
residents'.
REVIEWED BY ❑ C.O.W. Mtg.
❑ Trans &Infrastructure
DATE: 11-27-17
A
CDN Comm
❑ Finance Comm. ❑ Public Safety Comm.
❑ Parks Comm. ❑ Planning Comm.
COMMITTEE CHAIR: HOUGARDY
❑ Arts Comm.
RECOMMENDATIONS:
SPONSOR/ADMIN.
CoMMIrrEE
Mayor's Office
Committee discussion and input/forward to COW
COST IMPACT / FUND SOURCE
EXPENDTTURE REQUIRED AMOUNT BUDGETED APPROPRIATION REQUIRED
$0 $0 $0
Fund Source:
Comments:
MTG. DATE
RECORD OF COUNCIL ACTION
12/11/17
MTG. DATE
ATTACHMENTS
12/11/17
Informational Memorandum dated 11-15-17
Human Services Work Plan
Powerpoint
Minutes from the CDN meeting of 11/27/17
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City of Tukwila
Allan Ekberg, Mayor
INFORMATIONAL MEMORANDUM
TO: Community Development and Neighborhoods Committee
FROM: Stacy Hansen, Human Services Program Coordinator
CC: Mayor Ekberg
DATE: 11-15-17
SUBJECT: Human Services Plan
ISSUE
Staff would like to discuss the newly developed work plan for the Human Services Program.
BACKGROUND
With staff transitions an opportunity arose to assess the operational, funding, strategic and
reporting structure of the human services program. During the last five months, staff held
meetings and mini focus groups collecting information from internal and external partners on
current needs and gaps, best practices and the organizational benefits that occur when a
program becomes part of a larger division. While Tukwila is acknowledged regionally as having
many best practices already in place, there were four main gap areas identified; more
meaningful partnerships, increase flexibility in spending, creative, out-of-the-box problem
solving, utilizing available technology to reduce paperwork and streamline processes.
DISCUSSION
After analyzing the data collected from key stakeholders, staff developed the Human Services
Plan. The plan describes short, medium and long-term goals that align with the second
Strategic Goal, 'A solid foundation for all Tukwila residents', we also focused our efforts on
activities that alignment with the biennium priorities including 'leverage effective partnerships
and collaborations' and ensuring organizational effectiveness. While the Human Services Plan
is a guiding tool for the future, our intent was to create a flexible foundation that can grow and
adapt as community needs, funding and priorities change.
FINANCIAL IMPACT
Any flexible funding items that would be purchased, are included in the Human Services
contingency fund, which is built into the professional services budget. It is estimated that
$3000-$5000 would be spent annually on items such as bus tickets, grocery gift cards, gas
station gift cards, metro bus tickets, personal hygiene supplies, etc.
RECOMMENDATION
The Committee is being asked to forward the Human Services Plan to the Committee of the
Whole meeting on December 11, 2017 for consensus.
ATTACHMENTS
Human Services Plan
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City of Tukwila
Human Services Strategic Plan 2017
Human Services Statement of Pwrpose
The City strives to create a healthy, stable, safe, interconnected community
where basic human service needs for all Tukwila residents are met in
an accessible, compassionate, respectful environment.
The delivery of human services by the City of Tukwila facilitates the stability,
independence and self-sufficiency of its residents through collaborative,
professional and responsive practices. The City values inclusive resources
and supports empowered decision-making, while delivering thoughtful and
compassionate customer service.
Introduction
The City of Tukwila has a long history of supporting
the most vulnerable in our community. In 1991,
the Human Services Division was created in the
Mayor's office to provide referral, financial and other
assistance to Tukwila residents in need. City staff
provide direct service work, such as connecting
residents with external referral resources, managing
and implementing the Minor Home Repair Program,
and overseeing contracts with various agencies
that provide specific services to Tukwila residents.
Tukwila's provision of direct service is rare in King
County; most cities contract with agencies who do
all intake and referral on behalf of the municipality.
However, providing direct service to Tukwila residents
is a key bedrock of the program, benefiting residents
with expedited access to much-needed services.
With the retirement of the long-time Human Services
manager, and the creation of the Community Services
and Engagement Division in the Mayor's Office, the
City has the opportunity to look at the provision of
human services with fresh eyes, analyze the efficacy
of different programs, and develop strengthened
collaborations to create an improved program.
Bringing Human Services under the Community
Services and Engagement Division - which also
inc[uaes communications, government relations
and community engagement functions - provides
additional resources to the Human Services program,
both in terms of staff, knowledge transfer and policy
development.
This is an exciting time for human services in
the City of Tukwila and an opportunity to ensure
that our efforts in this field are the most effective,
compassionate, collaborative and responsible.
Presented here are short-, medium- and long-
term work plans for Human Services in the City of
Tukwila. This is intended to be a dynamic document
that will serve as a guide and reference. Where
specific changes to prior practices and programs are
suggested, an accompanying analysis and reasoning
is included. Of course, any changes will need to be
agreed to by both the Mayor and City Council. Also
included is additional background on Tukwila's
history of providing human services, community
characteristics, trends and regional efforts. It is
anticipated that this document will be refreshed on
a biennial basis, coinciding with the City's budget
process, to provide City leaders, staff and the broader
community with a better understanding of the
provision of human services in the City of Tukwila.
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Background
The Human Services program in the City of Tukwila is
divided into the following areas:
Direct Service - Working with Tukwila residents
to do intake and referral to one or more of the 34
agencies (representing 42 programs) that the City
contracts with on an annual basis. Services can
be over the phone or in person, and cover a wide
variety of issues from food insecurity to housing
to utility payment assistance. City staff also assist
with providing some basic hygiene, diapers and
other supplies collected largely through Citywide
staff donations. In the first half of 2017, Human
Services staff had 766 discrete information and
referral contacts with Tukwila residents, and turned
away an additional 61 potential clients who were
found to not be Tukwila residents. This represents a
typical year.
Contract Compliance - As mentioned above,
the City contracts with 34 different agencies
(see Appendix A) to provide services to Tukwila
residents. Tukwila is part of the Human -Services
Funding Consortium (HSFC), comprised of 17 east,
north and south King County cities that share a
common RFP, reporting and compliance process.
The benefit is that, while Tukwila contracts with
42 individual programs, because of the HSFC, staff
only has to manage 30 contracts and monitor 10
programs because other cities are managing/
monitoring those contracts (and reimbursement of
quarterly bills) on behalf of Tukwila, and vice versa.
This sharing of resources allows all participating
cities to stretch resources considerably. The
agencies that contract with Tukwila span a variety
of services, from mental health to domestic
violence to job training. Through the development
of this plan, it became clear that the services fall
into the following four categories, which are the top
priorities for human services in Tukwila:
Wellness
D Housing
Food security
Support for independence
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Minor Howie Repair Program -Tukwila
serves as the fiscal agent for the Minor Home
Repair Program for the Cities of Tukwila, SeaTac,
Covington and Des Moines. On an annual basis,
the four cities jointly apply for Federal CDBG funds
that are distributed through King County. None
of the cities are large enough to receive a direct
allocation. In the 2016 funding cycle ending in the
fall of 2017, the Cities of SeaTac, Covington, Des
Moines and Tukwila each received an allocation of
$31,625. The 2017 funding cycle, which will begin
in December of 2017, is $10,000 less than 2016
and the 2018 cycle significantly less than that. As
the fiscal agent, Tukwila staff processes and pays
the bills up front for all the cities, and does all the
required paperwork - including the application and
arduous quarterly paperwork - to be paid back by
King County through CDBG funds. As with most
federal programs, the paperwork requirements are
excessive. In addition, because two of the three
partner cities do not have full-time human services
staff, paperwork is often incomplete and the partner
cities require significant technical assistance, both
of which devour a significant amount of Tukwila
staff's time. While formal tracking of staff time did
not begin until July of 2017, it is estimated that the
previous Human Services Manager spent at least
20% of her time on this program, with additional
staff time from her colleague at approximately 10%.
Please see Appendix B for more information on the
analysis of staff time, city resources and CDBG grant
funding.
Regional Collaboration -Tukwila has a
longstanding history of regional collaboration on
human services issues and programs. Examples of
these include the monthly Immigrant and Refugee
Forum, Tukwila School District Human Services
meeting, Funded Providers quarterly meetings,
South King County Housing and Homelessness
Partnership, South King County Human Services
Planners meeting, Bank On Seattle -King County
monthly meetings, and many more. Previously,
staff participated in a wide variety of such forums.
The City is currently evaluating all such efforts with
a strong eye on aligning regional collaboration
around the four priorities identified above to ensure
an efficient use of staff time and resources.
Local Collaboration - The City has had a long and
vibrant relationship with the Tukwila School District
to support local families since the early 1990's.
While Tukwila's demographics have changed
significantly in the last 25+ years, Human Services
and the TSD have maintained a strong partnership
and collaboration to address the ever-changing
needs of a growing, economically -challenged
school district population. This effort will continue
under the new structure of the Community
Services and Engagement Division. Human
Services staff works closely with teachers, social
workers, counselors and district administrative
staff who make direct referrals for families who
are experiencing significant emotional and
financial need. Since 1991, Tukwila has provided
funding that places mental health therapists in
each Tukwila school as well as a substance abuse
counselor at Foster to assist district social workers
and counselors with their large case load, often
eliminating wait lists. The City also provides
funding for short-term, intensive in-home therapy
for children and parents in serious crisis who are
referred by social workers and teachers, as well
as a school-based liaison who connects students
experiencing significant barriers with tangible,
non-academic resources to ensure their success in
school. These specific school-based services, on-
going collaboration for direct financial assistance,
and a seat on the Human Services Advisory Board
ensures that needs and trends are identified and
that funding recommendations address barriers
and minimize gaps in services.
"Parallel Process" - The intent of the Parallel
Process was to create an opportunity for
inexperienced, grassroots agencies not previously
funded, who serve the under -represented
populations in the three partner cities, Kent,
Federal Way and Tukwila. These agencies were
given the opportunity to apply for city funds if
they met certain criteria. The three cities created
an easier RFP and quarterly billing process for
these organizations with the idea that the cities
would provide on-going technical assistance to
these newly -funded non -profits. The goal was to
equip these agencies with skills to create more
compelling, competitive grant responses that
accurately capture the work they provide to our
communities while demonstrating results based on
their programming.
Human Services Advisory Board - A seven -
member team representing a diverse perspective
from a variety of expertise areas that offers funding
and policy recommendations to the Tukwila Mayor
and City Council. The Board focuses on a holistic
and balanced approach to address a variety of
complex social service needs that impact the
stability and well-being of Tukwila residents. The
Board meets five to nine times a year, focusing
on a self -identified work plan that may include
addressing current trends, recommendations on
funding, advocating for policy change, and visiting
local non -profits that provide services to our
community members.
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The Need,
Without overwhelming the reader with statistics
traditionally found in a needs assessment document,
general agreement as to the need for the provision of
human services in the City of Tukwila is imperative.
For almost every way of measuring such need,
Tukwila is a standout in King County and, often, in the
state and country. Here are some highlights:
Income & Employment
Tukwila's median income is 40% of King County's
as a whole
The City of Tukwila has the highest rate of people
living in poverty in King County at 23.7%
(King County average is 9.8%)
i 237% of families in Tukwila are below the poverty
line, 15% in Washington State
79.8% of students in the Tukwila School District
receive free or reduced -cost lunch, compared to
35.4% in King County, 45.9% in Washington State,
and 52% in the US
14.3%o unemployment rate, compared with King
County at 2.8%
Population
19,765 current residents
Majority minority population
Median age is 33.7
11,911 native born
7,846 foreign born
3,630 foreign born are naturalized citizens
4,216 are not citizens
Tukwila Pantry
Households and Housing
i 7,157 total households
3,105 owner -occupied - 43.4%, compared with
59% of King County being owner -occupied
4,052 renter -occupied - 56.6%
5.9% of households are seniors living alone,
or 420 people
Average rent fora one -bedroom: $1,002
1 Average rent fora two-bedroom: $1,321
1 Average rent for a three-bedroom: $1,575
Average rent per unit in 2013 - $925;
today it is $1,200, or a 23% increase
i Average vacancy rate in 2013 was 7.5%;
today it is 3.2%
59.2% of renter -occupied households spend
more than 30% of their income on rent
Key issues gleaned from these statistics show that
while Tukwila is more affordable than many places
in King County, the incomes of its residents are
significantly less than the surrounding region. High
levels of people of color, poverty, homelessness,
foreign -born and renters present a population
facing a large number of disparities. These manifest
themselves in a variety of ways, including health
outcomes, food insecurity, education attainment
and concern of stereotyping poverty with crime. As
such, the need for human services in Tukwila - and
specifically the unique direct services provided by the
City - is recognized throughout the community.
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Trends
It is important to note that some ongoing trends will
continue to affect the provision of human services in
Tukwila, some with greater degrees of influence than
others. The City and key stakeholders must continue
to monitor these issues and respond accordingly. As
some of these issues highlighted below wane and
others grow, it will be key that staff is cognizant of
the nuances and potential effects they may have on
human services and the population served in Tukwila.
D Ongoing rise in housing costs, including
significantly increasing utility costs, continues
to put a burden on Tukwila families, and lead
to other critical issues such as food insecurity,
homelessness, debt and displacement. Current
concerns that ongoing gentrification will lead to
displacement of many Tukwila families to lower-
priced areas is a real fear.
Continued heightened income disparity with the
flattening of family -wage jobs and the increase
of lower -wage service work leave many Tukwila
residents with few tools to deal with ongoing cost of
living and housing escalation.
1 Potential and real federal government
disinvestment in key programs such as Medicaid,
CDBG funding, social security, EBT (food stamps),
low-cost health insurance and other "safety net"
sources will likely put additional pressure on the
City to fund programs that support the City's most
vulnerable populations.
We continue to see single, isolated, disabled
adults and seniors who lack a sense of community
connection/support. With the construction of
new subsidized senior housing at Tukwila Village,
Tukwila will see an influx of seniors. It is unknown
what effects that will have on human services in
Tukwila but will need to be monitored moving
forward.
Case #1: Helping Ti4kwiLa Fa►niLies
A Tukwila teacher referred a behaviorally disruptive child to the school social
worker for support. Due to the urgency of need and case load capacity, the
social worker referred the child to Renton Area Youth and Family Services
(RAYS), a school-based mental health therapy program funded by the City
of Tukwila. While working with the child, significant underlying issues were
discovered. The RAYS therapist referred the entire family to an intensive, in-
home mental health therapy program also receiving City of Tukwila human
services funding - Parents and Children Together (PACT) - to mitigate CPS
involvement. During intensive therapy, the parent revealed considerable
financial stress including a pending eviction and utility shut-off The PACT
therapist contacted human services staff who was able to cost share
financial aid with another human services -funded agency, and leverage
additional funding through a local agency with different sources of funding.
The family was able to complete therapy, avoid CPS involvement, and
stabilize their housing with financial assistance.
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Additio aai Information Gathering -
Current human services staff held small focus
group -like meetings with a variety of internal and
external Stakeholders. They discussed the status of
the provision of human services in Tukwila today,
suggestions for change, upcoming trends and other
information gathering. These interviews proved very
valuable in informing this plan, and rendered three
major themes:
Enhance partnerships - It was identified early
on that there is significant opportunity to increase
partnerships to better leverage the provision
of human services. This was found both on an
internal level with other departments, as well as
with external organizations. Examples include
better coordinating with Tukwila Parks and
Recreation on key issues such as showers and other
hygiene needs by the local homeless population,
and increased collaboration with the Tukwila Fire
Department to deal with frequent callers to 911
who need something other than first responder
assistance. Examples of enhanced external
partnerships include more collaboration with direct
service organizations on key issues such as food
security and a clothing bank for adults.
Need to increase flexible spending - Both
internal and external partners identified the need
for increased flexible spending opportunities
to help with basic needs in the community. As
Tukwila Police officers have increased interactions
with the City's homeless individuals that Include
senior citizens, the medically frail, or parents
with infants, they have identified a funding need
for short-term hotel stays to stabilize individuals
and connect them with services. Other similar
referrals may come from organizational partners
such as the Tukwila Pantry and the school district.
Currently, there is a very limited amount of City of
Tukwila Human Services funding available for such
Contingencies. For example, the Police Department
gets $500 annually to lodge domestic violence
victims, medically fragile homeless individuals,
etc., in motels for emergent one- to two-day stays.
There is room in Human Services' existing budget
to fund more flexible services such as bus passes,
additional vouchers and emergency gift cards.
Focus on creative probtevn-solving to fill i14
the gaps - Once again, the message from both
internal and external voices was consistent that
providers must become more creative in addressing
service gaps in our community. One area where
this is pronounced is with Code Enforcement staff,
who see many clients that are also being serviced
by Human Services due to age, income, disability
and other issues. Many Code Enforcement -related
issues are, at their core, due to issues such as age
and income. Additional collaboration between
Code Enforcement and Human Services - in a
creative outside -the box way, may result in better
outcomes for the broader community.
Case #2: Helping Veterans in Tukwila
A newly -disabled, wheelchair-bound veteran was released from the hospital
and found that, during his extended hospital stay, his rent was unpaid and he
was scheduled to be evicted in three days. A Veterans Case Manager familiar
with the City of Tukwila referred this resident, and staff was able to approve
and expedite his rental assistance pledge through a human services -funded
emergency assistance program at Catholic Community Services. Not only was
the rent paid current and the eviction voided, but Catholic Community Services
was able to leverage veterans funding to pay the subsequent months' rent,
stabilizing this resident which allowed time for disability benefits to begin.
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The Nan
Short -terve: Now through, 2018
Fully integrate within the Community Services and
Engagement Division to include space sharing,
identifying staff time savings, and cross training for
additional human services support.
Hire full-time Human Services Specialist to
assist with direct service referrals and provide
administrative support to CS&E division.
/ Overhaul and revamp RFP process for 2019/2020
budget cycle to reduce paperwork, bureaucracy
and workload associated with the process.
Develop process for engagement on RFPs.that
includes stakeholders from outside the Human
Services Advisory Board to ensure widespread
input.
/ Review City funding in the four service
areas (wellness, housing, food security, and
support for independence), determine if each
area is adequately resourced, and identify
recommendations for the 2019/2020 budget.
1 Identify areas for enhanced flexible spending,
develop pilot program and associated policies,
and ensure adequate oversight. Operationalize
this effort in 2018.
/ Continue to grow internal partnerships, specifically
with Code Enforcement, Court, Fire and Police;
identify potential pilot project(s) for the 2019/2020
budget cycle.
Audit City's Minor Home Repair program for
efficiency, in-kind costs, long-term viability of
partnership and need, and present results to the
Human Services Advisory Board and City Council as
a part of the 2019/2020 budget process.
Medium-term: 2019/2020
1 Contract with an outside organization to perform
a Community Needs Assessment, to better under-
stand Tukwila's human services needs and future
trends, in preparation for the 2021/2022 budget.
1 Implement pilot project(s) on creative problem
solving; measure and evaluate prior to formation
of the 2021/2022 budget to determine if it should
move forward; alter course as needed.
1 Implement enhanced flexible spending effort; audit
and report out prior to 2021/2022 budget process.
Automate various forms, spreadsheets, etc., to
reduce paper, staff time and ensure better record
keeping; partner with TIS to best utilize technology.
Review City funding in the four service
areas (wellness, housing, food security, and
support for independence), determine if each
area is adequately resourced, and identify
recommendations for the 2021/2022 budget.
1 Continue to grow external partnerships; identify
pilot project(s) for the 2021/2022 budget cycle.
1 Analyze Minor Home Repair program to determine
effects on the 2021/2022 budget
Develop a Human Services annual report to better
tell the story of what offerings the City provides and
the impact in the lives of Tukwila residents.
Long-term: 2021 and beyond
1 Ensure future walk-in clients are seen in a
centralized, open area with additional staff present
and not a private office.
D Update Human Services plan.
Implement pilot project(s) on creative problem
solving with external partner(s); measure and
evaluate prior to formation of the 2023/2024 budget
to determine if it should move forward; alter course
as needed.
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Conclusion
As the City of Tukwila continues to strive for a stable, healthy and vibrant community, it
continues to seek comprehensive solutions that address a wide variety of resident needs.
It is critical that the City remains nimble in its provision of human services, embrace
new policy and funding opportunities, and closely follow changing demographic,
economic and educational trends in Tukwila. Key to this is ongoing cross -departmental
collaboration, engaging and supporting agency partners that are innovative, creative and
results -based, and strengthening the City's internal, community, agency, faith -based and
employment partnerships.
Case #3: Helping Residents with Disabilities
Human Services staff often receives referrals from the Tukwila Fire and Police
Departments when personnel are in residents' homes and discover an issue that
requires social service support. A disabled resident was caregiver to her very
disabled mother whose health was declining. With frequent, non -emergent calls
to the Tukwila Fire Department (TFD), it became clear that the caregiver was no
longer able to provide for her mother's deteriorating health. TFD made a referral
to human services staff who engaged with the caregiver. Upon learning that the
Department of Social and Health Services (DSHS) was involved, Human Services
staff was able to alert the patient's DSHS Case Worker and further engage a case
manager from Aging and Disability Services. After a year and a half of on again,
off again TFD response, follow-up and outreach, the caregiver finally accepted
help and got her mother in more suitable living environment that was healthier
for them both and ended the non -emergent calls to TFD from this family.
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Partner in Evnployvnent
construction training
Category
Agency/Program
Award
Program
District
MOUICity
2017-18
27%
Wellness (Physical, Mental. Dental, Well-being): 35.5%
Mental Health counseling, trauma recovery,
Crisis Clinic 24 hour Crisis Line
2,620
crisis mental health support, flu appointments with counselors wit 24 hrs
Auburn
tangible needs for Showalter students, medical
Crisis Clinic Teen Link MOU
1,500
suicide prevention for Foster students/peer to peer hotline
Auburn
& dental for under/un insured
Com iionities in Schools
3,000
funds staff ru ShOW000f to provide tangibles for students in need - new (pending)
3,000
DAWN CAP/Crisis Line
4,000
advocacy, 1 to 1 support, group, safety planning, legal support
Renton
Healthpcnte Dental Care MOU
4,550
dental appointments for under/uninsured residents
Covington
Healthpointe Primary Medical Care MOU
5,000
medical appointments for underluninsured residents
Covington
Institute for Family Development/PACT
21,600
In-home counseling for kids at risk of CPS involvement (intense 40 hrs program -hi needs kids)
21,600
KC Sexual Assault Resource Center
8.300
crisis intervention, medical, legal, counseling support & advocacy
Renton
RAYS mental health counseling
55,092
mental health counseling in all 5 schools
55,092
RAYS drug & alcohol counseling
31,330
mental health, drug assessment & counseling at Foster
31,330
SKCPH-Mobile Dental Van
2,000
free dental van for homeless in Tukwila
YWCA - Kids DV
4,326
1 on 1 counseling for kids who've witnessed dv (can bring to schools)
YWCA - DV
5 000
community advocacy for victims of DV
subtotal
148,318
Housing: 28%
Homelessness prevention (legal/financial)
AYR/Nexus
2,500
Outreach & resources to homeless 12-24 yr olds
hygiene/clothing, shelter, long/short term
CCS Emergency Assistance
22,700
1 time financial assistance for rent or utilities (50/50 admin/direct)
transitional
DAWN Shelter
7,000
confidential DV shelter for women with/without children
Renton
Hospitality House
5,000
9 bed women only shelter in Burien
KC Bar Foundation
3,500
free legal help at RJC for residents facing eviction
Multi Service Cntr Financial Assistance
45,000
1 time financial assistance for rent or -utilities (27/73 admin/direct)
MSC EmergentfTransitionl Housing
4,000
shelter housing access is thru 2-1-1: KC CEA (Coord Entry for All)
Burien
Renton Ecumenical Hope Shelter
2,900
day shelter for homeless women/families (showers, hygiene, laundry, meals)
Sound Mental Health
15,000
outreach to homeless adults with multi barriers (mental, physical, addiction)
Way Back Inn Transitional Housing
9 000
4 Tukwila units (3 ind houses) for up to 3 months for homeless families
subtotal
116,600
Food Security: 10.5%
Increased emergent access to healthy,
Emergency Feeding Program
2,000
emergency food bags in locations throughout KC (HS office too)
food, delivered frozen meals to frail, isolated
Senior Services Meals on Wheels MOU
7,999
frozen meals delivered to low-income, frail, housebound seniors
Renton
seniors
Tukwila Pantry
35 000
Food bank
subtotal
44,999
Support for Independence: 21%
Training. mentoring. ESL. Case management
Childcare Resources MOU
5.000
referrals to licenssed childcare/training for child caregroviders
Burien
transportation, citizenship. childcare referral &
Crisis Clinic 2-1-1 - MOU
1 500
referrals to all social services/non-profits in KC
Auburn
training: su000rt grassroots non -profits increase gowth/
ANEW
10 000
12 week training in man & constriction - new
capacity
Children's Therapy MOU
6.750
ot, pt. feeding. speech therapy to 0-3 yr olds with neuro-dev disabilities
Tukwila
cm co m m
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rr 11 CO a `o Zv
o CO m
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Circulo de Mamas
2.000
drivers license training for Latina's-no previous funds parellel process
Global to Local
7 000
promote leadership w/i immigrant/refugee communities, focus on healthy living
Kona Kai
10,000
no contract until Tuk Village space is complete - new (pending)•
Literacy Source - ESL Samara
10,500
English classes at Tukwila Library
Lutheran Community Services
5,000
broad programming, counseling, prevention, education focus on imm/refugees
Mother Africa
3,000
cult/ling appropriate referral identification & case management-pare/le/process
Partner in Employment (PIE)
5,000
career navigation, job placement & retention, focus on refu0mm-parelel process
Puget Sound Training Center
5,000
offers variety of training programs, case management, job placement - new
ReWA - Family Support
21,200
cult/ling appropriate case management, eviction prevention (33% direct)
Somali Youth and Family Club
10.000
culling approp case mang, early childhood leaming, citizenship, referral - new
Senior Services Volunteer Transportation
2,860
free rides to med appts for low-income frail, isolated seniors
Renton
SKCHS- Capacity Building Project
5,000
support for non profits with boards and capacity building
subtotal
109,810
Total spent
419,727
111,022
Appendix B
CDBG Minor Hoene Repair Cost Analysis
10
278
CDBG
Funding
Total award
actual award
actual spent
Funding
Tukwila
over/under
$$ spent
$$ value et
minus value
H households
Year
,A_vord
goat
per year
In -Kind
oinind
served (undpp J
Na es
&
2016
30,625
8,321
22,304
33,179
-10,875
12
Figured at 20% of EB income for 6 mo and 25% of SH income for 6 mo (at current salary) 2017 cal yr
••
2015
28,875
-2,172
31,047
37,362
-6,315
21
Figured at 20% of EB income - and 10% of SH income 2016 calendar year
2014
28,875
11,784
17,091
36,123
-19,032
14
Figured at 20% of EB income - and 10% of SH income 2015 calendar year
&
2013
28,000
5,083
22,917
35,045
-12,128
20
Figured at 20% of EB income - and 10% of SH income 2014 calendar year
2012
26,825
-1 039
27 864
35572
-7.708
17
Figured at 20% of EB income - and 10% of SH income 2013 calendar year
Totals
143,200
21,977
121,223
177,281
-56,058
84
& - funds that did not get spent from orignal Tukwila award
' = funds that were overspent (covered by MOU partners underspending)
10
278
City of Tukwila
Htuncin Services Strategic Plan
Statei'nei'tt of Purpose
The City strives to create a healthy, stable, safe, interconnected community
where basic human service needs for all Tukwila residents are met
in an accessible, compassionate, respectful environment.
The delivery of human services by the City of Tukwila facilitates
the stability, independence and self-sufficiency of its residents
through collaborative, professional and responsive practices.
The City values inclusive resources and supports empowered decision-making,
while delivering thoughtful and compassionate customer service.
City of Takwita Hainan Services Strategic Pian
Opportw'utj to Assess
Bringing Human Services into the Community Services & Engagement Division
provides additional resources to help with:
Strengthening partnerships and collaborations
Need/trend identification
Additional staffsupport, knowledge transfer, policy development
Most effective, compassionate and responsible efforts
City of Takwita Haman Services Strategic Pian
N) Hw'ncui Services FuRctious
Direct Service - in-person, by phone, intakes, referrals
Contract monitoring and compliance areas -
Wellness, Housing, Food Security, Support for Independence
Minor Home Repair program
Regional and local Collaborations
Nontraditional funding opportunity - "Parallel Process"
Human Services Advisory Board facilitation
City of Takwita Haman Services Strategic Pian
The Needs
Income and Employment
Tukwila's median income is 40% of King County's as a whole
Unemployment Rate
King County Tukwila
2.8% 4.3%
Poverty Rate
King County Tukwila
9.8% 23.7%
Free or Reduced Lunch
King County Tukwila
35.4% 79.8%
City of Takwita Hainan Services Strategic Pian
The Needs
Households and Housing
Total households in Tukwila - 7,157
Owner -occupied
King County Tukwila
59.0% 43.4%
1 5.9% of households are single seniors
1 Rents have increased 23% since 2013
1 Vacancy rates are 3.2%
1 59.2% of renters pay more than the
recommended 30% of their income on rent
City of Takwita Haman Services Strategic Pian
The Trei'uis
The City and key stakeholders must continue to monitor and respond to:
Increases in housing costs
1 Gentrification and displacement
1 Income disparities
1 Potential and real federal disinvestment
1 Continued rise in single, isolated, disabled adults and seniors
City of Takwita Haman Services Strategic Pian
What we Heard
Internal and external stakeholders
expressed a need for: Enhanced partnerships
1 Increased flexible spending
1 Creative problem solving
1 Utilizing current technology
City of Takwita Haman Services Strategic Pian
Goals: Skort-term current through 2018
Fully integrate within Community Services and Engagement Division
Hire full-time Human Services Specialist
1
Identifystafftime savings, cross -training for additional Human Services support
1 Revamp RFP process for2Ol9/2020 budget cycle
1 Identify/develop pilot program for enhanced flexible spending
1 Continue to grow internal partnerships
City of Takwita Haman Services Strategic Pian
w Goals: Me4iui'n-teri'n, 2019-2020
Community Needs Assessment
Implement pilot projects) on creative problem -solving
Implement enhanced flexible spending effort
Automate various forms and processes
Continue to grow external partnerships
Identify pilot projects) for the 2021/2022 budget cycle
Analyze Minor Home Repair program to determine effects on 2021/2022 budget
Develop a Human Services annual report
City of Takwita Haman Services Strategic Pian
Goals: Long-term, 2021 and beyond
Improve reception facilities and safety for walk-in clients and staff
Update Human Services plan
Implement pilot project(s) on creative problem solving with external partner(s)
Measure and evaluate prior to formation of the 2023/2024 budget
City of Takwita Haman Services Strategic Pian
o Take-awn4js
Develop comprehensive and flexible solutions
Identify ever-changing range of needs
1 Monitor demographic, economic and educational trends
1 Optimize cross -departmental collaboration
1 Strengthen partnership opportunities
1 Maximize innovative, creative, results -based services
1 Human Services Strategic Plan will be a living document
City of Takwita Haman Services Strategic Pian
Community Development& Neighborhoods Minutes November27, 2017
C. Human Services Strategic Plan
Staff is seeking Council approval of a new work plan for the Human Services Program. The Plan
*was developed following information gathering from internal and external partners, factoring in
current needs and gaps, best practices, and the department's reorganization. The Plan describes
short, medium and long-term goals and creates a foundation for the future as community needs,
funding and priorities change. The Committee members asked as to whetherthere are any major
diversions in the plan. Staff indicated that there is no major diversion but concentrated some of
our efforts, particularly around partnerships and other activities that we can improve. Members
of the Human Services Advisory Board in attendance indicated their support for the plan.
UNANIMOUS APPROVAL. FORWARD TO DECEMBER 11, 2017 COMMITTEE OF THE WHOLE.
D. Lease Agreement: Way Back Inn
Staff is seeking Council approval of a five-year lease agreement with the Way Back Inn for the
Gregor House property located at 14239 42nd Avenue South for continued operation of short term
housing for homeless families with children. Both Tukwila Village and the Tukwila School District
have confirmed there are no plans to purchase the property, and on October 25, 2017 the
Committee expressed support for staff to return with a lease agreement. The Way Back Inn
operates three properties owned by the City and are considered excellent partners and property
stewards. UNANIMOUS APPROVAL. FORWARD TO DECEMBER 11, 2017 COMMITTEE OF THE
WHOLE.
11. MISCELLANEOUS
None.
Adjourned 6:52 p.m.
,) ( Committee Chair Approval
Min&tes by RB
291