HomeMy WebLinkAboutCDN 2018-09-11 Item 2B - Update - Tukwila Works System by SeeClickFixPROGRAM UPDATE
COMMUNITY DEV
SEPTEMBER 11, 2CM
1
EE
Overview June 15 20 6-August 31, 2018
of users onl
report
ssues
iPhone
Widgets
Android
Web
City Initiated
Mobile Web m
Facebook
0
200
400
600
800
1000
Response Times
3-Day
Goal
C.31
45
40
35
30
25
20
15
10
5
0
40.08
Average number of days to acknowledge an
issue in 2016, 2017, and 2018.
Average number of days to dose an issue
in 2016, 2017, and 2018.
3.29
4111kfif,
2016
7.62
2016
r
, 2-47,047, e 4-PPist,
250
200
150
100
50
0
All Issues by Month and Year
Jan Feb Mar Apr May Jun Jul Aug
Program Began June 2016
biw-a r - A-41-*T
in 2016 m 2017 •2018
r mtd.mea4ik ,c441.44, 4 444.4.0,
Sep Oct
We are here
Nov Dec
7-:-4-el:fii_:S:ff rifttuf PT-1,1,#.4041j-r iqr,A
Allentown
Cascade View
Duwamish
Foster
Foster Point
Intergate
Interurban Avenue Corridor
McMicken
North Tukwila
Riverton
Ryan Hill
Seattle
Thorndyke
Tukwila Hill
Tukwila South
Tukwila Urban Center
11
0
50
100
■ 2016 0 2017 M 2018
150 200
250
Reports by
Neighborhood
CO
Animal Control
Camping
Code Enforcement - Private Property
Garbage/Debris
Graffiti
Illegal Parking
Other
Overgrown Brush/Trees
Panhandling*
Pothole
0 50 100 150 200 250 300
MOM
ISSMONWAilgialemat&WWWW‘AelateMAZISSAS
IVAUMSAVal~SizaZeinfail
EtStnffttanR'Tt4eMefaaaMZMRSTZSIMNUMMGIMSMftttStCdttntlellfzO
zateumel-to
ZOWNAWIMANSWOVOANATOO
Public Property or Right of Way
Rental property concern k
Speeding or Traffic Complaints
Stormwater/Sewer issue
Street Light Out*
Traffic signal/traffic sign issue
Tukwila Parks Issue -_ • -
Water Quality Concern *
• 2016 a 2017 2018
Issues
reported
*New categories in 2018:
*Panhandling
*Street Light Out
*Water Quality Concern
Trends
•Reporting is going up significantly.
•All neighborhoods have seen an increase in reporting. The increase in
North Tukwila Reporting is an outlier.
•Top issues are garbage/debris and illegal parking.
•Significant increases over 2017 in animal control, camping, code enforcement,
garbage/debris, public property/right of way, and parks reports.
•More reporting in summer months.
Next Steps...
Integrations
Lucity (in process)
LucityAM is a comprehensive suite of software solutions for Public Works that enables agencies
to meet their demands for management of assets, customer requests and work orders,
preventive maintenance, resources and inventory, best practices and regulatory compliance.
mArcGIS/ESRI (under consideration)
This would allow us to sync our service request data directly into our GIS system.
Continual education and outreach to Tukwila residents and businesses
SeeClickFix Summer Workshop
September 18-19, 2018
Tukwila Community Center
,41004
11.
1,14-140,
19{ 4k 4,1-ittf
1141.1".4044
➢fi119g_
1
>YjL -3 _$
N
��gr�#xsv-x
•ELF m }i (F
Questions?
ZY
AR Pre
144 vv-v- A} S Pk
= siAv-s_iF'AXE -f
Nl'tMr�-'i'tM Sa74Y`
PJI.-
7
Is
k
w _� ��� - � -� spa - � sr S� 'r sw i'ms i�a�+6`-'�`�e'
g _ _ $ Jrs � xc�l
ice-_ i ,< k•-----,3s]'-F If= a - ;=- _ _- _- __ _ _- - _ -' �-c6x--'- -_ u. m-,_ _ aa-• w_ac-
LVt t irPl I. 1 i ah r1,tO VI% t° _
«--