HomeMy WebLinkAboutCAP 2011-10-24 COMPLETE AGENDA PACKETCity of Tukwila
Distribution:
V. Seal
Mayor Haggerton
Community Affairs
J. Duffie
D. Quinn
D. Cline
C. O'Raherty
Parks Committee
A. Ekberg
J. Hernandez
S. Kerslake
Matej
K. Mate
D. Robertson
O Verna Seal, Chair
O Joe Duffie
O De'Sean Quinn
AGENDA
MONDAY, OCTOBER 24 2011
CONFERENCE ROOM #3, 5:00 PM
Item Recommended Action
1. PRESENTATION(S)
Page
2. BUSINESS AGENDA
a. Parks Recreation Events Calendar
Rick Still, Parks Recreation Director
a. Information only
Pg.1
b. A resolution regarding Golf Course fees
Rick Still, Parks and Recreation Director
c. Permit Tracking System Replacement
Jack Pace, Community Development Director
3. ANNOUNCEMENTS
4. MISCELLANEOUS
b. Forward to 11/14 C.O.W. Pg.5
and 11/21 Regular
c. Forward to 11/14 C.O.W. Pg.11
and 11/21 Regular
Next Scheduled Meeting: Monday, November 14, 2011
S The City of Tukwila strives to accommodate those with disabilities.
Please contact the City Clerk's Office at 206 433 -1800 (tukclerk @tukwilawa.gov) for assistance.
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TUKWItA
PARKS RECREATION
DATE: October 17, 2011
TO: City Council Members
City Administration
Department Heads
FROM: Rick Still, Parks Recreation Director
RE: Tukwila Parks Recreation— Updated Events Calendar
Attached you will find our Tukwila Parks Recreation Upcoming Activities Events calendar.
We hope that you will find this a useful tool to keep up to date on the many activities, events and
programs that our department offers to the Tukwila community.
Some items that should be of special note include:
November 16— Thanksgiving Dinner for Seniors sponsored by the Tukwila Rotary.
Seating begins at 11:00am and lunch is served at 12noon. City Council and Administrators
are invited to attend. Please RSVP to Tracy Gallaway if you are interested in attending, via
phone at (206)768 -2822 or via email at tracy.gallaway @tukwilawa.gov.
December 3— Breakfast with Santa sponsored by the Tukwila Sister Cities Committee.
Join us for this annual holiday event and new fundraiser for the Tukwila Sister Cities pro-
gram. Holiday entertainment provided by Cascade View Elementary and Tukwila Elementary
school choirs. Cost is $5 /person.
December 10— Holiday Giving Program event. Each year Tukwila community members
and local businesses generously donate gifts for children and teens, household items and
cash to benefit Tukwila families in need. This program is coordinated by Tukwila Parks
Recreation, with support from the Tukwila School District and the Community School Collab-
oration. For more information about the program, or to make a donation, please contact
Shannon Fisher via phone at (206) 768 -2822 or via email at Shannon.fisher @tukwilawa.gov.
Tukwila Community Center 12424 42nd Ave. S. Tukwila, WA 206- 768 -2822 www.tukwilawa.gov
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TUKWILA
PARKS RECREATION
Upcoming Activities t Events
F
November 1
Winter Rates Begin at Foster Golf Links
November 1 2
Tukwila Pool swim lessons begin
November 16
Thanksgiving Dinner for Seniors at TCC, 11:00am
November 17
Volunteer Work Party at Tukwila Pantry, 1:30- 3:30pm
November 18
Teen Late Night at TCC, 8:00- 11:00pm
November 28 29
Tukwila Pool swim lessons begin
f TCC Tukwila Pool
Holiday Closure Dates
November 11
November 24
I November 25
December 25
December 26
M Sun Mon Tue Wed I Thu Fri I M Sat
1
December 2
Teen Late Night at TCC, 8:00- 11:00pm
December 3
Tukwila Sister Cities Breakfast with Santa at TCC, 9:00am
December 5
Youth Teen Basketball League Practices Begin
Registration begins for Winter Recreation Activities
December 10
Holiday Giving Program Event at TCC, 10:00am
December 16
Teen Late Night at TCC, 8:00- 11:00pm
December 17
Girls Only Basketball Clinic at TCC, 9:00am- 1:00pm
December 19 thru 30
Winter Break Camp at TCC
December 20
Fall Adult Vollevball League Championship at TCC.
6:OOpm
December 27 28
Winter Break Basketball Camp at FHS. 9:00am- 1:00pm
December 31
New Years Eve Party Dinner at Billy Baroos
Tukwila Community i Center 12424 42nd ,i v, e S. Tukwila, A 206-768-2822 g o
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City of Tukwila
Jim Haggerton, Mayor
INFORMATIONAL MEMORANDUM
TO: Mayor Haggerton
Community Affairs and Parks Committee
FROM: Rick Still, Parks and Recreation Director
DATE: October 18, 2011
SUBJECT: 2011 Golf Fee Resolution
ISSUE
Golf Fees Increase Resolution
BACKGROUND
The Foster Golf Links 2011 revenue projection was set with a goal of reaching
$1,200,000 in green fee sales. Due to poor weather, a suffering economy, and
increased play options, revenue goals will not be accomplished.
DISCUSSION
In order to move towards meeting revenue goals staff will continue to offer promotions
and develop creative ways to increase play. To maintain proper price points, stimulate
growth and work towards revenue goals fees should be increased. The Parks and
Recreation Department seeks input from the Community Affairs and Parks Committee
regarding the greens fee increase.
RECOMMENDATION
It is the recommendation of the Parks Recreation Department that the Council
consider this item at the November 14, 2011 Committee of the Whole Meeting and
subsequent November 21, 2011 Regular Meeting.
ATTACHMENTS
Resolution in Draft Form
-Green Fee Increase Comparison
5
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DRAFT
A RESOLUTION OF THE CITY COUNCIL OF THE CITY
OF TUKWILA, WASHINGTON, SETTING GREEN FEES
FOR THE CITY'S FOSTER GOLF LINKS; AND
REPEALING RESOLUTION NO. 1707.
WHEREAS, pursuant to Tukwila Municipal Code 12.12.010A, green fees are
established and updated by the City Council resolution, most recently by Resolution
1707, passed March 1, 2010;
WHEREAS, green fees are the major source of revenue for operating and
improving the City of Tukwila -owned Foster Golf Lings and an increase is necessary to
meet the revenue needs for operating, maintaining and making capital improvements;
and
NOW, THEREFORE, THE CITY COUNCIL OF THE CITY OF TUKWILA,
WASHINGTON, HEREBY RESOLVES AS FOLLOWS:
Section 1. The following green fees are hereby established for play at the City's
Foster Golf Links.
GREEN FEES 2011
18 holes, Weekday (Mon. -Fri.)
30.00
9 holes, Weekday (Mon. -Fri.)
21.00
18 holes, Weekend (Sat. or Sun.)
35.00
9 holes, Weekend (Sat. or Sun.)
I 24.00
18 holes, Senior (62 years or older) (Mon. -Fri.)
25.00
9 holes, Senior (62 years or older) (Mon. -Fri.)
17.00
18 holes, Junior (17 years or younger) (any time)
16.00
9 holes, Junior (17 years or younger) (any time)
10.00
Twilight, Weekday (Mon. -Fri.)
12.00
Twilight, Weekend (Sat. or Sun.)
12.00
18 holes, Resident, Weekday (Mon. -Fri.)
28.00
9 holes, Resident, Weekday (Mon. -Fri.)
20.00
18 holes, Resident, Weekend (Sat. or Sun.)
33.00
9 holes, Resident, Weekend (Sat. or Sun.)
23.00
18 holes, Senior Resident (62 years or older) (Mon. -Fri.)
23.00
9 holes, Senior Resident (62 years or older) (Mon. -Fri.)
16.00
W: \Word Processing- City \Resolutions \Green Fees 2011.docx
SG:mrh
Page 1 of 2
7
Section 2. Repealer. Resolution No. 1707 is hereby repealed.
PASSED BY THE CITY COUNCIL OF THE CITY OF TUKWILA, WASHINGTON,
at a Regular Meeting thereof this day of 2011.
ATTEST /AUTHENTICATED:
Christy O'Flaherty, CMC, City Clerk Allan Ekberg, Council President
APPROVED AS TO FORM BY:
Filed with the City Clerk:
Passed by the City Council:
Resolution Number:
Shelley M. Kerslake, City Attorney
W: \Word Processing- City \Resolutions \Green Fees 2011.docx
SG:mrh
Page 2 of 2
Foster Golf Links
Green Fee Increase Comparison
Junior: 17 years or younger
Senior. 62 years or older
Summer
Summer
2011
2012
18 Holes, Weekday (Mon- Fri)
$29.00
$30.00
9 Holes, Weekday (Mon- Fri)
$20.00
$21.00
18 Holes, Weekend (Sat or Sun)
$34.00
$35.00
9 Holes, Weekend (Sat or Sun)
$23.00
$24.00
18 Holes, Senior (62 years or older) (Mon- Fri)
$24.00
$25.00
9 Holes, Senior (62 years or older) (Mon- Fri)
$16.00
$17.00
18 Holes, All Juniors (17 years or younger) (any time)
$16.00
$16.00
9 Holes, All Juniors (17 years or younger) (any time)
$10.00
$10.00
All Twilight Weekday (Mon- Fri)
$12.00
$12.00
All Twilight Weekend (Sat or Sun)
$12.00
$12.00
18 Holes, Resident Weekday (Mon- Fri)
$27.00
$28.00
9 Holes, Resident Weekday (Mon- Fri)
$19.00
$20.00
18 Holes, Resident Weekend (Sat or Sun)
$32.00
$33.00
9 Holes, Resident Weekend (Sat or Sun)
$22.00
$23.00
18 Holes, Resident Senior (62 years or older (Mon -Fri)
$22.00
$23.00
9 Holes, Resident Senior (62 years or older)(Mon- Fri)
$15.00
$16.00
Junior: 17 years or younger
Senior. 62 years or older
10
City of Tukwila
Jim Haggerton, Mayor
INFORMATIONAL MEMORANDUM
TO: Mayor Haggerton
Community Affairs and Parks Committee
FROM: Nora Gierloff, Deputy DCD Director
DATE: October 14, 2011
SUBJECT: Permit Tracking System Replacement
ISSUE
The software program used to track City permits is being phased out by the vendor. An
interdepartmental committee has been formed to research issues and options for its
replacement. The change will require a significant investment of financial and personnel
resources.
BACKGROUND
The City's current permit tracking system is Permits Plus by Accela. We have used this system
since 1992 (when it started as a DOS -based system). It is used by the Building Division
(building, plumbing, mechanical and electrical permits), Planning (land use applications, sign
permits), Public Works (land altering, utility, paving, street use permits), Code Enforcement and
Rental Housing. Over time we have made improvements to the system to improve service to the
public. Applicants can call the City's automated inspection request line which then populates the
daily inspection schedule in Permits Plus. Applicants can also send an e-mail and receive an
automated response with the status of their permit, inspection results, and fees.
Accela has developed a web based permit tracking system called Accela Automation and is
focusing its efforts on enhancements to that program rather than on Permits Plus. We expect
that support for Permits Plus will be phased out over the next few years. Another issue is that
annual maintenance fees for Permits Plus have been steadily increasing by 10% a year for a
current annual fee of $45,000. For these reasons developing a recommendation for
replacement of Permits Plus is a 2011 program goal for the Department of Community
Development (DCD).
A 2008 report on permit software selection commissioned by the eCityGov Alliance cities had
this to say:
Recent changes in the permit management software marketplace, notably Accela's
planned retirement of its earlier generation products, drove participating cities to re -think
their approaches to permit automation. Accela's replacement product, Automation, will
be expensive to implement and appears to have high operating and maintenance costs.
In addition, Accela's preferred funding model for online permits through Automation
would collect a percentage of permit fees. A number of Accela clients, including at least
seven cities using myBuilding Permit. com, will have difficulty passing these costs on to
their customers. As a result, many local governments are considering alternatives to
WA2011 Info Memos- CounciRlDermitSystem.dou
10/19/2011
11
INFORMATIONAL MEMO
Page 2
Automation, and some of them (e.g., the City and Borough of Juneau, AK) have decided
to move off the product.
Tukwila formed an interdepartmental committee in March of this year to identify City -wide
permitting needs, hear vendor presentations, find out more about why other jurisdictions have
chosen their vendors and reach consensus on a recommendation to Council. DCD invited
participation by representatives from all City departments and a core group of representatives
from DCD, IT, Public Works, Fire, Finance, and the City Clerk have regularly attended.
ANALYSIS
One of the Committee's first objectives was to learn what we could from the experiences of
other cities as they made their permit system choices. Lynnwood issued a Request for Proposal
(RFP) for permitting software in April 2008 and selected the EnerGov program. A group of six
cities (Bothell, Issaquah, Kirkland, Redmond, Renton and Sammamish) joined together under
the eCityGov Alliance framework to issue a joint RFP for permit software systems in November
2009. They did a very thorough selection process and required all of the information we would
need to make our decision. They received fourteen responses which they narrowed down to a
short list of seven. They then conducted in -depth demonstrations and due diligence research
with each vendor. Ultimately five of the participating cities chose the EnerGov system while
Issaquah chose to go with CRW.
Short List Recommendation
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EDEN
They designed the RFP to allow other cities to join it later through an interlocal agreement per
RCW 39.34and receive the same terms as they had negotiated with the vendors. Pricing,
including the negotiated group discount, is guaranteed for three years from the first executed
WA2011 Info Memos- CouncilTermitSystem.dou 2 10/19/2011
12
INFORMATIONAL MEMO
Page 3
contract in 2010. Using the interlocal process to join the existing RFP would be faster and
simpler than issuing our own RFP.
Ranae of Costs
Of the cities who participated in the eCityGov process Tukwila is most similar to Sammamish
with 20 simultaneous system users and Bothell with 30. While Tukwila may choose different
options than the ones specified in the vendor price estimates the bids are useful for getting a
ballpark estimate of the purchase cost and in determining relative costs between vendors.
Vendor
Infor Hansen
Accela
EnerGov
GovPartner
CRW Systems
Tyler Eden
Sammamish
1 5i Year Costs 5 Year Costs
1,022,370
785,129
419,577
241,000
210,400
173,613
1,217,475
971,841
514,941
325,000
283,945
248,059
Bothell
1 Year Costs
1,135,120
724,075
490,258
238,200
230,450
217,103
5 Year Costs
1,409,635
934,662
619,806
315,000
320,803
325,242
Hansen is so much more expensive than the other vendors staff recommends removing them
from consideration. Accela, our current vendor, has the second highest price quote and is three
times the cost of the three lowest priced vendors. They also have high ongoing maintenance
costs. EnerGov is the mid priced quote and five of the cities chose this vendor as the best
match for their needs. GovPartner is the next lowest price though the consensus of the
eCityGov group was that it did not have the full functionality they were looking for. CRW was
chosen by Issaquah, the sixth member of the eCityGov group, whose Building Official said that
it meets their needs well for half the cost of EnerGov. Staff made a site visit to Puyallup to see
Tyler and spoke with staff from Bonney Lake who also use that system. While they were
satisfied with the program it seemed to require a lot of work arounds to meet their needs. At first
it appeared that choosing Tyler would make for an easier integration with our Eden financial
system but after talking with other cities any of the permit systems can interface with Eden.
Issaquah is a recent example of integration between CRW permitting and Eden financial
programs.
Benefit
Many of the jurisdictions in our region already have a web based permit system or are
implementing a system within the next 2 -5 years. These systems typically allow for electronic
plan submittal, online status checks, greater automation of processes and public access to
permit information. Another benefit is a more efficient link to the KC Assessor's Office resulting
in faster property tax updates for new construction.
The MyBuilding Permit. com application is used in conjunction with a permit tracking system by
thirteen local jurisdictions allowing contractors to do "one stop shopping" for over the counter
permits. Other jurisdictions use electronic permitting modules that are part of their permit
tracking system. Some cities such as Seattle have developed proprietary systems.
While there are capital costs associated with implementing an electronic permitting system it
could have significant benefits for our customers and our staff. Mercer Island did a study when
they implemented their ePlan review system and found that the benefits included:
WA2011 Info Memos- CounciRPermitSystem.dou 3 10/19/2011
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INFORMATIONAL MEMO
Page 4
increased efficiency of staff review,
faster permit review since there is no wait for plans to be stamped and routed,
greater convenience for applicants as permits can be submitted at any time,
significant cost savings for applicants due to elimination of paper, printing and transport
costs, and
streamlined emergency response and disaster recovery efforts.
According to Marty Grisham this last item could be an important element of our disaster
recovery strategy because it would allow us to help get our businesses open and operating
more quickly after a disaster. Staff is working on developing a low cost pilot project to allow for
electronic submittal of sign permits as we work through the larger permit software issue.
Implementation Issues
Listening to the experiences of other cities it seems that implementing a new permit system is
time consuming and requires a significant investment of staff resources. Staff has been
attending a working group of cities implementing the EnerGov program and several of them
recommended the use of a consultant to negotiate the contract with the software vendor.
Making sure that the City's needs for customization in permit processes, reports and permit
documents are documented in the contract and included in the price can prevent costly
overruns during implementation.
Of the six cities in our region who have decided to switch to EnerGov in the past several years,
only Lynnwood and Bothell have actually gone live with the system. Lynnwood spent three
years in the migration and implementation phase. Issaquah went live with CRW almost a year
ago and reported that implementation took about six months, much faster than the EnerGov
cities.
Financinq Options
Given the significant investment required to upgrade to a new permit system many cities are
imposing technology user fees. Fees are assessed as either a flat fee, fee per sheet or
percentage that ranges from 1.3% to 5 see Attachment B. The Master Builders have written a
letter in support of city technology fees if they are used to provide better service and in our
informal discussions with applicants many think the efficiencies of electronic permit review
would be worth a modest fee increase. The cost to use the online MyBuilding Permit. com
electronic permitting site is 1.3% of the permit fee.
The intent of a proposed technology fee would be service cost recovery. It would be applied to
all permits that are processed through our tracking systems (except fire department licenses,
rental housing). However, it would apply to the "Permit" fee only, excluding the plan review fee,
mailing fees, state building code fee, impact fees, Cascade Water Alliance Fee and any other
water or sewer assessments. For hourly land use permits it would be assessed once on the
retainer and not added to any additional hours that may accrue during permit review.
A chart of the amount Tukwila would have collected from different fee structures is included as
Attachment C. It appears that we could cover the annual expenses associated with a permit
tracking system that allowed for electronic plan review with a fee in line with that charged by
other jurisdictions in our area. Over a longer term we could recover most or all of
implementation costs, depending on future permit volumes. If we opted to proceed with this
approach one question would be whether to start charging during the implementation phase
when we were incurring costs or wait until the system was live. It would be most equitable to
only charge the fee once the applicants were able to benefit from the upgrade.
WA2011 Info Memos- CouncilTermitSystem.dou 4 10/19/2011
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INFORMATIONAL MEMO
Page 5
Timinq
Staff suggests that a reasonable time frame for Tukwila to move forward with replacing our
permit system would be:
2011 Review our permit processes to increase efficiency and prepare for electronic permitting
Adopt an interlocal agreement to join the eCityGov Alliance RFP
Select a permit software vendor
Decide on an electronic permitting approach (MyBuilding Permit. corn or vendor system)
2012 Select and contract with a consultant to assist with negotiating the software contract
Negotiate a contract for the permit software
Start migration and customization which will extend into 2013.
2013 Go live with permit system and electronic permitting
Adopt a financing mechanism
This timeline will require a budget amendment for 2012 to cover expenditures for a contract
consultant and initial permit software payments. The cost for these items would be
approximately $175,000 with a possible offset of $50,000 if we opted to stop paying
maintenance on Permits Plus. Additional costs for data migration, training, hardware and
maintenance of approximately $150,000 would need to be included in the 2013 budget.
Depending on the software configuration and technology fee level that we choose we anticipate
a payback time of 4 -6 years.
RECOMMENDATION
Staff recommends that the Council consider a budget amendment for 2012 that would allow us
to move forward with the permit software selection and implementation process.
The Council is being asked to consider this item at the November 14 Committee of the Whole
and November 21 Regular meeting to authorize acquisition of the Permit Tracking System and
include the amount of $175,000 in the year -end 2011 -2012 budget amendment.
ATTACHMENTS
-Short List Vendor Information Comparison
Technology Fee Survey
Potential Technology Fee Revenue
WA2011 Info Memos- CouncilTermitSystem.dou 5 10/19/2011
15
16
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies CRW Systems GovPartner EnerGov Solutions Accela Infor (Hansen) CSDC Systems
1. Contact Information
• Company Name
Tyler Technologies, Inc
CRW Systems, Inc.
GovPartner
EnerGov. Solutions
Accela, Inc.
Infor
(Hansen Inform. Technologies)
CSDC Systems Inc.
• Name and Title of
Contact Person
Mike Boots
Account Manager
Jennifer Lewis
Regional Account Manager
Kevin Vincent
Business Dev. Manager
Chuck Newberry
Business Dev. Manager
Julian D. Munoz, A.I.A.
VP of Procurement
Randall Scheideman
Account Executive
Jaime Peschiera
VP of Contracts Administration
• Company Address
370 1.15 Route One
Falmouth, ME 04105
16980 Vie Tazon, Ste 320
San Diego, CA 92127
8710 Earl art Lane SW
Cedar Rapids, IA 52404
2160 Satellite Blvd, Ste 300
Duluth, GA 30097
2633 Camino Ramon, Ste 120
Bishop Ranch 3 -
San Ramon, CA 94583
11092 Sun Center Drive
Rancho Cordova, CA 95670
3031 Viking Way, Ste 108
Richmond, BC CA V6V 1W1
• Phone
425-254-2867
858-451-3030
888 -256-5777
888-355-1093 x 3102
925-659-3247
800 -821 -9316 x 3519
888-270 -7228 x 401
• Email Address
mlke.boots@tylertech.mm
jenntfer@crw.mm
kvincent@govpartner.com
cnewberry@energov.com
jmunoz @accela.com
randall.scheideman @inror.com
j.pesddera @csdcsystems.com
• Company Webslte
www.tylertech.com
www.aw.com
www.govpartner.com
www.energov.com
www.accela.com
www.infor.com /Industries/
publicsector
www.csdcsystems.com
2. Regional Offices and
Staff
• Describe whether
your organization is •
kcal, regional,
national or
International.
National
Regional office in Renton, WA.
National
Regional offices in San Diego, CA
and St. Petersburg, FL
National / International
Regional offices in Munteta, CA;
San Diego, CA; Orlando, FL; St.
Paul, MN and In Abu Dhabi, UAE
National / International Regional
offices in Kansas City, MO;
Destin, FL and Redlands, CA.
National / International
Regional offices in Visalia, CA;
Sandy, UT; Abu Dhabi, UAE;
Melbourne, Australia and Beijing,
China
National / International
National / International Regional
offices in Mississauga, ON;
Richmond BC; Fort Worth TX
and Ottawa ONL
• Regional office
performing this
engagement.
' Renton; WA
San Diego, CA
Cedar Rapids, IA
Redlands, CA
San Ramon, CA
Rancho Cordova, CA
Richmond, BC Canada
• Describe the range of
services provided by
the office performing
the engagement.
Implementation, Installation,
data conversion, consulting,
training, au0omization, support,
disaster recovery, and
applcation and data hosting.
Research and development,
various implementation and
dient support services including
project management, data
conversion, training, and
technical support.
Development and
implementation, marketing,
sales, accounting and product
support.
Sales, marketing, research and
development, implementation,
data services and customer
support
Implementation .
Implementation and support.
Project management, analysis
and design, data setup and
configuration, testing, training
and documentation.
3. Company information
• Briefly describe your
company and the
characteristics that
set your company
„,cpart.
J
Tyler Technologies is a leading
provider of integrated software
systems and Infonnat on
technology services for local
governments. Tyler partners
with cities, counties, schools and
other government entities to
enable them to become more
efficient, more accessible and
more responsive to dtizens.
Tyler has an installed base of
systems in more than 8,000 local
govemunent agencies throughout
the United States, Canada,
Puerto Rico and the United .
Kingdom.
CRW Systems, Inc has been
dedicated to providing
Community Development
Management Resource to kcal
Munidpalities for over 18 years.
Our flagstaff product, TRAKff Is
our only system. We makntaln
100% dient retention. We
attribute our client loyalty to the
fact that all of our resources are
dedicated to the support and
enhancement of our product.
GovPartner is a leading provider
of e- Government software and
services that provide
eGovemment Solutions that are
built on a 100% Microsoft .NET
platform. We focus on our
clients' needs and have veteran
project managers who have the
skills and experience to capture
and streamline processes and
procedures white introducing
best practices. We then
configure the solution to enforce
the efficent operating model.
From Inception, EnerGov's
mission statement is to provide
the most innovative technology
coupled with the best customer
service in the Industry. This
mission has been the driver in
developing, implementing; and
servicing the premier Land
Management system In the
market over the last 5 years,
EnerGov .NET. Moreover,
EnerGov's GIS integration has
"set the bar" for how Land
Management systems and ESRI
GIS databases communicate
through one cohesive Interface.
For 30 years Accela products
have been the choice of
government agencies looking to
Improve effiden y, service
delivery, and customer service
by using advanced activity
tracking and management
systems. Our flagship product,
. Accela Automation, is the most
mature and most advanced
permitting solution available
Pe nil
today.
Accela stands out from its
pe just
competition tltion not st in Its
experience, ete but ��
Hansen is a leading provider of
automated Permit, Licensing,
Code Enforcement, and
Customer Service applications in
the United States —our clients
process over 6,000,000 permit
applications, licenses, and
Inspection requests every year.
Our software is being used by
the governments of four (4) of
the five, Los s Angeles, Chicago,
New York, Los Angeles, Chicago,
and Philadelphia.
Our proven industry experience
pro
gives us the insight to
Since 1989, CSDC Systems Inc.,
a private company based in
Mississauga, Ontario, has been
developing and implementing
systems that are used for
automating major business
processes in government such as
the permitting, inspections,
planning and land development,
licensing, tax billing, case and
complaint management and
code enforcement processes.
CSDC provides the AMANDA
business process management
software suite and a complete
Confidential eCitvGov Vendor Information Comparison
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies CRW Systems GovPartner EnerGov Solutions Accela Infor (Hansen) CSDC Systems
..._ .. _ ._. _ - —._._. .- ____ ._ . __
_ ...
range of services for the
-implementation of AMANDA
projects. The AMANDA suite. of
software modules will handle all
requirements specified by the
ECityGov Alliance In the RFP.
CSDC is committed to providing
software applications that are
easy to configure, easy to use
and provide low cost of
ownership. CSDC minimizes
support costs by maintaining a
single version of the AMANDA
software and incorporates all
new technologies as they are
developed. Due to thls
commitment, CSDC has never
lost a customer and has an
Impeccable track record in the
successful implementation of
local govemment solutions.
CSDC has over 60 products in
the AMANDA software suite.
CsDC provides a range of
Professional Services designed to
successfully implement AMANDA.
These services delivered under
Inc AIM project management
methodology have resulted in an
unbeatable track record achieved
with successful AMANDA
implementations at over 140
different sites.
Providing information systems to
the public seder is our exdusive
focus. We have over 2,000
professional people dedicated to
developing, implementing,
supporting, and enhancing
Tyler's systems. Our success is a
direct result of this focus. We
serve certain dients —and we
serve them better than anyone
else. The result: Tyler provides
superior product functionality
developed over decades of
experience with its clients.
This Is evidenced by EnerGov
being selected as the 2009
Business Partner of the Year and
as a Tier 1 recommended
solution for Land Management
applications.
Building upon this superior
technology offering, second to
none are the dynamic individuals
that make up EnerGov Solutions.
EnerGov invest extensive
amounts of time and resources
to employ, train, and
develop the most qualified and
highly skilled team members
throughout each respective
department Sales, Marketing,
Client Services, Support,
Researdr and Development,
Data Services, Testing, etc
Overall, Inc dynamic "people" of
EnerGov are the true drivers of
Automation offers a solution that
Is Independent of fast-changing
workstation tedmology,
providing a dean and efficient
method of presenting pertinent
data through any Internet
connection. Unlike first -
generation web enabled
software of our competitors, the
three tiered architecture of
Aocela's solution does not
require client -side application
Installation and maintenance.
Instead, Accela interfaces
through a single web application
layer that organizes .and brings
data to the web, wherein
customers need only IT staff to
manage the system from the
web application layer.
understand your need for a
system that will not only
automate your permitting
business processes but will also
be easily configured to fit your
unique business rules.
the company's success from
both a technological and
customer service perspective.
• Briefly describe how
you will meet our
requirements and
maximize our retum
on investment.
Based on Inc RFP functional
requirements our responses will
show our ability to meet and/or
exceed the needs of each
agency Involved. Agencies that
are already utilizing the EDEN
• application will benefit from a
completely Integrated system
while the other agencies will
benefit from our open
architecture allowing Inc
Integration between their current
software. Al agencies -wIll
benefit from our willingness to
work with Inc current eCltyGov
application to provide a long
term solution that will
Integrate/interface with all
applications at all locations. Our
"Evergreen Philosophy" will allow
all agencies Inc ability take
advantage of future upgrades or
CRW will wait dosely with each
agency Individually to fully
understand your business
process and configure TRAKIT to
meet your needs and optimize
use of the system. Additionally,
CRW has previous experience
working with
Mybuildingpermlts.mm and
various Washington clients which
provides us with additional
knowledge and experience on
how to ensure TRAIQT is Inc
best solution for each agency.
After careful evaluation of the
RFP requirements, we at
GovPartner have proposed the
best solution that will fit those
needs. By Implementing our
software, member Cities will
leverage a mature and robust
solution that incorporates cutting
edge technologies. These
technologies coupled with
process improvements
significantly reduce overall effort
by both staff and customers. •
This will allow staff to focus
energy on moving projects
forward Instead of routine
mundane tasks. Not only is ROI
measured Improved internal
productivity, but In the speed at
which projects move through Inc
process, particularly with
Improved accessibility by
EnerGov will meet the RFP
requirements by leveraging our
Innovative, mature Enterprise
Land Management Application,
dynamic personnel, and the
experience of over 150
Implementations throughout the
United States over the last
decade. As with all previous
Implementations, EnerGov's
primary focus will be to assess
and analyze the current
processes of each respective
implementation (each agency)
and utilize Inc EnerGov .NET
system to maximize efficiency,
revenue retention, and user
experience. EnerGov's project
teams do not focus on emulating
current processes but to
enhance, develop, and
implement Inc most efficient and
The company's unique
experience In upgrading fts
dassic products, Tidemark
Advantage and Permit Plus, to
Accela Automation assures those
participating cities that have
Ada products In place, will
experience an of dent and cost
effective moVe to the Accela
Automation platform,
In proposal In to iud expertise, our
Dro,000 license includes more o than
��'� in eia le discounts to
S Acme . This
customers. This rs
complemented cis additional
40% that discounts of a to
age that are being offered to
agendas that are not curtest
Accela sites.
In addftion to the initial hard
Our solution Is uniquely suited to
meet the Alliance's needs.
Between Inc .Net Web -based
software application and our
flexible pridng structure we are
confident we will be able to
provide Inc Alliance with the
solution that you are seeking.
CSDC is proposing the AMANDA
system solution environment, for
all functions defined by the
Alliance and the participating
dtles. The AMANDA system will
meet Inc Alliance's and cities'
current needs and has been
designed to meet future needs
as a result of departmental
growth or the involvement of
new participants. CSDC has the
experience product breadth and
track record to provide the
Alliance and partidpating cities
with a solution that has given
our customers real, tangible
benefits from Inc finandal,
service, and functional points of
view.
If selected, CSDC Is prepared to
provide the Alliance and the
Confidential eCityGov Vendor Information Comparison
Page 2 of 9
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies
CRW Systems GovPartner
EnerGov Solutions
Accela
Infor (Hansen)
CSDC Systems
Confidential eCityGov Vendor Information Comparison
Page 3 of 9
enhancements with no financial
burden thus giving all agendes
Involved long term return on
investment We have agendes
that have been utilizing our
applications for 20+ years and
have never had to relicense
during the life of our applications
which Is the goal of our
"Evergreen Philosophy"
customers online.
productive processes to fully
leverage the power of EnerGov
.NET.
dollar savings, Accela Finally, In
recognition of the eCityGov
Alliance's desire to understand
all options available to maximize
functionality while minimizing
costs, Accela's proposal includes
a number of options designed to
provide cost effective
alternatives to the Alliance and
Its participating Cities. This
includes various hosting options
as well as alternative web portal
interfaces, giving the Alliance.
and partidpating cities the
fleodbllity to select a cost
effective option that best meets
the needs of all participants.
cities with local support for the
duration of the project. We are
committed to working hard with
the Alliance and the cities to
deliver an AMANDA solution that
not only meets, but exceeds the
Alliance's and dties'
expectations. Above all, the
Alliance and the cities will
receive a system that will
empower their staff to introduce
future levels of automation and
address the periodic re-
engineering of business
processes, without vendor
Involvement or lengthy and
expensive customizations.
• Year Founded
1981
1991
2000
2002
1981
1983
1998
• Private vs. Public
(listing Exchange and
Listing Code)
Public (NYSE: TYL)
Private
Private
Private
Private
Private
Private
• Fiscal year end
December 31
December 31
March 31
December 31
June 30
June 30
September 30
• Revenue: Current
Year
$ 141.7 M
$ 3.2 M
Not Available
Will be provided If finalist
vendor.
Not Available
Will be provided if finalist
vendor.
Not Available
Wilt be provided If finalist
vendor.
$ 2 8
$ 14.1 M
• Revenue: Prior Year
. $ 265.1 M
$ 5.4 M
$ 40.2 M
Not Provided
Not Provided
$ 2.2 B
$ 12.7 M
• Net Income/Loss:
Current Year
$ 12.8 M
Not Provided
Not Provided
Not Provided
Not Provided
Not Provided
$ 1.4 M
• Net Income/Loss:
Prior Year
$ 14.8 M
Not Provided
Not Provided
Not Provided
Not Provided
• Not Provided
$ 0.6 M
• % of gross revenue
generated by
proposed software &
related maintenance
and services.
13%
Eden
Note: Tyler has several other
software products.
100%
Not Provided
100%
Not Provided
10%
Note: Infor has several other
software products.
80%
• Parent Company (If
separate)
N/A -
N/A
N/A
N/A
N/A
Infor Global Solutions
N/A
• Describe parent
company's
relationship with the
ProPosing Party.
N/A
N/A
N/A
N/A
N/A
Owner
N/A
• Genealogy of
Organization
(Changing business,
name changes,
acquisitions/mergers,
etc.)
Tyler Technology acquired the
EDEN application approximately
5 years ago. The EDEN
application continues to be a
leader In the government
marketplace backed by Tyler
Technologies government
experience fundamental sound
CRW Systems, Inc. DBA CRW
Associates
None
None
Accela, Inc was formed in
October 1981, as a California
corporation. The company's
history Includes the following
mergers/acquisitions:
• December 2002: Acquisition
of Sussex Business Systems
Infor Global Solutions (Infor)
acquired Hansen Information
Technologies in June of 2007 .
None
Confidential eCityGov Vendor Information Comparison
Page 3 of 9
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies
CRW Systems
GovPartner
EnerGov Solutions
Accela
Infor (Hansen)
CSDC Systems
onfidential eCityGov Vendor Information Comparison
Page 4 of 9
' philosophies.
• 2001: Merger with Kfva and
Tidemark Solutions
• 2000: Mergers with Sierra
Computer Systems and
Open Data Systems
—
— — -- --
• Describe how the
company has grown.
"OrganimPy, "thru
acquisition, thru
mergers, etc.?
Grown organically and through
acquisition.
Organically
Organically
Organically
Grown organically and through
9a N
acquisition.
Grown organically and through
acquisition.
Grown organically and through
r9 N 9
acquisition.
• Are there any planned
acquisitions or
mergers in the
future?
Tyler Technologies continue to
evaluate the marketplace and if
there is a merger or acquisition
that can benefit our clients, the
company would evaluate any
such opportunity.
No
No
No
No
No
No
• Disdose any recent
litigation (and
outcomes) and
litigation currently
underway.
N/A
N/A
N/A
N/A
In July 2009, Accela was the
2003CA prevailing 1713NC' brought by
Accela as Plaintiff against
Defendants Sarasota County,
Florida and CSDC Systems, Inc.
for procurement irregularities.
The trial court found in favor of
Accela and ordered the contract
between Sarasota County and
CSDS Systems Inc. to be null
and void.
N/A
N/A
4. # of Vendor Employees
• Total Worldwide
2,025
30
17
90
157
9,200
115
• Total in U.S.
2,025
30
16
90
146
3,400
20
• # dedicated to the
proposed software
93
30
17
90
157
300
95
• U.S. 4 dedicated to
the proposed
software
93
30
16
90
146
250
20
• Location of office that
will be supporting us
& 4 of employees
Renton, WA
174
San Diego, CA
28
Cedar Rapids, IA
10
Atlanta, GA &
Redlands, CA
80
San Ramon, CA
45
Rancho Cordova, CA
180
Richmond BC &
Mississauga ON
75
5. Number of Customers
Using the Proposed
Software
• Total Worldwide
55
121
90
154
—515
500
61
• Total in U,S.
55
120
89
154
-500
290
21
• 4 cities using the
proposed software
55
98
18
-120
78
80
44
onfidential eCityGov Vendor Information Comparison
Page 4 of 9
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies
CRW Systems GovPartner
EnerGov Solutions Accela
Infor (Hansen)
CSDC Systems
• # cities using the
proposed version
55
32
17
117
0*
* Based on the implementation
date for this contract, anticipate
that version 7.0, due for release
In 2010, will be Installed.
50
15
• #of cities In
Washington using the
proposed software
12
6
0
2
2
17
2
6. List City customers
with similar
requirements •
Anacortes, WA, Walla Walla, WA,
Puyallup, WA, Bonney Lake, WA
Mercer Island, WA
We have several customers that
have similar requirements to
eCityGov. However, we do not
provide customer lists In a public
forum. We can discuss this
information privately, or with a
non disclosure agreement.
Goldsboro, NC, Laguna Hill, CA,
Agoura HITS, CA, Miami, Shores,
Ft, Orange Oty, Ft, Tayk rsvilie,
UT, Fairbanks, AL, Victoria, TX
Grass Valley CA, Larkspur, CA,
Southlake, TX, Paradise, CA,
Benicia, CA, Los Gatos, CA,
Pleasant Hill, CA, Martinez, CA,
Avondale, AZ, New Braunfels,
TX, Lenexa, KS, Tigard, OR,
Springfield, OR, Petaluma, CA,
Galveston, TX, Palo Alto, CA,
Hesperia, CA, Pleasanton, CA,
Alameda, CA, Evanston, IL,
Community Associations of The
Woodlands, TX, Rochester, MN,
Vacaville, CA, Westminster, CO,
McAllen, TX,
Peoria, AZ, Fort Collins, CO
Anchorage, AK, Chicago, IL, Las
Vegas, NV, Sherwood, OR
Not Provided
7. Vendors Target User
Profile for This
Software
What is your "sweet spot"
customer size (where the
majority of your customers
using the proposed
software are)? E.g. # of
citizens and operating
budget
40,000 Population
60,000 Population
75,000 Population
125,000 Population
50,000 — 150,000 Population
100,000 Population
90,000 — 350,000 Population
8. Vendor's
Implementation Model
— Direct, VAR,
Implementation
Partner, etc.
Direct
Direct
Direct and Implementation
Partner
Direct
Direct
Direct and Implementation
Partner
Direct
9. Version Schedule
• Current version and
general availability
release
v5.2.1
December 2009
v11.01
December 2009
CDP 2.0
October 2009
Version 8
Spring 2009
Accela Automation 6.7
January 2009
v8.20
Sumer 2009
m
AMANDA 5
June 2009
• Proposed version &
general availability
release date
v5.2.1
December 2009
v11.01
December 2009
CDP 2.0
October 2009
Version 9
January 2010
Accela Automation 6.7
January 2010
vB.20
Summer 2009
AMANDA 5
June 2009
• Estimated release
date for next version
December 2009
December 2009
January 2010
Q1 2010
January 2010
Summer 2010
AMANDA 5.n
June 2010
• Typical release
schedule & tlme to
Install
1 Major, 2 Minor / 12 hours
Monthly / 30 Min.
Quarterly / 1 Day
1 Major, 4 Minor / 1 -2 Hours
2 Major + Point / 2-4 Days
1 Major / 1 Day
1 Major, 6 Misr / 12 hours
Confidential eCityGov Vendor Information Comparison
Page 5 of 9
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies
CRW Systems GovPartner
EnerGov Solutions
Accela
Infor (Hansen)
CSDC Systems
• Number of prior
versions supported
All
24
All .
All
2
2
2
10. User protection plans
Briefly describe what user
protection plans you have.
For example:
• Source code held In
Escrow
• No charge to migrate
to a similar new
software (e.g. new
g
technology)
• Other options
Tyler maintains an escrow
agreement with an escrow
services company under which
Tyler places the source code of
each major release of the Tyler
Software Products.
Provided Alliance is under a
then- current Maintenance
Agreement and paying the
maintenance fees, the Alliance is
entitled to receive releases to
the Tyler software products
in the contract that Tyler
makes generals available
without additional charge to
customers under the Tyler
annual Maintenance Agreement,
however, implementation,
installation, consultation and
training services related to the
new releases would be provided
to Alliance at Tyler's then current
rates.
CRW maintains a source copy of
the software In an escrow
account, as described in Exhibit
F of the Sample Contract in
Section #11. A copy of the latest
source code for the software
being Installed by CRW pursuant
to this Agreement shall be
deposited in this escrow
account
CRW does not separately
charge or updates and
enhancements to dients who
are current on their
maintenance agreement.
Custorners can subscribe to an
Escrow account where the
software Is held. Our escrow
agent is Iron Mountain.
We have NEVER charged an
upgrade fee to any customer,
including those customers who
migrated from our client/server
system to the .NET version.
EnerGov's standard Software
and Support Plan provides all
partners the ability upgrade to
the latest version of EnerGov
.NET without incurring additional
charges. In addition, EnerGov
provides a general warranty that
software will be free of material
defects.
Escrow agreements can be
provided at the expense of each
agencies requirement.
For customers with a Software
Support Agreements, new
versions and software updates
are inducted in the oust
EnerGov's policy if for agencies
Pilate a[ least once a year.
to update
All user protection plans offered,
such as warranty and
maintenance terms, are detailed
in Accela's Sample license and
Maintenance agreements
inducted In the Additional
Information section of this
proposal.
Accela will escrow its source
codes In an account established
and maintained by the Alliance
and/or
ti with
st participating City
any established and nationally-
Y Y
provided tred escrow agency,
Provided that the a Alliance and/or
Para °Patin9 Ch' pays directly to
Its selected d with agent all fees
associated with Its account and
the e conditions ow arrangement ement a e
with the escrow arrangement are
limited to those defined by
Accela In its standard escrow
agreement.
A source code escrow account is
available for purchase. Currently
Infor has a program in place that
to give active service and
maintenance customers credit
for software that they have
purchased if they desire to
upgrade to a newer version
and /or want to change solutions.
However, service charges may
still apply•
The AMANDA source code can
be placed in escrow with an
Alliance - assigned escrow agent.
At regular intervals, when an
AMANDA release or a new
version Is installed, the source
code tapes will be updated and
replaced at the escrow agent.
There are no CSDC licensing
ng
charges should the Alliance
upgrade the tw re versions lion or
to r new software versions a
anent technology. Any CSDC
charges for services requested
by and rdirate will be based e on
standard rates at roe dime the
services are provided.
11. We require having
development, back -up,
training, testing and
archival copies of the
software in addition to
the production copy. Is
this provided as
standard with your
Software?
During implementation, will set
up a back -up and training
database. These can be used
for testing and software backup
for the duration of the product.
Deliver backup copies of the
system to clients for testing and
training purposes.
Each customer allowed In deploy
a Development, Testing, and
Production version of the
software.
Will provide additional
concurrent license to manage
pre- productions / testing
environments, training
environments, archival copies,
etc.
Once software licenses are
purchased, the Alliance and /or
rticl ap
pa p ng Gty may Install it
on an unlimited number of
environments as needed.
This Is allowed as per standard
software licensing agreement
Additional environments such as
development, training, testing,
archival can be used.
12. Briefly describe your
customer service and
support.
• What options and
the cost
• What is covered and
what Isn't
For as long as a current
Maintenance Agreement is in
place, Tyler shall, In a
professional, good and
workmanlike manner, perform its
obligations set forth in this
Maintenance Agreement In order
to conform the Tyler Software
Products to the applicable
warranty under the Agreement
Maintenance fees do not include
installation or implementation of
the Tyler Software Products,
onsite support (unless Tyler
cannot remotely unreel a defect
in a Tyler Software Product),
application design, other
Ppl 9
consulting services, support of
an operating system or
hardware, and support outside
Tyler's normal business hours.
CRW provides customer service
and support including
enhancements and upgrades to
all clients who are current on
the maintenance agreement.
For a full Ilst of coverage please
refer to our 'Sample
Maintenance Agreement'
induded In Section #11.
Service: Annual Software
Maintenance (ASM) 1s a program
designed to provide maximum
value to the City for your
technology Investment This
annual fee is 20% of the
software license purdrase price
and provides for ongoing
unlimited technical and user
support You will be able to
contact a support representative
whatever the Issue or roblem.
ASM also insures that your
system is always current by
providing updates,
providl software
enhancements and upgrades at
no additional charge. Software
upgrades even Include platform
upgrades, which happen every
few years so the City will not
outgrow your technology
Gold Package (standardl
Maintenance Is billed as a rate of
20% of the purchased license list
cost. Pursuant to Accela's
standard Maintenance
Agreement, the following Items
are considered Maintenance
Services, and lnduded to the
Accela's Annual Maintenance.
• Telephone Support
• E-Mail Support
• Online Support
• Remote Support
• On -Site Su Peat
Software Updates
Maintenance does not include
system configuration,
enhancement, or training.
Support costs are 20% of the
total software purchased.
Software support is provided by
the software.vendor. Infor offers
24x7 online support through
www,infor365.com. Phone
The AMANDA Annual
Maintenance and Support
Agreement are designed to
provide to the Alliance ongoing
maintenance and support
services, lndudlng the
distribution of new versions of
the AMANDA products. Section
9. Pridng Proposal Indudes the
cost annual maintenance.
please refer to section 13.20
Software Support a coin Maintenance and
Support for S complete
description services. is CSDCa software
support services. Please refer to
section 11. Contacts, Temps and
Conditions for a copy of CSDCs
Maintenance and Technical
Support Agreement.
Standard Support /
8-8 EST Phone, Email, Desktop
Streaming
18% of software cost
platinum Package
support is offered during
standard business hours as we
as remote access for complex
riv fur qualified are
received try our qualified Product
Support Analyst's o ucto and ranked to
from 1A (production down) to )E
(and are re for enhancement)
and are responded to In the
order
Suppott issues that may fall
ode scope Include system
setup, application performance
t
software), ftw modified objects (custom
sare), hardware/operating
Standard Support +
BOOmb of offsite backup
13 passes to annual Users
Group /year
*does not Include all travel
(plane ticket etc)
Q0 custom developed reports/
year
I3-day onsite wellness visits
Dc/year
* includes all travel expenses
23% of software cost ($15,000
k/yr minimum upgrade from
Gold Package)
.nfidential eCityGov Vendor Information Comparison
Page 6 of 9
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies ' CRW Systems GovPartner EnerGov Solutions �Accela Infor (Hansen) ' CSDC Systems
investment. Our policy Is to
maintain the ASM cost as a fixed
price indefinitely.
Support: Support for this project
will be provided both onsite and
remotely during the
Implementation / training phase
and remotely during the support
phase. There are two tiers of .
support for the GovPartner
solution. Tier 1 support will be
provided to the Oty by the City's
e- govemment consultant
assigned by GovPartner. This
consultant will be the primary
interface with the City and will
coorginate with tier 2 support as
necessary. Tier 2 support will be
provided by the GovPartner
technical team. In addition the
City will have access to an online
dient support system to submit
requests and check request .
status in real -time 24/7 via the
GovPartner website. Your
support consultant will employ
use of Web Conferencing for
remote support as necessary.
system, data correction and
training issues.
Package Add-ons
24 hour support
8% additional of software cost
to either support package
Additional Su000rt Services
Custom Reporting
On- Demand Custom Reporting
Services
(not included in Standard
Support) •
Report Enhancement - $349
Custom Report - $499
Non- Standard Development -
$99 /hr
Custom Development Services
Oustom Software Development
CData Conversion Services
$150 - $199 /hr
Onsite Training
Professional Onsite Training
Services
$ 899 /Day + travel
i
13. Briefly describe your
training:
. • Approach and
philosophy
• Options nt��e
center, fnteraoiNe
Web courses,
CD /DVD, onsite,
train- the - trainer,
etc
• Prices /rates
On -site training is preferred and
training sessions are a
. combination of lecture and
hands-on education using live
data from the customer site.
Full details In RFP response.
Po
Training programs for both
System Administrators and End
Users. Offer Basses In report
writing to assist agency in
cleating and customizing
Provide onsite training,
rePo�• ng,
online context sensitive, online
tutorials and additional training
re4
as required. Able to customize a
train- the - trainer program If
required. Cost of training is
approximatey $2, 500 /onsite
day
The City's training plan will be
tailored to meet specific
demands and the tedmical
capabilities of staff. The
training budget is.based on
preliminary estimates of
approximately 10 students that
will require 2 — 5 days of
training. 9
trains Initial training wit be
provided for the s Subject
oN lest
Matter Experts (SME). SMEs will
be exposed to more technical
concepts and system
administration capabilities and
are sometimes responsible for
system administration at a
departmental level. Training is
onsite at $1,000. per day plus
�� mess.
Offer adaptable on -site training
solutions to meet each agency's
needs dependent on a varying
range of factors and restrictions
from facilities and budgetary
constraints to staff size and
geographical location. Throe
basic philosophies will apply:
pretrensive Method, Train -
Com Tral
the - Trainer, or a combination of
both. In addition there is a
learning center (Atlanta, GA),
aining, and full
web training,
documentation (customizable
training materials) with each and
every training program selected.
"Train the trainer" approach Will
train power users in all aspects
of the application - both from a
typical user perspective and from
that s the technical or
administrative personnel.
Available of support any
combination of training classes
required.
Comprehensive product training
Proves via WebSc. Custom
style training specific
to your Agency may also be
provided'
Regional educational seminars
throughout the year and during
• its annual User Conference.
Training can be provided by
either the Implementation
vendor, Sierra Systems, or by
the software vendor. Cost for
training is for on-site per my plus
expenses for on -site training (12
student max).
Training will be on site for
groups of ten or fewer where
every trainee will have direct
access to a workstation and all
software delivered.
Train- the - Trainer sessions to
ensure that those s attendance
skids to
acquire the necessary skills E
succUsers.ly train the Client's Ens
Users. Alternatively, and
depending on the Clients
requirements, will provide the
End User training sessions
Instead of or in addition to Train
the-Trainer training is delivered The kin
user training is delivered Burins
with phase us provide the users
with tlhe'yust in time" training
they need for the transition to
the production environment. AI
training logistics induding fadlit
setup, notifications to attendees
and technical support will be
finalized before training begins.
Full details In RFP Response
Section 13.19 Training Overview
Confidential eCltyGov Vendor Information Comparison
Page 7 of 9
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies
CRW Systems GovPartner
EnerGov Solutions
Accela
Infor (Hansen)
CSDC Systems
14. Company Qualifications
• Three or more years
of related permitting
system experience.
Briefly describe.
Application was rewritten from
the ground up in 1998 at which
time the permitting application
was introduced. Installing and
implementing permitting systems
for 10+ years.
Developed of solutions for
Community Development
Management for over 18 years.
Such solutions Include software
applications for Permit
Management, Project Application
Traddng, Code Enforcement,
License Management,
nagemenG Citizen
Response Management,
Interactive Voice Response,
Mobile/Field Access and GIS
Integration.
Delivered and supported
permitting systems since 2000.
Over five years, implementing
over 121 governmental agencies
similar to size and scope as the
agency's represented within this
RFP response. These
implementations and
experiences have driven the
application to be diversified and
flexible while at the same time
providing a core. system
designed around Land
Management "best practices ".
Moreover, a majority of these
agencies are or were becoming
GIS "Centric' organizations and
overwhelming selected EnerGov
and its GIS centridty.
provided automated permitting
solutions 28 years.
Released In 1996. 13+ years
designing and implementing
permitting systems to
govemment agencies. The latest
Web-based version Includes best
practice templates based upon
feedback from clients and staff.
20+ years of experience
implementing Permitting systems
and more than 10 years
delivering on-line Permitting
solutions. •
Experience working
with cities of our
slze. Briefly
describe.
Public sector dient focus, 100%
of efforts here. Various sized
cities utilizing applications
including several of the cities
involved In this RFP process.
Agencies ranging in stze from
4,000 residents up to a state
agency with 5,000,000 residents
but the majority of our dients
range in population she of
30,000 to 70,000. Developed to
help dties of this size fully meet
their permitting management
needs. Previous experience
working with MBP.com and
various Washington clients.
Serve cities with populations
ranging from 2,500 to
2,150,000. Solution Is highly
configurable and can scale and
cater to small or large
populations. Most customers
have populations of 100,000 or
less.
Implemented over 120 agencies
with its Enterprise Land
Management system over the
last 5 years. Each of which were
similar in size or larger than the
agencies represented in this
RFP.
Breadth a experience minors
the regional and local options
considered in this proposal.
Client base ranges from large
statewide and regional
deployments with hundreds
users to small agendes with less
than ten users.
Solution is fully scalable to be
udllzed In agencies as small as
Issaquah, yet as large as the
dies of Chicago or Las Vegas.
Each of the partidpating
jurisdictions fall within comfort
zone.
Customers by Population and
functional scope similar.
• Briefly describe your
experience
Integrating your
permitting system
with a 3 party •
financial system, in '
particular:
EDEN
Springbrook
SunGard IFAS
Open architecture allows 3'"
party product interfacing. The
cities currently utilizing EDEN
applications will have a
completely Integrated system.
Created a.batch script that
exports the needed financial
Information to the Financial
System on a nightly basis. This
has been created for agencies
utilizing the three financial
vendors listed here.
Automated processes to capture
and create a batch file for import
Into systems such as IFAS,
Springbrook and EDEN. Can
• directly integrate depending on
transactional needs.
The open architecture of the
.NET platform ensures a stable
and secure environment within
which to operate while greatly
enhancing data mobility, data
sharing, and data integration.
• Data Services departments have
experience In providing flat file
export utilities, API's, Web
Services, etc. to fadlitate the
required finandal and other
integration points.
Integrated the proposed system
with Eden Finandal in charlotte
County NC; experience in 3'"
party Integrations,
Interfaces to an agency's 3r1
party financial system have been
created for many projects.
Developed and Installed many
Interfaces. All system integration
requirements will be handled by
the AMANDA Integrated adaptors
and by the Enterprise Application
Interface (EAI) module;
configured for real -time data
transfers.
• Briefly describe your
experience
integrating with
ESRI GIS.
Embedded Into application;
product is designed to work with
GIS systems and utilize ESRI
mapping tools.
12 year ESRI business partner.
3 plug -Ins to incorporate ESRI
GIS data.
Member of the ESRI Developer
Network (EDN) for over 5 years.
Interfadng with ESRI using
ArcGIS Server 9.3.1. REST API
from their Microsoft Sllverlight
3.0 to olset.
GIS "Centric" application based
on the latest ArcGIS piatforrn.
Leverage each agency's GIS
infrastructure for 'Viewing" but
also leverages the geodatabase
as central repository for property
data thus allowing sophisticated
business intelligence functions
from spatial attributes to be
incorporated into the system.
(2009 ESRI Business Partner of
the Year)
Accela GIS out of the box
interface between the ESRI GIS
System and Accela Automation.
Two l ferent GIs components:
Map Drawer Is an interactive
map display and query tool that
provides users with access to the
from within toe workflow n
process and
GeoAdministrator is designed for
the GIS editors or analysts who
create and manage addresses,
assets and parcels on the map.
GIS Adaptor module has been
designed for data transfers
between AMANDA and ArcGIS
databases. Both Permit and
Inspection records will be
integrated with the GIS
database.
:onfldential eCityGov Vendor Information Comparison
Page 8 of 9
eCityGov Alliance
Short List Vendor Information Comparison
Vendor Information Tyler Technologies
CRW Systems GovPartner
EnerGov Solutions
Accela
Infor (Hansen)
CSDC Systems
• Briefly describe your
experience
Integrating your
permitting system
with a customer,
developed or 3'"
party Web front-
end /portal.
None
City of Mercer Island, WA to
MBP.com
None
Open architecture of the .NET.
platform ensures a stable and
secure environment within which
to operate while greatly
enhandng data mobility, data
sharing, and data integration.
This coupled with having already
developed a seamlessly
integrated front end web portal
provides necessary API level
integration to facilitate a central
front end interface with multiple
agency backend processing.
one
None
Gty of Bellevue, WA &
Snohomish County, WA to
MBP.com
01
Confidential ecitvGov Vendor Information Cmmnarison
Page 9 of 9
26
Technology Fee Usage
Email sent out April 2010
Updated: July 27, 2011
27
Bufldinq ...
1L rtl-U.s
F lictWbiliC
:Notes
City of Federal Way
$ 6.00
yes
yes
yes
also charged against mech, plumb,
elect
City of Covington
$ 38.00
yes
yes
yes
also charged against mech, plumb,
fire sprinkler /alarm
City of Bellingham
$ -
City of Des Moines
$ 25.00
yes
no
no
City of Black Diamond
$ -
City of Auburn
$ -
City of Ocean Shores
$ -
City of Kent
3%
considering adoption of technology
City of Burien
$ -
City of SeaTac
$ -
City of Newcastle
$ -
City of Lynnwood
$ -
City of Sammamish
$ -
City of Renton
3%
effective 11/2010 - applies to all
permits
City of Mercer Island
see
notes
The cost to submit via the EPlan
process is based on the number of
original plan sheets (at $2 per
sheet; there are not additional fees
for subsequent submittals,
supplemental documents,
calculations, letters, forms, etc.).
City of Maple Valley
$ -
City of Redmond
3%
applies to all permits, land use
applications, public works, fire
City of Tacoma
5%
every permit
City of Bothell
5%
added to all fees listed other than
state, impact, mitigation or facility
City of Issaquah
1.3%
yes
yes
yes
also charged against mech, plumb,
fire sprinkler /alarm
City of Kirkland
1.3%
yes
yes
yes
also charged against mech, plumb,
fire sprinkler /alarm
Email sent out April 2010
Updated: July 27, 2011
27
$140,000.00
$120,000.00
$100,000.00 ..�
$80,000.00
$60,000.00
$40,000.00
$20,000.00
Technology Fee Comparison
$-
2011 thru Ju y
.................... ...............................
$13,326.08
$30,752.49
$51,254.15
$9,588.00
$39,950.00
►g 1.3% of fee collected
Li 3.0% of fee collected
1415.0% of fee collected
$6.00 per issued permit
x$25.00 per issued permit;
$58,057.52
$96,762.53
$12,564.00
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
$52,350.00
L..
$13,242.67
$30,560.00
$50,933.33
$10,182.00
...._... .__..._ ........................
$42,425.00
$33,801.99
$78,004.59
$130,007.66
$19,296.00
. ............................... _.............
$80,400.00
$68,333.07
$113,888.45
$13,284.00
......... . ........ ...............................
$55,350.00
$18,714.59
$43,187.52
$71,979.20