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HomeMy WebLinkAboutCOW 2020-01-13 Item 2 - Presentation - Tukwila Permit ProcessTukwila Permit Process Project City Council Briefing January 13, 2020 SOUTSFATHSITLEE CHAMBER OF COMMERCE P-, ■Summary of Evaluation Process ■ Customer Input ■ Staff Input ■ Presentations, Report and Schedule ■ Next Steps Contacts: ■ Andrea Reay ■ (Andrea@seattlesouthsidechamber.com) ■ Joe Scorcio ■ (Joe@seattlesouthsidechamber.com) SEATTLE,& SOUTHSIDE 'e", CHAMBER OF COMMERCE ■There is an opportunity and need to make changes now ■The Staff is GREAT! ■At this time there are system wide issues to address SOUTSFATHSITLEE CHAMBER OF COMMERCE W 0 ■Metrics: 0 invitations participated ■ Really Satisfied Customers ■ Example ■ Really Unsatisfied Customers ■ Example participate ■ Communication -Clear, Concise and Accessible ■ Voicemail, email, website, forms, checklists ■ Consistency -in communication and decision making ■ Timelines and Process ■ Online Tools/Processing ■ Filing and signatures and stamps ■ Expectations ■ FAQ's SOUTSEATHSITLEE CHAMBER OF COMMERCE Cn kl' ■ It "works" because of the staff ■ Policy and operating procedures needed ■Cohesion and communication ■ Experience and Knowledge ■One -deep staffing is crippling ■ Technology ■ Written Procedures needed ■Training ■ Public education, access and services ■ Fees and revenues SOUTSEATHSITLEE CHAMBER OF COMMERCE ■Clearly Defined System ■Higher Priority on Development Processes ■PredIca bility and Timeliness ■Consistent and Reliable Information ■Adequate Resources SOUTSEATHSITLEE 4t, CHAMBER OF COMMERCE ■ Define the City's permitting and inspection system ■ Establish/enact the sequence &timing of implementation ■Fill vacant positions (current or as redefined) immediately ■ Designate super users and charter initial user group(s) ■Conduct refresher training for all assigned/involved staff ■ Identify/prioritize the operational processes and procedures that need to be developed and/or updated ■ Review and update the website, handout materials and other public information ■ Promptly address anything else that comes up SOUTSEATHSITLEE CHAMBER OF COMMERCE ■Complete customer interviews and input analysis ■Finalize Report to Mayor Ekberg ■City determines actions, sequence and timing ■Implementation Contacts: ■ Andrea Reay ■ (Andrea@seattlesouthsidechamber.com) ■ Joe Scorcio ■ (Joe@seattlesouthsidechamber.com) SEATTLE SOUTHSIDE CHAMBER OF COMMERCE IN