HomeMy WebLinkAboutCSS 2020-02-10 Item 1D - Discussion - Tukwila Works Annual UpdateTukwila
WORKS
PROGRAM UPDATE
COMMUNITY SERVICES AND SAFETY
FEBRUARY 10, 2020
W
4
Overview
Web and app-based portal
for constituents to report
issues; went live June 15,
2016
Traditional ways of reporting
issues remain, phone, email,
in -person, etc.
Cost is $12,911 for 12
months
Tukwila
WORKS
2019 Statistics
Ac now e ge 85
Closed 1334
Open 1502
TOTAL
Avg. Days to 2.6
Acknowledge
Avg. Days to Close 28.6
'q"
Tukwila Works - Users
997 Total Users
55 City staff users
1502 issues were reported in 2019
RE
Tukwila
WORKS
Allentown
122
2.6
18.7
4.06%
Cascade View
196
2.8
20
6.52%
Duwamish
28
7.4
45.4
0.93%
Foster
151
7.4
45.4
5.03%
Foster Point
12
1.2
6.7
0.40%
Intergate
20
2.1
72.4
0.67%
Interurban Ave Corridor
54
2.3
31.8
1.80%
McMicken
158
1.5
31.6
5.26%
North Tukwila
101
3.2
14.6
3.36%
Riverton
143
2.7
28.1
4.76%
Ryan Hill
19
1.4
72.1
0.63%
Thorndyke
106
3.1
27.2
3.53%
Tukwila City Boundary
1502
2.6
28.8
50.00%
Tukwila Hill
253
2.2
29.6
8.42%
Tukwila South
9
1.6
62.4
0.30%
Tukwila Urban Center
130
2
38.2
4.33%
Tukwilaukwila
VJORKS
Reports by
Neighborhood
2019
Animal Control
18.00
1.19%
Camping
24.00
1.59%
Code Enforcement - Private Property
130.00
8.61%
Garbage/Debris
241.00
18.97%
Graffiti
58.00
3.84%
Illegal Parking
324.00
21.47%
Other
192.00
12.72%
Overgrown Brush/Trees
48.00
3.18%
Panhandling
40.00
2.65%
Pothole
37.00
2.45%
Public Property or Right of Away
83.00
5.50%
Rental Property
8.00
0.53%
Speeding or Traffic Complaints
25.00
1.66%
Stormwater/Sewer
19.00
1.26%
Streetlights out
51.00
3.38%
Traffic Signal/traffic sign issue
115.00
7.62%
Tukwila Park Issue
92.00
6.10%
Water Quality Concern
4.00
0.275
Tukwila
V"KS
ssues
reported 2019
N
How people are reporting 2019
R-j"s 0 go
City Website 1.7% .75%
i Phone .58% .32%
Android .13% .23%
SeeClickFix Website .16% .51%
Mobile Website 0% .6%
Tota 1 100.00 100.00
T�
N
IT,ila
RKSI
Questions?