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HomeMy WebLinkAbout20-073 - HR2 Research Analytics - Online Survey and Assessment Services���tx^^�x� �~x�� ��xuwxnwxxwx Contract Number: Council Approval N/A 20-07 PROFESSIONAL SERVICES AGREEMENT (includes consultants, architects, engineers, accountants, and other professional services) THIS AGREEMENT is entered into between the City of Tukwi|a. VVaahinQton, hereinafter referred to as "the City"' and HR2 Flosemnch/AnalVtics ' hereinafter referred to as "the Consultant", in consideration of the mutual beDefit8, tenns, and conditions hereinafter specified. 1. ProjemtKDesVqnatimn. The Consultant iaretained bythe City foperform Online 8un/eyond Assessment services inconnection with the project ƒhUed 2020Qtyof Tukwila Community 8tommvvaterResearch 2. Scope of Services. The Consultant agrees tm perform the services, identified on Exhibit "A" attached hereto, including the provision of all labor, materials, equipment and supplies. 3. Duration of Aqmeemment; Time for Performance. This Aonamrnmnt shall be in full force and effect for aperiod commencing upon execution and ending December 31.202O ' unless sooner terminated under the provisions hereinafter specified. Work under this Agreement shall commence upon written notice by the City to the Consultant to proceed. The Consultant ShgU perform all services and provide all work product required pursuant to this Agreement no later than December 31. 2020 unless on extension ofsuch time iagranted inwriting bythe City. 4. Pavmment. The Consultant eho|| be paid by the City for completed work and for services rendered under this Agreement amfollows: A. Payment for the work provided by the Consultant shall be made as provided on Exhibit "B" attached hereto, provided that the total amount ofpayment to the Consultant shall not exceed $9.200'00 without express written modification of the Agreement signed bvthe City. B. The Consultant may submit vouchers to the City once per month during the progress of the work for partial payment for that portion of the project completed to date. Such vouchers will be checked by the City and, upon approval thereof, payment shall be made [othe Consultant inthe amount approved. C. Final payment Qfany balance due the Consultant 0fthe total contract price earned will be made ppOnOpUy upon its ascertainment and verification by the City after the completion ofthe work under this Agreement and its acceptance bythe City. D. Payment as provided in this mmnbqn mhoU be full compensation for work performed, services nmndenmd, and for all nneteha|e, supplies, equipment and incidentals necessary to complete the work. E. The Consultant's records and accounts pertaining to this &onaeOm8Ot are to be kept available for inspection by representatives of the City and the state of Washington for e period of three /3\ years after final payments. Copies mhgU be made available upon request. 5. Ownership and Use of Documents. All documents, drawings, specifications and other materials produced by the Consultant in connection with the services rendered under this Agreement shall be the property of the City whether the project for which they are made is executed or not. The Consultant shall be permitted to retain copies, including reproducible copies, of drawings and specifications for information, reference and use in connection with the Consultant's endeavors. The Consultant shall not be responsible for any use of the said documents, drawings, specifications or other materials by the City on any project other than the project specified in this Agreement. 6. Compliance with Laws. The Consultant shall, in performing the services contemplated by this Agreement, faithfully observe and comply with all federal, state, and local laws, ordinances and regulations, applicable to the services rendered under this Agreement. 7. Indemnification. The Consultant shall defend, indemnify and hold the City, its officers, officials, employees and volunteers harmless from any and all claims, injuries, damages, losses or suits including attorney fees, arising out of or resulting from the acts, errors or omissions of the Consultant in performance of this Agreement, except for injuries and damages caused by the sole negligence of the City. Should a court of competent jurisdiction determine that this Agreement is subject to RCW 4.24.115, then, in the event of liability for damages arising out of bodily injury to persons or damages to property caused by or resulting from the concurrent negligence of the Consultant and the City, its officers, officials, employees, and volunteers, the Consultant's liability hereunder shall be only to the extent of the Consultant's negligence. It is further specifically and expressly understood that the indemnification provided herein constitutes the Consultant's waiver of immunity under Industrial Insurance, Title 51 RCW, solely for the purposes of this indemnification. This waiver has been mutually negotiated by the parties. The provisions of this section shall survive the expiration or termination of this Agreement. 8. Insurance. The Consultant shall procure and maintain for the duration of the Agreement, insurance against claims for injuries to persons or damage to property which may arise from or in connection with the performance of the work hereunder by the Consultant, its agents, representatives, or employees. Consultant's maintenance of insurance as required by the agreement shall not be construed to limit the liability of the Consultant to the coverage provided by such insurance, or otherwise limit the City's recourse to any remedy available at law or in equity. A. Minimum Amounts and Scope of Insurance. Consultant shall obtain insurance of the types and with the limits described below: 1. Automobile Liability insurance with a minimum combined single limit for bodily injury and property damage of $1,000,000 per accident. Automobile Liability insurance shall cover all owned, non -owned, hired and leased vehicles. Coverage shall be written on Insurance Services Office (ISO) form CA 00 01 or a substitute form providing equivalent liability coverage. If necessary, the policy shall be endorsed to provide contractual liability coverage. 2. Commercial General Liability insurance with limits no less than $2,000,000 each occurrence, $2,000,000 general aggregate. Commercial General Liability insurance shall be at least as broad as ISO occurrence form CG 00 01 and shall cover liability arising from premises, operations, stop -gap independent contractors and personal injury and advertising injury. The City shall be named as an additional insured under the Consultant's Commercial General Liability insurance policy with respect to the work performed for the City using an additional insured endorsement at least as broad as ISO endorsement form CG 20 26. 3. Workers' Compensation coverage as required by the Industrial Insurance laws of the State of Washington. CA revised May 2020 Page 2 4. Professional LkabUdywith limits nOless than $2.DOO.00Dper claim and policy aggregate limit. Professional Liability insurance shall beappropriate b)the Consultant's profession. B. Public Entity Full Availability of Contractor Limits. |fthe Contractor maintains higher insurance limits than the minimums shown above, the Public Entity shall be insured for the full available UrDbs of Commercial General and Excess or Umbrella liability maintained by the CoOtrautOr, irrespective of whether such limits maintained by the Contractor are greater than those required by this Contract orwhether any certificate of insurance furnished to the Public Entity evidences Urni10 of liability lower than those maintained by the Contractor. C. Other Insurance Provision. The Consultant's Automobile Liability and Commercial General Liability insurance policies are to contoiD. Or be endorsed to contain that they shall be primary insurance with respect b]the City. Any Insurance, self-insurance, or insurance pOO| coverage maintained by the City shall be SxOBGB of the Consultant's insurance and shall not bacontributed Vrcombined with it. O.Acceptability of Insurers. Insurance is to be placed with insurers with acurrent A.M. Best rating ofnot less than AcV1|. E. Verification of Coverage. Consultant shall furnish the City with originaloortifioutaamnd a copy of the amendatory endorsements, including but not necessarily limited to the additional insured endorsement, evidencing the insurance requirements of the Contractor before commencement of the work. Upon request by the City, the Consultant shall furnish certified copies of all required insurance policies, including endorsements, required in this Agreement and evidence of all subcontractors' coverage. F. Notice of Cancellation. The Consultant shall providethe City with written notice of any policy cancellation, within two business days of their receipt of such notice. G. Failure to Maintain 8nmummnse' Failure on the part of the Consultant to maintain the insurance as required shall constitute a nnaboha| breach of contract, upon which the City may, after giving five business days notice to the Consultant to correct the breach, immediately terminate the contract or, mtits discretion, procure mrrenew such insurance and pay any and all premiums in connection therewith, with any sums so expended to be repaid to the City on damand, or at the sole discretion of the City, offset against funds due the Consultant from the City. 0' UndeDemdemt Contractor. The Consultant and the City agree that the Consultant is an independent contractor with respect to the services provided pursuant to this Agreement. Nothing in this Agreement oh@U be considered to create the relationship ofemployer and employee between the parties hereto. Neither the Consultant nor any employee of the Consultant shall beentitled 10any benefibaaccorded City employees bvvirtue of the services provided under this Agreement. The City shall not be responsible for withholding or otherwise deducting federal income tax or social seoUhb/ or for contributing to the state industrial insurance pPJgmarn, otherwise assuming the duties of an employer with respect to the Consultant, orany employee ofthe Consultant. 10. Covenant AqaUnm8Comtinqmmt Fees. The Consultant warrants that hehas not employed or retained any company or person, other than R bonafide employee working solely for the CoOsu|baOt, to solicit or secure this contract, and that he has not paid or agreed to pay any company or person, other than @ bonafide employee working solely for the Consultant, any hae, commission, percentage, brokerage h*e, gifta, or any other consideration contingent upon or resulting from the award or making of this contract. For breach or violation of this warrant, the City shall have the right to annul this contract without liability, or in its discretion to deduct from the contract price or uoneidenaUon, or otherwise recoYar, the full amount of such fee, commission, percentage, brokerage fee, gift, or contingent fee. CA revised May 2020 11. Discrimination Prohibited. Contractor, with regard to the work performed by it under this Agreement, will not discriminate on the grounds of race, religion, creed, color, national origin, age, veteran status, sex, sexual orientation, gender identity, marital status, political affiliation, the presence of any disability, or any other protected class status under state or federal law, in the selection and retention of employees or procurement of materials or supplies. 12. Assignment. The Consultant shall not sublet or assign any of the services covered by this Agreement without the express written consent of the City. 13. Non Waiver. Waiver by the City of any provision of this Agreement or any time limitation provided for in this Agreement shall not constitute a waiver of any other provision. 14. Termination. A. The City reserves the right to terminate this Agreement at any time by giving ten (10) days written notice to the Consultant. B. In the event of the death of a member, partner or officer of the Consultant, or any of its supervisory personnel assigned to the project, the surviving members of the Consultant hereby agree to complete the work under the terms of this Agreement, if requested to do so by the City. This section shall not be a bar to renegotiations of this Agreement between surviving members of the Consultant and the City, if the City so chooses. 15. Applicable Law; Venue; Attorney's Fees. This Agreement shall be subject to, and the Consultant shall at all times comply with, all applicable federal, state and local laws, regulations, and rules, including the provisions of the City of Tukwila Municipal Code and ordinances of the City of Tukwila. In the event any suit, arbitration, or other proceeding is instituted to enforce any term of this Agreement, the parties specifically understand and agree that venue shall be properly laid in King County, Washington. The prevailing party in any such action shall be entitled to its attorney's fees and costs of suit. Venue for any action arising from or related to this Agreement shall be exclusively in King County Superior Court. 16. Severabilitv and Survival. If any term, condition or provision of this Agreement is declared void or unenforceable or limited in its application or effect, such event shall not affect any other provisions hereof and all other provisions shall remain fully enforceable. The provisions of this Agreement, which by their sense and context are reasonably intended to survive the completion, expiration or cancellation of this Agreement, shall survive termination of this Agreement. 17. Notices. Notices to the City of Tukwila shall be sent to the following address: City Clerk City of Tukwila 6200 Southcenter Boulevard Tukwila, WA 98188 Notices to Consultant shall be sent to the following address: Jim Hebert 13629 NE Bel -Red Rd Bellevue, WA 98005 18. Entire Agreement; Modification. This Agreement, together with attachments or addenda, represents the entire and integrated Agreement between the City and the Consultant and supersedes all prior negotiations, representations, or agreements written or oral. No amendment or modification of this Agreement shall be of any force or effect unless it is in writing and signed by the parties. CA revised May 2020 Page 4 DATED this /o day of CITY OF TUKWILA Hari Ponnekanti, Interim Director of Public Works CA revised May 2020 CONSULTANT By: Printed Name: Jim Hebert Title: President Page 5 City of Tukwila Community Storm Water Research July 22, 2020 Prepared by HR2 Research Research Team Members Jim Hebert, Senior Research Director Haley Brown Research Analyst Cynthia Sullivan Research Analyst HR2 Resea rch/Analytics 13629 NE Bel -Red Road Bellevue, WA 98005 (425) 301-7447 j hebert(&,,hr2research. corn ©2020, HR2 Research.com HR2 ResearchiAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright Table of Contents Research Goals and Objectives 5 Research Methodology 7 Quantitative Research 7 Analysis and Reporting 11 Statistical Analysis 11 Longitudinal Method 11 Univariate Analysis 11 Multivariate Analysis 11 Residential Results 13 Respondent Profile 14 Residential 14 Respondents by 2011, 2012, 2013, 2015, 2017, 2020 14 Familiar with Storm Water 15 Years Lived in Tukwila 16 Number of Years in Tukwila 16 Proportion water quality ratings of respondents by number of years lived in Tukwila 17 House Ownership: Rent or Own 18 Proportion of Owner Vs Rent 18 Analysis of water quality rating by house ownership 18 Research Findings 19 Respondent Rating of Surface Water Quality by Year 19 Difference in water Quality by Year 20 Overall Trend of Water Quality Rating 21 Opportunities for Expansion and Focus of Education Programs 22 Priority 1 Issues: Less than 50% correct answers 22 Priority 2 Issues: From 50 to 80% correct answers 22 Priority 3 Issues: Over 80% correct answers 22 Priority 1 Issues 23 Related Multivariate Analysis Findings 23 Statistically Significant Differences 23 HR2 ResearchWAnalyiics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Priority 2 Issues 25 Priority 3 Issues 26 Multivariate Analysis Findings 27 Downspouts helps to absorb water by number of years in Tukwila 27 Familiar with the term: Storm water runoff by gender 27 Yard care by house ownership 28 Heard of Low Impact Development by house ownership 28 Installing brick, pavers, or pervious pavement is a low impact development technique by Gender 29 Drains on city streets for storm water are connected to sewage system by House ownership 29 Drains on city streets for storm water are connected to sewage system by House ownership 29 Oil change by gender 30 Runoff from washing a vehicle with biodegradable soap is safe in storm water by gender 30 Carwash by house ownership 30 Carwash by years in Tukwila 31 Report storm water violation By House ownership 31 Report storm water violation By Gender 31 Infiltration trenches, drywells and other helps to soak storm water by house ownership 32 Lawn and Moss Care 33 Get lawn professionally fertilized 33 Lawn not fertilized professionally 33 Reporting Storm water Violations 34 Reporting Storm water violation by Year 34 Major Causes of pollution in and around Tukwila 35 Business Results 36 Respondent's profile 37 Business Category 37 Water Quality Rating 38 Rating of water quality in 2017 38 Rating of water quality in 2017 by business category 38 Research Findings 39 Residential questionnaire 41 f3U-sine s r _wa r R e_arch .1-11... S-1-z:.S, ��_L_����_�u, . 45 HR2 ResearchOlnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Exhibit A Research Goals and Objectives Research Goal According to the NPDES Phase II permit, section S5.C.1, the goal of Tukwila's Storm Water Management Program (SWMP) is to increase citizen and business support with the best management practices (BMPs) that improve water quality in Tukwila, Washington. Specifically, the city's Storm Water Management Program was developed to mitigate polluted storm water in the Municipal Separate Storm Sewer System (MS4). Each permittee (City of Tukwila) is required to build the general awareness of target behaviors to its citizens and businesses and to affect behavior change through education and outreach efforts. Through this research, HR2 Research.com conducted longitudinal research analyzing trend from previous reports (2011, 2012, 2013, 2015, 2017 and 2020. This research will assist the City of Tukwila in measuring current citizen and business compliance with Low Impact Development (LID) BMPs and other good wastewater management practices. This research also predicts how effective Tukwila's new storm water program is in reducing non -point water contamination. This year's research plan reflects the 2015 modifications to the NPDES permit requirements. Further changes to this research include a near three- fold increase in sample size to minimize margin of error and a longitudinal analysis comparing previous respondents' 2017 answers with their 2011, 2012, 2013, 2015, 2017 and 2020 ones. The purpose of the longitudinal research is to measure absolute behavior in Tukwila citizens, an analysis which requires no margin of error calculation and increases the study's precision. Objectives: Content areas for research include measuring: • General knowledge of storm water and where it goes • General knowledge of illicit storm water flow into surface waters o What it is and its impact o How to prevent it o How to report it • Current citizen compliance with environmental standards and regulations o Groups of interest: the general public and businesses (land developers, landscapers, and property managers or owners) o Environmental stewardship actions to protect storm water quality • Pet waste clean-up • Automotive care • Maintenance, including the disposal of old motor oil • Cleaning, including the use of hazardous supplies and soaps (biodegradable and non) • Storage of vehicle parts and automotive fluids • Lawn care and pollution in the yard • Fertilizer and pesticide use and storage • Grass clippings and leaves • Natural yard care ■ Home maintenance • Chemical use, storage, and disposal (including wastewater) • Carpet and upholstery cleaning by resident (new) • Awareness of source control storm water BMPs and LID Principles HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWIIA o Home building practices, including installing green roofs o Landscaping to redirect storm water away from drains such as rain gardens and bio- retention ponds o Use of pervious surfaces vs those impervious surfaces such as concrete and asphalt used in driveways, block ways o Downspout and roof drainage placement o Waste management, including dumpster and trash compactor maintenance (for businesses) HIP ResearchWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Research Methodology Quantitative Research In order to validate the findings and inferences of this project, HR2 Research used primarily a web -based methodology. Interactive voice surveys and as a control to the web -based methodology. In -person intercept surveys for businesses This supported the empirical findings with the hard data necessary to reach the goals of this project. The survey research design involved a stratified probability total statistical sample for residents. Sampling Frame The sampling frame involved a stratified probability sample of respondents within the zip code of City of Tukwila. The sampling frame for the surveys will include 400 residents and 50 businesses or homeowner's association (HOA) management for a total of 450 samples, an increase in the totals from previous years' research. The following table represents the sample sizes for the previous research project years of 2011 through 2013, 2015 and 2017. 2011 2012 2013 2015 2017 Web Survey with control 100 100 103 105 50 - Business 250- Residential 2020 Sam • lin Frame Residential 400 Business 50 HR2 Research'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Interactive Voice Business Business respondents using stratified sampling using a list of businesses identified by the City of Tukwila as having the highest impact on improving storm water quality Questionnaire Research questions will be developed by Hr2 Research/with input from the City of Tukwila storm water management leaders --Greg Villanueva and Ryan Larson. The survey consists of up to 30 variables relating directly to knowledge about storm water issues and practices respondents had adopted which protect the quality of storm water. Additional questions address an overall assessment of surface water quality and where illicit discharges should be reported. In the questionnaire the development process for 2020 it was determined that stewardship activities which Tukwila residents have heard of or participated in within last year would not be removed from the 2017 research. New content for the 2020 survey includes an assessment of citizens' understanding of Low Impact Development (LID) techniques. Statistical Weighting Statistical weighting is a technique that is critical in longitudinal research. During the process of data collection, demographic data from the U.S. Census is obtained to provide a base for weighting each year. It is important to know that this was done for the purpose of conducting longitudinal research and not to derive a favorable result. Research Controls HR2 Research/Analytics applied a variety of controls to help ensure that the research and analysis reach the highest quality that can be provided. The primary research controls employed in this study include the following: Research Assistant Training All interviewers participated in a special training session for this study. During this training session, the questionnaire is read and a discussion is held regarding the HR2 Research'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright objectives of the study, screening questions, skip patterns and techniques for handling potential complications. Interviewers raised questions and provide their professional feedback regarding potential interviewing challenges. Internal Peer Review HR2 Research/Analytics used an internal review process called "CERA" (create, edit, review, approve) which is similar to academic peer review to ensure that each study meets or exceeds rigorous quality control standards. Through this process, several analysts review the statistical findings and offer critical feedback designed to increase the utility of the research and produce a clear and insightful report. Incidence and Response Rates The incidence rate represents the percent of individuals spoken to who are qualified to take the survey, meaning they spoke English and reported living within the city. The response rate represents the percent of qualified individuals we spoke to who agreed to participate and who completed an interview. Response rates above 50.0% are higher compared to other community -wide surveys and serve to increase confidence in the survey's validity and reliability. The incidence rate of the previous Tukwila storm water surveys conducted by HR2 Research/Analytics was 57.22%; previous response rates were at 55.83 %. Use of Findings HR2 Research/Analytics has made every effort to produce the highest quality research product within the agreed specifications, budget and schedule. Tukwila understands that HR2 Research/Analytics uses those statistical techniques, which, in its opinion, are the most accurate possible. However, inherent in any statistical process is a possibility of error, which must be taken into account in evaluating the results. Statistical research can reveal information regarding community perceptions only as of the time of the sampling, within the parameters of the project, and within the margin of error inherent in the techniques used. HR2 Research/Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Analysis and Reporting Statistical Analysis We will perform statistical univariate and multivariate analyses and identified significant differences among respondents. This analysis will be beneficial in identifying trends and levels of support among respondents. HR2 analyzed the effects of the independent variables on the dependent variable, demand. Longitudinal Method For longitudinal analysis, hypothesis derived from last research years will be tested to analyze trends. Techniques such as repeated measures ANOVA, regression, and linear discriminant analysis were used. These tests conducted with 2011,2012,2013, 2015 data and 2017 data, and multivariate analysis will be used to determine whether observed changes between 2011, 2012, 2013, 2015, 2017 and 2020 the studies are statistically significant. Univariate Analysis Univariate analysis consists of describing and analyzing the responses by each variable and for each group or area. The responses are shown graphically in most cases or in table format in cases where a large number of different responses are listed. Univariates such as means, the observed variability, point estimates, standard deviation, kurtosis, skewness, and shape of the distribution are explained in a clear, understandable manner to aid in understanding the data and relating the findings to the research goals. Multivariate Analysis Multivariate analysis, including multiple correlation, multiple regression, Chi -squared and Analysis of Variance (ANOVA) were utilized for this project. Multiple correlation analysis is concerned with the associations that exist among several variables. Multiple regression analysis is concerned with the nature of the relationship between those variables. Regressions show how a dependent variable changes with respect to a change in independent variables. Regression models can be developed that predict the values of a single dependent variable, such as purchase intent, based on a set of predicting or independent variables. Models such as this can help clarify the relative importance of a range of influencing factors on the purchase decision. Chi -squared is concerned with measures of association between category -level variables. These types of analyses will be performed to identify differences and relationships between subgroups. The multivariate analysis will include: HR2 Research'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA HR2 ResearchWAnalytics • Test of Significance • Correlations analysis • Chi Square • Partial correlations and matrixes • Cross tabulation • ANOVA • Regression (if needed) ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright HR2 Research'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Respondent Profile Sampling Control Residential Multivariate analysis of respondents gender by year depicted no significant difference in prior years (p value = .405) Gender Male Res • ondents b Gender 2017 48.10% 2015 42.0% 2013 49.5% 2012 2011 53.8% 50.07% Female 51.90% 58.0% 50.5% 46.2% 49.93% Chi Square Test P value = 0.713, Pearson x2= 2.215, Cramer's V = .059 Respondents by Gender: 2011, 2012, 2013, 2015, 2017 100.00% 80.00% 60.00% 40.00% 20.00% 0.00% HR= ResearchWAnalytics 2017 2015 2013 kl Male Female ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright 2012 2011 Budget Exhibit B Research Plan $1,200 Programming online $800 Launch survey $940 Process Sample $800 Programming $1,100 Statistical $1,600 Statistical Analysis $2,400 Presentation $450 Total $9,290 HR2 Research/Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Residential and Business Familiar In 2017 the awareness of the City of Tukwila residence and business samples were aware. Statistical test of significance in 2020 will include multivariate analysis for 1. The 4 zip in Tukwila 2. Length or years in the city 3. Rental and ownership of homes In addition, dependent variables for each of the reporting periods from 2011 to 2017 measure collinearity with the seven-year data sets. HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Analysis of water quality rating by number of years lived in Tukwila depicted highest mean of water quality rating of 7.33 by respondents who lived between 21 -30 years, followed by 31 -40 years in Tukwila. Years Lived in Tukwila <=10 Proportion 34.7% Mea 6.27 11- 20 31.3% 5.59 21-30 14.4% 7.24 31-40 6.2% 7.39 >= 41 13.4% 6.18 Number of Years in Tukwila 35.00% 30.00% 25.00% 20.00% Q O 15.00% 10.00% 5.00% 0.00% <= 10 11-20 21-30 Years 31-40 >= 41 HR2 ResearchWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Proportion water quality ratings of respondents by number of years lived in Tukwila vatel• Quality 0-3 =10 11-2(1 10.2% 18.8% 5.3% 3-6 36.7% 33.3% 38.1% 30% 26.3% 7-10 53.1% 47.9% 61.9% 70% 68.4% HR2 Research/Analyrics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA House Ownership: Rent or Own Proportion of Owner Vs Rent House ownership Proportion Rent 26.8% 6.71 Own 73.2% 6.08 Analysis of water quality rating by house ownership Rating welter Qua/ ti 0-3 13.5% 9.2% 3-6 21.6% 39.4% 7-10 64.9% 51.4% Test of Significance P value = .311, Cramer's V = .127 HR2 Research'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Analysis quality of water in Tukwila's rivers, wetlands, and lakes on a 0-10 numeric scale by year Surface water Qlullitr Rating 0-3 10.6% 3.3% 13% 2012 2011 8.7% 10.8% 4-6 34.3% 37.8% 39.8% 49.0% 51.5% 7-10 55.1% 58.9% 47.2% 42.4% 37.7% Respondent Rating of Surface Water Quality by Year Surface water Quality Mean Rating 2017 6.24 2015 6.62 2013 5.94 2012 5.97 2011 5.82 Standard deviation 2.162 1.687 2.026 1.878 1.87 Kurtosis .003 .299 -.011 .564 .775 Skewness -.549 -.691 -.549 -.335 -.398 Test of Significance Water Quality Rating By Year P value: 0.038, f = 2.55, eta2 = .018 Hypotheses were tested using the 0.05 level of significance as the criterion value for the chi-square analysis. When differences between groups reached this value, the finding is reported along with its level of significance which is stated as a p-value (e.g., p = 0.04). Chi-square test results that reach the 0.05 level of significance indicate there is at least a 19-out-of-20 likelihood that the finding is true. This is a generally accepted level of reliability for public surveys. Findings of no significance are also reported to provide the basis for conclusions regarding the uniformity of opinion across the sample. Cramer's V is a statistical test that measures the degree of association between two categorical variables. For statistical tests that reach significance using chi-square, Cramer's Vvalues are provided to describe the strength of the association between the variables. This measurement ranges between 0.0 and 1.0. The higher the level of association, the greater is the probability that the independent variable is causing an effect on the dependent variable. A measurement of 0 indicates there is no association between the two variables is likely the independent variable has no effect on the HR2 ResearchWAnnlytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright dependent variable. A measurement of 1.0 indicates that variations in the independent variable completely match variations in the dependent variable. Surface water Quality Rating By Gender By house ownership (Rent or owner) By number of Years lived in Tukwila Test of'Significance Water Quality Rating F = 2.084, p value = .151, eta2= .016 F = 1.258, p value = .287, eta2= .017 F = 3.305, p value = .019, eta2= .079 Difference in water Quality by Year Surface water Quality Difference 2011 2012 2013 2015 2017 .470 .749 .759 .605 p-value (Sig) 2015 .047 .096 .130 .605 2013 2012 2011. .994 1.000 .130 .759 .976 1.000 .096 .749 .976 .994 .047 .470 To analyze significant difference in water quality rating by year post -hoc multivariate tests of water quality by year depict significant difference in water quality. It was further analyzed that there was significant difference in water quality in year 2015 as compared to year 2011 (p value 0.047). HR2 Reseorch'Ana!yties ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright Overall Trend of Water Quality Rating 70.00% 60.00% 0 50.00% 0. 40.00% 0 40 30.00% to 20.00% 10.00% 0.00% HR2 ResearchWAna(ytics 2011 2012 2013 Years 0-3 . , 4-6 7-10 ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright 2015 2017 CITY OF TUKWILA Opportunities for Expansion and Focus of Education Programs The two main purposes of this survey were to assess changes in the 'tic's storm water knowledge and related behavior from 2011 to 2017 These comparisons are needed because of the city's educational program and to develop priorities for future storm water public education and outreach. As in the baseline study, the results are organized by the percent of the respondents who provided a correct answer for the current survey —the lower the percent of correct answers given by the sample, the higher the priority for education: Priority 1 Issues: Less than 50% correct answers Priority 2 Issues: From 50 to 80% correct answers Priority 3 Issues: Over 80% correct answers In administering the questionnaire, respondents were presented with statements that were either true or false and were asked if they agreed or disagreed with the statement. Each of the statements in the tables appearing below include a letter indicating the correct answer for that statement, an A for "Agree" and a D for "Disagree. Responses for the knowledge questions were first categorized as being either a correct response or an incorrect response. The incorrect response category was made up of wrong answers plus responses classified as "need more information," "don't know/refused," and "not applicable." HIV ResearchWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Priority 1 Issues Priority 1 issues represent areas of knowledge and behavior where less than half of the respondents provided the correct or desired response. Table 1 shows the percent of correct answers for Priority 1 issues in 2011, 2012, 2013, 2015, and 2017. Q.12 The runoff from washing a car with biodegradable soap is safe in storm water drains. D % Correct 2011 2012 2013 2015 2017 30.20% 31.00% 38.81% 28.00% 21.2% Q.7 Pollution in our rivers, wetlands and lakes is more the result of commercial discharge practices than individual human activity. D Q.22 Bricks or pavers offer no advantage for reducing runoff over concrete or asphalt pavement. D 35.00% 38.50% 43.60% 42.10% 45.86% 45.91% 20.79% 42.00% 19.4% 67.5% Q.17 Sediment or dirt in storm water is natural and not regarded as pollution. D 48.00% 53.30% 48.72% 39.00% 30.4% Q.22 Impervious surfaces and streets arebetter for managing runoff than porous ones. D N/A N/A N/A 39.00% 22.5% Q.16 Pesticides, fertilizers, and weed control chemicals add to storm water pollution. A N/A N/A N/A N/A 29.1% Q.23 Use organic fertilizer for lawn care. A N/A N/A N/A N/A 23.3% Related Multivariate Analysis Findings The question where the public showed a statistically significant difference between the benchmark year 2015 and 2017 was: 1. Bricks or pavers offer no advantage for reducing runoff over concrete or asphalt pavement. The percent of correct responses increased from 42% in 2015 to 67.5%% in 2017. (p-value = 0.001, Cramer's = 0.314) Statistically Significant Differences HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright There were no statistically significant differences in responses to Priority I issues when analyzed by Gender, by years in Tukwila and by home ownership. HR2 ResearchWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright Priority 2 Issues • Priority 2 issues represent areas of knowledge and behavior where 50% to 80% of the respondents provided the correct response. Table 2 shows the percent of correct answers for Priority 2 issues in 2011, 2012, 2013, 2015 and 2017. Priority Issr es (based Statement Q.12 When I wash motor vehicle at home, the biodegradable soap is safe in storm water drains. D on 011 2011 51.20% results 2012 45.80% % Corr ect 2013 46.47% � 2015 39.24% ` 2017 21.2% Q.6 Drains on city streets for storm water are connected to the same sanitary or sewage system for waste. D 54.80% 46.50% 47.30% 42.16% 38.8% Q.14 The best place to dispose of water from cleaning a Latex paint brush is in a sink inside, not outdoors. A 60.30% 64.00% 77.35% 49.00% 56.4% Q. 7 Non -Point storm water runoff is the leading cause of pollution in rivers, wetlands and lakes. A 62.30% 60.70% 73.08% 56.86% 50.0% Q.15 Chemical treatments to kill moss on roofs pose little risk for polluting storm water. D 63.20% 61.50% 77.05% 54.00% 45.6% Q.20 An illicit or unlawful storm water discharge is primarily defined as anything that enters a storm drain system that is not made up entirely of storm water. A 64.30% 58.50% 65.46% 68.00% 60.0% Q.13 Washing a vehicle at a commercial car wash causes less pollution than washing a vehicle on the street using a biodegradable soap. A 67.40% 62.50% 73.67% 68.00% 56.5% Q.22. Unlike porous surfaces such as gravel and brick, impervious surfaces such as concrete and asphalt prevent water from passing through to be absorbed by the underlying soil. A 71.60% 71.90% 71.47% 53.00% 67.5% Q.18 The downspouts at my house convey the water to an area where it is absorbed by the ground. A 79.90% 85.60% 78.29% 77.08% 67.1% Q.26 Disconnecting roof drains from the storm water system and allowing the runoff to flow into the rain gardens and the landscape is a low impact development technique. A NA NA NA NA 63.3% Q.28 Infiltration trenches, drywells, and other features store storm water runoff and allow it to soak into the ground over time NA NA NA NA 45.6% HR2 ResearchWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright Priority 3 Issues Priority 3 issues represent areas of knowledge or behavior where more than 80% of the respondents provided the correct response. Table 3 shows the percentage of correct answers for Priority 3 issues in 2011, 2012, 2013, 2015 and 2017. Q.10 Oil changed by auto shop. A NA 2012 2013 2015 2017 NA NA NA 79.5% Q.29 Price of protecting our water ways from pollutants compared to cleaning contaminated water is less A NA NA NA NA 76.4% Q.11 My family stores auto fluids and other chemicals under a cover away from weather. A 92.60% 93.20% 97.92% 91.01% 84.7% HR2 ResearchWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright Multivariate Analysis Findings Multivariate Analysis depicted significant differences in the following responses 1. The downspouts at my home convey the water to an area where it is absorbed by the ground, so it doesn't flow into the road. By number of years in Tukwila depicted significant difference p value = .035, Cramer's V= .298 Downspouts helps to absorb water by number of years in Tukwila Q.18 The downspouts at my home convey the water to an area where it is absorbed by the ground so it doesn't flow into the road. Agree Disagree Others (Need more info., uncertain) 50% 17.9% 32.10% Years in Tukwila 62.5% 29.2% 8.30% 90.0% 10.0% 0% 100% 0% 0% >= 41 81.8% 0% 18.28% 2. Familiar with the term: Storm water runoff by gender depicted significant difference p value = .001, Cramer's V= .278 Familiar with the term: Storm water runoff by gender Gender ` Storm water r i 'tale Female Q. 5 Familiar with theterm: unoff HR2 Research'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA 3. Yard care methods by house owners depicted significant difference p value = .022, Cramer's V = .345 Yard care by house ownership Q.23 Select from the following all' the yard care methods you use House Ow,nership. Rent 15.8% Ortin 13.1% Apply inorganic fertilizer (standard commercial grade) Apply organic fertilizer 0% 32.8% Use de -moss treatment 5.3% 6.6% Use pest control 10.5% 9.8% None 26.3% 29.5% N/A 42.1% 8.2% 4. Heard of Low Impact Development, also known as LID depicted significant difference by house ownership (p value = .045, Cramer's V = .289) Heard of Low Impact Development by house ownership Q.23 Select from the fol methods you use Yes No 78.9% 21.1% 50.0% 50.0% HR2 ResearcWAnaiytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright 5. Installing brick, pavers, or pervious pavement is a low impact development technique depicted significant difference by gender (p value = .002, Crammers V = .427) Installing brick, pavers, or pervious pavement is a low impact development technique by Gender Q25 Installing brick. pavers,or pervious paven is a low impact development technique Agree Disagree Need More Information Uncertain 42.1% 5.3% 36.8% 15.8% male 46.3% 9.8% 4.9% 39.0% 6. Drains on city streets for storm water are connected to the same sewage system and treatment centers as for regular household wastewater by House ownership. P value (.000, Cramer's V = .345) and by Gender (p value .032, Cramer's V = .311) Drains on city streets for storm water are connected to sewage system by House ownership Q. 6 Drains on city streets for storm water are connected to the same sewage system and treatment centers as for regular household wastewater Agree Disagree Need More Information Uncertain 53.8% 5.1% 20.5% 20.5% 14.0% 48.6% 15.9% 21.5% Drains on city streets for storm water are connected to sewage system by House ownership Q. 6 Drains on city streets for storm \eater are connected to the same sewage system and treatmen centers as for regular household 1,vaste\eater Agree Disagree Need More Information Uncertain 24.7% 45.2% 19.4% 8.1% 25.00% 31.9% 15.3% 27.8% HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright 7. Oil change by Gender p value = .027, Cramer's V = .234 Oil change by gender Q.10 Oil Change NA Auto shop Myself Gender Male 0% 70.0% 30.0% Female 4.1% 82.2% 13.7% 8. The runoff from washing a vehicle with biodegradable soap is safe in storm water drains by Gender (p value = .000, Cramer's V .511) Runoff from washing a vehicle with biodegradable soap is safe in storm water by gender Runoff from washing a vehicle with biodegradable soap is safe in storm water Agree Disagree Need More Information Uncertain Gender Male 35.5% 29.0% 24.2% 11.3% Female 43.8% 12.3% 0.0% 43.8% 9. Where do you wash your car by house ownership p value = .006, Cramer's V = .223 and by years in Tukwila p value = .004, Cramer's V = .333 Carwash by house ownership Q.13 Car wash NA Carwash Home House ownership Reat 17.9% 66.7% 15.4% Own 4.8% 53.3% 41.9% HR2 Reseorch/Annlytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Carwash by years in Tukwila NA Carwash Home 13.7% 72.5% 13.7% 2.1% 55.3% 42.6% ears in Tukwila` 5.3% 47.4% 47.4% 37.5% 0.0% 62.5% 0.0% 52.6% 47.4% 10. If you witnessed someone pouring a gallon of used paint thinner into a storm water drain, which agency would you call first to report it by house ownership p value = .000, Cramer's V=.399 and by gender p value = .031, Cramer's V = .320 Report storm water violation By House ownership Own 10.0% Q.21 If you witnessed someone pouring a gallon of used paint thinner into a storm water drain, which agency would you call first to report it? The Washington Department of Ecology I louse ON Rent 35.1% The police Department 5.4% 10.0% The city Public Works Department 21.6% 39.0% 911 5.4% 2.0% Need more info 16.2% 15.0% I would not report it 5.4% 2.0% Don't know 10.8% 22.0% Report storm water violation By Gender Q.21 If you witnessed someone pouring a gallon of used paint thinner into' a storm «pater dram. which agency would you call' first to report it? The Washington Department of Ecology By gender Mate 17.5% Female 16.4% The police Department 6.3% 12.3% The city Public Works Department 39.7% 26.0% 911 6.3% 0.0% Need more info 17.5% 13.7% I would not report it 3.2% 4.1% Don't know 9.5% 27.4% HR2 ResearcWAnatytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA 11. Infiltration trenches, drywells, and other features store storm water runoff and allow it to soak into the ground over time. P value .004, Cramer's V = .311 Infiltration trenches, drywelis and other helps to soak storm water by house ownership Q.28 Inlilfratio» trenches, wells, and other features store storm 4vater runoff and allow it to intothe ground overtime Agree Disagree Need more info Uncertain Refused Doesn't Apply ouse ownership 35.1% 0.0% 16.2% 43.2% 5.4% 0.0% 52.6% 13.4% 17.5% 15.5% 0.0% 1.0% HR2 Research'Analyth s ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Lawn and Moss Care fens Yard care method Inorganic fertilizer (standard commercial grade) Monthly 75% How often fertilize Less than a month Annually NA 0.0% 0.0% 25% Organic Fertilizer 0.0% 0.0% 66.7% 33.3% Use de -moss treatment 0.0% 0.0% 100% 0.0% Pest Control 0.0% 0.0% 100% 0.0% Inorganic fertilizer (standard commercial grade) 20% 20% 60% 0.0% Organic Fertilizer 35.7% 14% 28.6% 21.4% Use de -moss treatment 0.0% 0.0% 100% 0.0% Pest Control 49.2% 0.0% 14.3% 42.9% HR2 Research1Annlytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright Reporting Storm water Violations Respondents were asked the following question: "If you witnessed someone pouring a gallon of used paint thinner into a storm water drain, which agency would you call first to report it?" A variety of options were given as choices. Q.21 If you witnessed someone pouring a gallon of used paint thinner into a storm water drain, which agency would you call first to report it The Washington Department of Ecology Proportion 17.3% The police Department 9.9% The city Public Works Department 34.6% 911 2.5% Need more info 16.0% I would not report it 3.7% Don't know 16.0% Multivariate analysis of storm water violation by gender, years lived in Tukwila and house ownership depicted no significant differences. Multivariate test of storm water reporting violation reporting depicted significant differences by years 2011, 2012, 2013, 2015, 2017 (Chi square = 91.065, p value = .000, Cramer's V = .241) Reporting Storm water violation by Year Q. 21 If you witnessed someone pouring a gallon of used paint thinner into a storm hater drain, which agency would you call first to report it The Washington Department of Ecology 2011 34.0% 2012 23.0% 2013 16.7% 2015 37.9% 2017 17.3% The police Department 8.0% 7.0% 16.7% 10.3% 9.9% The city Public Works Department 23.0% 16.0% 50.0% 26.4% 34.6% 911 13.0% 28.0% 16.7% 23.0% 2.5% Need more info 17.0% 15.0% 0.0% 0.0% 16.0% I would not report it 2.0% 4.0% 0.0% 2.3% 3.7% Don't know 2.0% 5.0% 0.0% 0.0% 16.0% HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Major Causes of pollution in and around Tukwila Respondents were asked what they think are the major causes of pollution. Following are the responses: • People and littering • Industrial wastes such as lubricating oils and oil spills from cars • The mall. It attracts cars, has multiple restaurants, etc. • Septic tanks not operating correctly, storm water runoff. • Carbon monoxide from vehicles • Businesses closer to the port • Industrial, citizens improperly disposing of pollutants • Misuse of storm water drains. • Runoff from human and business activities • Improper disposal of poisonous chemicals • Boeing • Ignorance of pollution laws, industrial runoff, ambivalence of population • Highway traffic/ carbon pollution. BNSF railway pollution/ industry • Lawn and auto runoff • Cars, residential and commercial property runoff. • Pesticides, soap from car washing. • Careless dumping of pollutants • Leaking septic tanks, DIY mechanics illegally disposing of oil, fluids, HR2 ResearchlAnatytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright Business Results HR2 Research/Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Respondent's profile Business Category Property Owner/Manager Automotive Company Other 100% 80% 60% 40% 20% 0% HR2 ResearcWAnalytics Business Category: 2017 Automotive Company Property Owner/Manager 2017 ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright Restaurant 53.3% 3.3% 6.7% Water Quality Rating Rating of water quality in 2017 2017 6.67 Surface water Quality Mean Rating Standard deviation 2.952 Kurtosis .478 Skewness -1.167 Test of significance by business category F = 3.259, p value = .038 Rating of water quality in 2017 by business category Surface water Quality Restaurant 5.27 Property Owner/Manager 7.94 Automotive Company 8.00 Other 3.50 HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Research Findings Statement Q.17 Sometimes wash or wastewater from our business ends up in the parking lot : free 33.3% Disagree 6.7% Don't Know 0.0% No Response 60.00% Q.18 Wash water is disposed of into an internal building drain connected to the sanitary sewer system and not into the exterior storm water system. 36.7% 3.3% 0.0% 60.00% Q.19 Wet mops are properly cleaned and stored. 36.7% 3.3% 0.0% 60.00% Q.20 The dumpster at my restaurant is always closed after use. 33.3% 3.3% 3.3% 60.10% Q.21 A proper way of disposing cooking oil and grease is through the storm water system. 30.0% 6.7% 3.3% 60.00% Q.22 External wash water disposal is an illicit discharge. 36.7% 3.3% 0.0% 60.00% Q. 23 Resident car washings are discouraged on site and suggested alternatives are provided. 46.7% 6.7% 0.0% 46.60% Q.24 My complex has a designated area for residential car washing. o 33.3 /0 0 16.7 /0 0 0.0 /0 ° 50.00 /° Q.25 In the last 12 months, my complex has implemented landscaping techniques to improve the absorption of rainwater. 3.3% 3.3% 0.0% 93.40% Q. 26 Chemical treatments to kill moss on roofs pose little risk for polluting storm water. 50.0% 0.0% 3.3% 46.70% HRz Research/Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Statement Q. 4 Yes I am familiar with storm water runoff is rain that falls on streets, parking areas, sports fields, gravel lots, rooftops or other developed land and flows through pipes or other water conveyance into nearby lakes, rivers and the Puget Sound. Agree 73.3% Q. 6 Drains on city streets for storm water are connected to the same sanitary sewer system used for treating human waste 80.0% Q. Non -Point Storm water runoff is the leading cause of pollution in rivers, wetlands, or lakes 93.3% Q. 9 Non -toxic, biodegradable soaps do not pollute storm water runoff 90.0% Q. 10 My employees have been trained properly on how to clean up hazardous spills. 80.3% Q.11 My business has spill kits readily available in case of a hazardous spill. 83.3% Q.12. a Contracted to clean parking lot and other hard surfaces 66.7% Q.13 The trash container outside is in a contained area and does not leak 95.2% Q.14 Sediment in storm water is natural and not regarded as pollution. 94.6% Q.15 Planted vegetation in the landscape reduces storm water pollution? 96.1% Q.16 A key principle for effective storm water management is to reduce the amount of storm water runoff. 96.7% HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Prior Residential questionnaire Hello, this is from HR2 Research/Analytics on behalf of the City of Tukwila. We are asking residents about important storm water issues and we would like to include your opinions. All your answers are strictly confidential and will not be connected to your name. 1. Would you be interested in participating? a. Yes (continue with survey) b. No (Thank and terminate) 2. How many years have you lived in Tukwila? [Record Number] 3. Do you rent or own your apartment or home? a. Rent b. Own 4. My first research question is about the water in Tukwila. I'd like you to rate your perception of the overall quality of the water in our city's rivers, wetlands and lakes. By "quality of water" I mean how absent it is from pollution. Could you please rate Tukwila's water quality on a 0 to 10 scale where "0" means the water is "extremely polluted" and 10 means the water is "extremely clean." [RECORD NUMBER] 5. Are you familiar with the term `storm water runoff'? a. Yes i. How would you describe storm water runoff to your neighbor? [Evaluate their response. If it does not match the following definition, then read the "King County" definition of storm water runoff. Ask them if this definition better reflects their understanding of storm water runoff.] b. No [Read the following definition.] i. Storm water runoff is rain that falls on streets, parking areas, sports fields, gravel lots, rooftops or other developed land and flows through pipes or other water conveyance into nearby lakes, rivers and Puget Sound. [Definition adapted from kingcounty.gov] [READ] I will now be reading a number of statements regarding storm water. Some of these statements may be true, some may be false, they all may be true, or they all may be false. Unless indicated otherwise, the responses for each question are as follows: Agree, Disagree, Need more information, Uncertain, Don't Know, Doesn't Apply, or Refuse to Answer. If you believe that a statement is true, please say `Agree'. If you believe the statement is false, say "Disagree." If you are not certain about the statement and need more information, you can answer with "Need more information". If the question does not apply to you or your family, say "Doesn't Apply ". Here is the first one. Do you Agree, Disagree, or Need more information about the following statement? 6. Drains on city streets for storm water are connected to the same sewage system and treatment centers as for regular household wastewater. 7. Non -point storm water runoff, or polluted water that can't be traced to specific culprits, is the leading cause of pollution in rivers, wetlands and lakes. HR2 ResearchWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA 8. What do you think are the major causes of stormwater pollution in and around Tukwila? [Verbatim] [ROTATE Q9-Q23] [NOTE: These questions will be asked in a random order to prevent sequencing bias.] 9. What is the acceptable method to clean up spilled oil on driveways? [Verbatim] 10. Do you get your oil changed at an auto shop or do you change it yourself? a. Go to an auto shop b. Change it myself A. What do you do with your car oil when you change it yourself? [Verbatim] c. Not applicable 11. My family stores all containers holding oil, antifreeze, transmission oil or other chemicals under a cover away from the weather. 12. The runoff from washing a vehicle with biodegradable soap is safe in storm water drains. 13. Do you wash your car at home or do you go to a car wash facility? a. Go to a car wash facility b. Wash at home A. What happens to the soapy water when you wash your car at home? [Verbatim] c. Not applicable 14. The best place to dispose of wastewater is in a sink inside, not outdoors. 15. Do you consider chemical treatments used to kill moss on roofs, decks, driveways or walks to be unharmful, a minor or a major cause of storm water pollution? a. Unharmful/Neutral b. Minor c. Major d. Need more information 16. Do you consider pesticides, fertilizers and weed control chemicals used in lawn care and landscaping to be unharmful, a minor, or a major cause of storm water pollution? a. Unharmful/Neutral b. Minor c. Major d. Need more information 17. Sediment or dirt in storm water is natural and not regarded as pollution. 18. The downspouts at my home convey the water to an area where it is absorbed by the ground so it doesn't flow into the road. 19. [Three-part question] a. Do you get your lawn professionally fertilized? i. Yes [Record answer] ii. No [Continue to next part] 1. How often do you fertilize your own lawn? a. Monthly or more frequently b. Less than monthly c. Annually HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA d. Never e. Not applicable 2. [If answer to part 1 was a, b, or c, ask:] The last time you used fertilizer, how did you determine the amount to apply to your lawn? [Verbatim] 20. Illicit or unlawful storm water discharge is primarily defined as anything that enters a storm drain system that is not made up entirely of storm water. 21. If you witnessed someone pouring waste materials into a storm water drain, which agency would you call first to report it? [READ a-e] a. The Washington Department of Ecology b. The police department c. The city Public Works Department d. 911 e. Need more information f. I would not report it g. Don't Know h. Refused 22. Unlike porous surfaces such as gravel and brick, impervious surfaces such as concrete and asphalt prevent water from passing through to be absorbed by the underlying soil. 23. Select from the list all of the yard care methods you use a. Apply inorganic fertilizer (standard commercial) b. Apply organic fertilizer c. Use de -moss treatment d. Use pest control e. None f. Not applicable [READ] To conclude the survey, we would like to include questions about your knowledge of Low Impact Development. 24. Have you heard of Low Impact Development, also known as LID? a. Yes i. How would you describe LID to your neighbor? [Evaluate their response. If it does not match the following definition, then read the Wikipedia definition of LID. Ask them if this definition better reflects their understanding of LID.] b. No [Read the following definition.] i. Low Impact Development (LID) is a term used to describe land planning and design approaches to manage storm water runoff. LID emphasizes conservation and the use of on -site natural features to minimize downstream runoff [adapted from Wikipedia.org]. 25. Installing brick, pavers, or pervious pavement is a low impact development technique. 26. Disconnecting roof drains from the storm water system and allowing the runoff to flow into rain gardens and the landscape is a low impact development technique. HR2 Research'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright 27. To what degree does storm water collection through rain gardens reduce the amount of pollutants absorbed into the ground? a. Slightly Reduces Pollutants b. Significantly Reduces Pollutants c. Completely Reduces Pollutants d. Need more information 28. Infiltration trenches, drywells and other features store rainwater runoff and allow itto soak into the ground over time. 29. Do you think that protecting our streams, rivers and the Puget Sound from pollutants is less expensive, more expensive or about the same as cleaning contaminated water? a. More Expensive b. Less Expensive c. About the Same d. Need more information [READ] That concludes our survey. I want to thank you very much for your time and cooperation. You have been very helpful. Have a good day! Thank them and ask if they would like to be included in future Tukwila storm water surveys. 30. POSTCODE GENDER: e. MALE f. FEMALE 31. DATE: Research Assistant: 32. PANEL: Yes/No HR2 Research'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA Business Storm water Research Questionnaire TUKWILA QUESTIONNAIRE: PROJECT #1707040 Initial Target Quota Cells # Sample Category Completes # of Questions 20 I Restaurants 15 2 Property Owners/ Managers 20 20 3 Automotive Companies 15 20 Hello, may I speak to [INSERT NAME ON SAMPLE]? IF NOT AVAILABLE, ARRANGE A CALLBACK. Hello, my name is and I am conducting research on behalf of the City of Tukwila. We are asking businesses to provide input on important environmental issues and would like to include your opinion. We would like to speak to the individual in your business who is most knowledgeable about your business. S 1. May I speak to the person responsible for this? 1. Yes 2. No [SCHEDULE A CALLBACK] 3. Don't Know/Refused [SCHEDULE A CALLBACK] S2. Good! Your input is strictly confidential and will not be attached to your name or business. [SHOW NAME OF BUSINESS CATEGORY ON SCREEN] [ENTER NUMBER FOR BUSINESS CATEGORY] You will be in our category labeled: 1. Restaurant 2. Property Owner/Manager 3. Automotive Company 1. What is your title? [Verbatim] 2. For how long have you held this position at your company? [Record number of years] 3. My first question is about the water in our area. I'd like you to rate your perception of the overall quality of the water in our city's rivers, wetlands, and lakes. By "quality of HR2 Research/Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA water" I mean how free it is from pollution. Rate it on a 0 to 10 scale where "0" means the water is "extremely polluted" and 10 means the water is "extremely clean." [RECORD NUMBER] 4. Are you familiar with the term `storm water runoff'? c. Yes i. How would you describe storm water runoff to your neighbor? [Evaluate their response. If it does not match the following definition, then read the "King County" definition of storm water runoff. Ask them if this definition better reflects their understanding of storm water runoff.] d. No [Read the following definition.] i. Storm water runoff is rain that falls on streets, parking areas, sports fields, gravel lots, rooftops or other developed land and flows through pipes or other water conveyance into nearby lakes, rivers and Puget Sound. [Definition adapted from kingcounty.gov] [READ] I will now be reading a number of statements regarding storm water. Some of these statements may be true, some may be false, they all may be true, or they all may be false. Unless indicated otherwise, the responses for each question are as follows: Agree, Disagree, Need more information, Uncertain, Don't Know, Doesn't Apply, or Refuse to Answer. If you believe that a statement is true, please say Agree '. If you believe the statement is false, say "Disagree. " If you are not certain about the statement and need more information, you can answer with "Need more information". If the question does not apply to you or your family, say "Doesn't Apply". Here is the first one. Do you Agree, Disagree, or Need more information about the following statement? 5. Illicit or unlawful storm water discharge is primarily defined as anything that enters a storm drain system that is not made up entirely of storm water. 6. Drains on city streets for storm water are connected to the same sewage system and treatment centers as for regular household wastewater. 7. Non -point storm water runoff, or polluted water that can't be traced to specific culprits, is the leading cause of pollution in rivers, wetlands and lakes. 8. What do you think are the major polluters of water quality in and around Tukwila? [Verbatim] 9. Non -toxic, biodegradable soaps do not pollute storm water runoff. 10. My employees have been trained properly on how to clean up hazardous spills. 11. My business has spill kits readily available in case of a hazardous spill. 12. Does your own staff clean your parking lot and other hard surfaces or do you have it contracted? 1. Have it contracted 2. Clean yourself i. What is your process? ii. How often do you do this? 13. The trash container area outside is in a contained area and does not leak. 14. Sediment in storm water is natural and not regarded as pollution. 15. Planted vegetation in the landscape reduces storm water pollution. 16. A key principle for effective storm water management is to reduce the amount of storm water runoff. 17. Sometimes wash or wastewater from our business ends up in the parking lot, alley, street, or in a ditch. HR2 Reseorch'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA [INFO: Examples of `wash' or `wastewater' are the soapy runoff from washing a car, the rinse water from mopping a floor, the dirty water from washing the paint out of a paint brush, water used in a manufacturing process --generally, water that has something additional in it beyond plain water that you want to dispose of.] 18. [ASK ONLY IF RESTAURANT COMPANY] Wash water is disposed of into an internal building drain connected to the sanitary sewer system and not into the exterior storm water system 19. [ASK ONLY IF RESTAURANT COMPANY] Wet mops are properly cleaned and stored. 20. [ASK ONLY IF RESTAURANT COMPANY] The dumpster at my restaurant is always closed after use. 21. [ASK ONLY IF RESTAURANT COMPANY] A proper way of disposing cooking oil and grease is through the storm water system. 22. [ASK ONLY IF RESTAURANT COMPANY] [AFTER ANSWERING THIS QUESTION, SKIP TO Q 37] External wash water disposal is an illicitdischarge. 23. [ASK ONLY IF PROPERTY OWNER/MANAGER] Resident car washings are discouraged on site and suggested alternatives are provided. 24. [ASK ONLY IF PROPERTY OWNER/MANAGER] My complex has a designated area for residential car washing. 25. [ASK ONLY IF PROPERTY OWNER/MANAGER] In the last 12 months, my complex has implemented landscaping techniques to improve the absorption ofrainwater. 26. [ASK ONLY IF PROPERTY OWNER/MANAGER] Chemical treatments to kill moss on roofs pose little risk for polluting storm water. 27. [ASK ONLY IF PROPERTY OWNER/MANAGER] What is the primary method for controlling storm water on your site? [Verbatim] [AFTER ANSWERING THIS QUESTION, SKIP TO Q 37] 28. [ASK ONLY IF AUTOMOTIVE COMPANY] When cleaning a vehicle, rinse water, having little soap and dirt, can be safely added to a storm water drain. 29. ASK ONLY IF AUTOMOTIVE COMPANY] My Company disposes of all oils, chemicals, and other fluids through an approved disposal facility. 30. [ASK ONLY IF AUTOMOTIVE COMPANY] The best way to clean up small quantities of spilled oil is to fully absorb it using kitty litter or absorbent pads and deposit this waste in a garbage can. 31. [ASK ONLY IF AUTOMOTIVE COMPANY] All mechanic work is done indoors and under cover. 32. [ASK ONLY IF AUTOMOTIVE COMPANY] Scrubbing oil and grease spots on concrete or asphalt with soap and hosing it off is a good way to prevent polluting storm water runoff. 33. [ASK ONLY IF AUTOMOTIVE COMPANY] The area where my business washes vehicles allows the rinse water to flow to the proper sanitary sewersystem. 34. [ASK ONLY IF AUTOMOTIVE COMPANY] My business stores all oils, soaps, chemicals, and other materials (like batteries and car parts) under a roof or cover or ina containment area. ["Cover" means shielded from rain. A "containment area" is a space surrounded by a wall that is constructed to prevent any spilled fluid from passing beyond it.] HR2 ResearcWAnalytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA 35. [ASK ONLY IF AUTOMOTIVE COMPANY] If a car or truck in our business is dripping oil, the leak is always contained immediately and fixed in a timely manner. 36. [ASK ONLY IF AUTOMOTIVE COMPANY] In my business, all waste, such as the particle dust from sanding or grinding, and all worn out car parts, such as old transmissions, radiators or brake pads, are all stored in a covered area out of the rain until disposed of. 37. [ASK ONLY IF AUTOMOTIVE COMPANY] All vehicles, mechanical parts and equipment stored outside are checked for leaks at least once amonth. DEMOGRAPHICS 38. What is your first name? [NAME IS CONFIDENTIAL AND NOT REPORTED WITH RESPONSES] 39. Approximately how many employees work at your company currently? [Record Number] 40. In your opinion, what is most effective method for educating your employees? For example, some employers put pertinent information in the employee manual or ona bulletin board. [Verbatim] [READ] That concludes our survey. I want to thank you very much for your time and cooperation. You have been very helpful. Have a good day! Thank them and ask if they would like to be included in future Tukwila storm water surveys. 41. POSTCODE GENDER: g. MALE h. FEMALE 42. DATE: Research Assistant: 43. PANEL: Yes/No 1. Email: That concludes our survey. On behalf of the City of Tukwila, I want to thank you very much for your time and cooperation. You have been very helpful. Have a good day! HR2 Reseorch'Analytics ASSESSMENT OF CITIZEN AND BUSINESS UNDERSTANDING AND ADOPTION OF TARGETED STORMWATER BEHAVIORS June 2020 copyright CITY OF TUKWILA