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Home My WebLink AboutCSS 2021-05-03 Item 1C - Reports - Fire Department 2020 Annual Report / 2021 1st Quarter ReportTO: FROM: BY: CC: City of Tukwila Allan Ekberg, Mayor INFORMATIONAL MEMORANDUM Community Services & Safety Committee Jay C. Wittwer, Fire Chief Jay C. Wittwer, Fire Chief Allan Ekberg, Mayor, David Cline, City Administrator James Booth, President IAFF Local #2088 DATE: 05/03/2021 SUBJECT: Fire Department reports, 2020 Annual and 2021 1st Qrt CURRENT STATUS Each year since 2016 the Fire Department has produced a comprehensive Annual Report. Quarterly reports are also shared with City Council members throughout each year. DISCUSSION The Fire Department Administration has prepared these two reports to keep the community informed of the activities and highlights of the Fire Department operations. These reports will be shared with the City Council before they are made available for public consumption. FINANCIAL IMPACT No actual financial impact, as these are reports to review Fire Department activities and operations. RECOMMENDATION These reports are provided for information only. The City Staff recommends that each report is forwarded to all City Council Members for review. ATTACHMENTS • Fire Department 2020 Annual Report • Fire Department 2021 1st Quarter Report Page 1 of 1 27 28 2020 ANNUAL REPORT - -.1"1"Pittratitz 5115.1.1rgrajWiNiiiiilet lir r Tukwila Fire Department 15447 65th Ave South Tukwila, WA 98188 www.tukwilawa.gov SAFETY • COMMITMENT • EXCELLENCE CHIEF'S MESSAGE ,rUKWI'LA Once again, I am pleased to present the Annual Report for the Tukwila Fire Department (TFD). Over the past 12 months, there has been continual change for all of us because of the challenges caused by the world-wide pandemic. The members of the Tukwila Fire De- partment have been here for our community and many of those efforts will be highlighted in this report. TFD continues to enjoy tremendous support from our residents, Mayor Allan Ekberg and the entire Tukwila City Council, as evidenced by are the two new replacement Fire Sta- tions achieved by the 2016 Public Safety Bond vote of our residents. The new Fire Station 51 opened in September of 2020 and athe new Fire Station 52 opened during the first quarter of 2021. The members of the TFD will repay that support by providing a long standing tradition of First Class Service to our Tukwila Community. Whereas we realized a decrease in demand for our services because our community and nation have been shuttered during the Covid-19 shut downs, our response models changed to meet these demands. TFD operates 4 fire stations and 4 fire companies with 54 total line personnel and 11 support positions. In 2020, we re- sponded to 5284 calls for service. Our average response time in 2020 was 6.01 minutes, which is consistent with past years and made possible due to the effectiveness of our team and the resources afforded to the TFD. Community outreach continues to be a priority. Our actions throughout the year demonstrate our commitment to the Community. While this past year has been a challenge, we continued to provide that support with a focus on safety. Be- cause of the Pandemic our interactions with the community have been limited yet, we hope to soon lift those restrictions as more are vaccinated in our region and Nation. To learn more about us, please view our social media posts or our web- site. If you are interested in firefighting, our website provides information needed to become a firefighter with our organi- zation. We are open to all backgrounds and we encourage all to investigate this exciting and rewarding occupation. As we look forward to 2021, our priority will be to continue to provide the highest level of service to our community. We will work toward a secure and sustainable model of service levels and fiscal stewardship to the community. This goal will support the Tukwila strategic priorities of a high performing and effective organization. As your Fire Chief, I am grateful for the support of our city, this department and our community. I will repay that support by continuing to advocate for pro- gress and growth within the TFD and the City of Tukwila. Our community may rest easy knowing that public safety is also a high priority of the city and fire administration. 2021 points to be a year of adjustments to create stability for that priority, with the goal of insuring the community is even safer in the future. High Regards, Jay C. Wittwer, Fire Chief 2 SAFETY • COMMITMENT • EXCELLENCE MAYOR'S MESSAGE ,1 tIKWILA 3 It is with gratitude that I thank the Tukwila Community for its support for its world-class City of Tukwila Fire Department. I especially want to thank all of the fire personnel on another year of ser- vice to our community, especially during the time of the COVID-19 pandemic. This new reality has created additional rigor amongst us all, and I appreciate your work. In 2020, we saw new Fire Station 51 come online to serve our community and business needs of the Southcenter area. And we worked diligently through 2020 to prepare for the opening of the new headquarters Fire Station 52 in early 2021. We are thankful for these two new stations in our City as a continuation of our promise to build safe and efficient fire stations as a part of the voter -approved 2016 Public Safety Bond. We are fortunate to have these stations available for the safety of our com- munity. This past year the department worked hard to meet the City Council's adopted budget, while ad- justing to a reduced staffing level due to the declaration of emergency. The Department continued their high-level of service standards, while simultaneously responding to lower volume of calls as our day -time workforce and visitors shrunk. I'd like to recognize that the Tukwila Fire Department is a regional leader in providing professional fire and emergency medical services. Also, in 2020, the Fire Department continued to execute on the City Council proviso to further under- stand the services and operational efficiencies of the department by deploying an outside consultant to review the City's fire services. This effort produced a report for our residents, council, and fire per- sonnel that will lead to further discussions about fire service scope of service, costs, and operational models that can be considered in order to ensure the long-term sustainable provision of fire services in Tukwila. As always, I appreciate the department's service to our community and the care, responsiveness, and professionalism of our fire personnel. Thank you to the Tukwila Fire Department for a successful 2020. Respectfully, Allan Ekberg Mayor SAFETY • COMMITMENT • EXCELLENCE 2020 CITY COUNCIL Fr1RwE Position 1 - Verna Seal Position 2 - Kathy Hougardy Position 3 - Thomas McLeod Position 4 - Cynthia Delostrinos Johnson Position 5 - Zak Idan Position 6 - Kate Kruller Positions 7 - De'Sean Quinn SAFETY • COMMITMENT • EXCELLENCE ORGANIZATIONAL CHART Fire Marshal's Offic f BatMil Qief Ben Hayman r Bn an iucera Caplain Aaron Johnson ProjectCnordewmr AI Metzler Admin Fedi Nicole Hale Tukwila Residents Mayor & city Council n n il A�[todtedief Diann htarrinex Battalion Chief- A Marty Roberts Station 51 caphai Rich Rees Chaiies Aguilar dMaattttCCz�oleger lirefigkeN Jeff Nichols k. Station 52 } Capon Patrick Smith Einafiglier Alan Cadenys Morten.. Troy Sl iller Station 53 CapliSal Kory Custer firefighter James Booth firefighter Brian Duffy rrerigiter Mark.Geolacti Station 54 capiair Mark Murales r Fre Chief Jay YFttwer L Deputy Chief Norm Golden t Suppression 1 Battalion Chief -D r Battalion Chief - C Don Tomaso 1.� leak Wa Iler Station 51 V Adcapini Brian Willis refighter Cathy hwning eirehEisdar Andrew Quin n rnefighler Chuck Waol ley Station 52. taploal Randy Edwards Toby Popejoy lirergIrter aarightia- Joel Curl Fiefghler Colin Koch Firefighter Joseph paglia RenRasmvssen Firefighter Masan lepton Station 53 Captir Ken Beckman Station 51 Caplain Ben Williams Prob. Brandon Kink } lirefieder CCeay Merrell Support Services Bana&rt Chief Jason Koniecxka Training ;® Pirefighler Lincoln smith Station 52 ll Copal.Josh Kelch erefghter Kevin Goin Rr��r • Dan hit cCone Caplait Andy Nevens L Caplowi WdBam Rodal L Frefighto- Brody Faire ht hrefig l Naemura ['infighter Michael Tappert Captii Patrick O'Brien Station 53 r Joel Perry Ilrefighter Matt Doctor F r 1ght r Eri: Dunkley Fierier Ed Ruuktool t Station 54 f Caplmin Ryan Berg } } firefighter Levi Keller rrefighter Michael Knutti. Firefighter Jordan Tursi f Firefighter Ray Whitcutt t timidity TuKWIItA 5 SAFETY • COMMITMENT • EXCELLENCE FIRE STATIONS 6 *Opened February 2021 SAFETY • COMMITMENT • EXCELLENCE SERVICE AREA MAP 9.65 SQ Miles Tukwila Fire Department City of Tukwila Facilities Stri 20,930 Residential Population yra; ID SCALE 150,000 Daytime Tei gill 54 Map Legend Fanny4 cry City Rarer Fere P! th Facey t i m.= 'frau - &reef Tukwila Park le-to1w -i Ciy Una. • Pismo PAW Jut rammemetime.uMre.a math!, see eery Mild eetl rarer dissemisa Yrrleltea ere eeo eurerrasi b ether deli mamma ma. Bee Mended Crmp Ptir maim /anise Mammas_ or: saris rt Mia FT.R�E SAFETY • COMMITMENT • EXCELLENCE CALLS FOR SERVICE ,1 tIKWILA 8 The department responded to 5,284 calls of service during 2020. This includes many different types of emergency and non -emergency calls. It is possible to display the information in a variety of ways to tell the story of the work that is done 24 hours a day, 365 days a year. Information concerning responses is dis- played within the following pages of this report; however, just recording the work of the responders does not tell the whole story. Behind the fire and medical response, 12 members of the department work in vari- ous capacities to keep the department running. RESPONSE TIMES: Most people are comfortable talking about averages, but it's important to note that with an average one half of the responses take longer than the "average". That can be very disconcerting when you are the one waiting for a firefighter. A better way to report response times uses 90% response times. This means that nine out ten times, the caller can expect the units to arrive in the specified time or less. It is a much more accurate planning number. Response times in the tables show both response time average and 90% re- sponse time. FIRE LOSS: Fire loss is just one measurement demonstrating the "work" of a fire department. A better number might be represented by how much life and property is protected, but accurately reporting this type of number is diffi- cult, if not impossible. With assessed value of over $6 billion of properties within Tukwila, the Department limited fire loss within structures to TBD (waiting on this data for 2020). CARDIAC ARREST SAVE RATE: Cardiac Arrest save rates are calculated using the Utstein Criteria, an internationally recognized cardiac ar- rest resuscitation measuring criteria. This criteria looks at a specific type of cardiac arrest and considers the outcome to be a save if the person leaves the hospital after the event and returns to their post -event level of activity. These data points are reported to each agency by King County Emergency Medical Services. The average save rate over the past three years for King County has been in the 50 percent range. For 2020 Tukwila Fire Department is at 80%. This higher number in Tukwila is reflected by early bystander intervention, a quick response by the South King County Medic One Paramedics and an adequate number of trained firefighters being immediately available to respond. All data used in this report was provided by the Valley Communications Center. SAFETY • COMMITMENT • EXCELLENCE ADOPTED EMERGENCY SERVICE PERFORMANCE STANDARDS ,1 IKWI�LA 9 The City Council approved Resolution 1977 on December 2, 2019, this set performance standards for the Fire Department. These standards are found on the following pages. The goals are based upon saving lives and property. Defined goals are expected to be performed nine out of ten times or 90% of the time. Data shows The Tukwila Fire Department (TFD) is meeting or exceeding within 3% of the standards set in Resolution 1977. Continual improvements are being made to enhance these performance standards. Relocating two current Fire Stations and updating equipment used by the firefighters are examples of these efforts. Measuring Performance Performance Goals are illustrated in categories: Green: TFD is meeting or exceeding the goal Yellow: TFD is reasonably close to meeting the goal. (The difference between an 88% and 90% is just 3 to 4 seconds) Red: TFD is not meeting the goal and focused effort should be made to improve performance. 2019 Fire Turnout Time: Goal -Met Percentage 71-71 90 93.796 004, Fire Turnout Time Goal- Under 3:01 Performance will be displayed similar to the format above. SAFETY • COMMITMENT • EXCELLENCE RESPONSE OPERATIONS Tuxw1I 10 _ 1i12/E The Department responded to 5,284 calls in 2020. Information about responses is displayed below; however, just recording the work of responders does not tell the whole story. Along with the Fire- fighter EMT's on the front line, there are 13 members of Tukwila Fire who work in vital adminis- trate capacities to keep the Department running efficiently. Department Data Overview 2020 Fire Turnout Time: Goal -Met Percentage Fire Turnout Time Goal- Under 3:01 2020 Fire Response Time: Goal -Met Percentage Fire Response Time Goal- Under 7:59 93.8% 86.2% 2020 Fire 1st Alarm Response Time: Goal -Met Percentage 86.4% Fire lst Alarm Time Goal- Under 9.29 Turnout time is the time from when the fire sta- tion is alerted to an alarm until the vehicle leaves the fire station. Our 2020 goal was to meet 3:01 for fire -related calls and 2:38 for medical -related calls 90% of the time. In 2020, we exceeded this goal with a rate of 93% of the calls were within this goal. Response time is the time from when the fire station is alerted to an alarm until the crew ar- rives at the incident. Our 2020 goal was to achieve 7:59 for fire - related calls at least 90% of the time. In 2020, we met this goal 86% of the time, which trans- lates into a few seconds from this goal. "First Alarm Response Time" is how long it takes all of the apparatus to arrive at a fire -related inci- dent, including ones that may be travelling from further away. The 2020 goal was for the last -arriving vehicle to arrive within 9:29 at least 90% of the time. In 2020, we met this goal 86.4% of the time, which is within a few seconds of achieving this goal. SAFETY • COMMITMENT • EXCELLENCE RESPONSE OPERATIONS Turnout time is the time from when the fire station is alerted to an alarm until the vehicle leaves the fire station. Our 2020 goal was to achieve a turnout time of 2:38 for medical -related calls at least 90% of the time, which in 2020 was met at 89.2%. Response time is the time from when the fire station is alerted to an alarm until the crew ar- rives at the incident. Our 2020 goal was to achieve 7:52 for medical -related calls at least 90% of the time. In 2020, this goal was met at 86% of the time which is a few seconds from this goal. F -1112/E 2020 EMS Turnout Time: Goal -Met Percentage EMS Turnout Time Goal- Linder 2:38 89.2% 2020 EMS Respor=se Time: Goal -Met Percentage EMS Response Time Goal- Under 7:52 86.3% Although measuring the average response time for a fire department can be useful, the definition of"average" means that many of the people needing help could be waiting a lot longer for the fire department to arrive. Talking only about the average doesn't describe that. Instead, we set annual goals of responding 90% of the time within a certain time limit. These goals, and how we performed in meeting them, are shown in the graphs. SAFETY • COMMITMENT • EXCELLENCE 4 FIVE YEAR HISTORY OF VOLUME AND TYPE 7000 6000 5000 4000 3000 2000 1000 0 Annual CaII Volume & Type Fr - 1485 270 2016 2017 2018 2019 2020 • EMS ■ FIRE ■ OTHER EMS FERE OTH ER TOTAL 2016 4058 1547 149 5754 2017 4283 1485 105 5873 2018 4211 1377 146 5734 2019 4168 1084 99 5979 2020 3930 1084 270 5284 TUKWIILA 12 F111;tiE SAFETY • COMMITMENT • EXCELLENCE Chart Area t FIVE YEAR HISTORY OF CALLS BY TYPE 2016 - 2020 Calls By Type TUKWILA 13 EMS 4058 4100 False Report 631 713 Good Intent 475 463 Fire 318 309 Public Assistance 123 146 Hazardous Material 118 108 Other 28 31 Explosion 0 4 Weather 3 3 Total 5754 4049 4003 3811 713 724 570 481 584 352 326 331 274 145 177 207 86 136 62 36 11 7 3 03 3 1 5873 5734 5979 5284 1% HazMat 4%Public Assist 1% Good Intent Fire Other 11% False F1112/E SAFETY • COMMITMENT • EXCELLENCE 2020 CALL DISTRIBUTION 2020 CaII Distribution Station 54 38% TUKWILA 14 F1112/E Station 51 21% Station 53 13% 151 52 53 54 Station Number of Responses* Station 51 1143 Station 52 762 Station 53 714 Station 54 1864 Out of Area 801 Grand Total 5284 (*In and Out of Service Area) Station 52 14% SAFETY • COMMITMENT • EXCELLENCE 100.00% 90.00% 80.00% 70.00% 60.0036 50.00% 40.0096 30.0094 20.00`1 10.00/ 0.00% 2017 = 0:06:03 Avg Resp Time •%<=4Min %<=SMin %<=8Min 19.94% 62.99% 86.82% AVERAGE RESPONSE TIMES 100.00% 90.00% 80.0096 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% 2016 = 0:06:22 Avg Resp Time I%<=4Min %<=6Min %<=8Min 20.59% 63.07% 86.32% 2018 = 0:06:12 Avg Resp Time 90.00% I%6 4Mln %<=6Min %<=8Min 82.24% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.0096 10.0096 0.00% 16.00% 53.74% 100.00% 90.0096 80.0096 70.0096 60.00% 50.0096. 40.0096 30.0096 2E0096 20.0096 0.1096 2019 = 0:05:50 Avg Resp Time ■%<=4Min %«Mi17 %«4Min 21.34% 61.83% 85.15% 100.00% 90.00% 8E00% 70.0096 60.0096 50.0096 40.0096 30.00% 20.00% 10.00% 0.00% 2020 = 0:06:01 Avg Resp Time ■ =4Mirn %<=6Min %6=8Min Le_i Ell ti 20.97% 63.12% 85.67% 'PuKWIiLA 15 FIi.2/." SAFETY • COMMITMENT • EXCELLENCE AVERAGE RESPONSE TIMES 6200 — — 0906:24 6000 5800 5600 -- 5400 5200 -- 5000 4800 - 0:06.22 Plot Area 5734 2016 2017 2018 =Series1 2019 - Ser a s.2 YEAR Total Incidents Avg Resp Time] 2015 5545 0:06:12 2016 5752 0:06:22 2017 5840 0:06:03 2018 5734 0:06:12 2019 5979 0:05:56 2020 5284 0:06:01 D:06.01 5284 rt 2020 — 0:06:20 — 0:06:16 — 0:0&12 — 0:06:07 — 0:06:03 — 0:05:59 — 0:05:54 — 0:05:50 — 0:05:46 fi 05:41 Eintik 16 SAFETY • COMMITMENT • EXCELLENCE Fire Losses for the City of Tukwila $3,000,000.00 $2,500,000.00 $2,000,000.00 $1,500,000.00 $1,000,000.00 $500,000.00 $o.mo Total and Average Loss $2,781,540.00 $2,821,016.00 17 tit $io,000.00 - $so,000.00 _ $50,000.00 _ $40,000.00 — $50,000.00 $768,711.00 — $20,000.00 — $10,000.00 - ,$o.00 2014 2015 2016 2017 2018 2019 • • $71;,136,020X0 $1,142,486.00 is� $524, 6 87.00 1 (waiting on Data for 2020) Total Loss .... Average Loss Year Total Loss Average Loss 2014 $2,781,540.00 $58,708.09 2015 $1,136,020.00 $17,958.12 2016 $2,821,016.00 $52,299.64 2017 $1,142,486.00 $15,388.57 2018 $524,687.00 $6,510.32 2019 $768,711.00 $3,824.43 SAFETY • COMMITMENT • EXCELLENCE RESPONSE OPERATIONS 6200 Lhart Area 6000 5800 5600 ro 5400 5200 5000 Average Duration On -Scene 0:35i13 5840 5752 5545 33:41 0:33:05 0 4800 2010 20/6 Series1 5545 5752 -Series2 0:3533 0:33:41 2017 5840 0:33:05 5734 7 1a31:57 Year 2018 2019 5734 5979 0:31:57 0:31:10 0:31:10 0:33:03 5284 2020 5284 0:33:03 If KwII kk 18 F -1112/E 0 36-0': 0 35 17 0 34 34 0 33 50 0:33:07 0:32:24 0:31:41 ( 0:30:58 0:30:14 0:29:31 0 0:28:48 SAFETY • COMMITMENT • EXCELLENCE FIRE MARSHAL'S OFFICE ,1uffKWICA 19 Fire Prevention reviews plans to determine compliance with the adopted 2015 International Fire and Building Codes as well as all local codes, ordinances, standards and regulations. Fire Plan reviewers look for such things as adequate and compliant fire safety systems, fire resistant building materials, TFD access, and proper and ade- quate exiting. The number of construction plans reviewed in 2020 increased from the previous year. Staffing: • 1 - Battalion Chief -Fire Marshal • 1 - Project Coordinator -Development Plan Review • 2 - Captains- Development Inspections and Fire Investigations • 1—Admin Tech position Current Service Level provided: • Conduct Fire plan reviews for Construction and Development Permits • Conduct Fire Inspections for Construction and De- velopment permits • Conduct Cause and Origin Fire Investigations for Tukwila 2020 Accomplishments Working with the Permit Center to build all FMO development and maintenance services within TRAKIT. Moved all Fire Permit services to the City Permit Center, to provide a unified permitting location for our cus- tomers. • Updated the FMO Fee Schedule to better recover more of our service delivery costs and provide a means to support FMO staffing; • Updated the Fire Marshal's Office web page, so we can better serve our external customers. • Increased paperless processes within the Fire Marshal's Office and developed a plan to integrate with the City's records management program. • Updated Fire Code regulations for the Tukwila Municipal Code/City Ordinances. • Development of succession plan for future Fire Prevention staff and provide certification training prior to their assignment. • Started to use the Bomb Arson Tracking System BATS, as a records management system for our Fire In- vestigations. • Identified services/inspections within the Fire Marshal's Office that are non-critical and could be shared with another City Department such Addressing, Special Event Permit Coordination, FMO Records man- agements for development process, and Egress Lighting inspections. SAFETY • COMMITMENT • EXCELLENCE SUPPORT SERVICES ,1uffKWI�LA 20 The Support Services Battalion Chief was expected to start in 2020, but due to the COVID-19 pandemic, this became the key support role of Health Officer for the City. This position spent a much of the time working on pandemic related issues such as the need for isolation and quarantine of several of our firefighters as well as supporting all city staff. Other assignments and accomplishments in 2020 • Graduated from the Executive Leadership Academy from the Foster School of Business at the University of Washington. • Participated on the Fire Station design team and assisted with the move into new Fire Sta- tions 51 and 52. • Continued to establish our department's social media including our Twitter, Facebook and, Instagram accounts. • Set up a Captain's Promotional Test • Transitioned to National Safety for new hires, and set up a new pre-screening interview process done virtually. • Attended the monthly Fire Operations Chief's meetings • Worked on a committee to establish the Zone 3 PIO program which includes dissemination of the program details to all the BCs and Acting BCs in the Zone. SAFETY • COMMITMENT • EXCELLENCE STATION 51 DEVELOPMENTStcl TUKWIj,A 21 Grading– 6/2019 Slab On Grade - 8/19/2019 Dry in– 1/2020 Move in -9/10/2020 STATION 52 DEVELOPMENTS Grading 11/2019 Water Retention Vault - Lid set 10/25/2019 Footings 12/10/2019 Bricks Completed 8/2020 Elevator Shaft 10/2020 * Move in Feb 10, 2021 SAFETY • COMMITMENT • EXCELLENCE HONOR GUARD 7Mernbers est Events Serviced: UKwzLA 22 F1112,E Due to Covid 19 Honor Guard events were limited in 2020 • 1 Memorial Service • WA State Fallen Firefighter Memorial • Academy Graduation • One Bell Ringing Ceremony • Quarterly training FF Browning at Fallen FF Memorial SAFETY • COMMITMENT • EXCELLENCE AWARDS BC Ben Hayman: Employee of the Year Al Metzler and Ben Hayman: 2020 Team Work in Action Award PROMOTIONS & NEW FIREFIGHTER Joel Perry & James Booth Fire Captain—Dec 2020 'JIM/ A 23 Firefighter Lincoln Smith Graduated the Academy June 2020 RETIREMENTS FF Greg Hansen—June 2020 Captain Chuck Mael—June 2020 SAFETY • COMMITMENT • EXCELLENCE 52 A06 - J a�J U n�J a�i Tukwila Fire Department 1st Quarter Report 2021 Contents • CaII Volume & Average Response Times • Response Type • Apparatus' Call Volume • Response Times by Station for EMS and Fire • COVID19 Highlights • Administration • Fire Marshal's Office • Operations • Overtime Usage — Minimum Staffing, FMO, Meetings, Trainings • Goals for the year • Adjusted COVID Goals • Support Services / Emergency Management 0 i Quarter 2021: CaII Volume & Average Response Times 500 — 450 400 — 350 — 300 - 250 — 2007 200 150 - 100 :- 50 50 - 0- 0:05:40 ST51 291 0:05:58 ST52 MTotal Incidents 188 0:06:50 475 s � ST53 Avg Resp Time ST54 :06:11 0:07:12 0:06:29 0:05:46 0:05:02 0:04:19 0:03:36 0:02:53 0:02:10 0:01:26 0:00:43 - 0:00:00 YEAR Station # Avg Resp Tm 2021 1st QTR 51 52 53 54 Total Inc & Avg Resp Tm* 200 291 188 475 1154 0:05:40 0:05:58 0:06:50 0:06:11 0:06:09 Station Total Incidents Avg Resp Time ST51 200 0:05:40 ST52 291 0:05:58 ST53 188 0:06:50 ST54 475 0:06:11 0) Response Type Chart ::re� 1% HazMat 3%Public Assist 5% 6% 1% Fire Other Good Intent 11% False 73% EMS ■ FALSE • EMS ■ Pub Asst HazMat ■ Good Int • Fire • Other AlkOk 1St Quarter 2021 Call Types Number o* Responses FALSE 130 EMS 842 Pub Asst 31 HazMat 18 Good Int 10 Fire 57 Other 66 Grand Total 1154 (*In and Out of Service Area) 1St Qtr 2021: Response Times by Station & CaII Volume EMS & All Other 450 0:08:38 400 387 350 OT5:5° ' mosno 300 0:05:49 • 0:05:21, ' 250 200 150 135 100 50 0 65 1 208 83 /O:U6:44 • 140 48 0:07:07 0:06:15 51 EMS 51 All Other 52 EMS 52 All Other 53 EMS 53 All Other 54 EMS CI Total Incidents •Average Response 0:07:12 0:05:46 0:05:50 88 54 All Other 0:04:19 0:02:53 0:01:26 0:00:00 AO - Station & Type Total Incidents Average Response 51 EMS 135 0:05:49 51 All Other 65 0:5:21 52 EMS 208 0:06:00 52 All Other 83 0:05:54 53 EMS 140 0:06:44 53 All Other 48 0:07:07 54 EMS 387 0:06:15 54 All Other 88 0:05:50 COVID19 Highlights Total TFD Call Volume in Q1'21 represented an increase of 1% compared to Q1'20. While Q1'21 had 19 more calls than Q1'20, the make-up of the totals were different. EMS calls dropped by 53 while Fire and Service increased by 31 and 32 calls, respectively. Call -type "Other" made up the balance. Also worth noting: TFD responded to 11% more calls outside City limits in Q1 this year compared to last year. % Change in Call Volume Metrics ('20/121) Change in Total CaII Volume (%) Area Jan Feb Mar 1 Q1 5% -57% 31% 51 52 0% 53 -9% 54 -5 OSA All -5% -5% 52% 6% -31% -8% -50% -38% 90% 41% -7% 7% 11% 4% 110% 11% 17% 1% , Change in Fire CaII Volume (%) Area Jan Feb Mar Q1 51 4% -75% _ -26% -33% 52 64% 120% 142% 109% 53 -11% -13% -36% -19% 54 -35% 53% 33% 13% OSA -14% 53% 80% 33% All -5% 14% 32% 12% , Change in EMS CaII Volume (%) Area Jan I Feb Mar Q1 51 -16% -52% -64% -44% 52 -11% 14% 78% 28% 53 -7% 35% 2% 8% 54 -5% -3% 7% 0% OSA 0% -60% 112% -4% All -8% -18% 11% -5% Change in Service CaII Volume (%) Area Jan Feb Mar Q1 51 250% -80% 75% 36% 52 0% 0% 133% 33% 53 -80% 433% -50% 58% 54 200% 133% 100% 150% OSA -40% 300% N/A 83% All 24% 107% 85% 65% , COVID19 Highlights Break down of Total and EMS cases by Fire Station area for the first quarter of 2020 and 2021 220 184 ¢60 lm .a 20 0 51 • l. 2fl fm • 4e600-1 1» • Itl•c8 120 101 101 sl 50 All Cases by Station Area EMS Cases by Station Area 60 0 5010 mil mm mil 2010 1011 1018 XVI m?0 52 51 u OSA 18 Ts m 64 1N 1.5 b 52 !lwvy 62 0 61 Y 71 l5s l65 >1 30 • 1462 .9 91 h la r1 66 120 ]h b 84 ■1808 71 hiLik 1011 i010 IOII 1010 1011 s] 51 s3 s5 K i6 51 i0 m 61 I1} 55 56 th- -101t, 1020 mil 116 121 H ]. 111 129 55 11 lis 158 25 53 6) O COVID19 Highlights to 10 Breakdown of Fire and Service cases by Fire Station area the first quarter of 2020 and 2021 INN 2020202S S1 • IF Y921 24 • 1[6rvYY 24 6 • 1Mrc6 21 17 Fire Cases by Station Area Service Cases by Station Area 10 19 1 i H1111111 i Administration Public Safety Bond Update: Apparatus: ^' 1 Fire Marshal SUV in service ^' 1 Pickup Truck delivered and in service (Battalion Chief) Stations: ' Stn 51: Continued updates— opened Sept 11, 2020 Stn 52: Behind City Hall - opened Feb 12, 2021 ^' Design Team: Captain Smith, BC Konieczka, Rachel B., Fire Chief th-4111* Policies: N Completing review and updating of Fire Department Policies - Stacia, in Admin Services is assisting with formatting. Strategic Plan: N Updating 2014 Edition; process underway for 2021-2026 Financial Sustainability Plan: N Working with Community Services and Safety Committee to develop work plan. N Fire Advisory Task Force to be established in 2nd Qtr of 2021. Administration Staffing Software: • Telestaff Integration w/new PA codes, working with Finance Department to ensure compliance with new software. • Prepared for Fire ESO Integration — Start date is April 1, 2021 Regional Service: • Valley Comm Finance Committee • Training Consortium Governance Member • King County Fire Chiefs' Finance Oversight Committee • King County Fire Chiefs' Education Committee • King County Fire Chiefs' Equity and Inclusion Committee • FDCARES/EMS work groups - on hold because of COVID-19 • Zone 3 Public Information Officer Program Member Revenue Sources: • EFR HazMat & Vehicle Incident Responses • EMS Service Contracts - TriMed Ambulance • False Alarm Billing Fire Marshal's Office Battalion Chief Ben Hayman leads this office with the following 1st Qtr data points: Fire Plan Reviews xxx Special Event Projects x Addressing Projects x Fire Investigator Projects x Fire Code Enforcement Issues x Public Record Requests x Revenues Received for FMO Services $xxx Operational Permits Inspections Conducted x Life Safety Inspections Conducted x Waiting on Updates from FMO — other priorities Operations Covid-19 Response: PPE — New N95 face masks tested and placed in service. Training — Updates completed in Qtr 1. Vaccinations — (MVT) Mobile Vaccination Team in place. Over 900 shots in arms delivered. Trainings Attended: • Pump Academy • JATC • Driver Training • Swift Water Training New Hires in Academy: • January 2021- Three new Employees in Academy / June 2021 graduation Mentorship Program Staffing Adjustments Overtime Usage -Minimum Staffing First Quarter Overtime Comparison - Q1'21 vs Q1'2O Overtime Type 1Q2020 1Q2021 $ Change % Change %'21 OT Billable $16,708 $124,039 $107,331 642% 52% Minimum Staffing $53,944 $47,936 -$6,008 -11% 20% Training $9,923 $21,919 $11,996 121% 9% Fire Prevention/Invest $9,456 $21,918 $12,462 132% 9% Public Safety Bond $3,449 $6,371 $2,922 _ 85% 3% Other $4,105 $6,171 _ $2,067 N/A 3% Special Assignment $0 $3,931 $3,931 N/A 2% Meetings $4,759 $2,877 -$1,882 -40% 1% Incident Related $1,577 $1,556 -$22 -1% 1% City/Public Event $1,272 $1,084 -$188 -15% 0% ,City/Public Test/Maint $1,242 $687 -$555 -45% 0% $106,435 $238,490 $132,055 124% a) O) Goals For The Year 1. Financial Sustainability process, working with the Community Services and 2.9AliOk 12 Safety Committee, including entire City Council. 2. Updates and reports regarding progress of #1 and Departmental information. 3. Leadership Training for all Captains and Battalion Chiefs. 4. Continued Training and required certifications for personnel, Blue Card Command, State mandated and approved disciplines. 5. Additional revenues. 6. To remain within the 2021 adopted budget Adjusted COVIDI9 Goals 1. Health of our responders — PPE, education, safety 2. Reduce training, except for mandatory or required 3. Scrub Fire Budget - Overtime, operations and supplies 4. Reduce Overtime 5. 12 vs 13 Minimum staffing / Aid354 in service, Jan 1- March 30th, 2021 6. Transfer of 1— position to DCD (Administration/Support) 7. Working with Local IAFF Local #2088 8. No Travel and reduced training Support Services The Future of Emergency Management: During the first quarter of 2021 the transition took place. The position did transfer from the Fire Department to the Police Department for emergency management. This was to take place in 2020, however the COVID-19 pandemic caused a change to that plan. The focus was instead shifted on safely dealing with the deadly virus instead of transitioning the office. COVID-19: The 2020 policies for COVID-19 continued into the 1st Qtr of 2021. Many employees continue to work from home if possible, with only essential employees reporting to work. Those that did report to work sites took their temperature upon arrival and used social distance practices. Social Media/PIO: Tukwila is one of 6 departments in Zone 3 (South King County) that take part in a PIO (Public Information Officer) response team. Tukwila's PIO shares in the 24-hour coverage for large emergencies when information is requested or needs to be shared with the public through social media or more traditional means. New Fire Stations: The opening and continued adjustments for two new fire stations that opened between Sept 2020 and Feb 2021 has been one of the main duties of Support Services. Working close with the design team and the contractors to ensure that these fire stations are meeting the needs of the community and the employees is a primary mission for this division.