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Home My WebLink AboutCOW 2021-05-10 Item 4D - Update - Technology and Innovation Services Strategic PlanCOUNCIL AGENDA SYNOPSIS Initials Meeting Date Prepared by Mayor's review Council review 5/10/21 )B ITEM INFORMATION ITEM No. 4.D. 67 STAFF SPONSOR: JOEL BUSH ORIGINAL AGENDA DATE: 05/10/21 AGENDA ITEM TITLE TIS Strategy, Roadmap, Vision through 2025 CATEGORY 11 Discussion 5/10/21 ❑ Motion Mtg Date ❑ Resolution Mtg Date ❑ Ordinance Mtg Date ❑ Bid Award Mtg Date ❑ Public Hearing Mtg Date ❑ Other Mtg Date Mtg Date SPONSOR ❑ Council ❑ Mayor ❑ Admin Svcs ❑ DCD ❑ Finance ❑ Fire ❑ P&R ❑ Police ❑ PW SPONSOR'S Quickly evolving technology, along with current world events, require city technology SUMMARY services to remain agile while taking a visionary approach to planning and strategizing for the future to provide a solid and stable foundation for core city business needs. REVIEWED BY ❑ Trans&Infrastructure Svcs ❑ Community Svcs/Safety ❑ Finance & Governance ❑ Planning & Community Dev. ❑ LTAC ❑ Arts Comm. ❑ Parks Comm. ❑ Planning Comm. DATE: COMMITTEE CHAIR: N/A RECOMMENDATIONS: SPONSOR/ADMIN. COMMITTEE Department of Administrative Services/Technology Innovation Srvc Committee of the Whole COST IMPACT / FUND SOURCE EXPENDITURE REQUIRED AMOUNT BUDGETED APPROPRIATION REQUIRED $ Fund Source: Comments: MTG. DATE RECORD OF COUNCIL ACTION 5/10/21 MTG. DATE ATTACHMENTS 5/10/21 Informational Memorandum Technology & Innovative Services Vision 2025 67 68 City of Tukwila Allan Ekberg, Mayor INFORMATIONAL MEMORANDUM TO: Council Committee of the Whole FROM: Joel Bush BY: Joel Bush CC: Mayor Ekberg DATE: May 10, 2021 SUBJECT: Technology and Innovation Services Strategic Roadmap ISSUE Quickly evolving technology, along with current world events, require city technology services to remain agile while taking a visionary approach to planning and strategizing for the future to provide a solid and stable foundation for core city business needs. BACKGROUND The TIS Strategic plan, roadmap and vision needs to be updated to encompass planning through 2025 DISCUSSION The TIS Strategic plan, roadmap and vision is being introduced as informative only at this time. RECOMMENDATION The Council is being asked to review the presented Strategic Roadmap and Vision. ATTACHMENTS Technology & Innovative Services Vision 2025 69 70 Technology & Innovation Services Vision 2025 Strategic and Tactical Plan Mission and Vision 2. IT Modernization Progress 3. Approach 4. Roadmap 5. Business Model 6. Smart Cities Initiative 7. Citizen Broadband Radio Service Overview Mission, Vision, and Values Mission Vision • Values Technology and Innovation Services will provide innovative reliable, and integrated technology solutions in alignment with city goals and objectives, while delivering excellence in customer service Provide Innovative Technology Solutions that enable employees and residents to reach their goals and beyond i Quality, Personal and Team Development, Fun, Enjoy the Journey, Innovation, Integrity Technology Roadmap (what by when) — IT Modernization Department or IT Capability Being delivered Tech/ Infrastructure Projects/ Enabling Activities 2016 2017 2018 2019 Tactical Business Intelligence (performance measures) Safe crime free engaged communities Reporting Tools Information Sharing (integration, databases and content management) IAA Community input Infrastructure as a Service Training tgols and services AWS and Azure Data and Integration to - HPE, Azure, AWS Tableau, Power BI, Domo Survey Monkey, Apps Apps, Spillman (NOVA) Advanced technology consumption IM, Voice and Integrated Video Integrated GIS Services Innovation Hub, Genius Bar, Zen Desk AvePoint, Litmos Information Sharing and Reporting across departments and communities eSRI managed cloud services Mobile Device Management and Development MDM AZURE AWS app development cloud Office 365, Cloud PBX, Skype for Business Crystal Reports, SSRS, Oracle reports ,COGNOS End User capability and capacity IT Governance (applications, security, Devices, Data Retention, go to cloud and mobile strategy) End to End BI tools and services Mobile and Cloud Strategic Strategy File Sharing and Collaboration Sourcing Partnerships ( help desk, implementation partners, Sustainment, Training Partners, city and state wide partnerships) The Approach (Framework) Customer Focus Start with customer and end with the customer (CXJ) Measure Quality of interactions Clear Customer Experience Know the customer business Start with customer (CXJ) Personalization People Professional Development Succession Planning Augment TIS Staff + 1 Data Analyst RAA (Responsibility Accountability, Authority) Pipeline Development Culture of Yes 1 Innovation Innovation Lab POC's and Pilots Rapid Deployment and testing Capture innovative ideas from users Iterative Deployments 0000 0010 ❑000 Risk Managemen Align IT Risk Management to business objectives Annual External Assessments Annual DR Plan Validation Operations Processes ch / Infrastructure Smart City Problem Management IT Service Management (ITIL) SaaS / Cloud First Connected City Lease / Refresh Cycles Connected Operations Infrastructure Solid Foundation Best Practices / Lean, COBIT Agile Delivery Solid Foundation (framework) COO= I O❑❑D ❑Dc1D Solid Foundation Risk Management Align IT Risk Management to business objectives Annual External Assessments Annual DR Plan Validation Operations Processes Problem Management IT Service Management (ITIL) Level 1, 2, 3 Support Agile Delivery Best Practices/ Lean, COBIT Bench marking User Adoption Connected Operations Infrastructure Formalize Risk Management Processes • Align IT risk management to the achievement of City Objectives • Annual penetration assessment to validate risk posture • Validate disaster recover plans by annual tabletop exercise Solid Foundation (framework), Continued Risk Management Operations Cr COD= =DO DDD Solid Foundation Align IT Risk Management to business objectives Annual External Assessments Annual DR Plan Validation Problem Management Processes IT Service Management (ITIL) Agile Delivery Best Practices/ Lean, COBIT Bench marking User Adoption Connected Operations Infrastructure Connected City • Pilot City Municipal Broadband LTE network (CBRS) • Expand Municipal WiFi • Partner w/ Service Providers on 5g Roll-out (Asset Sharing) Solid Foundation (framework), continued Cr COD= I =DO ❑DI=D Solid Foundation Risk Management Align IT Risk Management to business objectives Annual External Assessments Annual DR Plan Validation Operations Processes Problem Management IT Service Management (ITIL) Level 1, 2, 3 Support Sourcing Partners Agile Delivery Smart Cities • Asset Sharing Agreements • Integrated Camera Systems • Asset Tracking Automotive • Fleet management and support Energy • Smart Metering • Smart Buildings Best Practices/ Lean, COBIT Bench marking User Adoption Vendor Management Smart City Connected City Connected Operations Infrastructure Real Time Analytics People (Framework) Augment TIS Staff+ 1 Data Analyst Succession Planning Professional Development RAA (Responsibility Accountability, Authority) Pipeline Development • Staff Strategically for Core team • Data Analyst support data integration and reporting • Partner w/ Community Colleges to deliver Work-study Opportunities • Develop future pipeline • Provide meaningful experience in a municipal government Technology Roadmap (what by when) Department or IT Capability Being delivered Tech/ Infrastructure Projects/ Enabling Activities 2021 2022 2023 2024 2025 Tactical Community Input PW Asset Visibility Citywide MFA Expanded Municipal Broadband Refresh of Financials systems Training tools and services 0365 Form Visionary Paperless workforce Reporting Tools/ Dashboards Innovation Hub, Genius Bar, Fresh, Services Bus Connected City Infrastructure (loT) Automated Ordering Systems ness Intelligence (performance measures) s Azure MFA, FIDO Finance Enterprise/Neogov V ESRI Enterprise services & portal / Laserfiche a Crystal Reports, SSRS,ESRI dashboards, COGNOS Tableau, Power BI, Domo $ Apps / Integration 7 Amazon Business Services Sensor Based Tools, CBRS CBRS (Motorola), WFI (Ruckus) IT Governance (Portfolio Management, Risk management. Project Management, Security, Devices, Disaster Recovery, Data Retention, Demand Management, Training) Sourcing Partnerships (Implementation partners, , Training Partners, city and statewide partnerships) The Business Model (Store Front) Customer Engagement & Demand Management Fe One-on-one Road shows News Letters Infrastructure Developed on Delivered IT Service Center Service Delivery And Operations The Business Model (Agile Work Processes) Customer Requests New Features Action Item List Low Priority/ Deferred Bugs Wish List Consolidate Prioritize Product Backlog Iteration Planning — add items from top of list, until full. Once set, don't change ► Iteration Backlog Agreement on what to change/ improve for next iteration Daily Standup: -Yesterday -Today -Help Needed Determine Iteration Length <4 weeks (avg. = 2 weeks) Conduct Retrospective Do Work Iteration Demo Release Product The 3 Focus areas of the City of Tukwila's Smart City Initiative - Draft y1 �1 w Smart Communities Education Programs Technolog Basic Adult raining Connected City MiFi Device Checkout Broadband Diversity Program 1 Connected Operations infrastructure 1 Automotive Smart Cities Asses armg greemen s 5G Design and Deploy Program Integrated Camera Systems Asset Tracking Smart Buildings Load / Occupancy Temperature Smart Building Environment Automation Analytics how are we doing 1 Real Time Analytics Capture and Predict Trends Transparent Public Data City Planning Future Proofing City Capabilities Effective Spending Transportation Effectiveness Integrated Operational View (Data Dashboards) Monitoring Data Collections and Alerts Asset Tracking Preventive Maintenance Remote Access Remote servicing and diagnosis Content Distribution Distributed information and data Configuration Mana • ement Compliance and telematics Municipal LTE Broadband (CBRS) Band 48 or Citizens Broadband Radio Service (CBRS) is a new high-speed broadband spectrum for commercial enterprises that was previously exclusive to the U.S. military and satellite stations. Due to newly instituted FCC regulations, CBRS is now available for commercial and municipal applications. CBRS is a commercial network on Band 48 and offers the following: • 2x the capacity and up to 4x the range of traditional Wi-Fi with reliable coverage even through thick concrete walls • End-to-end encryption to keep sensitive data secure • Ability to connect computers, tablets, and smartphones Source: bearcom.com Questions