HomeMy WebLinkAboutCSS 2021-10-04 Item 1D - Update - Tukwila Works Online Reporting ToolCity of Tukwila
Allan Ekberg, Mayor
INFORMATIONAL MEMORANDUM
TO: Community Services & Safety Committee
FROM: Joel Bush, Deputy Director of Administrative Services /Chief
Information Officer
Niesha Fort -Brooks, Community Engagement Manager
CC: Mayor Ekberg
Date: September 21, 2021
Subject: Tukwila Works Online Reporting Tool
ISSUE
Staff is updating the Community Services & Safety Committee on the Tukwila Works
online reporting tool.
BACKGROUND
The Tukwila Works online reporting system was formerly managed by SeeClickFix and
was disabled in 2020 due to budget and staff reductions associated with the
Coronavirus pandemic. When SeeClickFix was disabled, residents still had the
opportunity to email or call in with City service requests, and many community members
used these platforms to report issues. Staff routed email requests to the appropriate
department to address and provided residents with a status update once the issue was
resolved or still in process.
In late summer the Tukwila Works reporting tool re -launched allowing residents and
guests to report non -emergency issues through the City website at
TukwilaWA.gov/TukwilaWorks or by going to the City's homepage and clicking on
"Report an Issue" on the righthand side of the webpage. Currently the City is not
offering a mobile app; however, the website application is mobile responsible. The City
continues to address issues emailed to TukwilaWorks(a)-TukwilaWa.gov or reported by
phone at X206) 433-1800. Technical issues related to the Tukwila Works online
reporting tool should be addressed by Niesha Fort -Brooks, Community Engagement
Manager.
DISCUSSION
In early summer of 2021, the Technology and Innovation Services Department began
developing an internal Tukwila Works Sintel form which will be managed by the City.
The online tool incorporates contact information, service location, issue categories,
photo submissions and integrates with Lucity for Public Works department requests.
The Tukwila Works Sintel reporting tool provides real-time updates for residents and
guest via email with a link acknowledging that the form has been received from each
City department and tracking capabilities.
Staff convened Code Enforcement, Public Works and the Tukwila Police Departments
who were briefed on the external facing Sintel form and provided input to streamline the
automation and communication process. Additionally, the Technology and Innovative 43
INFORMATIONAL MEMO
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Services department has created an online dashboard within SharePoint for City
departments to track and measure issues and response times. This includes
acknowledgement of receipt from each City department with date and time trends, when
the issue closed out, requests by neighborhood, issue type, as well as the ability to
export reporting documents into Excel.
Staff was able to bring this online with no additional funding needed. Staff expects to
report back to the Committee during the second quarter of 2022 on Tukwila Works
usage, issue types and additional information.
RECOMMENDATION
Information only
44 https://tukwilawa.sharepoint.com/sites/mayorsoffice/cc/Council Agenda Items/Administrative Services/Tukwila Works Memo Final Draft.doc