Loading...
HomeMy WebLinkAboutCSS 2022-04-25 Item 1D - Update - Specialized Police Intelligence Development Resource Tech ProgramCity of Tukwila Allan Ekberg, Mayor INFORMATIONAL MEMORANDUM TO: Community Service and Safety Committee FROM: Eric Dreyer, Chief of Police BY: Eric Lund, Deputy Chief of Police CC: Mayor Allan Ekberg City Administrator David Cline DATE: April 19th, 2022 SUBJECT: Specialized Police Intelligence Development Resource (SPIDR) Tech, Inc. Proposal For The Tukwila Police Department ISSUE The Tukwila Police Department is continually exploring ways to improve communication and transparency between the Department and the Community, and provide excellent customer service. In August 2021, the Department deployed the COPCAB/PD community survey to solicit feedback from the community. We have since contracted with Specialized Police Intelligence Development Resource (SPIDR) Tech to further improve the services provided to the Tukwila residents, business owners, and visitors. BACKGROUND SPIDR Tech developed technology to help police improve operational efficiency and community engagement. The SPIDR Tech Platform was designed to incorporate relevant data from the Police Department's records management system (RMS) and/or computer aided dispatch (CAD) system to automatically generate and send customized text and email messages to victims of crime and reporting parties. Subsequently, customers will receive mobile -friendly surveys that can be utilized to measure community trust and satisfaction. DISCUSSION SPIDR Tech software overview: • Cloud -hosted platform that allows agencies to engage with their communities using data driven and focus -driven policing models. • Using an agency -specific Records Management System (RMS) and Computer Aided Dispatch (CAD) connection, the SPIDR Engage platform automatically compiles and sends communications as emails or as SMS (text) messages to people who interact with the police agency. The platform can ingest data via an API or via a direct connection to DB servers, making the workflows unique. • Automates the generation, compiling, sending, and logging of crime -specific, customized, one to one messages to victims of crime based on RMS report data. Uses triggers customized based on the agency's specifications. • Automates the generation, compiling, sending, and logging of incident -specific, customized, one to one messages to reporting parties based on CAD data. Uses triggers customized based on the agency's specifications. • No local storage infrastructure or software needed. • Controlled access to all sensitive data. Fully compliant with CJIS policies. • Configurable integration with Law Enforcement data systems: RMS and CAD. • Highly configurable with customization on the agency, division, crime type, message templates, message delivery, text and email templates, and message category levels. 15 16 INFORMATIONAL MEMO Page 2 • Utilizes white labeled domains and security so message domains match the agency's domains. FINANCIAL IMPACT The yearly cost for the program is $23,100, which includes subscription, maintenance and support. All costs incurred in 2022 will be absorbed within the Police Department's approved budget. RECOM MENDATION Information Only. ATTACH MENTS PowerPoint Presentation https://tukwilawa.sharepoint.com/sites/mayorsoffice/cc/Council Agenda Items/Police/SPIDR Informational Memorandum.docx SPIDR TECH AUTOMATING CUSTOM COMMUNICATIONS RAHUL SIDHU AMAZON PLATFORM CONSISTS PATROL MOBILE INVESTIGATIONS MODULE INSIGHTS MODULE PATROL MODULE Fr -i !UV!! 15 d UUffIpdfly LIIdl LvvK d ok at policing and really moved the needle forward on efficiency and customer service." Chief Keith Kauffman, Redondo Beach P.D. DING ally send an S Iding for a pei ur CAD. This is the D ugl a delay. Our 0M rvice. We will re u need to provic changed, please c please call 911 INVESTIGATIONS MODULE 1 l&Url 15 pruvIuIrly d SurvlU& LU Lrlu JJullUu Lrldl police department to maintain better communication with imunity when it matters most." - Asst. Chief Kazmierczak, Tucson PD Hello Barb Thank you Departmer October 4, Specifically (A)(3) PC. The officer report nurr your recorc We stand v let you kno within our In the meal information Types of T Petty The 5ut lull l y UVut I VV Lift lu5 LII& dl IIUUI IL UI dt t u51 IIULIIIVellIUIIS e victims that we did in the past. Without automation, this simply would not be possible." - Asst. Chief Kazmierczak, Tucson PD Hello Bri The Tucs inform yc Bilagod) 190905C As a victir notified c the right pre-sente results in impact sty sentence. statemen Assistancf including If you nee re_sntirrPs V& Uri& UI Lrl& rll yrl&5l 1,111rl&5USp&dKIrl y pUJJUIdllU115 Ill itry. With SPIDR Tech, they are engaged in their native 9. This is huge for them." - Chief Jim Smith, Monterey Park P.D. din, Thu, Park P©lic FRU ®1ik E Tech not only us tens of of dollars, but ;ands of hours inpower" John Peters Beach PD. anal ) ) A 12 ))) Week over - = --f .