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HomeMy WebLinkAbout22-104 - Low Income Housing Institute (LIHI) - Memorandum of Agreement: Tiny House Village (Riverton Park)MEMORANDUM OF AGREEMENT Riverton Park Vivage 13834 Military Road S., Tukwila, WA 98168 22-104 Councrl approval N/A The CITY OF TUKyV|LA, a Washington municipal corporation ("City") whose address for notices iS820QSoUthDenterB/xd.,Tukwila VVA98188, hereby grants to the Low Income Housing Institute ("LIHI"), a Washington nonprofit corporation ("LIHI") whose address for notices is 1253 S. Jackson St. Suite A, Seattle, WA, 98144. a Memorandum of Agreement /''K4O/Y'\for the operation of a Tiny House Village for and in consideration of LIHI's compliance with the conditions set forth herein. The City and LIHI hereby agree as follows: 1. Site. The site islocated at13834 Military Road S., Tukwila, WA 98168 on real property owned by the Riverton Park United Methodist Church ('Riverton Park UMC"). 2. Term. The initial term of this MOA will be from August 1, 2022 to December 31, 2022, and may be automatically renewed annually for successive calendar years. Either party may sooner terminate this MOA with 60 days written notice and/or termination of funding or in the event of default by LIHI as described in Section 14 of this MOA. 3. Use. Once the site is fully operational, LIHI may use the site only for the operation and management of a Tiny House Village to be known as the Riverton Park Village to serve homeless guests in a maximum of twenty-two (22) Tiny Houses (collectively, "Tiny Houses") with daily services, including, but not Iimited to, bmthnnonn3, drinking water, food handling facilities, garbage services, social and health services and overnight shelter. Tiny House footprints shall be one hundred and twenty square feet or less. Each Tiny House shall be limited to no more than two Guests at one time, and LIHI shall limit the total number of Guests to 40 maximum. Tiny Houses shall not be plumbed with water or sewer. LIHI agrees to keep the site in a neat and clean condition. LIHI shall not use or permit the site to be used in violation of any municipal, onUnty. state or federal law, ordinance, rule or n3Bu|otion. or in any manner that may create a nuisance. Firearms and/or other weapons are prohibited. Registered sex offenders and people who are required to register as a sex offender shall be prohibited from the site. 4. Staffing. LIHI shall uphold the staffing plan identified in the Management Plan in Attachment B. Failure to provide 24/7 staffing, which may include Village Organizers, Viltage Operations Manager (one fu||Unna FTE) or Case Manager (one fu|ltime FTE, rninicnunl, dedicated to this site) shall constitute default by LIHI under Section 14 of this K8{JA, with LIHI having three business days to cure prior to the City initiating termination under Section 2 of this MOA. 5. Good Neighbor Agreement. LIHI shall uphold policies and procedures to ensure compliance with TMC 18.50.270. In the event of a conflict between the TMC and this MOA, the terms of the MOA shall coritrol. a. Quiet Hours. These shall be defined in the Code of Conduct; see Attachment A. b. Smoking areas. These shall be defined in the Management PIan; see Attachment B. C. Security & Screening procedures. These shall be defined in the Management Plan; see Attachment B. d. Litter, including confirmed impacts adjacent to the Tiny House Village. These shall be defined in the Management Pan; see Attachment B. e. Any required landscaping and fencing shall be established on the approved site plan; See Attachment 0. This attachment is an interim plan subject to change that may be required from city department input or site survey data. O. Code ofConduct a. Each Tiny House Village Guest shall be informed of the Code of Conduct and agree to abide by ts terms as a condition of enrollment; see Attachment A. 7. Parking Plan. All GueSt3, visitors, and staff agree to comply with the parking policy; see Attachment C. 8. Fire & Police Coordination Plan. LIHI agrees that if semi-annual calls for Police service exceed .25 per tiny house the Village Operations Manager and LIHI representatives shall meet with Tukwila Police Department and City representatives to form a plan to reduce Iaw enforcement calls be/ovvthe threshold level. If semi-annual calls for Police service exceed 1 per tiny housa, the site may be subject to TMC Chapter 8.27 Chronic Nuisance Properties. Where LIHI staff initiates the call to the Police and Fire department to collaborate toward a remedy it will not count towards the threshold level. 9. Reporting. LIHI to track performance metrics, such as placements of Guests nto permanent housing or referral to addiction treatment programs, as well as any deviations from the terms of this MOA. This data is to be provided by LIHI to the City on a quarterly basis. Starting from the time the first Guests arrive, LIHI and City staff shall hold coordination meetings every two weeks for the first three months of the site's operation to stay ahead of any issues that may arise. After that time, upon mutual agreement of the parties, those meetings may become less frequent, though no less often than quarterly. See Management PIan; Attachment B. 10. LIHI's Responsibilities. It shall be LIHI's sole responsibility to operate the Tiny House Village, including, among other requirements: a. A LIHI staff member must be physically present at the site at all times. b. L|H| shall ensure that any damage to any Tiny House caused by Guests through either negligence, intentional abuse, or accident beyond normal use is repaired in a timely manner. 2 c. LIHI Staff. Guests and Visitors shall comply with all health and safety regulations promulgated by local, state, or federal authOhtieS, specifically including but not limited to all COVID-related gathering limits and mask mandates. d. At no time shall LIHI Staff, Guests, or \4sitO[3, park overnight outside of the site boundaries. 11. No Disposal of Wastewater. Under no circumstances may wastewater be discharged directly to the ground or into a storm water conveyance. All wastewater shall be discharged to the greywater discharge point provided on the site or into an approved sewer line. 12. Indemnification. LIHI shall indemnify, hold harmless and defend the City, its officers, agents and employees, from and against any and all loss, claims, expense and liability whatsoever arising out of, or in connection with LIHI's exercise af rights hereunder, except for those losses and claims arising solely from the City's negligence. This indemnity iOc|udes, but is not limited to, all expenses incurred by or for the City, or its offin8ro, agents or employees, including but not limited to judgrnents, smtMmnlgnts, coGtS, investigation, expenses and attorney fees, including any and all costs associated with the release of environmental contamination on or near the site. The parties hereto agree that the City shall not be responsible to LIHI for any property loss or damage done to the site, whether real, personal or mixed, occasioned by reason of any fire, stornn, natural disaster, or other casualty whatsoever. It shall be LIHI's responsibility to provide its own protection against casualty losses ofwhatsoever kind or notUre, regardless of whether or not such loss is occasioned by the acts or omissions of the City, LIHI, third party, or act of nature. 13, Insurance. LIHI agrees to maintain in force during the operation of the Tiny House Village and the entire term of this MOA, the following types and coverage limits of insurance, and as to which the City shall be named as an additional insured (with any endorsement required by the policy): Workers Compensation: Statutory Amount Broad Form Comprehensive $1.000.000 per occurrence General Liability: $2'000.000 aggregate Automobile Liability: $1.000'000 Said insurance shall be primary and noncontributory with any other insurance for which the City is a named insured. All insurance coverages required under this Agreement shall include a waiver of subrogation against the City for losses arising from work performed by LIN!. An insurance certificate and all endorsements showing the coverage required under this section shall be submitted to the City for approval at least annually. 14. Default. Should either party hereto believe that the other has failed to perform an obligation under this Agreement, it shall deliver written notice to that effect to the other, specifying the alleged default and giving the other party thirty (30) days to cure such defaU|t, unless a shorter time is specified in this MOA. Thereafter, should the default not be remedied to the satisfaction of the non -defaulting party, this Agreement may be terminated upon thirty (30) days written notice (deiivered by certified maii). Within thirty (30) days of termination of this &4(]A, the site shall be vacated of occupants. Within thirty C30\ days after the site has been vacated, all Tiny House Village site improvements shall be removed from the Site, including but not limited to Tiny HQuSeG, tnnts, hygiene trailers, temporary office structures, and all other real and personal property on the site; in addition, utilities must be capped. 15. Project Managers. The following individuals are hereby designated as Project Managers and shall be contacted during regular business hours regarding any issues arising under this MOA: For L|H|: Ralph Neis, Director of Special Projects & Operations, Low Income Housing Institute, 1253 S. Jackson St. Suite A, Seattle, WA, 98144, rneis@lihi.org (206) 957-8043. 16. No Assignment. Nonprofit is prohibited from either assigning or subletting all or any portion of the site. Should the current property owner sell or convey the site, this MOA shall terminate within 30 days of such sale or conveyance. 17. NoticesAll notices required or permitted hereunder shall be in writing and shall be delivered personaliy or sent by certified mail to the person named in Section 15 at the addresses set forth above or to such other address as LIHI shall notify the City of in writing. 18. No Waiver. No waiver of any provision of this MOA will be valid unless in writing and signed by the person against whom such waiver is sought to be enfOrn8d, nor will failure to enforce any right hereunder constitute a continuing waiver of the same or a waiver of any other right hereunder. 19. Complete Agreement. This MOA and attachments thereto set forth the complete agreement of the parties with respect to the site and the Tiny House Village, and it shall not be amended or modified except by a further written agreement signed by the parties. This MOA shall inure to the benefit of and be binding upon the parties hereto and their respective successors and assigns. SIGNATURES: Ifit 8/11/22 08/27/2022 Sharon Lee Date Allan Ekberg Date L|H| Executive Director Mayor, City of Tukwiia APPROVED AS TO FORM Office of the City Attorney 4 Attachments A. Code of Conduct B. Management Plan C. Village and Shelter Parking Policy D. Park Village Site Plan 5 Attachment � � ���L����XU����K�� �� LOW INCOME INSTITUTE Code of Conduct Tiny House Village and Shelter Program The people of the Low Income Housing Institute, in order to keep a more harmonious community, ask that you observe the following Code of Conduct: VIOLENCE/THREATENING BEHAVIORS 1- Violence and nuisance that offend decency or annoy, injure, or endanger the safetyhealth, comfort, or repose of the community will not be tolerated. Please attempt to resolve any conflict in a peaceful manner. For resolution or if further assistance is needed, please see Village staff. Z. The use of profane, racist, or sexist language will not be tolerated. 3. Assauft, verbal abuse, retailation, intimidation, or threatening bebavior will not be tolerated. 4. Weapons are not allowed in the Village. DRUGS AND ALCOHOL 1. No alcohol, drugs (including marijuana) are allowed in any public spaces within the ViIlage, or the surrounding area. Possession of an open container of alcohol will be sufficient proof of public drinking. GENERAL I. All participants must follow alt village, City, and State regulations and policies which include but are not limited to the Pet Policy, Parking Policy, Public Health Codes, Fire Codes, and other rules and regulations posted in the village. Z. Parhcipantsare|irnitedtoa»ix+nnnthstay,withanoptionofextensionuptnoneyeariffurther housing barriers exist and there is a continued commitment to engagement with case management. 3. Visiting hours are posted in the security office and must be done in the community area only. Per our current COVID-19 Policy, we are not allowing guests and/or visitors in the village at this time. 4. Every member of the community is required to contribute to the village with hours of service which will be assigned by village staff each week and will rotate between each tiny house section. 5. You must respect the peace, comfort, and enjoyment of other villagers. Loud voices, music, musical instruments, radios, TVs, players, etc. shall be played only during reasonable hours 6 between 8:00 am and 10:00 pm. If staff and/or other villagers are disturbed by the volumeitis too loud. 6. Participants are responsible for the actions of all thelr household members, guests and pets. 7. Attendance in weekly community meetings are required. Please communicate with staff if you are unable to attend. O. Theft 15 strictly prohibited. Program Participants assumes any and all responsibility for protecting their belongings from theft which includes keeping their units locked and belongings secured inside the units. LIHI shall not be responsible for lost or stolen property from the premises or the common areas. 9. Your unit at the Village must be your primary place to stay while enrolled in the Tiny House Village program. Using your unit for storage while staying elsewhere will result in a permanent exit. 10. You must sign in at the security office daily. Three days without signing in will result in your receipt of an Abandonment Notice and your unit will be cleared of your belongings. SAFETY I. Smoke alarms and carbon monoxide alarms have been installed in each unit. Do not tamper with nor disable. Z. No open flames are permitted in the tiny house units. 3. Smoking must be done in designated smoking areas. No smoking of any kind inside the tiny house units. 4. No microwaves, propane tanks, unauthorized heaters or big appliances are allowed in any tiny house unit. 5. For the first month, you will have weekly inspections — and monthly inspections thereafter. A 48 hour notice will be given to each participants prior to the inspection. If Staff believe a potential health risk exist, LIHI reserves the right to enter your unit to assist or help you to safety. 6. For the safety of the village, an immediate inspection may be required if a maintenance or safety risk has been identified. 7. You must follow alt village, City, and State [OV|D`19 regulations and policies. Updated COVID-19 policies are posted in the security office. 8. You cannot make any changes to any fixture, wiring, locks, or any other part of the tiny house unit. CLEANLINESS 1. Do not store personal belongings or furnishings on decks, porches, or other public areas. No storage of any kind is allowed outside the Village on adjacent properties. All personal belongings must be stored inside your designated tiny house unit. Z. Keep your tiny house unit clean at alt times 3. Do not place anything behind your front door which will prevent it from opening fully. Staff will be checking this during monthly inspections. 4. No food is allowed in any ofthe units untess it 15 packaged in an air sealed container and disposed of when finished. 7 S. Keep your food labeled and stored in designated space within the refrigerator. 6. One bicycle per person and it must be stored in a designated bike area. 7. All recycling, trash, and composable/fond must be separated and properly disposed of. O. Use the designated restrooms. Please see your Case Manager if further resources are needed. 9. Tiny House units must be maintained in good order, and any repair problems should be reported promptly. Pest and bed bug infestation must be reported immediately. CASE MANAGEMENT 1. Case management participation is required. Please be sure to meet with your case manager at Ieast two times per month at a minimum. 2. The Case Manager will do Homeless Management Information System (HMIS) surveying and data entry — in an informed -consent fashion. Within seven days of intake into the Village, new participants are required to check in with the Case Manager and complete the HMIS Informed Consent and Demographics forms. HMIS data collection is a requirement our funders. 3. Turning down a viable housing opportunity isaviolation ofthe Service agreement unless it is determined that the housing opportunity could pose a health, safety or traumatic occurrence to your household. 4. A Housing Service Plan will be completed as part of your case management requirement. OTHER 1. All animals must be on a leash when being walked and owners must pick up their animal's wmste.Participantsmustshuvvproufufup-to'da¢evaccinatiuns,spay/neuteringdocumentadon within 30 days of intake/move in date. Please refer to the Pet Policy for more information. 2. There will be no feeding of stray animals. Feeding strays will be considered keeping a pet without permission. 3. No|oitehnQordisturbingneighbncs-notnespassingnnprivateproperty. 4. Participants must use the main entrance for entry and exit. IF THESE RULES ARE NOT RESPECTED AND ENFORCED, DISCIPLINARY ACTION WILL BE TAKEN, AND MAY LEAD TO BEING EXITED FROM THE VILLAGE. 8 Attachment � K� ���L����U|����K�� �� Management Plan Riverton Park Village Background The Low Income Housing Institute (LIHI) develops and manages housing for people who are low-income and/or homeless, provides technical assistance to communities and other non -profits, and advocates for housing for aII. LIHI provides thousands affordable apartmentsin the Puget Sound region. The majority of LIHI housing serves formerly homeless people be/ow3096oftheareamedianincnme.L|H|spons8rs over a dozen tiny house villages and multiple enhanced shelters open 24/7 for homeless people as a crisis response to homelessness. We provide supportive services to move people into long-term housing and access to healthcare, employment, and education. LIHI is partnering with King County Department of Human Services and the City of Tukwila to operate a Tiny House Village at 13834 Military Road S., Tukwila, WA 98168. Riverton Park Village is located on property owned by the Riverton Park United Methodist Church ("Riverton Park UMC")This site wiII shelter adults 18 and over in tiny house units that are insulated, heated, and have afootprint ofO'xlZ' Facilities such as community kitchen, case management office, and hygiene facility are provided on-site. LIHI will provide case management, housing navigation, and other supportive services. A certain percentage of individuals may be frail, chronically homeless, experience mental illness, be chemically dependent, or living with developmental and physical disabilities. Staff will be present 24/7 to enforce a code of conduct and provide security, a sense of community, and ensure the weII-being of the site and its relationship with the surrounding community. Village Management Day-to-day oversight of operations of the site is done by a team of LIHI staff. This includes a Village Operations Manager (VOM) and Village Organizers. Staff will be on duty at all times and will assure the village and its members are safe, accountable, and responsive. Village Organizers: 24/7 staff presence will be maintained on-site. Village Organizers will be present during evenings, overnightand on weekends when the Village Operations Manager and Case Managers are not working. This includes up to 5 staff working full and part-time. They will be responsible for ensuring the peace, controlling the entrance to keep the village safe, preventing unwanted visitors, keeping the village organized, responding to emergencies, serving as a point for community contact 9 during their shiftsand other duties. They will do perimeter checks and patrol the area at least every hour during their shifts. Village Operations Manager: One FTE Village Operations Manager will be assigned to manage operations and supervise staff at the site. The Village Operations Manager provides management oversight and program supervision and ensures that procedures and policies are followed. The position works with program participants and staff to maintain the site in a clean and organized state. The Village Operations Manager will also conduct inventory, order supplies, inspect the site, establish relationships with the community, and hire, train, and supervise on-site LIM staff. The Village Operations Manager will be supervised by LIHI Upper Management. The Village Operations Manager will work collaboratively with LIHI's supportive services team to provide case management, housing search, employment, behavioral health, and other services. Case Managers: The Case Managers are responsible for establishing relationships with the community resources, providing informal counseling, providing information and referral assistance to clients, and coordinating community -building activities. The Case Managers will be working and problem -solving with the clients of the Village daily. One FTE Case Manager will be dedicated to the Tiny House Village site. The focus will be moving the clients into permanent housing and providing supportive services. See Supportive Services Plan. Basic Rules/Code of Conduct Riverton Park Village has an initial and basic set of rules which are part of an Intake Form. One copy of this form is given to all new program participants to read and retain, while a second copy is kept by management as a record of the intake and agreements made at that time. For guests with limited English proficiency and/or literacy limitations, LIHI staff will arrange for appropriate translation and/or interpretation services to ensure the guests fully understands the code of conduct within three days of the initial intake. This intake packetthe basic rules it establishes, and many of the policies and procedures already created are available upon request from the LIHI management team. Program Participant Rights No program participant will be discriminated against for belonging to a class of citizen protected by the City, State, or Federal government. All program participants have the right to speak freely and pursue established rights to appeal without fear of retaliation. Screening The Manager conducts a National Sex Offender Registry and WA Sex Offender search o determine if the client can be admitted. After it is determined that the client is not a sex offender, the manager assesses the client's mental health status, physical health status, and drug and alcohol dependency based on the client's self-assessment. If the manager feels that the client can be successful in the village, the two 10 complete an intake and the client is walked to their house, given the key, presented with a hygiene kit and welcomed home. There is the expectation that each client will complete a daily chore, meet twice a month with a Housing Case Manager with the intention of pursuing permanent housingsign in daily at the front desk and attend community meetings when it is safe to do so Intake Process The Village Operations Manager will complete the intake process and assist in filling out intake forms with new program participantwho are referred to the village. Staff will provide orientation to new parbdpants. Visitor Policy Prearranged tours, drop-offs of donations, and food deliveries are very welcome. Program participants may only have guests or personal visitorin the common areas between the hours of 9:00 am and 7:00 pm. All visitors will be required to sign in and out of the village. Per our current COVID-19 Policy, we are not allowing guests and/or visitors at the village at this time. Tours Tours of the village should be arranged with the LIHI Management Team. LIHI Management Team will contact the Village Operations Manager for the site to ensure that planned toursare occurring at an acceptable time and that LIHI staff will be available to assist. Media Media 15 not allowecl in the VilIage. Any media inquiries regarding the Village should be directed to the LIHI Management Team. Village Security At least one LIHI staffwillbenn'skeatanyonetime^vvithshiftsoperatn0Z4hoursaday.The community and villagers are given phone and email contact info to reach on-site staff. The VOM and Village Organizers are key to keeping the village safe While the goal ofthis program 15 to not exit participants to homelessness, if anyone on the premises 15 violating rules that the Village Operations Manager or Village Organizer can reasonably conclude brings immediate danger to other program participants, they must be required to leave the village. Efforts will be made to find a suitable place for the person to move to if they are exited from the village. Progressive discipline will be employed as appropriate for minor infractions. Serious violations ofthe Code of Conduct may lead to exits. Individuals who are exited from the village must leave the village as directed. 11 Violations of a serious nature may include calling the police to take immediate action. This includes those who are committing or threatening to commit actof violence that wiH require a caII to the police. Viltage Organizers and/or the ViIIage Operations Manager will escort offenderand those at risk of violent behavior out of the village if it can be safely done. Staff will report to 911 exited program participants who are oitering or trespassing. The Case Managers will be notified of the steps management will take as part of the progressive discipline process. If ultimately an exit is in order, the exit should not start in the evenings or weekends unless needed for the immediate safety of other ViIIage residents or the surrounding community—as it will be difficult for the individual(s) to secure shelter unless if there 15 an immediate need to issue an exit. LIHI staff have access to ceII phones and are authorized to caII 911 for police or fire assistance. No one is prevented from calling 911 when needed. LIHI stafwill notify the LIHI Management Team of any safety incidentinvolving: � Any situation requiring emergency services (Police or Fire Transport) � Assault on staff � Staff injury on the job • Program Participant injury Within one business day of the incident occurrence. Program Participants may make limited local calls for work, services, or family using the village phone Iocated at the security office. Incoming calls for participants will usually require LIHI staff to take names and numbers to pass on later to the participant. Village Organizers will stay on their post until their replacement has arrived or a member of the LIHI Management Team has been informed. In the event of an emergent issue where a staff member is unable to wait for a replacement, LIHI Management Team will have someone on site within two hours in orderto ensure 24/7 staffing. Security Design The Security Office at the entrance will provide visibility inside the village and out. Security cameras will be installed. An emergency exit 15 provided at the side ofthe vilfage. Community Self -Help Program participants will be asked to contribute a certain number of hours per week for the benefit of the village. This includes tasks such as kitchen duty, recycling, sorting donations, litter pick-up, yard 12 work, and trips to the food bank, gardening, etc. Reasonable accommodation will be made for those who are too frail or sick. Program participants are asked to attend weekly meetings in the community space to discuss how the village is operating and to develop a sense of community. Problems, solutions, announcements, and community activities will be discussed. Health and Public Health LIHI will be using the Sanctioned Homeless Encampmentlnitial Planning and Management Checklist as a guide during the initial setup and management of the village. We will schedule and participate in walkthroughs by Public Health Department workers upon reques. Our management team has extensive knowledge and experience in ensuring the health and safety of the clients which will be applied to the site. All kitchen items and foods will be stored in rodent -proof containers. LIHI staff will conduct daily site inspections to ensure that everything is clean and well -organized. Program participants will be responsible for keeping the kitchen, the dumpster area, toilets, and community areas clean at all times. In addition: � Bait stations wibeaintained on a regular schedule through a contact with a pest control company, � Drinking water will be available in the kitchen. • LIHI staff will ensure that all food and perishable goods are stored properly. • LIHI staff will conduct weekly site inspections and monthly unit inspections to ensure that best practices and expectations are met. Village Organizerat the site will cover not only the security obligations described abovebut additional assistancewithviUagec|ean'up,unitturns'bagandtags,emptyin8trashcans,andotherduties.The Village Organizers will also ensure that the perimeter of the site is clear of any litter at all times. The Village Organizers will ensure that any litter or refuse piles adjacent to or in the area of the Village with a proven nexus to the Village will be addressed and removed within two days of being notified by the City, Fire Department—City and Fire Department employees have been, and will continue to be, welcome to enter the Village to observe fire safety issues and offer advice and suggestions on how to prevent fire hazards. The village will have fire extinguishers placed throughout the site and will also have a designated smoking area. The tiny house units will have smoke detectors and carbon monoxide detectors which will be inspected by management monthly. A first aid kit will be stored on site. Coordination and Communication: LIHI Management Team determines policies, rules, and operating principles, and takes responsibility for running the site. LIHI and village staff will hold a meeting at least once every two weeks to discuss problems, act on solutions, and share information. For issues that require immediate actions, LIHI Management will approve solutions and meet on-site (if needed) to take necessary actions within 24 hours. 13 All participants are expected to report all issues and problems on-site to the Village Organizers/Village Operations Manager. The ViIlage Organizerswill report alt issues and concerns to the Vllage Operations Manager who will make sure that all issues are resolved in a timely manner. Services, Case Management and Data Collection LIHI maintains streamlined access to housing resources that are available to those who qualify. LIHI will provide Case Managers who have experience working with the homeless population including the chronically homeless and people living with drug/alcohol problems. The Case Managers will provide on- siteinformationandreferra|serxices,emp|nymentcounse|ing,aodvvi||assistinapp/yingforhousingand LIHI will provide a count of program participants in the site to funders as requested. This list will also account for any exits from the site with an explanation of the exit (ie, into housing, return to homelessness, etc.) HMIS Protocols The LIHI Case Managers will do HMIS surveying and data entry—in an informed -consent fashion—with all program participants. Within seven days of intake into the village, new participants will check in with the Case Managers and complete the HMIS Informed Consent and Demographics forms. All data entry will be done by LIHI. Amenities Faith -based and community groups will be invited to prepare and serve meals on a weekly schedule. Other amenities will include the kitchen and food preparation area, toilets, showers, laundry, outside smoking area, and community space. The kitchen area will be furnished with equipment and appliances which includes refrigerators, freezer, sink, coffee maker, and microwave. Outdoor grilis will be provided. A supply of cutlery, plates, bowls, food, and cups will be available. They will be disposable products. Simple food staples such as peanut butter, salt, and bread will be available. Tinv Houses (sleeping structures) Tiny Houses purchased, built, or donated to LIHI are the property of LIHI. Program participants are to keep the tiny houses habitable, clean, and safe. Each tiny house will have a heater/fan, smoke/CO2 detector, outlet, and light. No smoking of any kind, candles, cooking or fires, hairdryers, food, and appliances (other than the heater that we provide) are allowed in the tiny house units. No hoarding 15 allowed. No storage of personal belongings is allowed outside the tiny house units. 14 Community Relations & Grievances LIHI provides clear contact information for neighbors. Communication with LIHI starts with contacting the ViIIage Organizers or Village Operations Manager. Complaints are received by Village Operations Manager who must record all pertinent information received. Upon request, the complainant will be informed of any resolution of the complaint. The Viltage Operations Manager will retain a Iog of any complaints,including any proposed, pending or resolution to each complaint and share them with the City at the regular coordination meetings. If an immediate solution cannot be provided simply by the Village Organizers or the Village Operations Manager, it is taken to the LIHI Upper Management to resolve. Jnternal Grievance Process—The Low lncome Housing Institute has an established internal grievance process. The grievance policy will be posted in the common area and additional copies will be available upon request. This will ensure that every member of our community is aware of the grievance process. LIHI staff will also provide information to all program participants on the grievance process. LIHI Management Team will discuss all issues, complaints, and grievances in a timely manner. All program participants are expected to report issues and problems to the Village Organizers or the Village Operations Manager. Village Organizers will report all issues and concerns to the Village Operations Manager who will make sure that all issues are resolved in a timely manner. Program participants should discuss their concerns with the Village Organizersor with the Viltage Operations Manager. We encourage everyone to put their concerns in writing so LIHI Management can address them effectively. Staff will investigate the complaint to determine the factual elements and make a determination as to the best approach to deal with the issue. Staff will review the grievance and ctarify any missing or ambiguous issues with the program participants. Similar to externat complaints discussed above, the Village Operations Manager will retain a log of any grievances, including proposed, pending or resolution to each grievance and share them with the city at the regular coordination meeting. If the complainant is not satisfied with the decision or outcome of the resolution by staff, or if the grievance or issue involves site staff, they may contact LIHI Management Staff. LIHI Management Staff actions or decisions can be appealed by writing to the Director of Special Projects & Operations; Ralph Neis, Low Income Housing Institute, 1253 S Jackson St Suite A, Seattle, WA 98144. Community Advisory Committee The Community Advisory Committee (CAC) will be formed to bring LIHI staff together with neighbors and local businesses representatives who are invested in the success of the program. The City will designate a primary and atternative staff member to serve on the CAC. Each month, The LtHt 15 Management Team will present statistics relating to current occupancy and talk about success stories and various projects they are working on to enhance the experience ofthe community. If necessary, CAC members and other community members will be given an opportunity to present concerns; LIHI will acknowledge problems that may have arisen and discuss solutions. If the CAC and LIHI are unable to agree on remediation efforts for such concerns, L|H|vvi|| engage a dispute resolution resource to facilitate resolution. Committee members also discuss ways in which they can support the staff and participants of the village. Maintenance and Repairs Program participants must inform the Village Organizers or the Village Operations Manager of any ssues regarding repair and maintenance. The On-site staff will fix or resolve basic work orders and other maintenance and repairs are completed by LIHI Staff members dispatched from the LIHI Main Office. The Village Operations Manager submits a Maintenance Request and it then gets routed to an appropriate technician. Requests are prioritized and completed in a timely manner based on the severity ofthe problem. Donations Donations of household items (bedding, towels, coats, etc.) are accepted anytime at the on-site security office of the village. To comply with the Public Health, some kitchen items such osdishvvame,silverware, and other reusable ceramic tablevvare are not accepted in the village. All monetary donations must go through the LIHI Main Office located at 1253 5 Jackson St Suite A, Seattle, WA 98144 or online at 16 Attachment C TOW INCOME HOUSING INSTITUTE THV and Shelter Parking Policy As a Program participant of the LIHI Tiny House Village and Shelter Program, | understand that the Permit Parking Policy will be enforced effective May 1 5, 2022. This means that only Program participants' registered vehicles are allowed to park in the property. This policy includes Program participants as well as guests, visitors, other family members, and outside service providers. Vehicle Information: Unit Number: Phone Number: License Plate #: Make/Model/Year: Color: Is the vehicle registration current? Y or N Is the vehicle registered in your name? Y or N If not, who is the legal owner of the vehicle? Legal Owner Phone: Legal Owner Email: Parking Rules and Regulations: 1. Program participants are allowed one (1) vehicle per person. 2. All vehicles must be registered with the Village/Shelter Operations Manager (VOM). 3. All vehicles must be inside the parking lot perimeter and MUST have a valid parking sticker. 4. The sticker is non -transferable to a different vehicle. It can only be used for the vehicle for which it was assigned. A new sticker will be issued for a vehicle change, after it is registered with the VOM. 5. Program participants may not receive or save parking spots. 6. You may NOT park on any curb, fire lane, sidewalk, or spot assigned with reserved parking. You must park in the designated parking lot only. 7. You may not double park perpendicularly or diagonally behind any other vehicle. 8. There is no overnight sleeping in vehic|es, by anyone, regardless of their registration with the VOM. 9. All vehicles must be in proper working order, or they will be removed from the property. 10. All vehicles must be licensed and registered per State of Washington rules and regulations. 17 11. No car repairs are to be made on the premises including minor maintenance. 12. Program participants shall not allow an inoperable vehicle to remain on the property for more than 48 hours. 13. Recreational vehicles and campers are not permitted to park in the parking area. 14. If your vehicle is towed, due to non-compliance with this Permit Parking Policy, you are 1OU%nBSpOnSibkefOrthennSttOreCdVRrtheVehiC|e. Bicycle Policy: 1) Program participants are allowed to have only one bicycle per person. 2) All bicycles must be stored in the community bike rack. Program Participant Name: Operations Manager Signature Program Participant Signature: Date Date 18 Attachment D This attachment is an interim site plan subject to change that may be required from city department input or site survey data. 19 1 1 I rn ALIGN rn • • rit,....,,,...„.,arow174; NflV m (1) I 1 1 fl X NDz 0 m m z - - - - I 1 I , NOITV • 1 1 z z a W 0 LL 0 1 [ 0<0 1 - :J- 1 OG 0 (./? z -- -- - • - 24 9 - .6 •aNnvi n liZigatty 041 0 b cr) „E - ,9 [ :[[[ T • - [ [ 0 0 z a wo o <0 - o u)