HomeMy WebLinkAbout24-154 - OMIGA Solutions, LLC - OCourt Service Agreementfj 24-154
Council Approval N/A
""�OMIGA
SO T' 1 ON S
Service Level Agreement
City of Tukwila
9 75 Cal iii tii;. III � � IIIA III :to 101
Ill.......... c,MWA 985,16
2024 Omiga Solutions Inc.
A
r #
Contents
1. Service Level Agreement Overview.......................................................................................................................... 2
2. Description of Services.....................................................................................................................................................
2
2.1. Introduction..............................................................................................................................................................................
2
2.2. Supplemental Modules......................................................................................................................................................
2
2.3. Specific Services..................................................................................................................................................................
2
3. Problem Management........................................................................................................................................................3
3.1. General........................................................................................................................................................................................
3
3.2. System and Contract Support Escalation Contact List................................................................................
3
4. Service Performance..........................................................................................................................................................
3
4.1. Infrastructure Team Availability..................................................................................................................................
3
4.2. Operational Expectations................................................................................................................................................
3
4.3. System Availability..............................................................................................................................................................
4
4.4. System Operational Limitations..................................................................................................................................
S
4.5.00ourt - File Processing..................................................................................................................................................
S
4.6.00ourt Security.....................................................................................................................................................................
7
4.7. Bug Reporting/Tracking...................................................................................................................................................
7
4.8. System Outage/Security Reporting...........................................................................................................................
8
4.9. Record Transaction Processing Issues: ................................................................................................................
8
5. Cost of Services....................................................................................................................................................................
8
5.1. Annual Maintenance Services......................................................................................................................................
8
6. Service Provider and Customer Responsibilities.............................................................................................
9
7. Periodic Review Process.................................................................................................................................................9
7.1.Overview ....................................................................................................................................................................................
9
7.2. Changes...................................................................................................................................................................................10
8. Termination of Agreement Process........................................................................................................................10
9. Glossary of Terms..............................................................................................................................................................10
10. Acceptance and Authorization...................................................................................................................................11
2024 Omiga Solutions Inc.
1
�f 1"
OMIGA
SOLUTIONS
1. Service Level Agreement Overview
This is a Service Level Agreement (SLA) between Omiga Solutions LLC. (Omiga Solutions) and City of
Tukwila (Hereafter referred to as "Customer"). Outlined within this document is an expected level of
service from January 1St 2025 to December 31St 2026. This agreement covers the product(s) as listed in
Section 5 of this agreement. For the initial On Boarding cost agreement please refer to the Statement of
Work (SOW) agreement. This SLA renews annually for (2) years as long as the Customer does not
assume responsibility for providing court services for any additional municipality, the current jurisdiction(s)
covered is Tukwila Municipal court, or workload does not substantially increase. Omiga Solutions reserves
the right to review the service fee if the Customer does assume responsibility for providing court services
for any additional municipality. The Customer may terminate the agreement at the end of any annual
period for any reason. At the end of 2 years, the service fee will be reviewed by Omiga Solutions to reflect
any substantial change in the caseload of the court or cost of providing services.
2. Description of Services
2.1. Introduction
Omiga Solutions is providing its proprietary OCourt system and solution(s) to the Customer. OCourt is an
online web -based business application that streamlines the court processes and integrates with
Washington State's AOC JIS system in real time. OCourt has multiple features including Schedule R, E -
Forms and E -Signature. Electronic documents created in OCourt can be concurrently viewed and edited
in real time in a court room and a defendant located off site in a jail facility. OCourt supports a number of
e -signature technologies including touch, physical signature pad and stored signatures online. OCourt
offers real time synchronization to JIS from electronic forms, with built in analytics for Administrators,
Clerks, Judges, Prosecutors and Public Defense. There is no similar court product offering for Courts of
Lower Jurisdiction in the state of Washington.
2.2. Supplemental Modules
Omiga Solutions has Modules; Lobby Display, E -Filing, E -Hearing, Collect R, VRV, OSummons,
nCourt API, and Translated eForms for a data integration point between collection venders,
individual court customers and the WA State Administrative Office for the Courts (AOC) Judicial
Information System (JIS). These Modules directly update each individual court's receipting
system within JIS without relying on the courts to manually enter the information. These Modules
reduce repetitive and error -prone tasks associated with manual data -entry related to the
collections process.
2.3. Specific Services
Omiga Solutions will:
a) Ensure OCourt-specific security processes and best -practices are followed
b) Notify Customer of any apparent anomalies in data -transfer
c) Communicate future enhancements, modifications, or outages to all relevant parties
d) Maintain network and identity -related security protocols
e) Enforce proper deployment and maximum server up -time
f) Establish and enforce proper application server deployment techniques
g) 247 maintenance of the server environment
h) Maintain an environment scalable to meet current & future customer expectations
2024 Omiga Solutions Inc. 2
A
r #
3. Problem Management
3.1. General
If at any time OCourt users experience a lapse in OCourt services, as defined in this SLA, they should
immediately notify their managers, noting specific items to be addressed.
3.2. System and Contract Support Escalation Contact List
Please use the following escalated contacts for Operational System or Contract Support issues. Please
refer to Section 3.0 to confirm Service Performance standards and metrics.
Court System Issue Escalation Contacts
OCourt Contract Issue Escalation Contacts
4. Service Performance
4.1. Infrastructure Team Availability
Omiga Solutions Infrastructure Team hours of operation will be established and managed under mutual
agreement by Omiga Solutions and Customer. Omiga Solutions proposes the following availability:
Services
Description
System Support Hours of operation
7:00 AM to 5:00 PM Monday to Friday -Pacific time zone (Except for
Federal and State holidays).
Regularly scheduled maintenance frequency
Performed on 2nd/3rd Saturday of the month. Email notices are sent
to all users.
Issue Response Time
4 Hours
High Priority Issue Resolution Time
2 Business Days
Medium and Low Priority Resolution Time
1 Week
4.2. Operational Expectations
Server Backups
Frequency
Regularly scheduled backups
Daily
Log Truncation
Monthly
Retention of collection data
Continuous
2024 Omiga Solutions Inc. 3
�f 1"
OMIGA
SOLUTIONS
4.3. System Availability
The OCourt Administrator(s) will work to ensure the following:
• All case information that is transmitted between Omiga Solutions' servers, the customer's servers,
and AOC's servers, are secured via HTTPS.
• All login passwords will be restricted to a sufficient level of complexity so as to prevent brute -force
hack attempts.
• Omiga Solutions will not store actual user passwords unless customer requires it.
• Omiga Solutions will abide by the terms of the overall agreement governing auditing and logging of
customer data interactions as specified by the Administrative Office for the Courts (AOC).
• Logs will be truncated every 1 month in order to minimize the possibility of significant data -loss
during security breech.
• Outages shall be scheduled with at least one-week advanced notification to all customers and
partners.
• All outages or un -expected problems arising as a result of OCourt software will investigated and
have a response to the customer in a 4 hr period. If the issue can not be resolved by the first-tier
support, the issue will be assigned to a team the same day.
• The data -retention period for OCourt will not exceed 7 years. (Customer can request less if
needed.)
• Omiga Solutions will provide individual records data to Court Customer upon request. Omiga
Solutions will not retain the document data beyond 180 days.
• Regularly scheduled backups will occur every 24 -hours with hourly backups of the data within the
database.
• Omiga Solutions will maintain the ability to recover from a hard -drive failure or master Hyper -V host
operating system failure within a 24-hour period.
• Omiga Solutions will have a tracking system in place to keep track of and analyze Availability Times
for the Ocourt Application. Availability time will be based on a 12 hr window of what Omiga Solution
sees as critical uptime between 5am to 5pm Monday through Friday (3,120hr annually/ 780 per
quarter). Times that the system is not Available or "Unavailability Time", will be based on reported
times by client and discovered issues by Omiga Solution. There will be three different categories for
time that is Unavailability Time; Excusable, Outage, and undetermined. Excusable is Unavailability
Time due to the following: the acts or omissions of Customer, its employees, customers, contractors
or agents (b) the failure or malfunction of equipment, applications or systems not owned or
controlled by Company, including without limitation Customer Content, failures or malfunctions
resulting from circuits provided by Customer, any inconsistencies or changes in Customer's
source environment, including either intentional or accidental connections or disconnections to the
environment, Force Majeure events, any suspension of the Services in accordance with the terms of
the Agreement to which this Exhibit A is attached, the unavailability of required Customer personnel,
including as a result of failure to provide Company with accurate, current contact information, or
using an Application in a manner inconsistent with the Documentation for such Application. Also as
stated in the MSA Omiga solutions is not responsible for unavailability time due to acts of God,
earthquakes, shortage of supplies, transportation difficulties, labor disputes, riots, war, fire,
epidemics or other circumstances beyond OMIGA SOLUTIONS's control. A logging system will be
set up in a One Drive folder starting Jan.2nd 2021. Within a 48 notice, a link to the "Availability Logs"
will be provided to the customer to preview the information. Also, each year quarterly, upon the
customer's request a meeting will be set up to discus and analyze the information within the
"Availability Logs".
2024 Omiga Solutions Inc. 4
A
r #
4.4. System Operational Limitations
While always endeavoring to resolve any system failures, there are conditions that may be beyond Omiga
Solutions' ability to address. Examples include, but are not limited to:
• AOC JIS availability (OCourt will not function properly without JIS functionality)
• Customer network outage
• Customer firewall or browser issue that is specific to their own IT environment
• Upgrades to Judicial Access Browser System (JABS) that causes a problem or outage
• SSL certificate(s) expiration
• Third party back-up power failure
• Restricted access to JIS
• JIS down-time (impacts data transmission).
Omiga Solutions' commitments, per this SLA, are limited to those basic services, and designated optional
services for Omiga Solutions supplied or operated systems. Outages within the customer's own systems,
and/or the customer's network provider's systems over a period of several days do not fall within the scope
of this SLA nor will Omiga Solutions assume responsibility for them.
4.5. OCourt - File Processing
OCourt Overview:
The OCourt system is considered a "real-time" system in that users expect to see data in JIS after they've
entered it into the system. However, there is also a regularly scheduled [automated] process that kicks off
every 24 hours, to migrate the customer's JIS data into our queue for synchronization and error notification
There is another "near real-time" mechanism that is initiated by user actions such as performing a case
submittal action or typing in a large number of cases to associate with a hearing.
User Authorization and Authentication:
A username/password for OCourt can be established by registering for the site, and then approved by a
Court Administrator or Omiga Solutions System Administrator. Users that are approved can then be
associated with specific roles that will allow them to review various functions that have been associated
with their assigned "role" in the system.
Handling Dependency Changes:
In the event that Omiga Solutions' OCourt system is operating normally, but there is:
1. An anomaly present in the JIS and/or document storage data,
2. A JIS screen has been modified and the customer has failed to notify Omiga Solutions,
3. A Document Storage API has been updated
Omiga Solutions may reach out to the customer in order to facilitate a resolution. In practice, this type of
anomaly rarely occurs. However, if it should occur, Omiga Solutions will be able to respond within 72 hours
of notification regarding any small AOC screen changes, document storage API updates, or data
anomalies. If the modification is severe enough (for instance AOC replaces JIS with a new Case
Management System and doesn't tell anyone about it) Omiga Solutions may not be able to bring the
system back -online within a 72 -hour period. Therefore, it is necessary for AOC and the customer to keep
Omiga Solutions informed of known upcoming changes and upgrades.
External Doc Storage Sync Operations (Applicable to 3rd -party externally hosted solutions onlyl):
For certain customers, Omiga Solutions will support software that is responsible for downloading
external data ibconcerning electronic documents associated with a case(s).
2024 Omiga Solutions Inc.
�f 1"
OMIGA
SOLUTIONS
Security:
3rd -party vendor data (i.e. Laser Fiche, SharePoint, Sire, etc.) should be made available to Omiga
Solutions in a secure fashion, but Omiga Solutions is not responsible for enforcing agreements
between its own Courts customers and their 3rd -party partner vendors. Therefore, Omiga Solutions will
download data related to the OCourt system from Court customer 3rd -party vendors even if it is
provided to us in an inherently insecure fashion. It is the customer's responsibility to ensure that their
3rd -party vendors are working in a secure fashion with Omiga Solutions. Basically, Omiga Solutions
does not control or have leverage over any Court customer's own vendors.
3rd -party Data Transmission:
We will notify our customers in the event that we notice odd patterns in data -transmission such as (a)
no data for unusual periods of time, (b) bad data repeatedly being transmitted, (c) too much data being
transmitted. Ultimately, if the customer wishes for Omiga Solutions to work collaboratively with the 3rd -
party to resolve the problem, we will do so on a case-by-case basis.
Customer Network, Document Storage Provider, or AOC System Anomalies:
There are many points of failure in the overall data pipeline for the OCourt system. Omiga Solutions
often plays the role of working to resolve any breakdowns in the pipeline. However, there are times
when Omiga Solutions would have absolutely no knowledge of such a breakdown. The following are
examples that have occurred. (a) The customer has a network outage. (b) The customer has a firewall
or browser issue that is specific to their IT environment. (c) AOC has made an upgrade to JABS which
causes a problem or outage. (d) AOC has forgotten to update their SSL certificates and the SSL
certificates have expired. (e) AOC experiences a network outage.
Since there are many points of failure, Omiga Solutions agreed-upon metrics that are defined in this
SLA document may only be applied at the point that we are the source of the problem. Outages within
AOC, the customer's own systems, and/or the customer's network provider's systems over a period of
several days do not fall within the scope of this SLA nor does Omiga Solutions assume responsibility
for them.
Document Storage Synchronization Operations (Applicable to locally installed software only!):
In the case where the document -storage resides internal to the customer, Omiga Solutions will provide the
customer with a Windows executable program. The program is made up of more than 3 files. One file is
intended to be configured according to the unique requirements of the customer. This file ends with a
*.config file extension.
The Windows executable that Omiga Solutions provides to the customer will, generally speaking, look for
files located in a document storage solution, determine if they are relevant case -related files, transmit them
over HTTPS to Omiga Solutions' a -Docs servers, and then disconnect from the customer's document
storage system. For this reason, it is important that the customer not expect that the data displayed in
Omiga Solutions' a -Docs manager will be automatically synchronized with the customer's document -
storage solution. In order to update the case -documents when making a change to your document -
management data, you will need to "refresh" the Omiga Solutions a -Docs external documents list.
The executable currently depends on Microsoft .NET Framework 4.5 in order to execute and perform its
tasks. This may change in the future.
The executable transmits the customer's ticket data over port 443 which is a standard SSL port. Other than
allowing outbound traffic on port 443 and ensuring that the user -account running the executable has the
appropriate permissions to read and delete files in the configured processing path of the program, there is
no other operational requirement of the software.
2024 Omiga Solutions Inc. 6
A
r #
Case -File Processinq Executable Maintenance (Applicable to locally installed software only!):
Omiga Solutions may periodically update the executable supplied to any Court customer as updates and
enhancements are developed. Given that this executable is responsible for reading the appropriate
document data, and also updating it, there may be updates or enhancements required over time. The
maintenance fee associated with any contract related to the OCourt system is partially used to ensure this
component stays up-to-date with technology changes over time.
If any Court customer wishes to disable or rebuild the server that the OCourt executable is running on, they
merely need to copy all of the files associated with the OCourt executable... and place them into a
directory on the new server. There is no uninstall process, re -configuration process, or other Windows
artifacts in-place that need to be addressed. If any Court customer needs a new copy of the OCourt
executable, Omiga Solutions will provide one for them at no charge.
Ticket Processing Bandwidth:
Omiga Solutions does not expect to have any difficulty processing up to the maximum allowable number of
documents that our pre-screened customers are able to accommodate
Omiga Solutions will be able to provide reports within a 48 hour period of exact case -volume processing
and anomalies per customer.
4.6. OCourt Security
The OCourt software is managed by Omiga Solutions' Network Support Team and is responsible for the
physical security, data redundancy, and other aspects of backups and power supply necessary to maintain
uptimes that meet the definition of this Service Level Agreement.
Omiga Solutions is responsible for the SSL certificate used to secure individual customer logins via the
web -based interface as well as encryption of the ticketing data within the SQL Server storage environment.
Omiga Solutions is also responsible for the verification of regular data -backups and redundancy that is
necessary to avoid any data loss. However, in the case of this system... any lost data may be recovered
from multiple sources outside of Omiga Solutions' control. (Such as Washington State AOC or DES or the
customer.)
Omiga Solutions is also responsible for verifying the secure transmission of the case data associated with
the OCourt system to the customer's servers and to AOC's JIS.
Omiga Solutions will notify the Court Customer within 48 hours in the event of any known security breach
or compromise to the integrity of the data. If Omiga Solutions determines that a username or password of
a valid user for Court Customer was utilized during the security breach, we will immediately deactivate the
account and change the password prior to notifying the Court Customer, in order to ensure that no further
security breaches occur.
4.T Bug Reporting/Tracking
Omiga Solutions is responsible for tracking all bugs/problems associated with the OCourt software or
general processing of OCourt-related tickets from the customer's V -party ticket vendor as needed.
Omiga Solutions currently uses a system known as "AdminiTrack" to facilitate the reporting of bugs.
Bug reports may be generated from the AdminiTrack system upon request within a 48-hour period.
2024 Omiga Solutions Inc. 7
�f 1"
OMIGA
SOLUTIONS
4.8. System Outage/Security Reporting
Due to the complexity and number of systems supporting OCourt processing system, it is difficult to
centralize a reporting mechanism to identify all system outages, security -related issues, or other
concerns over an extended period of time. However, Omiga Solutions will provide a regular security
bulletin for issues within the Omiga Solutions server and OCourt environment upon request. Omiga
Solutions cannot provide information about the system functionality or security of non-Omiga Solutions
server environments.
4.9. Record Transaction Processing Issues:
In the event, that transaction processing does not occur correctly, customers are notified in one of 2
ways. (1) via email if it is a long-running transaction process. (2) Via user -interface if it is a "real-time" or
"near real-time" transaction. Additionally, the OCourt Systems Administrator(s) will also be notified. It is
possible to include other members from various roles in these error notifications upon request. Error
emails are filtered by the Customer identifier because there could be more than one Court organization
using the same system. A configurable customer email address can be associated with each Customer
id. In this case, a "customer identifier' is the unique information that identifies customers such as City of
Tacoma, City of Fife, City of Lakewood, etc.
5. Cost of Services
5.1. Annual Maintenance Services
The scope of Omiga Solutions 's OCourt system services to Customer shall be performed for a not -to -
exceed annual fee(s) as indicated below for the licensed solutions the Customer has chosen. The service
fee covers the maintenance and on-going support of the below chosen solutions. The Annual
Maintenance fee payment will be invoiced to the customer on the anniversary date of execution of this
agreement each year this agreement is in effect. Omiga Solutions or the Customer may terminate this
agreement at the end of any annual period for any reason with 30 days' notice. At the end of 2 years, the
service fee will be reviewed by Omiga Solutions to reflect any substantial change in the caseload of the
court or cost of providing services.
Omiga Solutions will make available to the Customer, any additional Module(s) released. Implementation
and use of additional Module(s) may require an additional service fee.
The annual maintenance fee does not include feature enhancements or future improvements. It is
intended solely to cover the services in this agreement and to ensure proper security in accordance with
AOC guidelines, industry best -practices, and normal operating procedures. The Maintenance Fee will
cover any changes as needed to any current form(s) in use by the OCourt program as drive from
Legislative Changes for Washington State. Any new forms to be created because of Washington State
Legislative decisions will be considered enhancement to the electronic document system and the cost of
developing those forms will be at $500.00 which will be equally shared among the courts actively using
the E -Doc program. However, individual customer obligations for Legislative New Forms will not exceed
$50.00.
After the first 5 Year term of this agreement, the actual number of transactions processed through OCourt
for Customer during the year will be used to calculate the maintenance fee and will be reflected in the
next version of this service contract. A transaction is a case synchronized from JIS into the OCourt
scheduler system.
5.2. Annual Maintenance Fee
Item I Annual Fee I Note
2024 Omiga Solutions Inc. 8
A
r #
❑x
OCourt
$7,000
. Installs, updates, and configures the physical Electronic Documents, Schedule R,
❑
Lobby display
No charge
• Ensures Electronic Documents, Schedule R, collection modules and
0
Collect R
$1,000
Annual fee is based on current volume and will be adjusted annually as Omiga
measures and tracks volume. See below for costs
❑
nCourt API
Paid by Vendor
❑
VRV
N/A
Annual fee is based on current volume and will be adjusted annually as Omiga
measures and tracks volume. See below for costs
❑
N to Y
N/A
This module requires VRV licensing
❑
Public Access
(PAM)
$1,000
• Responsible for syncing the hearing or other data periodically from JIS. (Until a real-
❑
e -Filing
N/A
• Responsible for following system business practices to ensure long-term operational
❑
e -Hearing
N/A
• Responsible for accepting valid users, elevating user permissions, and generally
0
OSummons
$2,500
• Responsible for collaborating with Omiga Solutions system administrators to identify
0
Translated eForms
$2,000
To be invoiced in January on a separate invoice
Collection R and VRV fee(s) are based on the annual number of Transactions processed. There are three
different levels of citation processing: Light under 11,000 Transactions $1,000, Medium between 11,000
and 28,000 Transactions $1,200, and Heavy over 28,000 Transactions $2,000.
6. Service Provider and Customer Responsibilities
Role
Responsibilities
Omiga
. Installs, updates, and configures the physical Electronic Documents, Schedule R,
Solutions
and synchronization with JIS and Collection modules. (if a product)
• Ensures Electronic Documents, Schedule R, collection modules and
synchronization -specific security processes and best -practices are followed
• Notifies all partners of any apparent anomalies in data -transfer or ongoing
operations
• Communicates future enhancements, modifications, or outages to all relevant
parties
• Maintains data -retention policies
Customer
. Responsible for correcting data -entry errors
• Provide all digital data -entry including hearing information, a -Doc data, required e -
Document case files, and/or other relevant information
• Responsible for syncing the hearing or other data periodically from JIS. (Until a real-
time data synchronization mechanism can be built and agreed to by AOC.)
• Responsible for following system business practices to ensure long-term operational
needs
• Responsible for accepting valid users, elevating user permissions, and generally
removing users that are no longer part of the Court
• Responsible for collaborating with Omiga Solutions system administrators to identify
features, functionality, or problems that need to be addressed
• Responsible for ensuring proper e -Document signatures and association with
relevant hearing and case -types
7. Periodic Review Process
7.1. Overview
This SLA will be reviewed at a minimum once per contract year. Contents of this document may be
amended as required, provided mutual agreement is obtained and communicated to all affected parties.
2024 Omiga Solutions Inc. 9
�f 1"
OMIGA
SOLUTIONS
The Document Owner will incorporate all subsequent revisions and obtain mutual agreements / approvals
as required.
a) Document Owner: Mark Meyer
b) Review Period: Annually or as requested
c) Previous Review Date:
d) Next Review Date: December 1St, 2025
7.2. Changes
This SLA is a dynamic document and will be periodically reviewed and changed only upon written
agreement of both parties when the following events occur:
a) The environment has changed.
b) The customer's expectations and/or needs have changed.
c) Workloads have changed. (Including processing volumes and capabilities)
d) Better metrics, measurement tools and processes have evolved.
8. Termination of Agreement Process
This agreement shall run for a period of twenty-four (24) months from the effective date and, will be reviewed,
revised and renewed at the end of this period either Omiga SOLUTIONS or CUSTOMER may terminate the
agreement at the end of any annual period for any reason. At the end of 2 years, the service fee will be
reviewed by Omiga Solutions. to reflect any substantial change in the caseload of the court. Upon termination
of this Agreement, Omiga Solutions shall have no further obligation to provide any services hereunder to
Customer.
Termination of this Agreement shall not affect any obligation owed by either party to the other as accrued prior
to such termination.
9. Glossary of Terms
• AOC — Administrative Office of the Courts.
• APS —Automated Payment System
• Authorized User - means Customer's employees, consultants, contractors, and agents who are
authorized by Customer to access and use the Solutions under the rights granted to Customer pursuant
to this Agreement, and for whom access to the Solutions has been purchased.
• Customer Data - means information, data, and content, in any form or medium, collected, downloaded,
or otherwise received, directly or indirectly from Customer, an Authorized User or end-users by or
through the Services, provided the data is not personally identifiable and not identifiable to Customer
• OCourt- Omiga Solutions' proprietary online web -based business application that streamlines the court
processes and integrates with Washington State's AOC JIS system in real time. OCourt has multiple
features including case scheduling, E -Forms, Archiving, E -Signature and Lobby display.
• EA Group — Enterprise Architecture Group: A governing body or group within the AOC, responsible for
the oversight and general design of Information Technology as it relates to the agency.
• Executive Management — The ISD Director or other management entity responsible for overseeing the
agency Information Services budget and project selection.
• ISD — Information Services Division: A division within the AOC responsible for the maintenance and
development of Information Technology Software and Hardware.
• JIS - Judicial Information Systems
• PMO — Project Management Office; the organization responsible for the oversight and direct
management of projects within the AOC.
• SSL - Secure Sockets Layer; a protocol designed to provide secure communications over the Internet
using asymmetric key encryption.
2024 Omiga Solutions Inc. 10
f1m
,)OMIGA
SOLUTIONS
10. Acceptance and Authorization
IN WITNESS WHEREOF, the parties hereto each acting with proper authority have accepted and authorized
execution of this Service Contract.
Customer
Valerie Marino
Full name
Tukwila Municipal Court Operations
Supervisor
Title 71
� / nI�
Valu i., Iffla .in& per L R K
Omiga Solutions, LLC
Mark Meyer
Full name
President
Title
Signature Signature
11/05/2024 11/07/2024
Date Date
2024 Onniga Solutions Inc. 11