HomeMy WebLinkAbout88-006 - EDEN Systems - Software Maintenance and LicensingCustomer Name
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EDEN SYSTEMS INC. DATE % - `7
SOFTWARE MAINTENANCE AGREEMEN
CITY OF TUKWILA.
6200 SOUTHCENTER BLVD.
TUKWILA, WA 98188
Software Maintenance Year
Terms and Conditions
1988
1. The CUSTOMER agrees to pay, in advance, the assessed
maintenance fee in paragraph 2 of "Terms and Conditions", on or before
the last day of January of the maintenance year for which this agreement
is effective.
v-07
2. The amount of the Software Maintenance fee • $ 3025.00
which covers currently installed application so = Software
products installed during the maintenance year will be charged on a
prorated basis, for that part of the maintenance year in use, at the
annual rate of 15 % of the license fee for each software product.
The customer will be invoiced for such additional maintenance
coverage and will pay the invoice within 30 days of receipt.
3. Efforts outside the intended coverage of this agreement will be
charged at the rate of $ 60.00 /hour, plus travel and out-of-pocket
expenses for the term of this agreement. Travel time will be charged at
1/2 the normal rate. Travel and out-of-pocket items include but are not
limited to airplane fare, lodging and meals and other charges incurred
as a normal process of doing business.
Support and Service
1. EDEN SYSTEMS INC. will provide telephone support relating to
its software products and services between the hours of 8:OOAM and
5:OOPM (CUSTOMER'S local time) except for EDEN SYSTEMS INC.'S observed
holidays including New Year's Day, Christmas Day, Thanksgiving (Thursday
and Friday), President's Day, Memorial Day, Fourth of July, Labor Day,
and Veteran's Day. Telephone support other than normal hours or during
the specific days mentioned herein will be charged to the CUSTOMER at
EDEN'S normal hourly rate.
EDEN SYSTEMS
Governmental Data Processing
2. EDEN SYSTEMS INC. will provide modem support relating to its
software products and services between the hours of 8:OOAM and 5:OOPM
(CUSTOMER'S local time) except for EDEN SYSTEMS INC.'S observed holidays
including New Year's Day, Christmas Day, Thanksgiving (Thursday and
Friday), President's Day, Memorial Day, Fourth of July, Labor Day and
Veteran's Day. Modem support other than normal hours or during the
specific days mentioned herein will be charged to the CUSTOMER at EDEN'S
normal hourly rate.
3. EDEN SYSTEMS INC. will provide periodic enhancements and
improvements to the software. These enhancements and improvements will
be officially announced by EDEN SYSTEMS INC. Any enhancement or
improvement which depends on a previous enhancement or improvement from
a prior maintenance year in which the CUSTOMER was not covered, will be
provided to the CUSTOMER at EDEN SYSTEMS INC.'S established feature
charge if one exists, or EDEN SYSTEMS INC.'S regular hourly rate, at
EDEN SYSTEMS INC.'S option, plus travel, out-of-pocket expenses and
other related materials cost.
4. EDEN SYSTEMS INC. will provide and maintain a complete and
current copy of the source code for the CUSTOMER, in EDEN SYSTEMS INC.'S
offices, including applicable enhancements and improvements covered
under this maintenance agreement.
5. In the event that the standard agreement has been modified
through prior, mutual agreement between EDEN SYSTEMS INC. and the
CUSTOMER, these exceptions to the agreement are defined on the attached
"EXCEPTIONS" page.
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CUSTOMER NAME
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EDEN SYSTEMS, INC.
EDEN SYSTEMS
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,Governmental Data Processing