10-079 - King County Metro Transit - 2011 ORCA Card Program

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ORCA fare transaction processor as proof of payment of all or a portion of a required fare on a regular transportation service operated by one or more of the ORCA Agencies (Provided, however, a product that is not sufficient to fully pay a fare will not be accepted as partial payment by the Washington State Ferries.) In all cases, a cardholder will be required to make other payment to the extent a fare is not covered by an ORCA pass product. b. The Cardholder may individually purchase ORCA Products and load them on the Business Card in addition to the Business Passport product loaded by the Business Account. Individual ORCA Products may be used to pay all or a portion of a required fare on a transportation service not included in the Business Passport product. (Provided, however, a product that is not sufficient to fully pay a fare will not be accepted as partial payment by the Washington State Ferries.) In all cases, a cardholder will be required to make other payment to the extent a fare is not covered by the non Passport ORCA Product. c. The Cardholder may register his /her name and other contact information with the ORCA System and link such personal information to the serial number of the Business Card provided to him /her. Such registration does not give the Cardholder any ownership rights in the card but does give the Cardholder the right to access the ORCA cardholder website to view the card's transaction history and current stored value, to modify travel zone preferences, and to add retail products. 7.0 NO RETURNS OR REFUNDS The Business Account understands and agrees that its purchases of ORCA Business Cards, Business Passport Products and Business Choice Products loaded on such cards are final and it is not entitled to any refunds. Provided, however, the Business Account may request a refund of the e- purse value remaining on a Business Card if the card is surrendered by the Business Account to the Lead Agency Upon surrender of the subject Business Card, the card shall be blocked and the refund processed approximately ten (10) days later to allow any pre -block transactions to clear A processing fee of ten dollars ($10) shall be payable by the Business Account to the Lead Agency for each such e-purse refund that is processed, regardless of e-purse value refunded The Business Account, not the Lead Agency, is responsible for the refunding of such e -purse value, if any, to the individual Cardholder to whom the Business Card had been distributed. 8.0 BUSINESS ACCOUNT WEBSITE 8.1 The Business Account website is the primary means by which the Business Account shall purchase ORCA Business Cards, Business Passport and Business Choice Products, manage its Business Cards and obtain information about the use of said cards. As a condition of participation in the Business Passport Program, the Business Account agrees that it will use the Business Account website when it is available and that each access and use of said website shall be subject to the Terms of Use and Privacy Statement that are in effect and posted on the Business Account website at the time of such access and use. 8 2 The Business Account understands and agrees that uninterrupted access to and use of the Business Account website is not guaranteed and agrees that it will contact its representative at the Lead Agency by email or telephone if the website is not available. 8.3 The Business Account understands and agrees that it is responsible for complying with any security standards specified by the Lead Agency which include but are not limited to controls on issuing, managing and rescinding access rights and passwords to the secured website pages for the Business Account. 9.0 INFORMATION PROVIDED BY THE AGENCIES AND THE ORCA SYSTEM 9 1 The Business Account understands and agrees that the data, reports or any information provided to it by the Lead Agency or the other ORCA Agencies, via this website or otherwise, is and remains the sole property of the ORCA Agencies and nothing shall be construed as a Passport Customer Agreement City of Tukwila 1592 October 1, 2010 September 30, 2011 Page 6 of 17