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DEPARTMENT: Technology Services (12) <br /> FUND: General FUND NUMBER: 000 <br /> RESPONSIBLE MANAGER: Joseph Todd POSITION: Director <br /> Description <br /> The Technology Services (TS) Department provides support for the City's information and <br /> communication infrastructure to assist the City in delivering the highest quality services and information <br /> for internal and external customers in an efficient, effective and fiscally responsible manner. The TS <br /> Department oversees all technology systems for the City, including the City's network, system <br /> administration, computer hardware and software and telecommunications — both internal VolP phone <br /> system and mobile phones/devices. <br /> 2017-2018 Accomplishments <br /> * Implemented Dual factor authentication for Police. Strategic Goal 4. <br /> • Created transparency in the processing of Public Records search criteria, making sure multi- <br /> departmental sources had input and agreement in the process. Strategic Goal 1 & 5. <br /> • New Kyocera's Multi-Function Printers (MFP) have been deployed throughout the city. Moving <br /> to these systems resulted in demonstrable financial savings to the City. Strategic Goal 4 & 5. <br /> • Improved scan functionality by deploying PinPoint scan in multiple locations to increase ease of <br /> use and efficiency. Strategic Goal 5. <br /> • Deployed Kodak i2620 scanners in the Court for the New 0-Court system speeding up the <br /> process of moving paper documents to the 0-Court cloud application. Strategic Goal 4. <br /> . Implemented System Center Configuration Manager (SSCM) making it now possible to push <br /> software updates to user desktops remotely. Strategic Goal 4. <br /> • Upgraded AirWatch to ensure the City has the right software platform to manage mobile devices <br /> in the field for application and software updates. Strategic Goal 4. <br /> . Updated computing use policy to incorporate the strategy of cloud-first-mobile only environment. <br /> Strategic Goal 1, 4 & 5. <br /> • Worked with City Clerk, Municipal Court, and vendor to procure, install, configure, and implement <br /> upgraded version of Laserfische/RIO that augments current abilities. Strategic Goal 1, 4, & 5. <br /> . Installed and configured web adaptor to support King County accessing our published map <br /> services. Strategic Goal 1, 4 & 5. <br /> • Moved ArcGIS to cloud services and implemented city-wide site licenses. Strategic Goal 1, 4 & <br /> 5. <br /> 29 <br />