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2019-2020 Outcome Goals <br /> • Implement the City's cloud-first strategy to ensure application scalability, redundancy, disaster <br /> recovery. Strategic Goal 4, 5. <br /> • Optimize our GIS system and provide integration with customer facing and frontline employee <br /> systems. Strategic Goal 1, 4. <br /> • Implement network redundancy w/ Ruckus campus ring as part of the Public Safety Plan. <br /> Strategic Goal 4. <br /> • Deploy and increase usage of SharePoint and Microsoft Teams. Strategic Goal 4. <br /> • Continue to implement IT Service Management to efficiently deliver support and services to <br /> departments and users. Strategic Goal 4. <br /> • Continue to move City of Tukwila file shares to office 365 cloud service. Strategic Goal 4. <br /> • Deploy new cell phone use policy. Strategic Goal 4. <br /> • Continue to update in-car systems for the Police Department and other staff in the field to take <br /> advantage of tablet technology and reduce total cost of hardware. Strategic Goal 1 & 4. <br /> • Continue to deploy new capabilities to cellular devices for Public Works to increase efficiencies. <br /> Strategic Goal 1 & 4. <br /> • Continue to deploy connected student capabilities with Tukwila School District through Smart <br /> Cities initiatives. Strategic Goal 2. <br /> • Implemented a City-Wide insight portal to provide Council and Administration key data to aid in <br /> decision making. Strategic Goal 4. <br /> • Implement IT Customer Portal to ensure all departments have one place to request and consume <br /> IT services. Strategic Goal 4. <br /> 2019-2020 Indicators of Success <br /> • All major on-premises systems deployed to the cloud. <br /> • Meet Service Level Agreements 90% of the time <br /> • Fully utilize tools deployed internally and public facing (externally) as part of GIS expansions by <br /> providing training and knowledge base. <br /> • Establish a regional community of practice to foster Lucity collaboration. <br /> • Reduce expensive on-premises storage of data by 100%, thereby reducing cost. <br /> • Technology Stakeholders Group held once a quarter. <br /> • All service contracts include provisions for availability and reliability with recourse <br /> • Ensure the last 10% of all systems updated to current software version. <br /> • Service Level Agreements applied to 100% of services delivered by TIS. <br /> • Optimize at least 20 business processes that directly benefit the community. <br /> 31 <br />