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9 Services for animal control operations vary by year but include costs such as shipping of <br />food provided free of charge and sheltering of large animals. <br />10 Transportation costs include the cost of the maintenance, repair, and replacement of and fuel <br />for the animal care and control vehicles used by the shelter to facilitate adoptions, as well as <br />reimbursement for occasional job-related use of a personal vehicle. <br />11 Communication costs involve the direct service costs for telephone, cell phone, radio, and <br />pager use. <br />12 Information technology direct costs include IT equipment replacement as well as direct <br />services costs. <br />13 Miscellaneous direct costs consist of all animal care costs not listed above including but not <br />limited to contingency, training, certification, and bad checks. <br />14 General fund overhead costs included in this model include building occupancy charges and <br />HR/personnel services. No other General Fund overhead costs are included in the model. <br />15 Division overhead includes a portion of the following personnel time as well as a portion of <br />division administration non -labor costs, both based on FTEs: division director, assistant <br />division director, administration, program manager, finance officer, payroll/accounts <br />payable, and human resource officer. <br />16 Other overhead costs include IT, telecommunications, finance, and property services. <br />17 Non -licensing revenue attributable to sheltering operations include impound fees, microchip <br />fees, adoption fees, and owner relinquished euthanasia costs. <br />Document Dated 5-29-12 <br />43 <br />