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11 General fund overhead costs included in this model include building occupancy charges and <br />HR/personnel services. No other General Fund overhead costs are included in the model. <br />12 Division overhead includes a portion of the following personnel time as well as a portion of <br />division administration non -labor costs; both based on FTEs: division director, assistant <br />division director, administration, program manager, finance officer, payroll/accounts <br />payable, and human resource officer. <br />13 Other overhead costs include IT, telecommunications, finance, and property services. <br />14 Non -licensing revenue attributable to licensing operations consists of licensing late fees. <br />Document Dated 5-29-12 <br />45 <br />